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Reviews of Quality Inn University near Downtown

2.5 out of 5
Quality Inn University near Downtown
1611 Ih 35 N, San Marcos, TX

Reviews

7.2

Good

Rating 10 - Excellent. 152 out of 552 reviews" "
Rating 8 - Good. 185 out of 552 reviews" "
Rating 6 - Okay. 105 out of 552 reviews" "
Rating 4 - Poor. 56 out of 552 reviews" "
Rating 2 - Terrible. 54 out of 552 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Khari

Traveled with family
Disliked: Staff & service, property conditions & facilities
Understaffed. Comforter has cigarette burns.
Stayed 1 night in May 2024

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Jaime, Laredo

Traveled with family
Disliked: Amenities
Place is a cesspool…loitering, shady characters wandering property..felt so unsafe we just left even though we couldn’t get a refund. Found somewhere else on the fly that was a slight improvement
Stayed 1 night in May 2024

8/10 Good

Kenneth S

Traveled with partner
Very close to I-35 so auto and truck noise was constant.
Stayed 4 nights in May 2024

8/10 Good

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is older and could use some renovation, but my room was clean. Issue we noted was a large space under the door which would allow bugs and even a small rodent to get in. We rolled up a towel and put along the bottom of the door that night. In the morning, I saw one bug crawling across the floor as I was getting dressed. Our bed was very comfortable and I am hard to please with beds when I’m traveling the lamp on my side of the bed did not work, but we swapped it out with the lamp on the desk so that was an easy fix but the management should have done that already. The room itself was very musty smelling and the carpet was wet in front of refrigerator. Even with the air conditioning on the humidity in the room was pretty high. It was pretty much a typical room of an older hotel that needs renovation. You kinda get what you pay for.
Stayed 1 night in May 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Just what we expected!
Stayed 1 night in May 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy. Room was clean. Nothing to complain about. Staff was nice. Breakfast was pretty good.
Stayed 1 night in May 2024

2/10 Terrible

Billy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for room before hand and would not let me check in without a security deposit.
Stayed 1 night in Apr 2024

4/10 Poor

Diana

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small TV ; holes in bedding; rude staff , very disrespectful and not helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Ginger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feasible
Stayed 1 night in Apr 2024

4/10 Poor

Guy

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not great. The towels are garbage and should have been replaced decades ago - much like everything in this place. Tub was scary and the bathroom door is damaged. The main deadbolt doesn't work nor did the door lock to the adjoining room. That wasn't our room either. The breakfast in the mornings is terrible. The eggs were very undercooked and the poor girl working by herself was overwhelmed. The only redeeming food were the waffles BUT, there is one iron and everyone was trying to get theirs. It took us nearly 30 minutes to get any. We had to "check out" to check back into our room to extend a day. Its was very odd. Broken down cars and other loitering that shows it's not a safe area.
Stayed 1 night in Apr 2024

2/10 Terrible

Kathleen

Disliked: Cleanliness
I would not stay here again if it were the last hotel standing. Place was dirty ( someone’s dirty sock was in the corner behind the door) bathroom door wouldn’t close; door to the unit wasn’t much better. Go anywhere else.
Stayed 2 nights in Apr 2024

8/10 Good

Austin

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Apr 2024

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful. Property is a little older and worn down. Toilet paper holder was coming out of the wall and the drain inside the tub wouldn't stay open during your shower.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Beatriz

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N.A
Stayed 2 nights in Mar 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast. They make you put a deposit you’ll never get back. Do not stay here whatever you do.
Stayed 1 night in Mar 2024

10/10 Excellent

Chance

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Lori, Victoria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were warned at checkin that my card would be charged if there was smoking in the room. As we pull up to our room there are sketchy people just sitting inside a car next to our room. Looked as if they were on the nod. IYKYK. Then we enter the room and it smells like smoke! As we are leaving to tell the front desk there was a gunshot sounding in the neighborhood behind the motel. We don’t stay. We left and made the drive back home. I don’t even want to argue a refund. Keep the money.
Stayed 1 night in Feb 2024

10/10 Excellent

Tina

Traveled with partner
Liked: Amenities, property conditions & facilities
Second weekend in a row to stay here. Staff so friendly, easy to interact with, gave us the same room. Felt like coming home. Bkft was as expected for a motel. Sausage patties Scrambled eggs. Waffle. Yogurt. Etc.
Stayed 2 nights in Feb 2024

4/10 Poor

VERDINA

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again !
I've been here twice, i.e. my first (1)and last time (2) I'll stay here. Took every inch of muscle my husband had to lock the deadbolt on the door; if he was not with me, there is no way I could have locked the door. Also too much light came underneath the door. If it would have been cold or raining outside, we would have frozen because there is absolutely NO insulation to keep out the weather from outside on the front door. Can hear every step that was taken from the guess upstairs (we were on 1st floor). The room was clean, however the hotel is old and run down so they did the best they could with such an old building
Stayed 1 night in Jan 2024

