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Reviews of Hotel Aeropuerto Los Cabos

3.5 out of 5
Hotel Aeropuerto Los Cabos
Acceso al Aeropuerto M-14C L-05, Colonia Las Veredas, San José del Cabo, BCS

Reviews

8.6

Excellent

Rating 10 - Excellent. 524 out of 969 reviews" "
Rating 8 - Good. 292 out of 969 reviews" "
Rating 6 - Okay. 88 out of 969 reviews" "
Rating 4 - Poor. 39 out of 969 reviews" "
Rating 2 - Terrible. 26 out of 969 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things were great! The bed was comfy and the food was good.
Stayed 1 night in May 2024

4/10 Poor

A.

Traveled with partner
I was overcharged by Expedia
Stayed 1 night in Apr 2024

10/10 Excellent

Carlo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Trovo assurdo che in un Hotel di fronte all'aeroporto, la colazione, peraltro compresa nel prezzo, venga servita dalle 7:00. Il mio check in era alle 6:00! Anche il servizio navetta non è funzionale ad un hotel con queste caratteristiche: una partenza ogni ora!
Stayed 1 night in Apr 2024

8/10 Good

David

Traveled with partner
Disliked: Amenities
Basic rooms for overnight stay. The food in the restaurant is below average. Very difficult to walk anywhere.
Stayed 2 nights in Apr 2024

10/10 Excellent

michael

ot
Stayed 1 night in Apr 2024

10/10 Excellent

Esha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cute decor, cozy & clean accommodations, all in a quiet neighbourhood. The friendly staff here was the highlight—after we checked out, they were worried that we’d forgotten a hat (intentionally thrown out) so sent a staff person to run down the road after us just in case! The nicest people, very professional and attentive while giving us privacy. I would absolutely go back again.
Stayed 1 night in Apr 2024

8/10 Good

ARCELIA, LA PUENTE

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were good. Bed was very comfortable
Stayed 1 night in Apr 2024

8/10 Good

Ann

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Estelle

Stayed 1 night in Apr 2024

2/10 Terrible

Gustavo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Mar 2024

10/10 Excellent

Martha

Great hotel and location
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful people at the hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey, Anmore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff Quiet and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024

8/10 Good

David, Halifax

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No USB support in the room. Staff very friendly and helpful.
Stayed 1 night in Mar 2024

8/10 Good

John

Stayed 1 night in Mar 2024

8/10 Good

June

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and nice bed. Waiter of restaurant not friendly for breakfast. Also accused of a missing towel on checkout- had to catch my flight so I just paid a 20$ fee for said towel so I could get to airport. Other than that the room was quiet and clean and comfortable king bed. Large room service menu. Hot shower.
Stayed 1 night in Mar 2024

6/10 Okay

Gary

Traveled with group
I ordered shuttle for 5:30 and driver didn’t show up until 6:00. Almost missed the flight.
Stayed 1 night in Mar 2024
Response from Xochitl Farfan on Mar 11, 2024
Hola Mr. Gary, Thank you for your preference, and thank you very much for taking your time to let us know your feedback. We have shared your comments with the management, so they can adjust procedures and schedules and avoid this situation to happen again. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future.

8/10 Good

Blanca

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Restaurar stuff should be more welcoming to guesses.the reception looks like saying by themselves there you go another one!…smile people!!!.. be more happy and be glad that you have a job to do.
Stayed 3 nights in Feb 2024
Response from Xochitl Farfan on Mar 11, 2024
Hola Ms. Blanca, Thank you for your preference, and thank you very much for taking your time to let us know your feedbackI have shared your comments with our management and we will work on training to develope our service skillsWe are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, space rooms and close to the airport
Stayed 1 night in Mar 2024
Response from Xochitl Farfan on Mar 9, 2024
Hola Ms. Gail, Thank you for your preference, and thank you very much for taking your time to let us know your feedback.We are very happy to know that you have enjoyed our service and instalations. We ar very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future.

10/10 Excellent

Carole

Traveled with family
Liked: Amenities
Hôtel parfaite pour prendre son vol,, vraiment tout près de l’aéroport.
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on Mar 9, 2024
Cher invité, Merci beaucoup pour votre préference, et merci beaucoup davoir prendre le temps de nous faire connaissance de votre avis. Nous étons ravis de saoir que vous avez apprécié la proximité de lhotel avec laéroport, nous services et installations. Nous espérons vous accueillir á nouveau dans un avenir proche

10/10 Excellent

Glenn

Traveled with partner
Staff were great. Pool was a big plus. Only stayed 1 night and heading home.
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on Mar 6, 2024
Hola Mr. Glenn, Thank you for your preference and thank you very much for taking your time to let us know your feedback. We are very happy to know that you have enjoyed our service and instalationsWe are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future!

