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Reviews of Ibis Tijuana Zona Rio

3 out of 5
Ibis Tijuana Zona Rio
Blvd Gral Rodolfo Sanchez Tab, 9170 Zona Urbana Rio, Tijuana, BC

Reviews

7.8

Good

Rating 10 - Excellent. 542 out of 1109 reviews" "
Rating 8 - Good. 247 out of 1109 reviews" "
Rating 6 - Okay. 117 out of 1109 reviews" "
Rating 4 - Poor. 73 out of 1109 reviews" "
Rating 2 - Terrible. 130 out of 1109 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Guillermo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is super clean and comfortable
Stayed 1 night in May 2024
Response from Elias Castellanos / Ibis Tijuana on May 21, 2024
Hola Guillermo, gracias por sus comentarios. Esperamos nos visite pronto en esta su casa Ibis Tijuana.Cordialmente

8/10 Good

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service
Stayed 1 night in May 2024
Response from Equipo de Ibis Tijuana on May 21, 2024
Saludos Ricardo, gracias por sus comentarios. Atentamente

10/10 Excellent

azucena montion

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, clean.
Stayed 1 night in May 2024
Response from Elias Castellanos / Ibis Tijuana on May 19, 2024
Muchas gracias Azucena por sus comentarios, esperamos nos visite pronto.Coridalmente

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in May 2024
Response from Elias Castellanos / Ibis Tijuana on May 19, 2024
Muchas gracias Melissa por sus comentarios. Le esperamos pronto.Cordialmente

6/10 Okay

EDGAR

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Goods In front of tacos el franc, next to mercado hidalgo. Good parking. Not so good A bit expensive for what you get, rooms are small and seem run down. Very small TV. Overall Good location, would not stay again for similar price you could get a better spot.
Stayed 1 night in May 2024
Response from Elias Castellanos / Ibis Tijuana on May 16, 2024
Dear Edgar, we would like to extend an apology for the inconvenience mentioned on your review; rest assure we will take corrective measure in order to improve our service according of your observations. We hope in the near future give us a second opportunity so we can settle up your experience with us.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Elias Castellanos / Ibis Tijuana on May 9, 2024
Estimado Juan, muchas gracias por sus comentarios.Le esperamos pronto.Cordialmente

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Elias Castellanos / Ibis Tijuana on May 6, 2024
Gracias Luis por sus comentarios, le esperamos pronto.Cordialmente,

8/10 Good

Jose

Liked: Cleanliness
I like that is super close to everything in downtown and airport as well and is also super close to the border but just pay attention with the showers, the floor gets all wet and and Cristal doors are dangerous because they hit each other every time you close the door and also I don’t like those toilets but everything else is super cute :)
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on May 6, 2024
Thank you for your comments, we do appreciate it. We hope to see you in the near future on your next visit to our city.Gracias

10/10 Excellent

Jorge, Bell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great location, with many nearby restaurants, theatre, and museum Additionally, the entrance to the US border is less than a block away.
Stayed 2 nights in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on May 6, 2024
Thank you for your comments. We hope to see you in the near future on your next visit to Tijuana.Muchas Gracias

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Great tacos el Franc and movie theater nearby.
Stayed 2 nights in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 28, 2024
Hola Hilda, gracias por sus comentarios. Esperamos nos visite pronto.Cordialmente

10/10 Excellent

maria

Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on May 19, 2024
Saludos cordiales Maria, gracias por su reseña. Le esperamos pronto en Ibis Tijuana.

10/10 Excellent

Efrain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. There’s new construction going on, and is blocking the view.
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 27, 2024
Dear Efrain, Thank you for your comments, we do appreciate it. We hope to see you in the near future.Cordialmente,

10/10 Excellent

Enrique

Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on May 16, 2024
Saludos cordiales Enrique, muchas gracias por su reseña, estamos a la orden en Ibis Tijuana.Cordialmente,

10/10 Excellent

Lizbeth, Auburn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, Hotel was easy access, place was clean
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 25, 2024
Hola Lizbeth, muchas gracias por sus comentarios, esperamos verle pronto en esta su Casa Ibis Tijuana.Cordialmente

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small but it’s good enough. Prices are reasonable & there’s a bar on site. Staff is nice and welcoming
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 24, 2024
Gracias Evelyn, for your comments, we do appreciate itWe hope to see you in the near future.Saludos!!!

