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Reviews of Holiday Inn South Kingstown (Newport Area), an IHG Hotel

3 out of 5
Holiday Inn South Kingstown (Newport Area), an IHG Hotel
3009 Tower Hill Road, Saunderstown, RI

Reviews

8.2

Very Good

Rating 10 - Excellent. 403 out of 1000 reviews" "
Rating 8 - Good. 367 out of 1000 reviews" "
Rating 6 - Okay. 152 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebekah

Liked: Staff & service, amenities, property conditions & facilities
The people at the front desk were so courteous and knew their jobs so well that it made checking in and out a breeze! I felt very well cared for as a guest this weekend.
Stayed 2 nights in May 2024
Response from Holiday Inn Staff :) on May 7, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice size with all conveniences you would need . It was very clean, tidy and quiet. The bed was very comfortable and the pillows wonderful. Restaurant off lobby was handy especially for breakfast. I would definitely stay again!
Stayed 2 nights in May 2024
Response from Holiday Inn Staff :) on May 7, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

8/10 Good

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice time.
Stayed 1 night in May 2024
Response from Holiday Inn Staff :) on May 5, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

8/10 Good

Dennis, Ballston Lake

Traveled with family
Liked: Cleanliness, staff & service, amenities
Made reservation and paid via Expedia for one night to attend our daughter's senior event at URI. Checked in and room was sub-par (exposed conduit, wires pulling out from wall, old bedding). Toilet had zero flush pressure and would not even flush small amount of paper. Called front desk about toilet and was told, "it's just a slow-flush toilet; you'll need to hold the handle down.". That didn't work, so I went to the front desk as we were trying to get ready for an event. I was told at the front desk again that it was a 'slow-flush' toilet, to which I responded that it was a no-flush toilet. They then said that "that room is notorious for that." Incredulous at that, I then asked for another room, which I was given. New room had updated bedding, brighter lighting and a pressure-assisted toilet tank. Night and day difference. If that ground floor room is "notorious" for having outdated/malfunctioning plumbing, it immediately made me wonder if that's the default room for inexpensive/Expedia bookings. Staff resolved the issue, but almost begrudgingly at first, telling me to be patient with the toilet that wouldn't flush. Overall, convenient and quiet location and satisfactory for our one-night stay.
Stayed 1 night in Apr 2024
Response from Holiday Inn Staff :) on May 6, 2024
Thank you for taking the time to review your stay with us and letting us know of the issues you faced. Please know that your feedback is extremely valuable to us so we can better future stays.

8/10 Good

Sharon

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility, quiet.
Stayed 3 nights in Apr 2024
Response from Holiday Inn Staff :) on May 2, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Holiday Inn Staff :) on May 2, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

8/10 Good

David

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff. Hotel fine. Room fine. Construction around and someone was smoking pot either in room nearby or outside our window that we could smell while falling asleep. Restaurant/bar looked nice. Didn't go
Stayed 1 night in Apr 2024
Response from Holiday Inn Staff :) on Apr 24, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

8/10 Good

Kathy, Flourtown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable beds and pillows. Breakfast area was clean and had good scrambled eggs and home fries. Close to the University of Rhode Island. Only 21 minutes to Newport.
Stayed 1 night in Apr 2024
Response from Holiday Inn Staff :) on Apr 24, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to URI
Stayed 1 night in Apr 2024
Response from Holiday Inn Staff :) on Apr 23, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Staff :) on Apr 22, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Rashida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for overnight
Stayed 1 night in Apr 2024
Response from Holiday Inn Staff :) on Apr 15, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Staff :) on Apr 12, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Desiree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Properly is convenient to the colleges we were looking at.
Stayed 1 night in Apr 2024
Response from Holiday Inn Staff :) on Apr 11, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

2/10 Terrible

Akira

Stayed 1 night in Apr 2024

6/10 Okay

Jeff

Stayed 1 night in Apr 2024
Response from Holiday Inn Staff :) on Apr 28, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

8/10 Good

neveen

Stayed 4 nights in Mar 2024
Response from Holiday Inn Staff :) on Apr 14, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

8/10 Good

Thomas, Brentwood

Liked: Cleanliness, staff & service, property conditions & facilities
It was a fine off the highway travel stop. Clean and good service.
Stayed 1 night in Mar 2024
Response from Holiday Inn Staff :) on Mar 17, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

6/10 Okay

Katie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Front Desk Agent on Feb 21, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Holiday Inn Staff :) on Mar 20, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Ira

Traveled with family
Friendly and helpful staff. Comfortable room
Stayed 1 night in Feb 2024
Response from Holiday Inn Staff on Feb 17, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Kurt

