Seasonal outdoor pool, open 7:00 AM to 9:00 PM, lifeguards on site
Check availability

Reviews of Alva Hotel By Royal

5 out of 5
Alva Hotel By Royal
1 Yuen Hong Street, Sha Tin

Reviews

9.0

Wonderful

Rating 10 - Excellent. 550 out of 1000 reviews" "
Rating 8 - Good. 350 out of 1000 reviews" "
Rating 6 - Okay. 68 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Shek lun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell of fragrance in lobby and lift area needs a change. Does not provide room accessories - shaver
Stayed 6 nights in Apr 2024
Response from Derek But on May 8, 2024
Dear Shek lun,Thanks for your comments on your recent stay at ALVA HOTEL BY ROYAL. We are sorry with the disappointing experiences you had during your stay in Hong Kong. Please feel free to let me know if I can be of any assistance. Thank you again for choosing our hotel and we all look forward to the opportunity to redeem ourselves and provide you with a much more enjoyable experience.Best regardsDerek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ni l
Stayed 1 night in May 2024
Response from Derek But on May 7, 2024
Dear Keith,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excellent

Enrique

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 3 nights in Apr 2024
Response from Derek But on May 2, 2024
Dear Enrique,Many thanks for your excellent review! It is great to know that you had a wonderful stay and enjoyed all aspects of ALVA HOTEL BY ROYAL and. We hope to see you again soon, and please do not hesitate to let me know if I can be of any assistance with your future stays.Kind regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 Excellent

Leesa Yin Fong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 10 nights in Apr 2024
Response from Derek But on May 2, 2024
Dear Leesa Yin Fong,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Clean and spacious room. Quiet area. I didn't get view of the river side , just view of mountain, roads and buildings, not a problem as we only in hotel room to sleep we were out every day. Love that you get kettle and fridge. All staff professional and friendly. I would stay here again.
Stayed 8 nights in Apr 2024
Response from Derek But on Apr 26, 2024
Dear Cindy,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

6/10 Okay

Ken

Disliked: Cleanliness, staff & service
Is ok probably won’t stay here again. Their sister hotel royal park is better
Stayed 3 nights in Apr 2024
Response from Derek But on Apr 22, 2024
Dear Ken,Thanks for your comments on your recent stay at ALVA HOTEL BY ROYAL. We are sorry with the disappointing experiences you had during your stay in Hong Kong. Please feel free to let me know if I can be of any assistance. Thank you again for choosing our hotel and we all look forward to the opportunity to redeem ourselves and provide you with a much more enjoyable experience.Best regardsDerek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excellent

PO YUK JOUIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to stay 👍
Stayed 2 nights in Apr 2024
Response from Derek But on Apr 22, 2024
Dear PO YUK JOUIE,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 Excellent

PO YUK JOUIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel makes for a very luxurious experience, providing good quality and service.
Stayed 5 nights in Apr 2024
Response from Derek But on Apr 18, 2024
Dear PO YUK JOUIE,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

2/10 Terrible

Cecilia

Smelly bed like old ppl
Stayed 1 night in Apr 2024
Response from Derek But on Apr 16, 2024
Dear Cecilia,Thanks for your comments on your recent stay at ALVA HOTEL BY ROYAL. We are sorry with the disappointing experiences you had during your stay in Hong Kong. Please feel free to let me know if I can be of any assistance. Thank you again for choosing our hotel and we all look forward to the opportunity to redeem ourselves and provide you with a much more enjoyable experience.Best regardsDerek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excellent

NATTHAMON

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel conditions is good. Service is also good. There is shuttle bus to MTR station (fix schedule) There is minimart (7-Eleven) at hotel
Stayed 1 night in Apr 2024
Response from Derek But on Apr 9, 2024
Dear NATTHAMON,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 Good

Becky

Stayed 1 night in Apr 2024
Response from Derek But on Apr 23, 2024
Dear Becky,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excellent

Yun Choi

Traveled with partner
Liked: Cleanliness, staff & service
The washer for shower was broken, otherwise is perfect.
Stayed 22 nights in Feb 2024
Response from Derek But on Mar 28, 2024
Dear Yun Choi,Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon!Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 Good

Tze

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024
Response from Derek But on Feb 29, 2024
Dear Tze,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excellent

