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Reviews of Stratford Suites

2.5 out of 5
Stratford Suites
11808 W Center Ln, Airway Heights, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1165 out of 1944 reviews" "
Rating 8 - Good. 526 out of 1944 reviews" "
Rating 6 - Okay. 121 out of 1944 reviews" "
Rating 4 - Poor. 82 out of 1944 reviews" "
Rating 2 - Terrible. 50 out of 1944 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always convenient and close to concert casino
Stayed 1 night in May 2024
Response from Gabriela on May 16, 2024
Thank you for your review.

10/10 Excellent

FABYAN, OAK HARBOR

Liked: Cleanliness, amenities, property conditions & facilities
Staffs are friendly and helpful.
Stayed 4 nights in May 2024
Response from Gabriela on May 15, 2024
Thank you for your AMAZING review. We are happy you enjoyed your stay

10/10 Excellent

Trey

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
💯💯💯
Stayed 2 nights in Apr 2024
Response from Gabriela on May 14, 2024
hank you for your AMAZING review. We are happy you enjoyed your stay

10/10 Excellent

Trey

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
I'm fully satisfied with the service given!!
Stayed 3 nights in Apr 2024
Response from Gabriela on May 14, 2024
hank you for your AMAZING review. We are happy you enjoyed your stay

10/10 Excellent

Trey

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best place I've been to in years, beautiful staffing and a beautiful manager too! ☺️ Keep up the great work y'all!!
Response from Gabriela on May 14, 2024
hank you for your AMAZING review. We are happy you enjoyed your stay

10/10 Excellent

Judith

The room was amazing. They have very comfortable beds and pillows. I’d recommend them to everyone.
Stayed 3 nights in May 2024
Response from Shanna on May 13, 2024
Thank you for your AMAZING review. We are happy you enjoyed your stay.

10/10 Excellent

Cathy, Leeds

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
While a little antiquated it was clean and nice and has been updated and I was pleasantly surprised with the things that I needed being there including an iron and dishes Soap A full little kitchen It was quite nice for the price and convenient to most things Thank you so much whoever the lady was that drive to work at 12:30 to check us in after hours You’re the best
Stayed 3 nights in May 2024
Response from Shanna on May 13, 2024
Thank you for your AMAZING review. We are happy you enjoyed your stay.

8/10 Good

ERIC

Traveled with partner
Liked: Property conditions & facilities
Nice property. Clean and Comfortable rooms.
Stayed 2 nights in May 2024
Response from Shanna on May 12, 2024
Thank you for your review. We are happy you enjoyed your stay.

2/10 Terrible

LYNNETTE

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Shanna on May 11, 2024
I am so sorry about the issues you encountered during your stay. We will look into this immediately. Thank You

10/10 Excellent

Trey

Traveled with family
Liked: Cleanliness, property conditions & facilities
If you ain't apposed to hearing and seeing ghost, this is your pace ⁴
Stayed 2 nights in May 2024
Response from Shanna on May 9, 2024
Thank you for your AMAZING review. We are happy you enjoyed your stay.

8/10 Good

Ron

Liked: Cleanliness
Easy access to amenities. Unit we were in was a little weary, BUT upgrades are underway on site.
Stayed 10 nights in Apr 2024
Response from Shanna on May 10, 2024
Thank you for your review. We are happy you enjoyed your stay.

10/10 Excellent

Trey

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rock on! Great place to stay!
Stayed 1 night in Apr 2024
Response from Gabriela on May 14, 2024
thank you for your AMAZING review. We are happy you enjoyed your stay

10/10 Excellent

Annabel

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
They let me check in 3 hours early with a small fee. Totally worth it! Great location
Stayed 1 night in May 2024
Response from Shanna on May 7, 2024
Thank you for your AMAZING review. We are happy you enjoyed your stay.

