The pleasure was all ours! We love our guests. You are so SPECIAL!! Very warmly, Tim & Beverly 😆🌹🌹

Thank you, Gail, for those kind thoughts. It's a joy to host you and to know that A Touch of Key West is in such a convenient location for you to visit your growing family. If there's anything that you need, don't hesitate to let us know. We're here for you!

Gail was a superior guest, warm, respectful, caring and clean. We loved having her stay and recommend her to all future hosts.

Thank you, Hannah! As an MD, you probably deal with a lot of minute detail on a frequent basis. You know details and thanks for acknowledging them in the little things as well as the big things at A Touch of Key West. You were a delight to meet and host. You left the place in super shape and we are grateful! If you ever come back to STL , we'd love to host you (and your husband!)

Thanks, Chris, for you appreciative remarks. Hope to meet you again sometime, somewhere!

Thank you, Mandie & Jerome! It's a plum, pleasing pleasure to know you!

Thanks, David! We appreciate your appreciation and hope all works out well for you in the days and weeks ahead. Warmly, Tim and Beverly A Touch of Key West

Jeff's review is a very fanciful one, not based on facts for the most part. I will address each point. He states that when he asked for an early check-in, I told him “absolutely not 4: firm”. Here is what was actually communicated. He asked, “What would be our options for early check-in or drop off our luggage”, to which I responded, “Thanks for booking with A Touch of Key West. We’re happy to host you. We don’t have early check-in but you can easily drop off your luggage with us. What time are you thinking about doing that?” He answered back, “We dont know yet what time we will arrive, stay tuned!” Four days later, the arrival day afternoon, he finally answered, “2:45pm”. I thought he meant that he was arriving, not dropping off his luggage”, at 2:45pm. Earlier, he had difficulty finding my address in the correspondences and couldn't find the refund policy on our Vrbo website's front page. With this in mind, I asked him, “Didn’t you read to arrival time no earlier than 4pm? We won’t be able to take you before that unless previously arranged. We’ll see you at 4pm.” Now, I apologize that I was not in my office to look up his arrangements that he asked for a drop-off (not the same as "arrival", i.e., check-in). When he read the phrase I wrote, “unless previously arranged”, he could have replied that he, indeed, HAD made arrangements, which would have clarified the entire matter and he could have dropped off his luggage. Instead, he wrote, “OK will be there at four”. I didn’t sense that he was frustrated. There was nothing condescending about the comment, nothing arrogant in my intention. However, this is the problem with texting. Much can be lost in translation, as in the tone of one’s voice. We have a steep driveway that has a drop-off of over a foot. This proved to be a problem when we bought the house. One of the realtors involved, drove off the edge when leaving and totaled her car, not once but twice with two separate vehicles. So short of having each guest signing a Hold Harmless Release of Responsibility agreement before they arrive, it is safer and better all around to have them park across the street in the parking lot, belonging to the American Legion, not a business. I have asked the American Legion members every few months since we began our short-term rental if it’s alright for guests to park there and every one of them has unhesitatingly said that it’s just fine. We have had guests park there for up to a month without problems of any kind. In fact, many neighbors park their cars, trucks, trailers and boats in that parking lot. The only day the parking lot gets packed and they would rather not have any neighborhood vehicles is Tuesday night for Bingo. However, they are not strict on holding to that at all. Also, if a guest parked in our driveway, it blocks my being able to drive in or out for my work and additionally, I work nights at a care facility. As it was, Jeff DID drive up into the driveway, disrespecting our rules, to put his bags in the car before departure. I've always offered my services to carry luggage from and to the parking lot. When they parked across the street in the parking lot, I saw them getting out of the car, but the next time I turned to look, they were nowhere to be seen, so I assumed that they were not the couple we were expecting. We believe that one of them might have might have broken a House Rule of no smoking on the premises. After they left, the air in the studio apartment was very stale like the smell of cigarette smoke. Now this next issue is truly fanciful, that we had an A/C maintenance man in their apartment and that their belongings had been moved. There was no such visitor there during Jeff and Linda’s stay. We called our A/C company to confirm this and after checking their time-in and time-out records that they strictly keep, they had no record of any such activity from the time Jeff and Linda arrived until the time they departed. In addition, we had not been in their space during their time of stay. If anybody moved anything in the apartment, it must have been one of them. The studio apartment is 312 sq.ft, not tiny. However, if luggage is left open and belongings are scattered around or if the lower trundle bed hadn't been pushed back under the upper bed after getting up each day, it could easily seem cramped. We have bar stools at the counter where one can eat and folding tray tables available to eat on as well as for using a laptop when sitting in a chair. When Jeff mentioned that he was here on business part of the time, I offered him an upright chair so he could sit up straight when using his computer on a tray table. He decided that would be a good idea. So, I brought him one. Everything is described correctly in words and photos on our Vrbo website. If you don’t see a dining room table in the photos, you shouldn’t expect one when you arrive. We DO have a toaster oven that we offer to guests. But with the requests for a coffee maker, we removed the toaster oven for lack of space on the kitchenette counter. To cover all situations, such as these, we let each guest know that if there is ANYTHING that they need, simply ask and we’ll see what we can do. It should not be a difficult thing to ask. We were not made aware of any of these issues while the guests were here. In fact, I had a short conversation with Jeff their last morning here to hear how their stay was. Nothing was mentioned of their displeasure at all. In my review of Jeff and Linda, I gave them all 5 stars, thinking that all went well. If I had another opportunity to give them a review, I would change their Communication rating to less than a 5-star.

