Thank you so much for your wonderful review of Hilton Garden Inn Durham University Medical Center! We are delighted to hear that you enjoyed your stay with us. Our team takes great pride in providing exceptional service, and it's heartening to know that their warmth and hospitality made your experience memorable. We're also thrilled that you found our location convenient and our beds comfortable. Your kind words truly mean a lot to us, and we can't wait to welcome you back for another fantastic stay in the future!

Hello Joanne,We are happy to hear that you received great service during your stay with us. We hope you choose to stay with us again on your next visit to the area.

Thank you for your review, Dale. We enjoy having you here as well! See you on your next visit!

Thank you for letting us know how your stay was, Janell. We appreciate your business and look forward to your next stay with us.

Thank you for your post stay review. Our property has been doing smaller renovations that started in late 2023. We replaced all of our beds, bedding and TV's. In May we will be adding software to our Smart TV's so that you will be able to access the remote and guide from your smart phone. We will also be refurbishing all of our case goods in the rooms.(dressers, nightstands, etc.) There will be more to come as well. We appreciate your business and hope to see you again soon!

Thank you for your review, Frances. We are happy to hear that our staff was helpful and accommodating. It looks like you enjoyed our shuttle service as well. We just replaced all of our mattresses in December of 2023 with Sealy Posturepedic mattresses. We will definitely check the mattress in the room you stayed in to see if there is an issue.The Hilton Garden Inn hotels are not setup to have a full wet bar area with a sink. These type of wet bar areas will be found in Hilton's suites and extended stay portfolios. I totally understand what you are saying though.We hope you will give us another try on your next visit to the area.

Thank you for your review, David. We are happy to hear that you enjoyed your stay.We look forward to your next stay with us.

Thank you for your post stay review, Nanette! We are happy to hear that you feel our hotel is a great value. We hope to see you again soon!

Thank you for your post-stay review, Charles! We are happy to hear that Tia was so accommodating. We will definitely mention this to her at our next employee meeting. We hope to see you again soon!

Thank you for taking the time to leave this detailed review, Kurtis. We are happy to hear that our staff made you feel welcome. We will share your feedback with our team. We hope to see you again soon!

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We understand that this issue had been resolved, however please let us know if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something is not just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for taking the time to leave us a post-stay review, Vincent. We are pleased to see that you enjoyed your stay with us. We hope to see you again the next time your travels bring you to Durham.

Thank you for taking the time to share your experience about your recent stay at our hotel. We are happy to hear that you enjoyed your stay and look forward to seeing you again soon!

Hello William, thank you for taking the time to share your experience about your recent stay at our hotel. We are happy to see that you enjoyed your stay with us! We hope to see you again soon. Safe travels!

Thank you for your review, Dulce! We are happy that you enjoyed your stay with us, and that our location worked for you. We hope to see you again soon!

Thank you for your review, Diane! We are happy to see you enjoyed our hotel and all the area has to offer. We look forward to seeing you again!

Thank you for taking the time to leave us a post stay review, Karen! We are happy to see you enjoyed our hotel. We hope you chose to stay with us again in the future!

Thank you for your review, Niki! Please feel free to contact the hotel direct if there is anything else you would like to add. We hope to see you again soon!

Thank you for your five-star review, Peter! We are happy to hear that you enjoyed your stay with us. Please feel free to contact the hotel directly.We look forward to your next stay with us!

Thank you for your review, Maria. Please feel free to reach out to the hotel direct if there is anything else you would like us to know about your experience. We hope to see you again in the future.

Thank you for your review, Teresa! We are happy to hear that you enjoyed your recent stay with us! We hope to see you again soon!

Hello Fred,Thank you for taking the time to leave us a review. On our side we see that you had scored us low for a free breakfast. The Hilton Garden Inn as a brand does not provide complimentary breakfast as one of its pillars. However, if you have gold or diamond status with Hilton Honors, you are able to set your preference to food and beverage credit prior to your stay or upon arrival at the Front Desk and receive a daily food and beverage credit of 10 per person for up to two people. Please feel free to contact the hotel if there is anything more you would like to let us know about your stay. We hope to see you again in the future!

Thank you for your five-star review, Robert! Please contact the hotel directly if there is anything you would like to add to this review. We hope to see you again soon!

Hello James,Thank you for your post-stay review! We are happy to hear you enjoyed your stay! We hope to see you again in the new year.Happy New Year!

