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Reviews of RQ City Center

2.5 out of 5
RQ City Center
Moneda 1541, Santiago, Santiago Metropolitan Region

Reviews

8.0

Very Good

Rating 10 - Excellent. 48 out of 141 reviews" "
Rating 8 - Good. 62 out of 141 reviews" "
Rating 6 - Okay. 16 out of 141 reviews" "
Rating 4 - Poor. 9 out of 141 reviews" "
Rating 2 - Terrible. 6 out of 141 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Eduardo I. on Nov 20, 2019
Gracias

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Eduardo I. on Jul 15, 2019
Gracias.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019
Response from Gisselle Ramírez Recepcionista RQ City Center on Apr 30, 2019
Gracias por elegir nuestro hotel, además su opinión es muy importante para nosotros. Que tenga un buen día.

10/10 Excellent

Selinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
This was an ideal location to access several tourist attractions. The staff were very accommodating. The apartments were well maintained and very comfortable.
Stayed 6 nights in Dec 2018
Response from Monica Lorca Gortaris. on Jan 14, 2019
Muchas gracias por preferirnos en su visita a Santiago. !!!

6/10 Okay

Verified traveler

This is a tricky one to review as I didn't end up staying there. I arrived and found the hotel - make sure you have the exact address as there is no external signage to the hotel - it's in a multi-use building. Initial impressions were poor - totally ignored by the receptionist for about 5 minutes as he made phone calls and talked to a delivery driver. Then I discovered that the hotel was overbooked and that I had been switched to another hotel in the same group about 5 minutes away - the RQ Central. This was a totally different proposition - friendly, helpful reception. A superb, large newly refurbished suite - excellent in every way. Breakfast was in an attached restaurant and was pretty good. I would definitely stay in the RQ Central again but not so sure about the RQ City Centre.
Stayed 1 night in Nov 2018
Response from Monica Lorca Gortaris. on Jan 16, 2019
Muchas gracias por preferirnos en su visita a Santiago. !!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Location, breakfast included, cleanliness. I did not like the lobby.
Stayed 7 nights in Nov 2018
Response from Monica Lorca Gortaris. on Jan 16, 2019
Muchas gracias por preferirnos en su visita a Santiago. !!!

4/10 Poor

Rita, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
perfect position, but rundown place
perfect position but rundown place, water leaking tabs moving doors out of alignment squeaking when shut
Stayed 3 nights in Jun 2018

10/10 Excellent

Cristian, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, near metro and downton
Clean room and bath, near metro station línea 1, 2 and 5.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near downtown. Great security in the neighborhood.

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Very disappointed with hotel. Very difficult for English only speakers. Location okay but staff not that great.

4/10 Poor

Li Qi

Disliked: Cleanliness, property conditions & facilities, room comfort
Old stuffy apartment
Apart from good location, I did not enjoy my stay there. Almost checked out. Hotel front was vandalised, apartment had cracked tiles. Air conditioner only in the hall and was lousy and warm. Bedroom was hot and stuffy. I slept in the hall. Woken up numerous times by doors banging, traffic and air-conditioner noises. Breakfast which was included was left in hotel room the afternoon before. Odd.

8/10 Good

ANIL

Liked: Staff & service, room comfort
so so and break fast could be improved. Sofaset was ugly

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lawrence

Liked: Cleanliness, property conditions & facilities, room comfort
Great location

8/10 Good

Jose, El Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was as expected and more for the price range

10/10 Excellent

Cristian, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Metro station and downtown
Excelent room and clean room, staff very helpful, near downtown, banks, public services

10/10 Excellent

frank, Mt V

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good apartment, fine kitchen
Wonderful apartment - no real hotel services. Great location.

8/10 Good

Eric, fl

Liked: Cleanliness, staff & service, room comfort
In the center of the city
Good, clean and friendly. Breakfast sucks, needs much improvement

6/10 Okay

Billy Jack, Philadelphia PA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ok room, disorganized staff
It took about 45 minutes to check in. They didn't have my reservation and then the printer didn't work, and just generally slow service. The rooms are decent though, except a bit noisy on the street side. Showers aren't that great.

2/10 Terrible

Joaquin Barroso

Disliked: Cleanliness, staff & service, room comfort
Extremely dirty
The place hasn't been thoroughly cleaned since Allende was alive, I think. The couch at my place had stains and the curtains at the main office would just dissolve if entered a washing machine. Breakfast consisted of two juice boxes, one bag of cookies and a polystyrene platter of one slice of cheese and other of ham. Also a jelly sandwich was provided. The only advantage found was the location two blocks away from the presidential palace.

8/10 Good

Jan, Prague

Liked: Cleanliness, room comfort
Decent hotel, good value.
Location is very central and convenient. The room was clean and spacious. Liked the fully equipped kitchen and fast wifi thrugh dedicated modem in the room (no sharing of the capacity with other quests). Cold breakfast provided the evenening before on a tray. At price I paid I was happy with what I got. Would stay again.

