Exterior

Reviews of Holiday Inn Express Hotel & Suites Seguin, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 296 out of 495 reviews" "
Rating 8 - Good. 120 out of 495 reviews" "
Rating 6 - Okay. 37 out of 495 reviews" "
Rating 4 - Poor. 18 out of 495 reviews" "
Rating 2 - Terrible. 24 out of 495 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Gene

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No hot water in the morning
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Gene, We regret to hear about the inconvenience you experienced with the hot water during your stay. Your feedback is important to us, and we have shared your comments with the relevant team for review and improvement. Please do not hesitate to contact our management team for further assistance with your concerns.

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 1, 2024
Dear Guest,Thank you for your kind feedback! We're pleased to hear that you had a very nice experience with us. Your satisfaction is important to us, and we hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast options
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 30, 2024
Dear Rose,Thank you for your feedback. We're glad to hear that you enjoyed our breakfast options during your stay. We strive to provide a variety of choices to cater to different preferences. We appreciate your positive comments and hope to welcome you back for another great experience.Sincerely, Hotel Manager

8/10 Good

Lauren

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean, AC worked great, quiet area, bed was comfy!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at our hotel. We're glad you found the accommodations clean, with effective air conditioning, in a quiet area, and with a comfortable bed. Your comfort is important to us, and we appreciate your positive comments. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

israel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean, and flavored very well
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel nice and clean. Your satisfaction is important to us, and we appreciate your kind comments. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lack of restaurants
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Michael,Thank you for your positive rating. We're glad you enjoyed your stay despite the lack of nearby restaurants. If you have any further comments or suggestions, please feel free to share them with us. We hope to welcome you back for another great stay.Sincerely, Hotel Manager

10/10 Excellent

brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 21, 2024
Dear Guest,We appreciate your perfect 5/5 ratings! It's fantastic to know that you had a wonderful experience during your stay. We strive to provide exceptional service, and your positive feedback is truly rewarding. If your travels bring you back our way, we would be thrilled to host you again.Sincerely, Hotel Manager

2/10 Terrible

Ramiro

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 8, 2024
Dear Ramiro,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
I cannot say enough about how comfortable the room is. The bed and pillows are comfortable. Nice choice on hygiene products. Dark, quiet room. Parking was a little tricky and there is some construction but it wasn't a deal breaker. Breakfast is good too.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest,We're delighted to hear that you found your room comfortable and enjoyed the amenities provided. Thank you for your understanding regarding the parking situation and construction. We're continuously working to improve our facilities and appreciate your patience. It's wonderful to know that you also enjoyed our breakfast offerings. We look forward to welcoming you back for another comfortable stay.Sincerely, Hotel Manager

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all a great stay!
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Victor,We are pleased to hear that you had a positive experience during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Ronald

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Ronald,Thank you so much for your wonderful rating! We're thrilled to hear that you had a fantastic experience during your stay with us. If you have any additional feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Kendall

Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Kendall,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sized room. Comfortable bed. Clean. Great shower
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Dear CYNTHIA,We're delighted to hear that you enjoyed your stay and found our room comfortable, clean, and well-equipped. Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on Jan 31, 2024
Hello Theresa,Thank you for rating our hotel a perfect 10! We are thrilled to know that you had such a great experience during your stay. We look forward to welcoming you back soon!

8/10 Good

Miguel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Miguel,Thank you for providing a rating. If there are specific aspects of your experience that contributed to the 8/10 rating or areas where we can improve, we would appreciate any additional feedback. Your input helps us enhance the quality of our services. We look forward to welcoming you again soon.Sincerely, Hotel Manager

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Kimberly,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience. If you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Felipe

Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Felipe,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. If there is anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

Clara

Traveled with family
Disliked: Staff & service, property conditions & facilities
Property was clean but not very welcoming. Dispensers are a good idea if they work. Lightbulb out in room, noisy electrical something. Very sparsely decorated, stark. I was excited about it being a fairly new property but was diapsappointed.
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Clara, Thank you for taking the time to provide your feedback. We appreciate your comments on the cleanliness of our property. However, we apologize for any inconveniences you experienced during your stay. We strive to ensure that all amenities are in working order, and we apologize for any issues you encountered with the dispensers and the lightbulb. We value your input as we continually work to improve our guests' experiences.

10/10 Excellent

Maegan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out for an overnight right off the highway. Well lit, friendly staff, clean and it had everything you need. There was even a ceiling fan, a bonus in Texas 😁
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 12, 2023
Dear Maegan,Thank you for sharing your positive experience! We're delighted to hear that your overnight stay was convenient with easy access right off the highway. It's great that you found the property well-lit, the staff friendly, and the accommodations clean and well-equipped. The ceiling fan is a nice touch, especially in Texas! We're glad you appreciated that extra detail. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello David,Thank you for choosing our hotel for your stay. We hope you had a pleasant experience and enjoyed your time with us. If you have any additional comments or feedback, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.