Thank you Giovani! We're so glad that you had a good time and got your daughter settled into her dorm at the university. We're looking forward to your return that we may see each other again! Vá com Deus

Austin, Nikki and their sweet little dog, Bear were great guests! The young couple were most considerate and I only got to see them once up the street as they walked Bear, but we communicated well before, during and after their visit to ensure that they had whatever they needed. Bear is adorable! Ey Chihuahua!

He is always welcome at A Touch of Key West!

Glad he had a good time. The House Rules must be agreed to prior to allowing guests to stay. When someone violates the House Rules, we have the right to usher them off the property. We didn't do that for him. We only let you know that he was violating quiet hours. It shouldn't be too much to abide by what he agreed to. However, it's not a tragic thing and Doug is always welcome to stay again.

Thanks Karen! As I have traveled over the years, I've taken note of things I could have used but didn't take with me. So that's why we think all our guests should have these things at hand when they travel. We're so glad to have met you. You're very special!

Thank you Edward! We're so glad you both had a great time and we're especially glad that you achieved what you set out to do on the trip. Congratulations!! The two of you make a very special pair! So glad we were able to cross path on our journeys. We wish you all the very best!!

We're very sorry for not responding to your review sooner. You write that you'd stay with us again, but you'll have no need, since you bought a house of your own not far away. But please always remember, you're welcome here no matter what. You're so special and capable. We'd love to get together with you again!

Thank you, Jennifer. We very much enjoyed having you and Nick here. We welcome you sweet ones here with open arms anytime you come to town. All the very best to you!

It was a pleasure hosting Kim. We were able to meet some specific needs such as providing a dog bed for her sweet and quiet service dog. We wish every guest could be as nice as Kim. She was respectful of the property, yet let us know when she needed any additional services. We look forward to hosting her again any time!

Thank you, Paul. We loved having you and are glad you got to do all the things you'd hope to do, especially the concert! Wishing you all the very best! Tim and Beverly A Touch of Key West

Hi Jeffrey and Shirleen! Thank you for staying with us. We're so glad you had a good time here. You both are most kind and friendly, yet respectful and clean. Such a great couple! We'd love to have you back next time you come to St. Louis. It would be a treat!