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Reviews of River City Casino & Hotel

4 out of 5
River City Casino & Hotel
777 River City Casino Blvd, St. Louis, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 633 out of 1000 reviews" "
Rating 8 - Good. 201 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean staff was awesome
Stayed 1 night in May 2024

10/10 Excellent

Michelle, Pekin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

CARRIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay, very clean
Stayed 1 night in May 2024

10/10 Excellent

Katrina

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Hotel Management on May 15, 2024
Thank you for taking the time to leave your positive rating! We look forward to seeing you again soon!

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kellie Scribner Front Desk Shift Manager on May 14, 2024
Hello Katrina, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay - restaurants were lack luster with poor food and over priced drinks, overall had a great stay. Staff was friendly and easy to work with
Stayed 2 nights in May 2024
Response from Kelly C. Front Desk Shift Manager on May 10, 2024
Hello, Thank you for your feedback. We appreciate you choosing to stay with us. We will make sure to pass your feedback about your stay along to the proper area so that it can be looked into. We appreciate you letting us know, and hope that you will come stay with us again soon. Thank you

10/10 Excellent

Naim

Stayed 1 night in May 2024
Response from Kellie Scribner Front Desk Shift Manager on May 8, 2024
Hello Naim, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

8/10 Good

Linda, West Grove

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
They had the front entrance closed, very inconvenient to check in, difficult for bringing in our luggage. Our stay was during the week, not many choices to eat.
Stayed 3 nights in Apr 2024
Response from Kellie Scribner Front Desk Shift Manager on May 13, 2024
Hello Linda, Thank you for your feedback. We appreciate you choosing to stay with us. We will make sure to pass your feedback about your stay along to the proper area so that it can be looked into. We apologize for the inconvenience that area has been closed off for some time. We have had new signs put up to guide guest to the hotel and event parking lot, this area brings you right to the hotel desk, we also provide luggage carts to assist in helping bringing your baggage. We appreciate you letting us know, and hope that you will come stay with us again soon. Thank you

2/10 Terrible

Anthony

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Everything wasn’t great
Stayed 1 night in May 2024
Response from Kellie Scribner Front Desk Shift Manager on May 6, 2024
Hello Anthony, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

6/10 Okay

Gina

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The place was not very clean there's stuff on the walls and we got there at 10 o'clock None of the restaurants were open we woke up at 9 o'clock AM and there was only one breakfast restaurant open
Stayed 1 night in May 2024
Response from Hotel Management on May 4, 2024
Gina, thank you for taking the time to leave your feedback regarding your recent stay. Please reach out to the hotel directly to discuss the issues you had during your visit. We look forward to hearing from you soon!

4/10 Poor

Rick

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It's hard to get to the hotel. Several parking lots closed off. Signage is poor or non-existent regarding where to go or park. You have to drag your luggage through a parking ramp, down an elevator, through a hallway, and then up another elevator to get to the room. They treat you like a criminal. In order to use a luggage cart, you have to leave the desk clerk (orange hair) your driver's license. You get your license back after you bring the cart back to Orange hair, who takes it to a room behind the front desk slowly…while you wait. He then gives your license back. Is it a bad neighborhood? Do people steal these carts? The casino is great, good bartenders, good hotel rooms.
Stayed 1 night in May 2024
Response from FRONT DESK SHIFT MANAGER on May 3, 2024
Hello, Thank you for your feedback. We appreciate you choosing to stay with us. We will make sure to pass your feedback about your stay along to the proper area so that it can be looked into. We appreciate you letting us know. Thank you

10/10 Excellent

Daniel, Brooklyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2024
Response from Kelly Front Desk Shift Manager on May 2, 2024
Hello, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

ROBERT

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the atmosphere
Stayed 1 night in Mar 2024
Response from Hotel Management on May 1, 2024
We are so glad that you had a great time, and we look forward to your next visit!

8/10 Good

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly employees and very clean and comfortable rooms
Stayed 4 nights in Apr 2024
Response from Kelly C. Front Desk Shift Manager on Apr 26, 2024
Hello, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

6/10 Okay

Yana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kellie Scribner Front Desk Shift Manager on Apr 29, 2024
Hello Yana, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

vickie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time
Stayed 1 night in Apr 2024
Response from Kellie Scribner Front Desk Shift Manager on Apr 21, 2024
Hello Vickie, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

Sabina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love coming here it’s very nice 😊
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 17, 2024
We are so glad that you choose to stay with us! We look forward to your next visit.

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Shift Manager on Apr 13, 2024
Hello, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon!

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, the staff was great and loved the casino being right on the property.
Stayed 2 nights in Apr 2024
Response from Hotel Front Desk Shift Manager on Apr 12, 2024
Hello, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon!

10/10 Excellent

starisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Rooms was excellent n clean
Stayed 1 night in Mar 2024
Response from Hotel front Desk Shift Manager on Apr 12, 2024
Hello, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon!

10/10 Excellent

Jeff

Everything was fine
Stayed 1 night in Apr 2024
Response from Front desk Shift Manager on Apr 11, 2024
Hello, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon!

10/10 Excellent

Ronda

Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 30, 2024
Thank you for your positive rating! We are so glad that you enjoyed your stay and we look forward to seeing you again soon!

10/10 Excellent

Riley

Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 30, 2024
Thank you for your positive rating! We are so glad that you enjoyed your stay and we look forward to seeing you again soon!