10/10 Excellent

sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues easy check in, very friendly staff. We stayed in room 218 and the property may want to know the toilet makes a sound here and there I thought it was running but it wasn’t. Just FYI, but we had no issues. Nice breakfast to!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello sandra,Thank you for choosing our hotel for your stay! We're thrilled to hear that your check-in was smooth and our staff was friendly. We appreciate your feedback regarding the toilet in room 218 and will make sure to have our maintenance team look into it. We're glad that overall you had a great experience and enjoyed our breakfast. We hope to welcome you back in the future!

8/10 Good

ramiro

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 15, 2023
Dear Ramiro,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Barbara, Katy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Barbara,Thank you for your feedback on the comfort of our hotel! We strive to provide a comfortable stay for all our guests and we're glad to hear that you found it to be super comfortable. We appreciate your kind words and hope to welcome you back again in the future.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Robert,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience during your time here. Our team strives to provide excellent service and we are thrilled that we exceeded your expectations. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 15, 2023
Dear William,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honor to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

8/10 Good

joy r

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello joy r,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a positive experience. If there's anything we can do to improve your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 7, 2023
Dear Joshua,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager.

6/10 Okay

Catina

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Convenient
It was a very reasonable stay.. there for a wedding so I wasn't at the hotel much for helping daughter get ready. Bed was comfy and the shower DELIVERED A HOT SHOWER!! AND I LOVED IT‼️ Breakfast was your usual hotel breakfast . It was fresh and replenished.. would stay again..
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 6, 2023
Dear Catina,We're thrilled to hear that you had such a positive experience during your stay! Thank you for your feedback and for expressing your intention to return to our hotel. We look forward to welcoming you back again soon.Sincerely,Hotel Manager

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location good but musty smelling throughout
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Dear Guest, We apologize for any inconvenience caused by the musty smell. Our team will address this matter promptly to ensure a pleasant stay for all our guests. Thank you for bringing it to our attention.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for viewing the Eclipse!
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Jennifer,We're thrilled to hear that you had a great experience viewing the Eclipse at our hotel! We look forward to welcoming you back soon!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a very clean environment and beds give you a great sleep
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Maria,Thank you for your positive feedback! We take pride in maintaining a clean environment and ensuring our guests have a comfortable stay. We hope to welcome you back soon.

10/10 Excellent

Sara

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 22, 2023
Dear Guest,Thank you for taking the time to leave a 5 out of 5 review of our hotel. We're delighted to hear about your positive experience during your stay. Excellent Rating: We truly appreciate your top rating, which reflects the satisfaction you found in our services. We hope to have the opportunity to host you again and address any concerns you may have had. Thank you for choosing our hotel.Sincerely,Hotel Manager

10/10 Excellent

Ephraim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Oct 16, 2023
Dear Ephraim,We want to thank you for sharing such encouraging feedback by giving it a 10-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

2/10 Terrible

Dr Mary

Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Nov 4, 2023
Dear Dr Mary,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

10/10 Excellent

Mitchell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to check in
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Mitchell,Thank you for your feedback! We strive to make the check-in process as smooth and efficient as possible. We appreciate your positive experience with us.

8/10 Good

Gabriela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is good i recommend it
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hi Gabriela,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

10/10 Excellent

Edmund

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Edmund,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 4, 2023
Dear Colin,Knowing that you had a wonderful time while staying at our hotel made us happy. We are committed to providing the best service possible to our guests. Your ten-star rating is a validation of our efforts and motivates us to keep providing our very best to you. We anticipate seeing you soon!Sincerely,Hotel Manager

8/10 Good

Jessica

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Jessica,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager

10/10 Excellent

Esther

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and modern
Hotel was clean, modern and affordable. Breakfast was actually extremely good and with plenty of choices.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hi Esther,Thank you for your review! I’m glad you find our cleanliness and modern accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 29, 2023
Dear Harry,Thank you for sharing your recent stay with us and for giving us 4 stars. We're glad that you had a great time at our hotel. We strive to provide our guests with the best service and the most comfortable stay. If there are any suggestions for improvements, please let us know. You are welcome again.Sincerely,Hotel Manager

8/10 Good

Miguel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 27, 2023
Dear Miguel,Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

sandra

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello sandra,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Tara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 15, 2023
Dear Tara,Thank you for your valuable feedback. We are delighted to know that your stay with us was enjoyable, relaxing, and peaceful. Our team takes immense pride in providing exceptional guest service and it's gratifying to know that we have met and surpassed your expectations. We look forward to welcoming you back soon.Sincerely,Hotel Manager

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Hello Greg,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Camille

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff, clean rooms, decent breakfast selection. Extremely convenient location for fields at Huber Ranch.
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello Camille,We can't thank you enough for sharing your feedback with regards to our staff and comments about our location. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Claudia

Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hello Claudia,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service
We arrived to our room and it was so hot in the room. The AC could not keep up with the Texas heat. By the morning the temperature in the room finally dropped, but it was so hard going to sleep still sweating. The staff was super nice and helpful. The food was standard for this type of hotel. This property is an older one that has been renovated, but it still shows its age.
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello Christopher,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 Good

jithin mathew

Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 5, 2023
Dear Guest,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello Rebecca,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.