6/10 一般
Jorge
与配偶出行
2025 年 7 月 30 日
不满意：住宿条件和设施
A summary of different aspects of the stay:
1. Food: Not much variety. Same food and taste (not much flavor) repeated in different restaurants.
2. Service: The personnel at restaurants, facilities, spa and in general were nice. Trying to assist and make your stay comfortable and pleasant. 10/10.
3. Sales people: Too many selling areas. From arrival there they want to arrange a “tour” of the facilities for the next day with “gifts”, which seems like a catch to try to sell even more. Careful. Also, the gifts depend on your home address.
4. Spa: Great service and experience. A must do. 10/10.
5. Facilities: Need to consider maintenance and upgrading. A lot of old equipment that needs updating. Old units, furniture needing repair/cleaning. Bedroom, pillows, towels and other thing need replacement.
6. Issue resolution: Not the best. My experience, 3 nights and 3 different rooms. One of them of an inferior category and each had a different issue (the biggest was the a/c not working properly which is what led to the multiple transfers). Nothing was offered to make up for the inconvenience. I had to be on top of them for further updates/instructions on when we would be accommodated once again in the appropriate room that was actually paid for, and they didn’t respond to expedia’s outreach of the situation. They wouldn’t adjust pricing for the downgraded room either. Terrible.
7. Not much to do at this or the other hotels nearby. A few daily activities.
Jorge
2025 年 7 月入住 3 晚