10/10 Excellent

Trey

Liked: Cleanliness, property conditions & facilities
great people in that there office of theirs ;D
Stayed 2 nights in Apr 2024
Response from Shanna on May 3, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Lesli-Ann

Liked: Cleanliness, property conditions & facilities
Comfortable and homey
Stayed 1 night in Apr 2024
Response from Shanna on Apr 28, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

6/10 Okay

Scott

Traveled with family
Nice place. Close to the casino’s but out of town.
Stayed 1 night in Apr 2024
Response from Shanna on Apr 27, 2024
Thank you so much for such your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Arthur

very comfortable
Stayed 1 night in Apr 2024
Response from Shanna on Apr 25, 2024
Thank you so much for such your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Karen, Fairbanks

Liked: Cleanliness, property conditions & facilities
Close to casino
Stayed 1 night in Apr 2024
Response from Shanna on Apr 25, 2024
Thank you so much for such your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Eve

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Shanna on Apr 26, 2024
Thank you so much for such your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Mary

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazingly clean
Stayed 1 night in Apr 2024
Response from Shanna on Apr 22, 2024
Thank you so much for such your review! We are so happy you enjoyed your stay!!

8/10 Good

Karen, Fairbanks

Traveled with partner
Liked: Amenities, property conditions & facilities
Loved staying here. It was quiet and clean
Stayed 1 night in Apr 2024
Response from Shanna on Apr 20, 2024
Thank you so much for your amazing review!!

10/10 Excellent

Karen, Fairbanks

Stayed 1 night in Apr 2024
Response from Shanna on May 9, 2024
Thank you for your AMAZING review. We are happy you enjoyed your stay.

10/10 Excellent

Kali

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Shanna on Apr 15, 2024
Thank you so much for your amazing review!!

10/10 Excellent

rhonda Jane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice area and close to the things we wanted to do
Stayed 4 nights in Apr 2024
Response from Shanna on Apr 14, 2024
Thank you so much for your amazing review!!

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Worth every penny
Stayed 3 nights in Apr 2024
Response from Shanna on Apr 10, 2024
Thank you so much for your amazing review!!

8/10 Good

Louis

Liked: Cleanliness, property conditions & facilities
Noisy neigbor late nite
Stayed 3 nights in Apr 2024
Response from Shanna on Apr 10, 2024
Thank you so much for your amazing review!!

4/10 Poor

Sang

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
the hotel are looking good. price ok the bathroom clogged worse the heater are noisy cannot sleep overall, room is consider BAD.
Stayed 1 night in Apr 2024
Response from Shanna on Apr 8, 2024
I am so sorry about the issues you encountered during your stay. We will look into this immediately. Thank You

10/10 Excellent

Dan

Liked: Cleanliness, property conditions & facilities
Spacious room
Stayed 2 nights in Apr 2024
Response from Shanna on Apr 8, 2024
Thank You for staying with us.

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
This is a great place to stay if you have an Extended Stay booked
Stayed 1 night in Jan 2024
Response from Shanna on Apr 7, 2024
Thank you so much for your amazing review!!

10/10 Excellent

Steven

Liked: Amenities
Very cute suites at a very nice price. I would pass 10 hotels to stay at Stratford Suites.
Stayed 1 night in Apr 2024
Response from Shanna on Apr 5, 2024
Thank you so much for such an amazing review! We are so happy you enjoyed your stay!!

6/10 Okay

Darlene

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shanna on Apr 6, 2024
Thank You for staying with us.

10/10 Excellent

Stephenie

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
We really like this place. It’s close to the airport and comes with a little kitchen and it’s dog friendly. The staff are very professional and friendly.
Stayed 1 night in Apr 2024
Response from Shanna on Apr 4, 2024
Thank you so much for such an amazing review! We are so happy you enjoyed your stay!!

8/10 Good

Jarrod

Traveled with family
Liked: Cleanliness, property conditions & facilities
nice and easy access
Stayed 1 night in Mar 2024
Response from Shanna on Mar 29, 2024
Thank You for staying with us.