6/10 Okay

Elia

Liked: Cleanliness
Decepcionada con la recepcionista mujer que me atendió.. le tuve que preguntar de como llegar a mi avitacion , donde podía estacionar mi carro, a que horas era el desayuno. Lo peor que yo inclui el desayuno en mi recepción y me contesta no aquí no aparece como pagado.. le tuve que enseñar mi factura, luego preguntarle a que hora empieza el desayuno donde? No la verdad muy grosera y poco amable. De ahí todo fue perfecto el desayuno y los jóvenes que me atendieron en el desayunar..
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 22, 2024
Estimada Elia, Agradecemos el tiempo que tomo en compartirnos sus comentarios. Le externamos nuestras sinceras disculpas por su reporte sobre el servicio recibido, acciones serán tomadas para atender esta situación. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra ciudad y así poder resarcir este incidente.Estamos a sus órdenes.

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Amenities
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 22, 2024
Gracias por sus comentarios, estamos a sus ordenes en Ibis Tijuana.Cordialmente

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 22, 2024
Saludos Jose, gracias por sus comentarios. Estamos a la orden en Ibis TijuanaCordialmente

10/10 Excellent

Alejandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 22, 2024
Saludos Alejandra, muchas gracias por sus comentarios. Esperamos verle pronto.Cordialmente

10/10 Excellent

Ernesto

Liked: Staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 20, 2024
Dear Ernesto, Gracias por sus comentarios, hank you for your comments, we do appreciate it.Hope see you soonSaludos!!!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 22, 2024
Saludos William, gracias por sus comentarios. Esperamos nos visite pronto en esta su Casa Ibis Tijuana.Cordialmente

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service
it was ok could be cleaner. Thank you.
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 20, 2024
Muchas gracias Cynthia for your comments; we hope having you back soon, it will be a pleasure.kind regards,

8/10 Good

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were to hard. I loved there breakfast.
Stayed 2 nights in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 20, 2024
Thank you for your comments; we hope to see very soon, it will be glad having you back.Muchas Gracias

10/10 Excellent

Leydi valdez

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service.
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 20, 2024
Thank you for your comments, we do appreciate it. We hope to see you in the near future on your next visit to Tijuana.Muchas Gracias

10/10 Excellent

Carlos, Los Angeles

Liked: Cleanliness, staff & service
No safe
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 17, 2024
Estimado Carlos, Muchas Gracias por sus comentarios; estamos a sus ordenes.Cordilamente

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful stay for me and my family.
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 16, 2024
Dear Edward, thank you for your comments, hope to see you soon in the near future.Gracias

8/10 Good

Maria

Stayed 3 nights in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on May 6, 2024
Muchas gracias por sus comentarios. Le esperamos en Ibis Tijuana

10/10 Excellent

Mariana

Liked: Cleanliness
Muy bien services 👌
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 16, 2024
Estimada Mariana, Muchas gracias por sus comentarios, nos alegra que su experiencia fuera positiva. Esperamos servirle nuevamente en su próxima visita a nuestra ciudad de Tijuana.Cordialmente,

8/10 Good

Ingrid

Stayed 2 nights in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on May 6, 2024
Saludos Ingrid, muchas gracias por sus comentarios.

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
The A/C was not working on the room and they has the heater on the all time in my room. That was a nightmare
Stayed 1 night in Feb 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 11, 2024
Estimado Luis, Agradecemos el tiempo que tomo en compartirnos sus comentarios. Le externamos nuestras sinceras disculpas por su reporte sobre nuestro servicio, hemos compartido su reseña al equipo de mantenimiento para tomar medidas correctivas. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra ciudad y así poder resarcir su experiencia en nuestro Hotel.Estamos a sus órdenes.

2/10 Terrible

Miguel

Traveled with family and small children, Business traveler, Traveled with family
Air conditioner to noise. USB ports don’t work tv channels don’t work
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 11, 2024
Estimado Daniel, gracias por sus comentarios. Permítanos extenderle nuestras sinceras disculpas por su reporte sobre nuestro servicio, hemos puesto su reseña en minuta de nuestra reunión de operaciones, medidas correctivas serán tomadas. Le reafirmo nuestras disculpas, quedando enteramente a sus órdenesCordialmente,

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly and lte check in allowed
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 11, 2024
Estimado Juan, gracias por sus comentarios. Esperamos verle pronto en esta su casa Ibis Tijuana.Cordialmente

2/10 Terrible

Cynthia

Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Dirty place and it’s run down. Staff is not friendly at all.
Stayed 2 nights in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 6, 2024
We would like to extend an apology for the inconvenience mentioned on your review; rest assure we will take corrective measure in order to improve our service according of your observations. We hope in the near future give us a second opportunity so we can settle up your experience with us. Do not hesitate to contact us for assistance.

