All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 346 out of 1001 reviews" "
10 - Excellent
346
Rating 8 - Good. 277 out of 1001 reviews" "
8 - Good
277
Rating 6 - Okay. 178 out of 1001 reviews" "
6 - Okay
178
Rating 4 - Poor. 104 out of 1001 reviews" "
4 - Poor
104
Rating 2 - Terrible. 96 out of 1001 reviews" "
2 - Terrible
96
7.8/10
Cleanliness
8.0/10
Staff & service
6.8/10
Amenities
7.6/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
10/10 Excellent
Trina
May 19, 2024
Liked: Amenities
Great place to stayi love it
Trina
Stayed 1 night in May 2024
Response from Manager on May 21, 2024
Hello Trina,We are delighted to hear that you enjoyed your stay with us. Thank you for taking the time to share your positive feedback. Your satisfaction is our top priority, and we hope to welcome you back in the future.
Hello Guillermo,We appreciate your feedback on our well-maintained facilities. Should you have any further comments or suggestions, please don't hesitate to reach out to us.
6/10 Okay
TINA
Business traveler, Traveled with partner
May 11, 2024
No pool or hot tub rooms are ok
TINA
Stayed 2 nights in May 2024
Response from Manager on May 13, 2024
Hello TINA, We appreciate your feedback regarding the amenities at our hotel. Our team values all guest input to enhance our services in the future. We suggest checking our website for any updates or changes to our facilities. Your comments will be shared with the management for their review and consideration.
Hello Trina,We are delighted to hear that you had a positive experience during your stay with us! Please feel free to reach out to our management team to share any further feedback you may have. Thank you for choosing our hotel for your visit.
Hello Sayri, We appreciate you choosing to stay with us. Please feel free to contact us directly with any feedback you may have from your recent visit. We value your input and hope to welcome you back soon for an improved experience.
6/10 Okay
Everett
Apr 26, 2024
Shower door broke. Overpriced. Breakfast should be included.
Everett
Stayed 1 night in Apr 2024
Response from Manager on Apr 28, 2024
Hello Everett,We appreciate your feedback and regret any inconvenience caused. Your comments will help us improve our services. For further assistance or to discuss your stay in more detail, please feel free to reach out to our management team. Thank you for sharing your experience with us.
The room was clean and semi quiet. The dining was limited and the information was not relayed properly. In the room the info states breakfast and list times. When I arrived at 9:10 am, I was told that breakfast was over at 9 am but the information in the room and what was shared when checking in was 10 am. I only stayed at this hotel because of the breakfast offering over other places. Disappointing!
Yolanda
Stayed 2 nights in Feb 2024
Response from Manager on Apr 24, 2024
Hello Yolanda,We apologize for any confusion with the breakfast timings. We appreciate your feedback and will address this with our team for improvement. We strive to provide accurate information to all our guests. Thank you for choosing our hotel, and we hope you had an overall pleasant stay.
6/10 Okay
Yinelly
Apr 22, 2024
Liked: Cleanliness
They didn’t give me a copy of my receipt. The shower flushed a yellow water when I opened it to shower.
Yinelly
Stayed 1 night in Apr 2024
Response from Manager on Apr 24, 2024
Hello Yinelly,We apologize for any inconvenience caused during your stay. For a copy of your receipt, please contact our front desk directly. As for the issue with the shower, we recommend reaching out to our maintenance team so they can address your concerns promptly. Thank you for bringing this to our attention.
Staff was great but room a little dingy but a bang for your buck and I would say to get to the nos it was amazing most I payed for an Uber even after the event was $20 and getting there was about $10 I just wish security was a little better because there is a lot of homeless in the area but nevertheless a great experience and would book again!
Adan
Stayed 2 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Adan,We appreciate your kind words about our staff and the value you found at our hotel. Your feedback about the room and security is duly noted for our continuous improvement. We're glad to hear you had an overall positive experience and hope to welcome you back soon.
Hello Adriana,We appreciate your feedback on our efficient and friendly team members. We hope to welcome you back for another pleasant stay soon.
