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Reviews of Home2 Suites by Hilton Stillwater

3 out of 5
Home2 Suites by Hilton Stillwater
306 East Hall of Fame Avenue, Stillwater, OK

Reviews

8.8

Excellent

Rating 10 - Excellent. 354 out of 558 reviews" "
Rating 8 - Good. 125 out of 558 reviews" "
Rating 6 - Okay. 39 out of 558 reviews" "
Rating 4 - Poor. 22 out of 558 reviews" "
Rating 2 - Terrible. 18 out of 558 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse

Traveled with family and small children, Traveled with group, Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently had the pleasure of staying at Home 2 Suites, and it was truly a delightful experience from start to finish. From the moment we arrived, we were impressed by the impeccable cleanliness and modern aesthetics of the facility. The updated decor added a touch of elegance, creating a welcoming atmosphere for guests of all ages. Safety was a top priority throughout our stay, providing peace of mind for my family. The well-lit grounds and secure parking added an extra layer of reassurance, and the easy check-in process streamlined our arrival. Our room was a haven of comfort, boasting lush furnishings and cozy amenities that made us feel right at home. The highly adjustable mini blinds allowed us to customize our privacy and lighting preferences, while the television provided a plethora of channels for entertainment. Although the pool wasn't heated as advertised, it didn't deter my kids from enjoying every moment. The well-kept grounds provided ample space for relaxation and recreation, ensuring that our family had plenty of options for fun and leisure. Overall, our stay at Home 2 Suites, exceeded our expectations in every way. We felt safe, comfortable, and thoroughly enjoyed our time there. I highly recommend this hotel to anyone seeking a clean, family-friendly retreat with impeccable service and amenities.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, modern look,
Stayed 1 night in Feb 2024

10/10 Excellent

ragen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here, it's such a big room with a full kitchen, and tons of storage.
Stayed 1 night in Feb 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Staff is polite and professional. Room is clean and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024

4/10 Poor

Mohammed

Traveled with family
Disliked: Staff & service
The property was clean and close to many areas we needed to travel to. The front desk was not helpful. They charged us twice for the stay. I would never stay here again due to the lack of professional service.
Stayed 1 night in Dec 2023

2/10 Terrible

ERICKA

Stayed 1 night in Jan 2024

6/10 Okay

Lora

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Michael

The hotel had no room for us even though we had a reservation. No phone call, no communication to this effect. Manager left for the night knowing the situation. So unprofessional by the hotel and the manager.
Stayed 3 nights in Nov 2023

8/10 Good

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Teresa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The sleeper sofas were the worst i have ever encountered. First...no sheets provided. Second it was like laying on a piece of cardboard over springs. Bar pokes you in the middle of your back. Just sitting on the couch before converting to a bed makes your behind sore...way too hard. You have the worst pillows ever. Way too soft. Had to fold over a bunch. The bed itself was good. The cover on the bed is too heavy. Breakfast is one giant choice of preservative food items. I cant eat preservatives. I appreciated the kitchen. Thank you for the opportunity to provide input.
Stayed 2 nights in Nov 2023

6/10 Okay

Mandi

Traveled with family
Liked: Amenities
The cost of my stay was not consistent with the quality of the room. The room was in disrepair…tile coming off the wall in the bathroom, handrail falling apart in the tub, lamp broken and another without lightbulbs. Comforter on one bed was not clean and the person at the desk said they didn’t have access to the linens but gave us a blanket instead. Pretty disappointing for the cost.
Stayed 1 night in Nov 2023

10/10 Excellent

Roy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! The location is convenient, safe, and walkable to SBux and food options. We stay here every time we go to Stillwater, and will continue to do so. I do think the property could use a bit of a refresh - the beds were a bit broken down, and there is just some wear and tear that is beyond easy remediation by staff.
Stayed 4 nights in Nov 2023

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and great location to campus
Overall the stay was great. It was just myself and my young son. He was super excited there was a pool and kitchen. The staff was wonderful. Joseph (I hope I am remembering his name correctly) at the desk was fantastic. He was great with my son and super helpful and friendly. The only negatives were the bathtub was a little dingy and the shower curtain could stand to be replaced. The Dishwasher also was not fully installed, I am assuming for easy replacement if needed but when I pulled the door the whole unit moved. Overall it was good bed, pillows wonderful, location was exactly what we needed. We were able to walk to the Basketball arena for the game we were attending. If we go back to Stillwater I would stay here again.
Stayed 2 nights in Nov 2023

4/10 Poor

Joshua

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was filthy & disgusting with stains on furniture. Overall cleanliness was less than impressive. If you zoom in on the picture you can clearly see blood on the napkin!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Alicia

Traveled with partner
Great for waking to the game. Older property that could use a little TLC. Missing tiles in the bathroom, rust and not as nice as some I have stayed in. But it worked perfectly for a nights stay after a game.
Stayed 1 night in Oct 2023

8/10 Good

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Mayra

Business traveler
Disliked: Amenities
My husband had car trouble and didnt get there in time i called the hotel to cancel and they said no!!!
Stayed 1 night in Sep 2023

8/10 Good

Kate

Liked: Cleanliness, staff & service, room comfort
Bathrooms really need to be redone. Showing significant signs of wear and tear.
Stayed 1 night in Sep 2023

8/10 Good

Johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went to football game and the hotel was within walking distance so didn’t have to find/pay for a parking spot at the game. I wasn’t really in the hotel for all that long, but it’s clean and the staff was nice and helpful.
Stayed 1 night in Sep 2023
Response from Auston E. on Sep 5, 2023
Thank you reviewing your stay! We hope to see you again soon.

6/10 Okay

Teresa

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Upon checkin the fold out sofa was stained horribly, the bed linens were a sheet and very thin throw, no bedding for sleeper sofa, when I asked desk for bedding they stated they did not have any blankets but could give me extra sheets. When you are traveling with kids you need blankets! Beds were horribly uncomfortable as well. The one extra blanket in the room had brown spots that looked fecal on it. Super nice entry to hotel but rooms could use a good cleaning and provide extra bedding.
Stayed 1 night in Sep 2023
Response from Auston E. on Sep 5, 2023
Thank you for letting us know, we will see to it that these are isolated incidents.

6/10 Okay

Kristy

Traveled with family
Liked: Property conditions & facilities
No worth the money.
I asked them to NOT put us in handicapped room but they did any way. The bed was super un comfortable and the sink was clogged and would not drain.
Stayed 1 night in Aug 2023
Response from Auston E. on Sep 5, 2023
Thank you for taking the time to share your experience, we will ensure we improve on the issues listed above.

4/10 Poor

Bert

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed
The blankets on our bed were disgusting. The shower was also in pretty poor shape. I understand that it could have been just this one room, but the blankets should never be dirty. It made our entire stay uncomfortable.
Stayed 1 night in Aug 2023
Response from Auston E. on Aug 24, 2023
Thank you for taking the time to review your stay, we are very sorry to have let you down. I will see to it that this is an isolated incident.

8/10 Good

Truett

Traveled with family
Liked: Staff & service, property conditions & facilities
Refrigerator had old pizza and dip in it from the previous customer. I mentioned to the hotel staff when we got there and we're leaving for dinner. Never was removed.
Stayed 1 night in Aug 2023
Response from Auston E. on Aug 24, 2023
Thank you for taking the time to review your stay! We are very sorry about the pizza that was left in your room. I will see to it that this is an isolated incident.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Auston E. on Aug 9, 2023
Thank you for taking the time to review your stay!

10/10 Excellent

Kerri

Stayed 1 night in Aug 2023
Response from Auston E. on Sep 5, 2023
Thank you for your review! We hope to see you again soon.

2/10 Terrible

Sean

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom light didn’t work, and they could not fix it. Also, only 2 towels provided. AND… only one elevator worked. Horrible.
Stayed 3 nights in Jul 2023
Response from Auston E. on Jul 19, 2023
I am very sorry to hear about your experience. I will see to it that these are isolated incidents.

2/10 Terrible

Mary

Traveled with family
Disliked: Staff & service, property conditions & facilities
After sleeping in the bed the first night I discovered large toenail clippings in the bed. Front desk did not even offer apology but said I had declined housekeeping so there was nothing he could do. I asked for clean sheets and changed them myself.
Stayed 2 nights in Jul 2023
Response from Auston E. on Jul 17, 2023
I am terribly sorry to hear about this, this does not sound pleasant at all. I will be looking into this immediately.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room, ac was not on the room temperature was 84 when I got to the room. The smoke detector battery was bad and started beeping at 3 am, had to have the night shift desk worker come and put a new battery in at 4 am. Did not get any rest
Stayed 1 night in Jul 2023
Response from Auston E. on Jul 14, 2023
I am very sorry to hear about your experience. I will figure out what went wrong with this room, I hope you can forgive us.

6/10 Okay

Heather

Traveled with family
Liked: Staff & service, property conditions & facilities
A little disappointed with the stains on the sheets, the stains in the shower curtain, and The quality of the bed’s and linens. With Hilton being the brand, I expected more. I don’t know if it’s because I had kids with me or what, but I expected better quality. Over all the hotel was clean, quiet, and nice. The rooms were very spacious. Had no issues with the kitchenette other than I wish it was stocked with a Keurig and Not a cheap pod type coffee maker. I’m glad Starbucks was in the parking lot.
Stayed 4 nights in Jul 2023
Response from Auston E. on Jul 7, 2023
Thank you for taking the time to review your stay! I apologize for the issues you encountered. We will work to ensure these are isolated incidents.

4/10 Poor

stefanie

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Never again!
Check in was smooth, no issues. When we got to the room, booked for 3 people, there was only one bath towel, no bedding or pillows for the pull out bed. I went to the front desk and asked for the missing linens. I was provided with one sheet, one pillow and one towel. I asked for a blanket and another towel and was told they didn’t have any. I asked if they could look in another room and was told no and that I would need to figure it out on my own.
Stayed 1 night in Jun 2023
Response from Auston E. on Jun 15, 2023
I am very sorry to hear about your experience, we are working hard to ensure we have all of the proper supplies needed to provide a Guests with a memorable stay.

6/10 Okay

yvonne

Traveled with family
Liked: Cleanliness, staff & service
There were items missing from the room, toiletries.
Stayed 2 nights in May 2023
Response from Auston E. on May 31, 2023
We apologize for this inconvenience.

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in May 2023
Response from Auston E. on May 31, 2023
Thank you for your review!

4/10 Poor

LEONEL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Showers had mildew, they carpet seem super dirty, the whole building poor kept. Some lights were not working. Paying almost $350 for one truly not worth it.
Stayed 1 night in May 2023
Response from Auston E. on May 31, 2023
We are very sorry for your experience, we will work on these items right away.

10/10 Excellent

Bridgett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend this property every time.
Stayed 1 night in May 2023
Response from Auston E. on May 31, 2023
Thank you for the positive comment! We hope to see you again soon.

10/10 Excellent

Denise

Disliked: Cleanliness
Stayed 2 nights in May 2023
Response from Auston E. on May 31, 2023
Thank you for your review!

10/10 Excellent

ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Auston E. on May 31, 2023
We appreciate your review!

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Auston E. on May 31, 2023
Thank you for your review!

8/10 Good

Brent

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023
Response from Auston E. on May 17, 2023
Thank you for your review!

4/10 Poor

Roy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Waited 25 minutes for someone to answer the front desk to check in. Went to get an extra towel, no one at the front desk again.
Stayed 1 night in Apr 2023
Response from Auston E. on Apr 16, 2023
Thank you for bringing this to our attention. I will be looking into this matter immediately.

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great suite, great service, great breakfast and great location.
Stayed 3 nights in Apr 2023
Response from Auston E. on Apr 14, 2023
Thank you for taking the time to review your stay! We appreciate your positive feedback and we hope to see you in the near future.

6/10 Okay

James

Stayed 1 night in Mar 2023
Response from Auston E. on Mar 31, 2023
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Andrew

Stayed 1 night in Mar 2023
Response from Auston E. on Apr 16, 2023
Thank you for your review! We hope to see you again soon.

8/10 Good

Clint Hatton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms, great location to OSU
All in all we had a pleasant start. The staff was limited, but very friendly and responsive. The room had plenty of space but there were some disappointments that likely are due to a shortage of cleaning and maintenance staff: - I had to go get bath towels from the front desk as there were none in our room. The staff at the front desk was apologetic and got them for me quickly. - The couch had significant stains on the cushions. - There was no bedding for the couch bed. - The dishwasher was out of order.
Stayed 1 night in Mar 2023
Response from Auston E. on Mar 21, 2023
Thank you for taking the time to review your stay! We apologize for the issues you encountered, I will work on these immediately.

10/10 Excellent

Mayra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean nice employees!
Stayed 2 nights in Mar 2023
Response from Auston E. on Mar 21, 2023
Thank you for your review! We hope to see you again soon.

4/10 Poor

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The front desk clerk was very nice and made checkin easy. When we got to the room the condition of the room was deplorable. The bedding on both beds was disgusting with a variety of stains. The top edge of the quilt was brown with use and had obviously not been changed in a while. The floor had not been swept. The pullout couch was filthy with stains and long, black hairs all over it. Under the pullout couch had piles of crumbs, dust, fingernail clippings and even a dried up contact. The front desk clerk was kind and brought us the only clean blankets she could acquire, but there was no extra clean bedding. A spare pillow for the pullout couch had what appeared to be dried blood and drool staining. We tried the pool which was open, but the heating element was broken. Our kids were thrilled to swim, but we soon had to leave because they were shivering with blue lips.
Stayed 1 night in Mar 2023
Response from Auston E. on Mar 21, 2023
Thank you for making me aware of these issues. I will see to it that these are isolated incidents.

2/10 Terrible

Michael

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had 3 unrelated people traveling together and specifically reserved a room with 2 beds and 1 fold out. At check in, we were told the hotel was overbooked, and they were downgrading us to a room with 1 bed and 1 fold out. We were repeatedly told there was nothing that could be done. The manager even suggested that 2 of us share a bed. It wasn’t until we escalated the situation that the hotel finally budged. They ended up giving us a second room, but it was like pulling teeth to accomplish that.
Stayed 2 nights in Mar 2023
Response from Auston E. on Mar 16, 2023
Thank you for your review. I remember working with you to find a solution since the booking did not come through with the proper room type, I apologize that this happened.