Sharaid

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms big for hong kong. bus stop is right outside hotel.
Stayed 5 nights in Feb 2024
Response from Derek But on Feb 27, 2024
Dear Sharaid,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Room was filthy with previous guests hair all over the carpet and layer of dusts on all area. Hotel also uses scents on all floors, which is too overwhelming for us. Room’s air conditioner was weak as it never goes below 22C over a two weeks period, no matter what you set on thermostat. Body wash and shampoo are no name brand which is unusual for a 4-5 stars hotel, we ended up getting our own body wash after a few days as it causes itchy skin. Location is terrible with very limited public transportation around and far from MTR or major transportation hub. Other than their hotel’s own cafe and restaurants, there is only one store within a 10 minute walking radius. Staff are friendly and professional even with demanding hotel guests.
Stayed 14 nights in Jan 2024
Response from Derek But on Feb 19, 2024
Dear Michael,Thank you for taking the time to write a review of your stay with us.We are deeply concerned that in some areas we had fallen short of your expectation. I have taken this opportunity to share your comment with the team so that we can look into this, as we continuously endeavour to provide excellent service and facilities for our guests.Thank you once again for sharing your experience, and we look forward to welcoming you back for another enjoyable stay.Yours sincerelyDerek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 Good

LAI YI

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 4 nights in Feb 2024
Response from Derek But on Feb 16, 2024
Dear Lai Yi,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 Good

Wai Kwan

Response from Derek But on Feb 15, 2024
Dear Wai Kwan,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excellent

wingso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024
Response from Derek But on Feb 14, 2024
Dear Wingso,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excellent

Raz

Stayed 4 nights in Jul 2023
Response from Derek But on Mar 25, 2024
Dear Raz,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excellent

Grace

Stayed 1 night in Feb 2024
Response from Derek But on Mar 25, 2024
Dear Grace,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excellent

wingso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 7 nights in Jan 2024
Response from Sammy Yip on Jan 29, 2024
Dear Wingso,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great Experience - will be back
First time I've stayed at the hotel and can't find anything to fault it, though was disappointed that the pool was being serviced (could have done with email to let me know - given it's a 5* hotel). Had been looking forward to a roof top morning swim each day. Concierge service was very good trying to find us a larger taxi, helpful and friendly. Did not have time to eat in the restaurants. Nearest MTR (tube/local train), was 10mins walk away, there is a SevenEleven at the base of the hotel. Though it's in the New Territories, you have to get the Red taxis rather than Green ones (same price - cheap).
Stayed 2 nights in Dec 2023
Response from Alva Hotel By Royal on Jan 23, 2024
Dear Valuable Guest,Thanks for your comments on your recent stay at ALVA HOTEL BY ROYAL. Kindly allow us to apologize for the inconvenience caused by the suspension of the swimming pool. Thank you again for your valuable feedback and we hope to have the pleasure of welcoming you back again soon.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Good

Leong

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Sammy Yip on Jan 15, 2024
Dear Leong,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

Emelda

Stayed 8 nights in Dec 2023
Response from Sammy Yip on Jan 29, 2024
Dear Emelda,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Good

Wai Kang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sammy Yip on Jan 11, 2024
Dear Wai Kang,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were truly amazing. Facilities were perfect.
Stayed 1 night in Dec 2023
Response from Sammy Yip on Jan 2, 2024
Dear Dale,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

Verified traveler

Stayed 12 nights in Dec 2023
Response from Sammy Yip on Dec 29, 2023
Dear Valuable Guest,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay very much. The safe inside the room is a very nice feature; before we go, I wasn't sure per the online description because it describes both front desk safe and in-room safe, didn't know which one is true. Just one thing: they didn't turn on the heated pool function and that's a disappointment; the whole time we stayed there, it's not hot Summer so we didn't actually use it much at all because it's not heated, heated pool is a part of the selling point / attraction (especially the night skylight view) to us.
Stayed 12 nights in Nov 2023
Response from Sammy Yip on Dec 21, 2023
Dear James,Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon!Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Good