6/10 Okay
Xotchil
Traveled with partner
Mar 25, 2024
Liked: Staff & service
Didn’t match picture description, I got two email stating that my reservation was cancelled. I had to call to make sure of what was going on. The Staff was very friendly and helpful.
Xotchil
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Xotchil, We are glad to hear that you found our staff to be friendly and helpful during your stay. As for the reservation issue, we apologize for any confusion caused and recommend reaching out to our management team for further assistance. Your feedback is valuable in helping us improve our services.
Hello Fransis,We appreciate your kind words regarding our staff members and their service. Your satisfaction is our top priority, and we are delighted to hear that they left a positive impression. Our team works hard to ensure all guests have a pleasant stay. Thank you for acknowledging their efforts.
Hello Alexander,We appreciate you taking the time to share your feedback with us. Your comments are important to us as we constantly strive to improve our services. Should you have any further concerns, please do not hesitate to reach out to our management team for further assistance.
8/10 Good
Kristy
Traveled with partner
Feb 20, 2024
Liked: Staff & service
It was annoying that u get a non smoking room and people are outside smoking and drinking
Kristy
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Kristy, We regret any inconvenience caused by other guests' actions. We recommend reaching out to our management team to address your concerns further. Our priority is to ensure all guests have a comfortable experience during their stay.
Hello Aylin,Thank you for sharing your feedback. We apologize if your experience did not match your expectations. We aim to provide accurate representations of our property through our photos, and we understand the importance of transparency. We appreciate your input and will take it into consideration for future improvements.
Hello douglas,We're thrilled to hear that you had an excellent stay at our hotel! We genuinely appreciate your support and choosing us for your accommodation needs. Please don't hesitate to reach out if there's anything else we can assist you with in the future.
Hello Cindi,Thank you for sharing your feedback. We understand that personal preferences for the surrounding area may vary. We value all comments and will take them into consideration for future improvements.
Hello Francisco,Thank you so much for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We hope to have the opportunity to welcome you back in the future.
Hello Esther,Thank you for choosing our hotel for your recent stay. We appreciate your perfect rating and are thrilled to know that you had such a fantastic experience with us. We hope to have the pleasure of welcoming you back in the near future.
Hello Musa,We are thrilled to hear that you had a fantastic stay with us! Our team is dedicated to providing exceptional service, and we are delighted that we met your expectations. If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back again soon for another amazing experience!
10/10 Excellent
Mario
Dec 21, 2023
Mario
Response from Manager on Feb 9, 2024
Hello Mario,Thank you for choosing to stay with us and for your excellent rating! We are delighted to hear that you had a great experience at our hotel. If you have any further suggestions or comments, please feel free to reach out to us directly. We hope to welcome you back in the future for another exceptional stay.
Armed security check-in for breakfast, which was miminal at best and horrible tasting water...
Laura
Stayed 3 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Laura, Thank you for sharing your feedback with us. We appreciate your comments regarding the breakfast experience and water quality. We apologize for any inconvenience caused during your stay. We value your input and will forward it to the relevant department for further review.
10/10 Excellent
Wayne
Nov 30, 2023
Wayne
Stayed 3 nights in Nov 2023
Response from Manager on Dec 22, 2023
Hello Wayne,We are delighted to hear that you had a fantastic experience during your stay with us! We strive to provide excellent service and ensure our guests have a memorable time. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another remarkable stay!
8/10 Good
Anna
Traveled with partner
Nov 22, 2023
Liked: Cleanliness, staff & service, amenities
Complementary breakfast some stuff was broken but it was good the place was clean quite and comfortable
Anna
Stayed 1 night in Nov 2023
Response from Manager on Nov 25, 2023
Hello Anna, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our clean, quiet, and comfortable accommodations during your stay. We apologize for any inconvenience caused by the broken items and appreciate your understanding. We value your feedback and hope to welcome you back in the future for an even better experience.
Hello Christopher,Thank you for choosing our hotel for your stay! I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.