10/10 Excellent

A Villarreal, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balance between price and comfort
The hotel is well locatd to see Moneda, Bellas Artes, and Plaza de Armas. Is a few steps of the Metro Stations La Moneda or Los Heroes, also if you are coming from Internatinal Airport Merino the Bus Centro Puerto for about 1,500 Chilean pesos could drop you at Los Heroes and you can walk to your hotel. The room has its own privitae bathroom and small kitchen. The breaksfast was included and its abundant

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It's not a hotel
It's a building with apartments where live people. It's close to downtown. But is far away from standards of an european hotel.

10/10 Excellent

Alejandro, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Good Price & Good Stay!
Since the begining my experience was great, Friendly people. Breakfast is delivered around 7:00pm, then you can have it in the morning, Not fancy, but good (Cereal, yogurt, bread, piece of fruit, milk and Juice).

6/10 Okay

Clive Gibson, Cape Town

Liked: Room comfort
Convenient self catering unit
No identification on external building as to name.Centrally placed in reasonable locality offering adequate accommodation.Continental breakfast provided in unit proved convenient.Self catering was a convenient option for us.Buses and underground metro in close proximity. Unit serviced daily.More attention to dusting and carpet cleaning can be given.We can reccommend

8/10 Good

A. Medina, Carolina. puerto rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice for two persons
Very nice. But is a must open de romm door to keep room cool. That mean the sun light dont let sleep

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Bjarne

Liked: Cleanliness, staff & service, property conditions & facilities
Close to city center
Friendly staff. Close to city center and subway. Slightly worn, but everything is working.

6/10 Okay

Hartmut, Miami

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disapointed
It's not worth to call it hotel! - the hotel is inside a building where the hotel has some floors and the rest of the flats and floors belong to other people - Reception: it's not a reception, it's a small office and closed after 7PM or so - no restaurant in this hotel - they bring you the breakfast the day before to your suite and leave it in the small kitchen - the breakfast is very simple, 2 slides of bread, 1 slide of chease, 1 slide of cold cut, little bit of marmelade, 1 yoghurt, little bit of juice and little bit of milk, little bit of coffee and tea and sugar. Not enough for a real breakfast - The size of the suite is ok, - furnitures are ok - no restroom for guests at the reception office - if there would be a restaurant with dinner, lunch and brewakfast bufet it would be ok

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, but plain hotel.
Hotel is right next to where the TurBus drops off passengers from the airport bus, so an initial stay here couldn't be more convenient from that perspective. Friendly staff. Plain hotel, nothing fancy here.

2/10 Terrible

DANNIELA

Stayed 1 night in Mar 2020

10/10 Excellent

Ana C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trocaram a estadia para o RQ Santiago
Com bastante antecedência nos informaram que ficaríamos em outro hotel da rede, fazendo um belo upgrade na nossa estadia. Ficamos no RQ Santiago. Todos os funcionários super bem educados e simpáticos. Nossa única reclamação é por conta de uma senhora funcionária do café da manhã, ela praticamente jogava os pratos na hora de repor a louça, gritava e era super ríspida com os hóspedes sem motivo algum. Demonstrava que não gosta de trabalhar nesta área. Outra questão são os banheiros, a banheira é perigosa ao sair, pois é escorregadia e pode acontecer um acidente ao sair do banho. De restante tudo muito bom!!! Adoramos .. ficamos 8 dias
Stayed 7 nights in Mar 2020

2/10 Terrible

arturo

Disliked: Staff & service
Stayed 9 nights in Jan 2020

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хорошее соотношение цена-качество.
Отель очень хороший для категории 3 звезды. Высокие этажи - красивый вид на город из окна, есть кондиционер, что важно для летнего периода, правда, его расположение прямо над кроватью ограничивает возможности по его использованию ночью. Завтрак хороший, но мне не хватало разнообразия фруктов (только яблоки и мандарины, ананас), учитывая их обилие в стране, а также совсем не предлагаются овощи.
Stayed 3 nights in Dec 2019

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Maravilhoso
Maravilhosa, localização perfeita, há poucos metros do palacio La Moneda, supermercado proximo, café da manhã excelente.Super recomendo.
Stayed 8 nights in Nov 2019

10/10 Excellent

Alex Edmundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
Excelente hotel, muy limpio y comodo
Stayed 4 nights in Nov 2019

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable!!!!!!
Excelente lugar!!!! Muy bien ubicado! Súper confortable!! Desayuno completo!!! Recomendable!!!!!!!
Stayed 5 nights in Sep 2019
Response from Eduardo I. on Oct 18, 2019
Muchas gracias por dedicar tiempo a evaluar nuestro servicio. Ha sido un gusto atenderle.

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Boa localização. Não há frigobar e nem filtro no local. Se vc tem sede: tem que sair para comprar água, imagina chegando tarde e não tendo nada aberto. Toma água da torneira ou morre de sede. Pensei que era um hotel e não é. Não há nada no site que indica ser um "flat". Se soubesse tinha procurado outro estabelecimento. Queria hotel.
Stayed 5 nights in Aug 2019
Response from Eduardo I. on Sep 11, 2019
Nuestro servicio es especial y ha sido felicitado constantemente por nuestros huéspedes, al ser simple, funcional y de calidad, entregando la experiencia de vivir en Santiago. Toda la descripción de nuestro servicio se encuentra detallada en todos los sitios en donde tenemos presencia.