Thank you for your review, Lori! We are happy to hear that you enjoyed your stay with us. We hope to see you again soon!

Thank you for leaving us a post-stay review, Kimberly! We are happy that you enjoyed your stay with us! We hope to see you again soon.Happy Holidays!

Thank you for your post stay review, James! Please feel free to reach out to us direct if there is anything you would like to add. We hope to see you again soon!Happy Holidays!

Thank you for your recent post-stay review, Jacob! We are pleased to see that you enjoyed your stay with us. We hope to see you again!Happy Holidays!

Thank you for your post-stay review, Brenda! We are pleased to hear that you enjoyed your stay and our brand-new beds. We hope to see you again in the future! Happy holidays!

Thank you for your five-star review, Jessica! We are happy to hear you enjoyed your stay with us! Please feel free to contact the hotel direct if there is anything you would like to add to your review. We hope to see you again in the future!

Thank you for your positive review, Norma! We are happy to hear that you enjoyed our hotel. We hope that you will stay with us again the next time you are in Durham.Happy Holidays!

Thank you for taking the time to leave a post stay review, Jodell! We are happy to hear you enjoyed your stay! We look forward to seeing you again soon!

Thank you for taking the time to leave us a post-stay review! We are happy to hear you enjoyed your stay and that our hospitality! We do apologize for any inconvenience at breakfast. We are normally staffed with two servers on each shift. We had somebody call out that day. We hope you will visit us again soon!

Thank you for your review, Jon! Sorry to hear that you were disappointed about breakfast. Hilton Garden Inn is not one of Hilton's brands that includes breakfast as one of its pillars. However, Hilton Honors members with Diamond or Gold status can opt for food and beverage credit over receiving bonus points. We also have some great package pricing that includes breakfast. We look forward to your next stay with us!

Thank you for taking the time to leave a post stay review, Ross! We are happy to see you enjoyed your stay! We hope to see you again! Happy Holidays!

Thank you for taking the time to leave us a post stay review, Jason! We are happy to hear you enjoyed your stay! We hope to see you again soon! Have a safe and happy Thanksgiving!

Thank you for taking the time to leave us a post stay review! Please reach out to the hotel direct if there is anything you would like to add to your review for future improvements. We look forward to seeing you again soon!

Thank you for your review, Mark. Hilton does have some brands that offer complimentary breakfast; however, the Hilton Garden Inn does not offer complimentary breakfast in their standard pricing. Our hotel website as well as third party websites that represent us are updated regularly to keep all of our brand offerings up to date. We do offer some package pricing that include breakfast. We have reviewed your reservation details and did not see that you had reserved a package including breakfast though. In addition to this, Hilton Honors Diamond or Gold Members have the option to receive a daily food and beverage credit of 10 per person or points.We hope this helps clear up any confusion. We look forward to seeing you again on your next trip to the area!

Thank you for sending us a post stay review, Arlene! We are happy to hear that you enjoyed your stay! We hope to see you again on your next trip to the Bull City.

Thank you for taking the time to leave us a post stay review, Ed! We are happy to hear that you enjoyed our hotel. We hope to see you again soon!

Thank you for your positive review, Ashlynn! We are happy to see that you enjoyed our area and services. We hope to see you again soon!

Hello Merry,Thank you for staying with us and taking the time to send us a review on Expedia! We are happy to hear that you enjoyed your stay with us! We look forward to seeing you again soon!

Thank you for including these comments on your recent stay! I will be sure to share them in our next manager meeting.

Thank you for your five-star review! We are happy to see that you enjoyed your stay! We hope to see you again on your next visit to the area.

Thank you for your review, Kristen! We are happy to hear that you enjoyed our hotel. Please feel free to reach out direct if there is anything you would like to add to your review. We hope to see you again soon!

Thank you for your five-star review, Barbara! We are happy to hear you enjoyed your stay with us! We look forward to your next visit!

Thank you for taking the time to leave us a review, Aniker! We look forward to seeing you again soon!

Thank you for your review, Nadine! We are happy to hear that you had a great stay! We hope to see you again soon!

Thank you for your review, Celia! We are happy to hear that you enjoyed your stay! We look forward to seeing you on your next trip to the area.

Thank you for letting us know that you enjoyed your stay, Merry! We hope to see you again soon!