10/10 Excellent
Paul
Nov 21, 2023
Paul
Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
Hello Paul,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
6/10 Okay
Verified traveler
Nov 20, 2023
Liked: Staff & service
Disliked: Room comfort
Our experience wasn’t too great..
The experience wasn't so great.. The bed and floor squeaked. Our official day there was no running water from around 10am-3pm which did suck because we got in late so we slept in, otherwise we’d of showered earlier if we had known.. and it was ridiculous as we couldn’t flush the toilet either.. we had to wait around 3:30pm even though we were told it would be off from 10am-11am. They shut the water off because they were trying to fix a leak and I’m assuming they did it around that time because check out was at 11am and check in at 3pm, but they did not consider those who paid for 2 nights.. Also our key was inactive even before check out time.. :(
Verified traveler
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the maintenance work on the water supply. We understand the frustration of not being able to shower or flush the toilet during that period. Our check-out and check-in times are set to accommodate the majority of our guests, and we regret any inconvenience this may have caused you. We apologize for the issue with your key and will address this with our team. We appreciate your feedback and will use it to improve our service.
Hello Leo,Thank you for taking the time to leave a review. We appreciate your feedback and are delighted to hear that you had such a positive experience at our hotel. It's always our goal to exceed our guests' expectations, and we're glad we could do that for you. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.
Hello Judith, Thank you for bringing your experience to our attention. We apologize for any inconvenience you may have encountered during your stay. We value your feedback and will use it as an opportunity for improvement.
Hello karla, We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.
They did not have a cart for me to transport my luggage from the sign-in desk to my room. My friend that dropped me off had to take me to my room, which was inconvenient as he was in a hurry due to other issues he had to deal with.
Grace
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Grace,Thank you for sharing your recent experience with us. We apologize for any inconvenience caused by the unavailability of a luggage cart during your stay. Your feedback is valuable, and we apologize for any inconvenience this may have caused. Your comments will be addressed with our team for further improvement. We appreciate your understanding and hope to welcome you back for a more seamless stay in the future.
Terminate the lady that works day shift at the front desk.
The day shift lady at the front desk ruin the whole trip. She deserves to be terminated for having such a horrible attitude. They claim to be dog friendly they charged me for my support dogs and I couldn't even get dog bags to pick up their poop I had to use tissue paper from the room ridiculous asked five times.
Verified traveler
Stayed 4 nights in Nov 2023
Response from Manager on Nov 16, 2023
Dear Guest,We truly appreciate your feedback regarding your recent stay. Our hotel values excellent customer service and we apologize for any inconvenience you experienced with our front desk personnel. However, we kindly request you to send your concerns directly to our management team for a proper investigation and resolution. Thank you for bringing this to our attention as we continuously strive to improve our services.
Hello Juan,Thank you for sharing your high rating about your recent stay with us. We apologies if there are any inconveniences you had encountered. We look forward to hosting you again.
10/10 Excellent
Sophia
Nov 11, 2023
Sophia
Stayed 2 nights in Nov 2023
Response from Manager on Nov 12, 2023
Hello Sophia,Thank you for taking the time to leave us a positive review! We are delighted to hear that you had a great stay at our hotel. We strive to provide exceptional service and a comfortable experience for all our guests. We truly appreciate your feedback and hope to welcome you back in the future for another excellent stay.
We had a very pleasant stay here. Big room. Non smoking and clean
Janice
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Janice,Thank you for choosing our hotel for your stay. We're glad to hear that you enjoyed your spacious and clean non-smoking room. We appreciate your positive feedback and hope to have the pleasure of welcoming you again in the future.
Hello Denise,Thank you for taking the time to leave feedback. We appreciate your rating and are delighted to hear that you had a fantastic experience during your stay with us. It was our pleasure to have you as our guest and we hope to welcome you back in the future for another memorable stay.
6/10 Okay
Regina
Traveled with family and small children, Business traveler
Nov 8, 2023
Disliked: Property conditions & facilities
Our stay was meh... it was ok.
Pros: Good for its value. Breakfast was ok.
Cons: The bed was very firm. The shower was hard to adjust hot and cold. The outlet to the refrigerator looked melted - we left a note for housekeeping in case of fire hazard. Rooms need updating, popcorn ceiling wasn't nice to look at.