10/10 Excellent

scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport great food in restaurant
Stayed 2 nights in Feb 2024
Response from Xochitl Farfan on Feb 22, 2024
Hola Mr. Scott, Thank you for your preference and thank you very much for taking a moment to let us know your feedback. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos.

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and smooth check in. Great!
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on Feb 21, 2024
Hola Julie, Thank you for your preference and thank you very much for taking your time to let us know your feedback.We are grateful to get to know that our check in process is smooth. We are very much looking forward to welcoming you back in the near future.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and very convenient!
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on Feb 19, 2024
Hola Ms. Julie, Thank you for your preference and thank you very much for taking your time to let us know your feedback.We are very happy to get to know that you have enjoyed our service and instalationswe are very much looking forward to welcoming you back in the near future.

8/10 Good

Margaret

Stayed 1 night in Feb 2024

10/10 Excellent

Cherral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on Feb 19, 2024
Hola Mr. Cherral, Thank you for your preference and thank you very much for taking your time to let us know your feedbackWe are very kappy to know that you have enjoyed our Service and Instalations. We are very much looking forward to welcoming you back

8/10 Good

Victoria

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on Feb 16, 2024
Hola Ms. Victoria, Thank you for your preference, and thank you very very much for taking your time to let us know your feedback. We are very much looking forward to welcoming you back to hotel Aeropuerto Los Cabos!

8/10 Good

Gary

Everything is good
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on Feb 14, 2024
Hola Mr. Gary, Thank you for your preference, and thank you very much for taking your time to let us know your feedback. We will continue working to develop our standards. Looking very much forward to welcoming you back in the near futurte

10/10 Excellent

Claudette R.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really close to the airport
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on Feb 13, 2024
Hola Ms. Claudette, Thank you for your preference, and very much thank you for taking your time to let us know your opinion about the Hotel and service, we are very happy to confirm that our location is a plus for our guests. We are very much looking forward to welcoming you to Hotel Aeropuerto Los Cabos back in the near futureKind regards,

4/10 Poor

Jaime

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place used to be Western inn and I believe it was better run than now!!
Stayed 1 night in Jan 2024
Response from Xochitl Farfan on Feb 13, 2024
Hola Mr. Jaime, Thank you for your preference, and also very much thank you for let us know your feedback. We have shared your comments with our management, If it would be possible for you to let us know a little bit more of the details that can help us to make specific changes to get up the standards that you deserve. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos Warm regards

8/10 Good

ANDREW, FALLS CHURCH

Liked: Staff & service
Disliked: Cleanliness
Dirty pillowcases. Toilet didn’t flush properly. Sink doesn’t drain. Friendly hotel staff and restaurant staff. Helpful shuttle driver. Excellent guacamole, terrible oatmeal.
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on Feb 13, 2024
Hola Mr. Andrew, Thank you for your preference, also thank you very much for taking time to let us know the things we can change to met up the best of standards. We have shared this feedback with our management and both departmentes, Housekeeping and Maintenance will add an additional room check up before releasing the room to be occupied. Also our Restaurant will check closely the meals preparation. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future to witness the changes and let us know how we are doing.Warm regards,

10/10 Excellent

Linda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very close and convenient to the airport. Literally a 5 minute drive. Nice staff, comfy rooms, excellent food and a great margarita!
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on Feb 13, 2024
Hola Ms. Linda, Thank you for your preference and very much thank you for taking time to let us know how you feel about our Hotel instalations and service. We are very happy to know that our efforts to make our clients stay special is working, it makes us humble and impulse us to continue working harder on the same lineThank you again, we are very much looking forward to welcoming you back in the near future Kind regards,

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Great pljace
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on Feb 13, 2024
Hola Mr. Harvey, Thank you very much for your preference, and thank you very much for taking your time to let us know your feedback. We are very happy to find out that you have enjoyed our instalations and service. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos Warm regards,