6/10 Okay

Tammy

Traveled with family
Liked: Cleanliness, property conditions & facilities
We had to wait for the front desk person for over 10 minutes to come in. I did not receive a receipt for our stay.
Stayed 1 night in Mar 2024
Response from Shanna on Mar 24, 2024
I am so sorry about the issues you encountered during your stay. We will look into this immediately. Thank You

10/10 Excellent

Toni

Liked: Cleanliness, property conditions & facilities
Very spacious room
Stayed 1 night in Mar 2024
Response from Shanna on Mar 22, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

4/10 Poor

Tiffany, Spokane Valley

Disliked: Cleanliness, property conditions & facilities
The smoke alarm was hanging from the ceiling. Ac unit wouldn’t stay on . The shower had not been thoroughly cleaned
Stayed 1 night in Mar 2024
Response from Shanna on Mar 19, 2024
I am so sorry about the issues you encountered during your stay. We will look into this immediately. Thank You

4/10 Poor

michelle

Disliked: Cleanliness, property conditions & facilities
The bathroom was filthy!! Toilet had urine behind the toilet seat and around the outside of the toilet bowl. Sink and counter didnt look like it was even cleaned.
Stayed 1 night in Mar 2024
Response from Shanna on Mar 19, 2024
I am so sorry about the issues you encountered during your stay. We will look into this immediately. Thank You

6/10 Okay

Maria

Traveled with partner
Disliked: Amenities
The room was pretty dated for the price.
Stayed 1 night in Mar 2024
Response from Shanna on Mar 15, 2024
Thank you so much for your review!

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Great property, staff were friendly and helpful, location was quiet and very close to my destination.
Stayed 3 nights in Mar 2024
Response from Shanna on Mar 21, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Michael J, Arlington

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and tidy. Would stay there again
Stayed 5 nights in Mar 2024
Response from Shanna on Mar 13, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Dallas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shanna on Mar 5, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Shauna R

Liked: Cleanliness, property conditions & facilities
Thanks for a great stay
Stayed 1 night in Feb 2024
Response from Shanna on Feb 29, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Mary

Stayed 1 night in Feb 2024
Response from Shanna on Mar 21, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Deborah

Liked: Cleanliness
It’s always nice, clean, and quiet. They are always very friendly too!
Stayed 1 night in Feb 2024
Response from Shanna on Feb 22, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Kyralia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Will recommend to family and friends staying in area in the future
Stayed 5 nights in Feb 2024
Response from Shanna on Feb 21, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Patrick

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
From beginning to end, you guys were fantastic. Honestly will probably stay there, everytime I come back out to Spokane. Thanks for showing this Canadian some great hospitality. I was really impressed.
Stayed 1 night in Feb 2024
Response from Shanna on Feb 20, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Amanda

Stayed 1 night in Feb 2024
Response from Shanna on Feb 20, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

6/10 Okay

maria

Stayed 1 night in Feb 2024
Response from Shanna on Mar 21, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

8/10 Good

Scott

Everything was very nice, except the beds were a little bit uncomfortable. Not terrible, just not the best.
Stayed 2 nights in Feb 2024
Response from Shanna on Feb 19, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

4/10 Poor

Deloris

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I reported that the heater was out in one of the rooms. Someone came by to check the heater. Said it needed a part and I never heard back. Me and my granddaughter ended up getting sick from it being so cold. We ended up sleeping on the couch, in the living room. Which was very uncomfortable. I had to cut my visit short with my granddaughter and drive 2 hours to take her back home to her mother, so she can seek medical attention for her. She's the only reason I visit Spokane. I stay at Stratford Suites every time I do visit. My personal opinion, these things need to be checked on a regular basis so these types of incidents can be avoided, especially when you have cold weather. The toilet in room 127 needs to be checked. It is leaking in the back. The rooms need to be cleaned better. There was old food under the bed in the bedroom. There was hair in the shower from a previous guest. I know you guys offer free WiFi but it wasn't working. That needs to be looked at, as well. With the heater incident, I think I should be compensated, credited or something. I really didn't enjoy my stay this time due to getting sick. Any questions or concerns you may have, please feel free to contact me. Thank you, Deloris
Stayed 4 nights in Feb 2024
Response from Shanna on Feb 13, 2024
I am so sorry about the issues you encountered during your stay. We will look into this immediately. Thank You