6/10 Okay

John

Business traveler
aveage hotel remote control for tv broken cheap desk chair
Stayed 1 night in Jan 2024

6/10 Okay

Carolyn

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Ricardo

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Luz M

Disliked: Property conditions & facilities
I wanted and ask for a room downstairs they did not have one. The door did not lock and when we got back the door was unlocked.
Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Willie (staff member) was simply a pleasure to meet. Very friendly and extremely helpful. Thank you Wllie🙏🙏🙏
Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
A Peaceful get away
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Extremely clean - spotless! Bed was very comfortable & front desk staff was very friendly & helpful. Maybe a little outdated, but easy to overlook as it was so very clean!
Stayed 1 night in Nov 2023

6/10 Okay

CLAUDIA, Brownsville

Stayed 1 night in Nov 2023

8/10 Good

Rebecca

Traveled with family
Liked: Property conditions & facilities
Courteous front desk person
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs Improvement
Room could use improvement had smell to the room that was very pleasant.
Stayed 1 night in Nov 2023

8/10 Good

Crum

Liked: Room comfort
Stayed 1 night in Nov 2023

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Selvin

.
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very basic motel, but you know what? The bed was really comfortable and the room extremely clean. Front desk person was friendly and helpful, too.
Stayed 1 night in Oct 2023

4/10 Poor

Marina

Disliked: Amenities
It was quite dirty and I was scared to sleep on the sheets and I’ve slept fully clothed . The bathroom was disgusting
Stayed 1 night in Oct 2023

2/10 Terrible

Brenda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Room was dirty, Shower had hair in it dead crickets around the baseboards of the room. just shows it wasn't cleaned well. IF I had know you could add pictures to this I would have taken some. AC didn't cool at all we had to buy two fans to sleep at night. In farness we did not complain about this because we already new he hotel was full and didn't want strangers in our room since there was no where to lock up valuables. Went to office and asked for clean towels and it felt like we were putting the lady out. Will not be staying there again very disappointing as they had good reviews and that's why we went with them. I normally do not leave reviews but I continued to receive an emails, so here it is.
Stayed 2 nights in Oct 2023

10/10 Excellent

Maryann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the joined rooms. Enjoyed the breakfast provided. Nothing fancy but had comfortable beds & was quite. Will stay there again
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and easy.
Stayed 1 night in Oct 2023

6/10 Okay

Andrew

Business traveler
Liked: Cleanliness, staff & service
People were using the hotel to host parties, and the staff did nothing to keep noise down. There were literally people in thongs dancing in the parking lot with a boombox. Also an old 5th wheel trailer permanently parked in the back.
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Exterior looked decent upon arrival. Once in room, could tell it was an older hotel. Things had been wiped down, but not cleaned. There was hair in the broken crack on the bathroom door. The towels had been washed, but we're not clean. Wash clothes still had makeup on them. Towels were dingy. The one night we stayed, there were questionable guests loitering outside from around 8:30 - 10:30... even came knocking on our door. I won't be staying here again due to cleanliness and safety concerns.
Stayed 1 night in Sep 2023

8/10 Good

Hung

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
NOT Quality...
Not very good. Personnel was cheerful and helpful, but the "small things" that guests like us look for we're not there. The check-in was fine, but the room was worn out in appearance and looks. The room entry card only worked after mostly three taps on the electronic entry pad on the door... frustrating. Ran out of toilet paper, and there was NOT a spare roll in the room. One of the floor lamps was cockeyed due to no nut holding the lamp shade in place. The breakfast was disappointing due to cold sausage and cold scrambled eggs plus none of the staff kept the dining room cleaned up while we customers ate. Tables used were NOT kept clean after use as there was not a continuous monitor checking on cleanliness as folks left after eating. I thought that Quality Inn had a much better reputation.
Stayed 1 night in Sep 2023

8/10 Good

Carl

Stayed 1 night in Sep 2023

8/10 Good

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and courteous
Stayed 1 night in Sep 2023

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Diana

Stayed 1 night in Sep 2023

6/10 Okay

Alfonso

Business traveler
Was not content with the place,property needed to be more clean and presentable ,stairs needed to be more clean,walk way dirty, wake up ph. not working properly,one of the night lamps bulb flickeringy, breakfast scene old (some)
Stayed 4 nights in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Expensive price for cheap feel
The best part about staying here was the staff, very friendly. The worst part about staying here, needs some major updates. There TV was tiny, the carpet had some stains, some of which were sticky when barefoot. The bathroom was extremely small and the toilet paper dispenser was mounted way too low to the floor. The worst part was the breakfast that was offered. You can tell they were trying to save as much money as possible with the cheapest ingredients. Don't count on eating breakfast here. Stayed in room 223. No bugs was a plus
Stayed 1 night in Sep 2023