6/10 Okay

Roberto

Stayed 1 night in Feb 2024
Response from Xochitl Farfan on Feb 13, 2024
Hola Mr. Roberto, Thank you for your preference, and thank you very much for taking your time to let us know how you feel about our instalations and services. We have shared your feedback with the management and we will work on the spots you are pointing out, however we would like to have more details on the things you see we can develop, feel free to contact us if you have time to.Looking forward to welcoming you back to Hotel Aeropuerto Los Cabos Warm regards,

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything that we had expected
Stayed 1 night in Feb 2024
Response from Xochitl Farfan on Feb 13, 2024
Hola Ms. Lori, Thank you for your preference, and thank you very much for taking your time to let us know your feedback. We have shared it with our management and we will address the subject you point out, if you have time to contact us and let us know a little bit more detail, will be greatly appreciated. We are very much looking forward to Welcoming you back to Hotel Aeropuerto Los CabosKind regards,

10/10 Excellent

Robert

Stayed 1 night in Feb 2024

10/10 Excellent

Michael, Stillwater

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great!
Stayed 1 night in Jan 2024
Response from Xochitl Farfan on Feb 14, 2024
Hola Mr. Michael, Thank you for your preference, and thank you very much for taking your time to let us know your feedback about the Hotel and services. Is very important for us to know that our staff was helpful you enjoy the service. We are very much looking forward to welcoming you back in the near future

2/10 Terrible

brian

Stayed 1 night in Jan 2024

10/10 Excellent

Sid

Stayed 1 night in Jan 2024

10/10 Excellent

Jon

Near the airport with free shuttle
Stayed 1 night in Jan 2024
Response from Xochitl Farfan on Jan 29, 2024
Hola Mr. Jon,Thank you for your preference at Hotel Aeropuerto Los Cabos.Thank you also for taking time to let us know your opinion about our hotel and service. We are very happy to find out that you liked your stay and we are very much looking forward to welcoming you on the near future.

10/10 Excellent

graham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great choice would be useful to have access to more restaurants in yhe area. Everyting was very clean. Will stay again
Stayed 1 night in Jan 2024
Response from Xochitl Farfan on Jan 29, 2024
Hola Mr. GrahamThank you very much for your preference for Hotel Aeropuerto Los CabosThank you also for taking time to let us know your opinion and we are very happy to find out that you liked our Hotel and ServiceWe are very much looking forward to welcoming you back on the near future

8/10 Good

Martin

Traveled with partner
stayed the night here. It’s not bad
Stayed 1 night in Jan 2024
Response from Xochitl Farfan on Feb 26, 2024
Hola Mr. Martin, Thank you for your preference and thank you very much for taking your time to let us know your feedback. we are pleased to know you have enjoyed out service and instalations. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Xochitl Farfan on Feb 26, 2024
Hola Mr. Darren,Thank you for your preference and thank you very much for taking your time to let us know your feedback. we are pleased to know you have enjoyed out service and instalations. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Xochitl Farfan on Feb 26, 2024
Hola Michelle,Thank you for your preference and thank you very much for taking your time to let us know your feedback. we are pleased to know you have enjoyed out service and instalations. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Xochitl Farfan on Feb 26, 2024
Hola Bruce,Thank you for your preference and thank you very much for taking your time to let us know your feedback. we are pleased to know you have enjoyed out service and instalations. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future

6/10 Okay

James

Traveled with partner
Hotel was located next to airport, but waiting for shuttle service was very long, and it was only a 3 min ride. Check went smooth, but could have been friendlier. Hotel is very clean, and it’s a typical room. TV was in Spanish, and only a few channel in English. No tv guide, bathroom adequate. No hot water in shower or sink. Carpet in room was old and dirty. Breakfast was buffet, all Spanish, but not to bad. No meat was served, eggs were either Spanish over easy or scramble with ham and onions, and very salty. Coffee was nice and strong, but as I said no meat served. Did have afternoon meal and it was very good. Nothing around this hotel other than the airport, so for most people a stop over or a wait until a better place is available. I would give a 2.5 star and not a 3 star. I would not stay here again, even for one night stay. Front counter people are first impression, however, waiting staff was very friendly and kind.
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly. The hotel is very clean and the food was excellent.
Stayed 1 night in Jan 2024
Response from Xochitl Farfan on Feb 26, 2024
Hola Nicole, Thank you for your preference and thank you very much for taking your time to let us know your feedback. we are pleased to know you have enjoyed out service and instalations. We are very much looking forward to welcoming you back to Hotel Aeropuerto Los Cabos in the near future

8/10 Good

Rodney

Stayed 1 night in Jan 2024