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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
1053 Clovis Barker Dr, San Marcos, TX

Reviews

7.6

Good

Rating 10 - Excellent. 374 out of 1000 reviews" "
Rating 8 - Good. 289 out of 1000 reviews" "
Rating 6 - Okay. 139 out of 1000 reviews" "
Rating 4 - Poor. 100 out of 1000 reviews" "
Rating 2 - Terrible. 98 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Desmond

Stayed 1 night in May 2024

4/10 Poor

Michele

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
A/C didn't work well in three rooms that we tried and various other issues. We alerted the staff and changed rooms three times to find one with an operating a/c. We mentioned the problems again at check out and they still were not resolved.
Stayed 1 night in May 2024

2/10 Terrible

Lacey

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
All I'm going to say is.... ROACHES
Stayed 1 night in Apr 2024

8/10 Good

Mario Jr

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good for price
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Uncleanliness
Stayed 1 night in Apr 2024

8/10 Good

Jesus

Stayed 1 night in Apr 2024

6/10 Okay

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the parking lot was well lit. Around the property was very neat and kept up well.
Stayed 1 night in Apr 2024

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
beds were very comfortable; bathroom had repairs done but not fully covered or painted; room was muggy
Stayed 1 night in Apr 2024

10/10 Excellent

Tiffani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Jerry

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had a moldy smell Requested another room, front desk moved us to another room on another floor Room smelled the same , even worse If it wasn’t for no rooms available at other hotels I would of left and rented another room

10/10 Excellent

Allen

Stayed 1 night in Mar 2024

10/10 Excellent

Sam

Liked: Amenities
Good
Stayed 1 night in Mar 2024

6/10 Okay

Elmer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
First day when we arrived there was no hot water, had to take a shower in very cold water. Per check in person they were working on and should have hot ater soon that same day. Hot water did not arrived maybe Friday afternoon. I asked if they would offer any discount on thursday 3/14 due to the hot water but he said "NO" was tempted to leave to another location but was tired from walking all day at San Antonio downtown and the 3 hours drive plus the hour drive in traffic. That was the only negative review i have on this location. Breakfast was good.
Stayed 2 nights in Mar 2024

2/10 Terrible

EUN SUK

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Theresa, Jefferson City

Traveled with partner
Arrived at hotel after 14 hours on the road only to be told there was no hot water and they did not know went it would be fixed. Asked about another Comfort Inn in the area. Desk staff person connected us by phone to another Comfort Inn 4 miles away that said they had a room. Told the second hotel we were on our way and to hold the room.. Back tracked the 4 miles to the second hotel only to be told they did not have a room. Found another hotel chain finally to get a room for the night.
Stayed 1 night in Mar 2024

2/10 Terrible

LILLIANA, San Angelo

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was pretty dirty from the elevators to the room. Our room had musty smells. The bathroom seemed to have been cleaned in a rush and the shower curtain had some gross stains that were either mud or blood. We took our son to the indoor pool, the reason we picked this hotel since the weather is still cold, but our key card didn't work. When we finally got in with the help of a family that was leaving, we saw that the light switch had to have tape on it to keep the lights on. The pool was cold and the chemicals were so strong, my son's swimming trunks changed color. He had a sore throat after swimming for a few minutes. We had to take him back to the room to shower immediately. The next day, the breakfast room was closed off until 7:30. We were in a hurry and had to be somewhere, so we had to ask the front desk what time was breakfast after waiting for 30 minutes. The food was already there, the room just had not been opened. The eggs and sausage were cold and just sealed the deal for us. Sadly, we won't be staying here again.
Stayed 1 night in Mar 2024

8/10 Good

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean and good price .
Stayed 1 night in Mar 2024

10/10 Excellent

Princess

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed stay
Stayed 6 nights in Dec 2023

4/10 Poor

Paula

Stayed 1 night in Feb 2024

4/10 Poor

Josie

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I love San Marcos, but this was our first time to stay at Comfort Inn. Everyone was nice, but it was filthy!!! The floor was dirty, no one bothered to pick up a dead roach in the hall downstairs by the lobby for 2 days. It was dusty, smelly, wall paper was ripped up all over, and the elevators were nasty as well. I will need some Clorox wipes, windex, and room spray if I get stuck staying there again. Oh also, our bed sheet was stained (it looked like old blood…. They gave us a new comforter, but ghat was gross.
Stayed 2 nights in Feb 2024

8/10 Good

RUDY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort suites
pretty good standard stay
Stayed 1 night in Feb 2024

10/10 Excellent

Tania

Stayed 4 nights in Jan 2024

6/10 Okay

David

Business traveler
Liked: Staff & service
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
There were roaches in our room.
Stayed 1 night in Feb 2024

10/10 Excellent

terie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Trip
Everything was clean and lovely.
Stayed 1 night in Jan 2024

8/10 Good

Hiteshkumar

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Location.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Efrain