Stayed 1 night in Feb 2024
Response from Holiday Inn Staff :) on Mar 20, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

8/10 Good

Daniel

Stayed 1 night in Feb 2024
Response from Holiday Inn Staff :) on Mar 20, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place to stay
Stayed 1 night in Jan 2024
Response from Holiday Inn Staff :) on Feb 4, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Andrew, Canton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet snd clean.
Stayed 1 night in Jan 2024
Response from Holiday Inn Staff :) on Jan 28, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

STEVEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Staff :) on Jan 21, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

8/10 Good

Lori

Stayed 2 nights in Jan 2024
Response from Holiday Inn Staff :) on Jan 18, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

K

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved that the hotel was still decorated for Christmas. Staff was very friendly.
Stayed 1 night in Jan 2024
Response from Holiday Inn Staff :) on Jan 9, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Staff :) on Jan 9, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Alberto

Stayed 1 night in Dec 2023
Response from Holiday Inn Staff :) on Jan 21, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Oksana

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Holiday Inn Staff :) on Dec 25, 2023
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Holiday Inn Staff :) on Dec 22, 2023
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

8/10 Good

Denise

Stayed 3 nights in Dec 2023
Response from Holiday Inn Staff :) on Jan 8, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Santa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Staff :) on Dec 18, 2023
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Brianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Went out of their way to accommodate us. Clean room.
Stayed 1 night in Dec 2023
Response from Holiday Inn Staff :) on Dec 17, 2023
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Nice bar.
Stayed 1 night in Dec 2023
Response from Holiday Inn Staff :) on Dec 17, 2023
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

8/10 Good

Savita

Liked: Cleanliness
Response from Holiday Inn Staff :) on Feb 13, 2024
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

8/10 Good

Salima

Traveled with family
Liked: Staff & service, amenities
The property is nice. My family and I stayed here for the weekend so we can go to the nordic lodge lobster feast. From the hotel to the Nordic its about 20 minutes. The only complaint I have about this hotel was my bed. My bed was broken.
Stayed 1 night in Dec 2023
Response from Holiday Inn Staff :) on Dec 17, 2023
Thank you for taking the time to review your stay with us. Please know that your feedback is extremely valuable to us.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Staff :) on Dec 17, 2023
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the restaurant high quality Italian food, attentive, friendly wait staff. The hotel is quiet, clean and the bed are very comfortable. Very convenient to the University of Rhode Island
Stayed 1 night in Dec 2023
Response from Holiday Inn Staff :) on Dec 17, 2023
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Jermaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night. My wife and I loved it! The staff was very kind and professional. Definitely will stay there again in the near future🙂
Stayed 1 night in Dec 2023
Response from Holiday Inn Staff :) on Dec 17, 2023
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great
Stayed 2 nights in Nov 2023
Response from Holiday Inn Staff :) on Nov 25, 2023
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us

10/10 Excellent

Cori

Stayed 1 night in Nov 2023
Response from Holiday Inn Staff :) on Nov 22, 2023
Thank you for taking the time to review your stay with us. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Todd Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the price
Stayed 4 nights in Nov 2023
Response from Holiday Inn Staff :) on Nov 19, 2023
Thank you for taking the time to review your stay with us. Please know that your feedback is extremely valuable to us.

8/10 Good

DONDI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A very good price.
Stayed 1 night in Nov 2023
Response from Holiday Inn Front Desk on Nov 16, 2023
Thank you for your feedback. We are happy to hear you enjoyed your stay with us. If there is anything we can do to make your next stay even better, feel free to let our 24/7 front desk staff know. We look forward to making your next stay with us amazing!

2/10 Terrible

SCOTT

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Holiday Inn Staff :) on Nov 16, 2023
Thank you for taking the time to review your stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

6/10 Okay

Felisha

Traveled with family
Liked: Staff & service, room comfort
Just needed a place to crash near college
It serves the purpose but definitely needs some upgrades. Found a baby diaper in the trash can as soon as I checked in.
Stayed 1 night in Nov 2023
Response from Holiday Inn Staff :) on Nov 12, 2023
Thank you for taking the time to review your stay with us. Please know that your feedback is extremely valuable to us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Holiday Inn Staff :) on Nov 12, 2023
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Lovely hotel and great restaurant that was packed with patrons
Stayed 1 night in Nov 2023
Response from Holiday Inn Staff :) on Nov 9, 2023
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023
Response from Holiday Inn Staff :) on Nov 28, 2023
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Staff :) on Nov 7, 2023
Thank you for taking the time to review your stay with us. We are glad to know you enjoyed your time here! Please know that your feedback is extremely valuable to us.