10/10 Excellent

Bianca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great staff interaction, the hotel smelled beautiful the moment you walked into it all the way up into my room. Stayed one night with my children and even though a casino is on the first floor it was very quiet. Only downfall is figuring out the entrance of the hotel. Not enough signs. Drove in circles for about 10 minutes.
Stayed 1 night in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Apr 9, 2024
Hello Bianca, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
That it was convenient for going to the event center and our room.
Stayed 1 night in Apr 2024
Response from Kellie Scribner Front Desk Shift Manager on Apr 9, 2024
Hello Sue, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

Bradley, Carterville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great venue to see a concert. Plenty of restaurants to choose from.
Stayed 1 night in Apr 2024
Response from Kellie Scribner Front Desk Shift Manager on Apr 7, 2024
Hello Bradley, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Property was mostly clean but there as a bit of an Odor in the room.
Stayed 1 night in Apr 2024
Response from Kellie Scribner Front Desk Shift Manager on Apr 7, 2024
Hello Sharon, Thank you for your feedback. We appreciate you choosing to stay with us. We will make sure to pass your feedback about your stay along to the proper area so that it can be looked into. We do apologize about the odor in your room. We appreciate you letting us know, and hope that you will come stay with us again soon. Thank you

8/10 Good

Sharron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay, would have been better with a microwave but overall it was great. The patio was the best part. Easy access to the parking lot and cool spot for smoking.
Stayed 4 nights in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Apr 6, 2024
Hello Sharron, Thank you for your feedback. We are so happy that you had a great time! We do apologize for not having a microwave in your room. We do have them nd rent them out for a nightly charge. We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

6/10 Okay

James

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our stay was pretty great with a few bumps. The drink machines in the vending areas were out of order on 3 floors. We got in after dark and the lighting for signage to find hotel entrance was not good. We wish there was more information on the restaurants for availability on a week night. It was a little confusing since we had never been there before. However, the catering provided for the class we were attending, was excellent. The food was good and the staff was amazing!
Stayed 2 nights in Apr 2024
Response from Front Desk Shift Manager on Apr 5, 2024
Hello, Thank you for your feedback. We appreciate you choosing to stay with us. We will make sure to pass your feedback about your stay along to the proper area so that it can be looked into. We appreciate you letting us know, and hope that you will come stay with us again soon.

10/10 Excellent

Carmelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice just too far away from the downtown area where there are more things to do
Stayed 3 nights in Mar 2024
Response from Front Desk Shift Manager on Apr 5, 2024
Hello, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon!

8/10 Good

Carol

Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you for taking the time to leave your rating! We look forward to your next visit!

10/10 Excellent

Jose L

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 23, 2024
Thank you for your positive rating! We are so glad you had a good stay!

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms lots of slots
Stayed 3 nights in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Apr 3, 2024
Hello Brian, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

Jayda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the free on site parking.
Stayed 4 nights in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Apr 1, 2024
Hello Jayda, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

Zack

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice to stay and peaceful
Stayed 1 night in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Apr 1, 2024
Hello Zack, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

Vickey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very good stay. Would highly recommend
Stayed 1 night in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Mar 30, 2024
Hello Vickey, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Mar 30, 2024
Hello Craig, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

Keanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze and the lady at the counter to the cleaning staff was awesome. Seeing all those beautiful people that look like me made me feel proud
Stayed 1 night in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Mar 26, 2024
Hello Keanya, Thank you for your feedback. We are so happy that you had a great time! We are happy to hear that the staff made your experience more enjoyable! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

Anel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Mar 30, 2024
Hello Anel, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

6/10 Okay

chenthan

Stayed 1 night in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Apr 14, 2024
Hello Chenthan, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

brigitte

Liked: Staff & service, amenities, property conditions & facilities
Excellent getaway
Stayed 1 night in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Mar 24, 2024
Hello Brigitte, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 22, 2024
We are glad to see that you had a great stay! We look forward to seeing you again soon!

10/10 Excellent

moises

Stayed 1 night in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Apr 8, 2024
Hello Moises, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

mitzi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every minute
Stayed 1 night in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Mar 20, 2024
Hello Mitzi, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

Medardo

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best stays! The whole building smells wonderful
Stayed 1 night in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Mar 20, 2024
Hello Medardo, Thank you for your feedback. We are so happy that you had a great time! We are happy to hear you like the fragrance in the building. We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

Fanisha

Traveled with family
Liked: Amenities
Excellent
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 15, 2024
Thank you for the great review, we are so glad that you enjoyed your stay! We look forward to your next visit!

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Mar 16, 2024
Hello Marissa, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 Excellent

Chasity

Stayed 1 night in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Apr 3, 2024
Hello Chasity, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

6/10 Okay

evyonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. I also liked that I could stream shows straight from my phone on the tv. I didn’t like that most of the restaurants were closed during the week, which made for limited dining options. I also didn’t like that some of the restaurants were in the casino area so we had to enter smoking areas to get to those.
Stayed 2 nights in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Mar 13, 2024
Hello Evyonne, Thank you for your feedback. We are so happy that you had a great time! We will make sure to pass your feedback about your stay along to the proper area so that it can be looked into. We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

2/10 Terrible

Megan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service. Lobby reeked of artificial air fresheners. Charged $20 for amenities that weren’t used. The list goes on and on… save your time and money and go to a hotel that is halfway decent
Stayed 1 night in Mar 2024
Response from Kellie Scribner Front Desk Shift Manager on Mar 11, 2024
Hello, Thank you for your feedback. We appreciate you choosing to stay with us. We do apologize about being charged 20 for amenities, looking into this was an error and you will be refunded 10. We will make sure to pass your feedback about your stay along to the proper area so that it can be looked into. We appreciate you letting us know, and hope that you will come stay with us again soon. Thank you