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Efrain

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
The room has roaches , pictures are not current and stains all over the window curtains
Stayed 1 night in Jan 2024

4/10 Poor

Carlos, monterrey mexico

Traveled with family and small children
Disliked: Property conditions & facilities
cleanness in some areas of dining
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Indoor pool is too cold.
It was clean & comfortable. The only issue we had was the pool is not heated therefore our kids couldn't swim for long.
Stayed 1 night in Dec 2023

4/10 Poor

Trace

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have had dirty linens, lamps that don’t work (or have to be unplugged to turn off) and bugs, as well as missing sufficient towels/wash cloths. Check in process is slow and not very friendly, depending on the associate at the desk. Not worth the price.
Stayed 1 night in Jan 2024

2/10 Terrible

Nancy

Disliked: Cleanliness, property conditions & facilities
given a room on 4th floor which smelled of cigarette smoke. requested a change and moved to 2nd floor. the ceiling fan did not work and shower appeared to have mold, will not stay again at this location,
Stayed 2 nights in Dec 2023

10/10 Excellent

Garrett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time we have stayed and we enjoyed it. Perefct placement to places to eat and shopping options
Stayed 1 night in Dec 2023

4/10 Poor

Ashley

Stayed 4 nights in Dec 2023

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joe

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Garrett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. FRIENDLY staff. Rooms are clean and big with plenty of room for a family of 4. Would recommend. I would definitely stay here again
Stayed 1 night in Dec 2023

2/10 Terrible

Darren L.

Stayed 2 nights in Dec 2023

2/10 Terrible

Nathan

Traveled with family
Disliked: Amenities
The room we was in 424 had no hot water.
Stayed 2 nights in Nov 2023

10/10 Excellent

Brett and Shannon

Liked: Cleanliness, staff & service, room comfort
Comfortable for the price
Very comfortable bed . Easy check in and out. Tv is old and cable choices stink
Stayed 2 nights in Nov 2023

4/10 Poor

Janet

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Bedbugs and noisy pipes
Check in was fine. We didn’t check in until after 10 pm we drove over 14 hours to visit my son who is in college at Texas state. I was awakened around 3:00 with my right arm itching insatiably. Thinking it was the soap, I rinsed it really well and went back to bed but it just got worse. Hoping I was wrong I used the flashlight on my phone and found BEDBUGS!! I caught the ones I saw and put them in a water cup. I thoroughly inspected the rest of the bed, my boyfriend never woke up. I then turned on every lamp in the room and tried to get some sleep. The next morning (first thing) I notified the front desk attendant “Val” she was very apologetic and mortified. We were moved to a new room on another floor. It was for hearing impaired persons. We could hear all of the pipes rattling every time someone flushed or showered. But there were no more bedbugs! My forearm is covered with bites and there are 4 more spots on my upper back. It was not a good stay. But, I was able to spend some quality time with my son, so there is that!
Stayed 3 nights in Nov 2023

2/10 Terrible

Dehbrenda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
I paid for this room before reading the reviews. The reviews stated there were roaches. I called hoping it had been resolved. The lady that answered confirmed they had a problem with roaches. They would not cancel my room because it was the day of so I was out almost $200 because there was no way we could stay there and had to pay for a night at another hotel.
Stayed 1 night in Nov 2023

4/10 Poor

Cornisha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Sarah

Stayed 1 night in Nov 2023

2/10 Terrible

Paul

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches, Roaches Everywhere!
From my wife: Our visit to this hotel was DEPLORABLE. My son and I traveled to San Marcos for a college tour 11/2 – 11/4 and checked into this hotel. That night, right after my son fell asleep, I started finding roaches on my bed. When one crawled across my ARM, I freaked and tore the bed apart. There were more roaches under my pillows! Went to the bathroom to wash my hands and turned on the lights to find roaches EVERYWHERE! At least a dozen on the bathroom counter, some crawling around inside my son’s toiletries bag. I’d had enough. I woke up my son, we packed our bags, and went to the front desk. We were moved to a higher floor. My only other options were to check into another hotel in the middle of the night or sleep in our car if our new room wasn’t better. We were given a room on the 4th floor. The room seemed nicer but I still spent time looking for roaches before I could sleep. On our 2nd/final night, it was late and I was on my bed when another roach crawled across my arm AGAIN! I tore apart the bed and didn’t see any more. After not finding any more roaches, I put myself into a Melatonin coma so I could sleep. We of course skipped the free breakfast and checked out the next morning ASAP. During our stay, I made multiple attempts to speak with the day manager. Either she was (conveniently) gone or too busy and she never returned our messages. My advice: DO NOT STAY HERE. This place should NOT be allowed to rent hotel rooms to ppl.
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Bianca

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

CHARLES, EL PASO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice facility, and we liked our room. Seemed to be a little understaffed, like they were cutting corners, but breakfast staff was very nice. Wi-fi service in our room was very weak, making it difficult to stay on the internet.
Stayed 1 night in Nov 2023