Regina
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Regina, Thank you for taking the time to share your feedback with us. We appreciate your acknowledgement of the value we offer and the satisfactory breakfast experience. We apologize for any inconvenience caused by the firm bed and the shower temperature adjustment. Your note regarding the refrigerator outlet has been shared with the appropriate departments for their attention. We appreciate your comments on the room's appearance, and we have noted your suggestion for updating. Your input is valuable in helping us make improvements.
A nice place to stay, rooms are very clean, it’s a safe area, there’s restaurants near by the hotel so driving won’t be as much.
Damian
Response from Manager on Nov 8, 2023
Hello Damian,Thank you for choosing to stay with us and for your kind review. We appreciate your feedback on our clean rooms and the convenient location of nearby restaurants. We strive to provide a safe and enjoyable experience for our guests. We hope to see you again soon for another pleasant stay.
There was hair on two of the towels when I walked and a cigarette burn in the blanket
Zachary
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello Zachary, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Your feedback is valuable, and we will address this with our housekeeping team to ensure this is not repeated. We strive to provide a clean and comfortable stay for all our guests.
Everyone was so nice and made check in and out easy
Kevin
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Kevin,Thank you for your review! We're delighted to hear that our staff provided you with excellent service during your stay and that the check-in and check-out process was smooth. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.
Staff service was excellent. But, my first room was not cleaned yet. I got a replacement room and there’s no towels at all.
Yas
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Yas, Thank you for your feedback regarding our excellent staff service. We apologize for the oversight with the cleanliness of your first room. We appreciate your patience and cooperation in accepting the replacement room. Regarding the lack of towels, we apologize for the inconvenience caused. We are constantly working to improve our services and ensure a pleasant stay for all guests.
6/10 Okay
Claudia
Oct 29, 2023
Disliked: Property conditions & facilities
Claudia
Stayed 2 nights in Oct 2023
Response from Manager on Oct 31, 2023
Hello Claudia,Thank you for your exceptional rating! We're thrilled to hear that your stay exceeded expectations. It's always our goal to provide outstanding service and a comfortable experience for our guests. We hope to welcome you back in the future for another memorable stay.
Hello Jordan,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that overall, you had a good experience. We apologize for any inconvenience you may have encountered and appreciate your understanding. We hope to welcome you back in the future and provide an even better experience.
Hello Ayodele,Thank you for your perfect rating! We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back in the future.
Hello Rosemary,Thank you so much for your incredible rating! We're thrilled to have exceeded your expectations and hope to welcome you back again soon.
8/10 Good
Bryan
Oct 22, 2023
Bryan
Stayed 1 night in Oct 2023
Response from Manager on Nov 12, 2023
Hello Bryan,Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and are glad to hear that you enjoyed your overall experience at our hotel. We apologize for any inconvenience you may have encountered and we take your comments seriously. We strive to provide exceptional service to all of our guests and will take your feedback into consideration for future improvements.
Good Place The Only Thing We Didn’t Like Is The Cleanliness Of The Room
Rosa
Stayed 1 night in Oct 2023
Response from Manager on Dec 9, 2023
Hello Rosa, Thank you for your feedback. We appreciate your comment regarding the cleanliness of the room and we apologize for any inconvenience caused. We will share this with our housekeeping team to ensure we enhance our cleaning standards.
I specifically called to be sure the pool was open, I was told it is, I arrived and closed, i chose this place because of pool and location, I could have paid less for a place with no pool. No offer to match. That price.
Rebecca
Stayed 2 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello Rebecca ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.
2/10 Terrible
Maritza
Traveled with family
Oct 17, 2023
Disliked: Amenities
I try to do a late Ck in they wanted to charge basically another day of staying, housekeeping knock and 10 min later a security guard asked if we were leaving already. Bad experience will not stay there again
Maritza
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Maritza, We apologize for the inconvenience you experienced during your stay. Please accept our apologies and rest assured that we will address the issues with our staff to ensure a better experience in the future.