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff members are super nice helpful. I like to stay in this Hotel great services
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 6, 2024
Dear Veronica, Thank you for your comments, we do appreciate. We hope to see you in the near future on your next visit to Tijuana. Muchas Gracias,

10/10 Excellent

Esperanza, Santa Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third time we stayed at this hotel and we really enjoyed every time we stayed there. Very clean, quiet and safe
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 4, 2024
Hola Esperana, muchas gracias por sus comentarios, estamos a sus ordenes en IBIS Tijuana. Le esperamos pronto

10/10 Excellent

Monica, Whittier

Liked: Staff & service, property conditions & facilities
Very good location.
Stayed 2 nights in Mar 2024
Response from Ibis Tijuana Team on Apr 1, 2024
Thank you for your comments, we hope to see you in the near future.

10/10 Excellent

Neila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend stay spot. Clean rooms and friendly staff.
Stayed 2 nights in Mar 2024
Response from Ibis Tijuana Team on Apr 1, 2024
Thank you for your comments, we do appreciate it.We hope to see you in the near future.

8/10 Good

Cesar

Traveled with family
Liked: Cleanliness, staff & service
This hotel is in a great area to stay. Very clean and safe with friendly staff. Close to good restaurants and close to border. Easy in and out access. Highly recommend for a quick weekend trip.
Stayed 2 nights in Mar 2024
Response from Ibis Tijuana Team on Mar 31, 2024
Thank you for your comments, hope see you soon in near future.

2/10 Terrible

Vanessa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For the most part, it was an easy process to park, checkin and find the room. The room was very clean. Staff were very polite and friendly. A few things that I didn’t like was that while I was showering, the water was not going down the drain as quickly as it should which caused the water to leak out onto the restroom floor. Also, someone else on the same floor had a baby that cried from 9p-9a. It was too late to complain and relocate rooms so I just dealt with the noise. Also, the room I got had a window horrible view of a tall building with construction going on. On a good note, it was affordable, near many restaurants and I felt safe.
Stayed 1 night in Mar 2024
Response from Ibis Tijuana Team on Mar 31, 2024
Thank you for your comments, we do appreciate it.We hope to see you in the near future Gracias

10/10 Excellent

Rachel

Liked: Staff & service, amenities
The staff were attentive & friendly
Stayed 1 night in Mar 2024
Response from Ibis Team on Mar 29, 2024
Thank you for your comments, we hope to see you soon at IBIS Tijuana.

8/10 Good

George

Traveled with group
Liked: Amenities
clean
Stayed 1 night in Mar 2024
Response from Equipo de Ibis Tijuana on Mar 27, 2024
Gracias George. agradecemos mucho tus comentarios es un honor ser tu opcion de hospedaje. Muchas gracias.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Equipo de Ibis Tijuana on Mar 25, 2024
Estimada Emma, gracias por tu valoracion y preferencia, quedamos a tus ordenes para tus proximas visitas, sera un placer. Muchas gracias

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the border line
Stayed 2 nights in Mar 2024
Response from Equipo de Ibis Tijuana on Mar 25, 2024
Gracias Denise por tu preferencia, estamos muy agradecidos. Vuelve pronto.

10/10 Excellent

jaime

Stayed 1 night in Mar 2024
Response from Equipo de Ibis Tijuana on Mar 25, 2024
Estimado Jaime agradecemos tu valoracion, te esperamos pronto de regreso. Muchas gracias

8/10 Good

Rodolfo

Stayed 1 night in Mar 2024
Response from Elias Castellanos / Ibis Tijuana on Apr 11, 2024
Gracias Rodolfo por su reseña, esperamos verle pronto, será un placer recibirle.Cordialmente

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo mamalon, es todo lo que tengo que decir
Stayed 1 night in Mar 2024
Response from Equipo de Ibis Tijuana on Mar 25, 2024
Estimada Kimberly, es un honor saber que disfrutaste tu estancia con nosotros, estamos a tus ordenes, sara un placer atenderte. Muchas gracias.

8/10 Good

Karina

Liked: Amenities
👍
Stayed 2 nights in Mar 2024
Response from Equipo de Ibis Tijuana on Mar 25, 2024
Gracias Karina por tu valoracion, es un placer ser tu opcion de hospedaje, te esperamos pronto. Muchas gracias

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe and clean
Stayed 1 night in Mar 2024
Response from Equipo de Ibis Tijuana on Mar 25, 2024
Estimado Andres, muchas gracias por elegirnos para nosotros es un honor. Mil gracias

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 1 night in Mar 2024
Response from Equipo de Ibis Tijuana on Mar 19, 2024
Gracias Cesar, estamos compremetidos para atenderte. Muchas gracias y esperamos pronto contar con tu preferencia. Muchas gracias

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
The property was modern, clean, friendly staff, and easy to get to. Liked my stay and will likely visit again.
Stayed 1 night in Mar 2024
Response from Equipo de Ibis Tijuana on Mar 19, 2024
Gracias Mario es un placer recibirte en este tu hotel, quedamos a tus ordenes y sera un honor atenderte. Muchas gracias