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Overview of ALVA HOTEL BY ROYAL

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Explore the area

    Popular LocationTai Po Old Market9 min drive
    Popular LocationWonderful Worlds of Whampoa11 min drive
    Popular LocationKowloon Bay16 min drive
    AirportHong Kong (HKG-Hong Kong Intl.)41 min drive

Choose dates to view prices

About this area

Sha Tin

Popular Location

What's nearby

  • Tai Po Old Market - 9 min drive
  • Wonderful Worlds of Whampoa - 11 min drive
  • Tsuen Wan Plaza - 12 min drive
  • Kowloon Bay - 16 min drive
  • Temple Street Night Market - 26 min drive

Policies

4.5
Wonderful
5 - Excellent
192
4 - Good
107
3 - Okay
19
2 - Poor
4
1 - Terrible
2

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

2/5 Poor

Traveled with partner
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service
原本book左兩晚大床房,之前入住過幾次都係queen size bed。點知今次4點幾check in,個staff話無哂大床房,所以幫我哋upgrade 間房。佢話間房會大少少,有一張大床一張細床,咁我哋就話好啦。點知入到去無左張arm chair位,張大床只不過係double bed,又唔可以合埋張細床瞓wor。明明queen size bed變double bed,間房同普通房一樣大放兩張床,咁都叫upgrade 咩,真係非常失望!
Stayed 2 nights in Oct 2020

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are polite. Check in process was smooth. This was a good experience.
Stayed 1 night in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and well-conditioned facilities. Very good customers’ services.
Stayed 2 nights in Sep 2020

3/5 Okay

Traveled with group
Happy face iconLiked: Property conditions & facilities
Disappointed
No room cleaning services was arranged. When asked, the hotel staff stated i needed to raise the cleaning services or none would be provided. Such arrangement was not communicated to me during check in and its an unpleasant experience.
Stayed 2 nights in Aug 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was really friendly and helpful. Our children loved staying in the hotel and wanted to return back.
Stayed 3 nights in Jul 2020