10/10 Excellent

Verified traveler

Liked: Staff & service
Buena nota. Buen lugar. Tal vez podría mejorar la limpieza en general.
Stayed 1 night in Aug 2019
Response from Eduardo I. on Sep 9, 2019
Gracias por su evaluación.

10/10 Excellent

Yderlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é excelente,bem localizado,próximo a Supermercados,os funcionários são bem prestativos.Já fiquei 3 vezes nesse mesmo hotel.Super recomendo.
Stayed 7 nights in Jun 2019
Response from Eduardo I. on Jul 17, 2019
Gracias por su evaluación y comentarios.

10/10 Excellent

HUMBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal para viajes de trabajo.
Stayed 6 nights in Apr 2019
Response from Eduardo I. on Jun 13, 2019
Gracias por su evaluación y comentario.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A recepção. O atendimento é excelente. Só elogios e enormes agradecimentos. Meu celular foi roubado na cidade e as meninas que deram todo o suporte. Muito mais do que eu esperava ou que cabia a elas. Todos simpáticos, zelosos e sempre muito comunicativos e receptivos. Muito obrigada por tudo.
Stayed 4 nights in Apr 2019
Response from Eduardo I. on May 3, 2019
Gracias por mencionar a nuestro equipo de recepción como lo mejor de su estadía. Nos alegra que aprecie la calidez y servicio de nuestro personal.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
El hotel no era ella selection del menvionado no me gusto
Stayed 7 nights in Mar 2019
Response from Eduardo I. Jefe de Calidad de Servicio. on Apr 30, 2019
Lamentamos no haber sido de su completo agrado. Quisiéramos contar con más información respecto a cuáles fueron los ítemes en los que no le hemos satisfecho.

8/10 Good

João Sidio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
É um hotel para descansar
Um hotel bom limpo bem localizado, café da manhã suficiente apesar de ser servido no dia anterior, a recepção muito prestativa e simpática.
Stayed 5 nights in Mar 2019
Response from Jaquelin Freitas on Mar 25, 2019
Muchas gracias por preferirnos en su visita a Santiago !!! Jaquelin Freitas Recepcionista RQ City

2/10 Terrible

Nilson

Disliked: Staff & service, property conditions & facilities
Para mim foi desilusão. Reservei no Hotel RQ City Center, porém fui encaminhado para outro outro hotel do grupo. Não aceitei ficar e quis manter a minha reserva no RQ City Center. Esse apart hotel, fica em um prédio residencial e a portaria não é do hotel e sim do prédio. O check in é efetuado em uma sala separada. Café da manhã é péssimo e é deixado no quarto no dia anterior. Não recomendo!!!
Stayed 3 nights in Mar 2019
Response from Eduardo I. on Mar 27, 2019
Lamentamos que su experiencia no haya sido del todo positiva como ha resultado ser para la mayoría de nuestros visitantes.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Jaquelin Freitas on Mar 3, 2019
Gracias por quedarse con nosotros. ¡Agradecemos sus comentarios! Jaquelin Freitas Recepcionista RQ City Center

6/10 Okay

birgitte

Liked: Cleanliness
Stayed 2 nights in Jan 2019
Response from Jaquelin Freitas on Feb 21, 2019
Thanks for staying with us

10/10 Excellent

Ruth Noemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
servicios del hotel
La estadía fue excelente, muy buena atención y el desayuno muy completo, ademas de la limpieza que estuvo muy bien, la ubicación muy céntrica, el wifi funciona muy bien
Stayed 2 nights in Jan 2019
Response from Monica Lorca Gortaris. on Jan 28, 2019
Muchas gracias por preferirnos en su visita a Santiago !!!

8/10 Good

SOLANGE APARECIDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superou as expectativas
Confesso que a princípio estava na expectativa e apreensiva com a acomodação. Porem, quando fizer o check in fiquei encantada com a limpeza, conforto e serviço. Foi uma otima experiência e a localização do hotel não podia ser melhor. A apenas uma quadra da Plaza lá Moneda, com acesso a linha de metrô, igreja, inclusive catedral Metropolitana de Santiago, ou seja, com acesso fácil a quase tudo, desde cultura, história, compras e lanchonetes e restaurantes. Apenas o café da manhã deixou a desejar pois era deixado no quarto após a arrumação, e consistia de uma fruta, um cereal, uma.fatia de queijo, uma de peito de peito de peru, um iogurte, uma caixinha de de suco, uma.de leite e um.envelope de café solúvel. Falharam em não deixar a cafeteira ou porta filtros de café. Mas meamo.assim valeu a pena.
Stayed 6 nights in Jan 2019
Response from Monica Lorca Gortaris. (RQ City Central-Recepcion. on Jan 25, 2019
Muchas gracias por elegir quedarse con nosotros en su visita a Santiago !!

10/10 Excellent

Plinio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Monica Lorca Gortaris. on Jan 14, 2019
Muchas gracias por preferirnos en su visita a Santiago. !!!