Suk Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good, the only thing is the location, it's not very convenient
Stayed 4 nights in Nov 2023
Response from Sammy Yip on Dec 18, 2023
Dear Suk Yee,Thank you for your valuable comment. ALVA HOTEL BY ROYAL is strategically located in Shatin with high accessibility by rail and other public transportation. Besides, complimentary shuttle bus services will be provided for guests to connect the Shek Mun Station as well as New Town Plaza in Shatin. Hotel is situated along the picturesque Shing Mun River and brings new energy to the area with unique balance of modern living and holistic wellbeing. Welcome to visit hotel website for further information about shuttle bus schedule.Thank you once again for sharing your experience, and we are look forward to welcoming you back for another enjoyable stay.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Good

Yee

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sammy Yip on Feb 6, 2024
Dear Yee,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

Alice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 min walk to the closest station but it is manageable. Not much shopping or restaurants near the hotel. Lots of options with 10 minutes walking distance. The hotel is nice and clean. Staffs are friendly. Has the shuttle bus to the shopping mall etc, it is a plus to the hotel.
Stayed 11 nights in Nov 2023
Response from Sammy Yip on Dec 12, 2023
Dear Alice,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

vera, Markham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 17 nights in Nov 2023
Response from Sammy Yip on Dec 11, 2023
Dear Vera,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

6/10 Okay

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great shower. Rooms are small but clean. Location wasn't great but the hotel does provide free shuttle bus. Not much shops in surrounding areas. Overall it is pricey.
Response from Sammy Yip on Dec 11, 2023
Dear Rachel,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

Yanyan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Sammy Yip on Dec 11, 2023
Dear Yanyan,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

Sau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5-10 mins walk to the MRT station. They have free shuttle buses but the wait time is long and limited. It is easier to take the city buses instead. Otherwise, the hotel is new and clean.
Stayed 5 nights in Nov 2023
Response from Sammy Yip on Dec 11, 2023
Dear Sau,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

Gordon Fai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good in this hotel, only a bit far away from the MTR subway station. Specially when the hotel free shuttle stops at late night.
Stayed 3 nights in Nov 2023
Response from Sammy Yip on Nov 29, 2023
Dear Gordon Fai,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Good

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and cold. Too cold for seniors, we turned off ac upon entering the room. Entrance door very h heavy , staff didn’t know how to turn thermostat down. Cleaned room every day without charge, the shower door closed ajar, so floor was always wet after shower. Good thing they clean every day. The shuttle is on time and goes to couple of metros. Bikes are free to enjoy bike path and garden across the street. Check in and checkout was outstanding. Look forwards to returning.
Response from Sammy Yip on Nov 23, 2023
Dear Lee,Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon!Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sammy Yip on Nov 17, 2023
Dear Ann,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

6/10 Okay

Yuen Fei

Stayed 2 nights in Nov 2023
Response from Sammy Yip on Dec 1, 2023
Dear Yuen Fei,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

Alan Yat Lun

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and customer service are excellent, the hotel condition is clean and neat keep up the good work and I definitely will recommend others to Hotel Alva. If the shuttle bus service can expand to few more popular locations and longer hours will be much better.
Stayed 6 nights in Oct 2023
Response from Sammy Yip on Nov 7, 2023
Dear Alan Yat Lun,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

Shuk Yee

Stayed 16 nights in Oct 2023
Response from Sammy Yip on Nov 7, 2023
Dear Shuk Yee,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sammy Yip on Oct 31, 2023
Dear Joyce,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

xiao

Stayed 1 night in Oct 2023
Response from Sammy Yip on Oct 31, 2023
Dear Xiao,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

Kai Yan

Stayed 1 night in Oct 2023
Response from Sammy Yip on Nov 20, 2023
Dear Kai Yan,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sammy Yip on Oct 24, 2023
Dear Park,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Good

jay

No good anymore
Stayed 1 night in Oct 2023
Response from Sammy Yip on Oct 18, 2023
Dear Jay,Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon!Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excellent

Hon Ban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Sammy Yip on Oct 17, 2023
Dear Hon Ban,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

6/10 Okay

Chin Ip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are rooms for improvement in enforcing no smoking in hotel rooms as it was absolutely disturbing in smelling smoke from the air vents in the midnight.
Stayed 13 nights in Sep 2023
Response from Sammy Yip on Oct 11, 2023
Dear Chin Ip,Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon!Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Good

Tin Kwai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 20 nights in Sep 2023
Response from Sammy Yip on Sep 28, 2023
Dear Tin Kwai,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Good

Ka Wai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sammy Yip on Sep 27, 2023
Dear Ka Wai,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL