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Reviews of Motel 6 Texarkana, TX

2 out of 5
Motel 6 Texarkana, TX
5105 North State Line Avenue, Texarkana, TX

Reviews

6.8
Rating 10 - Excellent. 28 out of 109 reviews" "
Rating 8 - Good. 30 out of 109 reviews" "
Rating 6 - Okay. 20 out of 109 reviews" "
Rating 4 - Poor. 17 out of 109 reviews" "
Rating 2 - Terrible. 14 out of 109 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

JaNa

Traveled with pets
Liked: Staff & service
Older motel, staff nice, room just ok. No place for dogs to go to bathroom
Stayed 1 night in May 2024

2/10 Terrible

Krystle

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Michael

Stayed 1 night in Apr 2024

6/10 Okay

Roger C

Business traveler
Disliked: Amenities, property conditions & facilities
it was ok for the price
Stayed 2 nights in Mar 2024

2/10 Terrible

Samantha

Disliked: Cleanliness, property conditions & facilities
There was drug paraphernalia all over the property. Highly unsafe for families. Stay away.
Stayed 1 night in Apr 2024

6/10 Okay

Amir

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Good spot to get some rest, nothing fancy but the bed was clean and the bathroom was clean. Looked updated but they didn't go full send when upgrading. No shampoo just bar soap no blow drier and the bed blanket was a sheet, you will freeze cause nothing to cover up with.
Stayed 1 night in Mar 2024

8/10 Good

Linda

Liked: Amenities, property conditions & facilities
Needed better lighting over the sink and a box of Kleenex. A group of workers were hanging out on the walkway and were noisy and not sure but I think they were drinking
Stayed 1 night in Mar 2024

6/10 Okay

Layla

Disliked: Cleanliness, staff & service, property conditions & facilities
This place has roaches , the room was filthy. Didn’t feel safe . Will not be coming here again. 😔
Stayed 1 night in Mar 2024

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Basic Stay, Could Use Update
Reserved non-smoking, first floor (accessibility cannot do stair), double beds. Arrived to be told no double beds - and I said I didn't care whether it was one or two, but the non-smoking and 1st floor were needed. They checked again and did have double bed available on 1st floor. Got to room and it smelled of smoke. Went back and they gave me the option to check another 1st floor room - which gave me pause on the first position that no 1st floor rooms were available. Second room also smelled of smoke but not quite as bad. Stayed in 1st room since 2nd room also had people grilling and playing music in the parking spaces in front of the room. The positive is that the rooms were spacious and prices were reasonable and they are pet friendly. However, the rooms were very worn and in need of repairs, towels were dingy and mismatched, bedding had holes, etc. It was OK, but may not be one I'd stay at again.
Stayed 3 nights in Feb 2024
Response from Nancy Y. on Feb 13, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and housekeeping staff was very friendly and inviting. Rooms are clean every time we stay.
Stayed 1 night in Jan 2024

4/10 Poor

Bobby D

They where working a some electrical stuff starting at 7:am Sat & Sun morning, could have been Fri also but I was out of the room early morning . I asked them why they where working on rooms over the weekend with banging talking right outside the rooms with no consideration for slerping guests.
Stayed 3 nights in Feb 2024

4/10 Poor

Alex

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Big gap at bottom of door to adjoining room. Traffic noise and poor sound insulation all around. Big hole in the lobby floor. Strange smells in lobby and room. Clean enough. No coffee maker. No one at front desk. Had to yell a couple of times before someone came. Would rather pay the extra $40 for a decent hotel next time. Went by previous reviews which were inaccurate.
Stayed 1 night in Jan 2024

4/10 Poor

Marc

The motel was easy to find and right off the highway. The room smelled kind of like stale cigarettes and there was a cigarette burn hole on the sheets. For the price I guess I can’t really complain, although I’d probably pay a bit more and stay somewhere nicer next time.
Cig burn hole
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 4, 2024
Hi Marc,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

6/10 Okay

COLTON

Stayed 1 night in Dec 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Tina

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Crf
Older motel, currently remodeled, clean.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Jan 2, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Danny

Stayed 3 nights in Oct 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice staying there
Stayed 1 night in Dec 2023

6/10 Okay

janice

Traveled with partner, Traveled with pets
Disliked: Property conditions & facilities
I had made reservation on-line. No one was at the desk and door locked qhen I arrived. The phone number on door, no one answered. 15 minutes later someone showed up. Bathroom smelt very bad of smoke. Also very noisy with motorcycle coming
Stayed 1 night in Dec 2023

8/10 Good

Marcus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Price Good Stay
Good stay for the price. Better than any other motel at that price point. Stayed here on business for 4 months. Will definitely stay again.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Dec 26, 2023
Hi MarcusWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

6/10 Okay

Dave

Disliked: Staff & service
Cooling/heater did not work. Fan didn't work. Receptionist billed me twice than refunded one of them. Said internet was the problem.
Stayed 1 night in Dec 2023

4/10 Poor

David

Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

10/10 Excellent

Joey

Stayed 1 night in Nov 2023

8/10 Good

Justin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, affordable and good service. Staff is friendly and helpful.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 20, 2023
Hi JustinWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

8/10 Good

Cecilia

Stayed 1 night in Nov 2023

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Audrey

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
I like place of 6 Motel close shopping and red mostly and sometime not comfortable sleep and smell not clean or fresh
Stayed 2 nights in Oct 2023

10/10 Excellent

Carol

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like the way it's right off the main highway, yet isolated in its own area--off the streets. Nothing much available for dining out.
Stayed 1 night in Oct 2023

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay here only if on a really tight budget.
Ick! The location seems sketchy. I was a little worried about my car even though we were able to park under a street light. The towels were thread bare, and although they appeared “clean”, they were stained. The room did have a microwave and a mini fridge. There was absolutely nothing in the lobby—not even a bathroom. I can’t complain too much because it was cheap, but even as frugal as we are, it may be worth $30-$40 bucks for a little peace of mind.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Jennifer,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Chris

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Noise until 3am and complaints to the front desk didn’t change a thing! Cigarette burns in the sheets. The room smelled like cigarette smoke. We left at 5am because of the noise.
Stayed 1 night in Oct 2023

10/10 Excellent

Roger C

Liked: Amenities
It was good
Stayed 2 nights in Oct 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the room was significant, definitely would return
Stayed 1 night in Oct 2023

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine and--- reasonable
Stayed 1 night in Sep 2023

2/10 Terrible

Andrea

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting!!! We were awoken by COCKROACHES crawling on us!!! Cigarette burns in sheets. Management didn’t care and would not refund the room… Do NOT stay here!!

8/10 Good

Justin

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

ROBERTO

Stayed 1 night in Aug 2023

2/10 Terrible

Dwann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed wasn’t made the door was wide open there was no towels or linen.
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 18, 2023
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we are did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

6/10 Okay

Kim

Liked: Cleanliness, staff & service, room comfort
Not so happy
Booked on hotels.com under my account (which is in my husbands name) and paid online. When I got there he said he couldn’t let me use booking since husband wasn’t there and it was in his name. Wanted some kind of proof that he was my husband. Even though I paid with my credit card - which I showed him along with my id and my email confirmation- he still wouldn’t rent me room. Had to change Hotels.com account into my name. And chat with representative. Hotels.com said it had pool and hot tub. It does NOT. Pool and hot tub are cemented in. Hotels.com also stated it had breakfast- which it does NOT. Lobby was full of wood and cement bags. 2 reasons I wanted to stay there was pool and breakfast. No coffee even. No coffee pots, blow dryer or irons in room. Walls were very thin- I heard neighbors tv all night and in morning. Holes in towels. No light in room. One over head light was very dim as well as bathroom and lights in headboard were also very dim. No shampoo or conditioner samples. Just a bar of soap. Guess they are spending all the money on repairs and remodel. Not worth the money it cost to stay here. Find another $70 motel that at least has breakfast or coffee!
Stayed 1 night in Aug 2023

2/10 Terrible

Bryan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay at the Holiday Inn down the street instead
This was in the top 3 worst stays I've ever booked. Low security, the lobby was full of pallets of concrete bags and dirty from construction, the corridor outside the room smelled like urine, there was some disgusting crusty goo dried on the curtains, stains on the bed sheets, a spider living on the curtains, footprints on the floor from an obvious water-only mop and when I turned the A/C on, it had a strong sour smell reminiscent of a full diaper. This is only the second time in my life that I actually booked another stay down the street immediately after looking over my room. Absolutely disgusting.
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 6, 2023
Dear Guest,We deeply apologize for your subpar experience at our property. We take your feedback very seriously and will address these issues immediately. Your comfort and safety are of utmost importance to us, and we will work diligently to rectify the mentioned problems. We hope you will give us another chance to provide you with a much-improved experience on your next visit. Thank you for bringing these concerns to our attention.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean room
Stayed 1 night in Jul 2023
Response from Sophia CSR on Aug 2, 2023
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Glad to see that you liked our clean room. Our Team is looking forward to serving you again on your future travels.

2/10 Terrible

Belinda, Navasota

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets had burn holes in them. The air-conditioner sounded like a bag of rattling metal. People partying until 4 am. Used soap bar in the shower. Only amenity was towels. No entrance. You talk to a person through a window outside.
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 31, 2023
Dear Guest,We apologize for the inconvenience caused during your stay. We are addressing the issues with the sheets, air-conditioner, noise, cleanliness, and amenities to ensure a better experience for our guests. Your feedback is valuable to us, and we hope you will give us another chance to exceed your expectations in the future. Thank you for bringing these concerns to our attention.

10/10 Excellent

Sarah, Memphis

Stayed 1 night in Jul 2023
Response from Sophia CSR on Aug 9, 2023
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Good

Devin

Stayed 2 nights in Jul 2023
Response from Sophia CSR on Jul 19, 2023
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guests ' feedback, both positive and negative, to improve our services.

6/10 Okay

Terry

Stayed 1 night in Jul 2023
Response from Sophia CSR on Aug 4, 2023
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guests' feedback, both positive and negative, to improve our services.

8/10 Good

Christine

Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 16, 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 16, 2023
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 Terrible

Faith

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The area isn’t the best. There was leftover food under the AC unit. Towels smelled like smoke and were hard as a rock. There were bugs all over the room (flies, roaches and bettles). No amenities, dirty shower. Dim light, ring around the toilet, the bed was uncomfortable. There was no way to check adjoined room was locked.
Stayed 1 night in Jul 2023

8/10 Good

Rebecka

Liked: Room comfort
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 7, 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.