2/10 Terrible
Jan M.
16 dic. 2024
Le gustó: Limpieza
Horrible Management Company, Lovely Condo
The condo itself is great for a family. Clean, in fairly good condition. Awesome, giant patio with great views of the beach and ocean. Beds are worn out and not comfortable. Also easy access to the beach just out front.
HOWEVER, the rental management for this company is terrible. The elevator of the building has been out for weeks (likely due to the hurricane), which we understand is not their fault, but they only alerted us the day before arrival even though we’d booked two months before.
I’m 80 years old with mobility issues, and walking up and down 4 flights of stairs to enter / exit our unit was physically and mentally trying, as well as dangerous. If we had known, and they should have disclosed long before they did, we would have found another place to stay.
Additionally, the wifi was out, meaning we didn’t have internet or TV. They only came to fix it the last night of our stay.
I was in town to celebrate my birthday with my daughters and family, and the issues with the building and management company put a huge strain and damper on the experience.
Only AFTER we reached out to them to express our concerns and distress, they offered us a measly $180 refund on a $1400 rental if we signed a ‘hold harmless’ agreement. They gave us a late check out, the least of which they could when they had no guests arriving after us. (Also note they have a ridiculously early 10 AM checkout time.)
We will not be staying here again if Beach Time Rentals continues to manage.
Jan M.
Se hospedó 3 noches en diciembre de 2024