Reception

Reviews of Hotel The Grand Court Tsunishi

3 out of 5
Hotel The Grand Court Tsunishi
345-4, Komei-cho, Tsu, Mie-ken

Reviews

8.2

Very Good

Rating 10 - Excellent. 235 out of 615 reviews" "
Rating 8 - Good. 242 out of 615 reviews" "
Rating 6 - Okay. 103 out of 615 reviews" "
Rating 4 - Poor. 26 out of 615 reviews" "
Rating 2 - Terrible. 9 out of 615 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Cailean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel wasn’t fancy, but it was competent. It is a slightly upscale business hotel. The rooms were cramped but clean, and the breakfast offerings were smaller than usual, but the menu was thoughtful and offered something for everybody. The hotel seeks to differentiate itself with a family-friendly image. They offer a free toy to each child after breakfast, plus a free-use toy cabinet in the lobby to entertain them during down times. The toys are well-taken care of. There is no feeling that they are hand-me-downs in need of a battery. The hotel is also a five-minute walk from the station and an excellent array of dining choices for any palette, which are also child-friendly. There is also a nice park and playground a few minutes walk away. The only downside is the distance from the beach, which is more a problem of geography than the hotel.
Stayed 2 nights in Aug 2023
Response from Yang on Aug 4, 2023
Dear valued guest:Thank you for choosing our hotel as your accommodation during your trip and taking your time to share your feedback with us.We are glad to know that you are content to our convenient location, staff service, clean environment of hotel, breakfast. Your feedback would definitely encourage our team to perform a better service. Thank you once again for your support and we hope to welcome you back to the hotel in the not so distant future.Sincerely,

4/10 Poor

Cyntia, raleigh

Stayed 3 nights in Jul 2023
Response from 楊 on Aug 16, 2023
この度は、当館をご利用いただき誠にありがとうございます。 お忙しい中口コミにご協力いただきありがとうございます。また、お客様にご満足いただけるサービスが、できたかどうか詳しくご記入いただけると幸いでございます。 またのご利用お待ちしております。

8/10 Good

Katherine

Traveled with group
Liked: Cleanliness, staff & service, room comfort
They really are friendly!
The smoking room smelled like a smoking room but ventilation was good. The front desk staff were exactly as described. So friendly! Parking was great.
Stayed 1 night in Jun 2023
Response from ookawa on Jun 13, 2023
Thank you for staying our hotel.We are trying to ventilate the smoking room, but we are very sorry that the smell of cigarettes has caused you discomfort.Thank you for the compliments of the front desk staff.If you come to Mie Prefecture, we look forward to your stay at our hotel.

8/10 Good

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from 楊 on May 10, 2023
この度は当ホテルをご利用いただき 誠にありがとうございます。今回のご宿泊に高評価をいただき 大変光栄でございます。これからもお客様にご満足いただけるようスタッフ一同 サービスの向上に努めて参ります。お客様のまたのお越しを 心よりお待ちしております。 この度はお忙しい中 ご投稿いただき誠にありがとうございました。

8/10 Good

CHARLES ROCCO

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
接客良し、朝食良し、バスルームの掃除と部屋の天井の埃は 改善点。
Stayed 2 nights in Oct 2022
Response from 担当 今西 on Oct 17, 2022
この度は、ご宿泊いただき誠にありがとうございます。接客、朝食についてお褒めのお言葉をいただき大変光栄でございます。そんな中、お部屋の清掃に関しましてご不快な思いをおかけして誠に申し訳ありませんバスルームの掃除 埃につきましては早急に対応させていただきます。今後もお客様に快適にお過ごしいただけるようスタッフ一同精進して参ります。この度は、貴重なご意見誠にありがとうございました。

10/10 Excellent

Kazuya

Stayed 1 night in Mar 2022
Response from 担当:楊 on Apr 4, 2022
この度は当ホテルをご利用いただき 誠にありがとうございます。 今回のご宿泊に満点の評価をいただき 大変光栄でございます。 これからもお客様にご満足いただけるよう スタッフ一同 サービスの向上に努めて参ります。 お客様のまたのお越しを 心よりお待ちしております。 この度はお忙しい中 ご投稿いただき 誠にありがとうございました。

10/10 Excellent

Ryouko

Stayed 1 night in Mar 2022
Response from 楊 on Mar 25, 2022
この度は当ホテルをご利用いただき 誠にありがとうございます。 今回のご宿泊に満点の評価をいただき 大変光栄でございます。 これからもお客様にご満足いただけるよう スタッフ一同 サービスの向上に努めて参ります。 お客様のまたのお越しを 心よりお待ちしております。 この度はお忙しい中 ご投稿いただき 誠にありがとうございました。

10/10 Excellent

Julian Tai Toko

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, polite and helpful staff, an outstanding breakfast
Stayed 1 night in Jan 2022
Response from Front Desk Yang on Jan 8, 2022
Dear valued guest, Thank you for sharing your comment with us following your recent stay at our Hotel. We are pleased to learn that you were satisfied with the overall service. We are pleased that we were able to provide you with our breakfast, helpful staff and appreciate your wonderful comments about our hotel. We hope to welcome you back to our Hotel soon in the near future. Yours sincerely,

10/10 Excellent

Julian Tai Toko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand court was clean and tidy, great amenities and a superb breakfast with a 12.00 check out. Pleasant polite and helpful staff. Im staying again tonight.😁
Stayed 1 night in Jan 2022
Response from Yang on Jan 5, 2022
Dear valued guest, Thank you very much for staying with us and taking time to share the comments here, We are pleased to learn that you were satisfied with our breakfast, check out time, our overall service We hope to welcome you back to our hotel soon in the near future. Yours sincerely,

10/10 Excellent

Ryouko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from 楊 on Dec 31, 2021
この度は当ホテルをご利用いただき 誠にありがとうございます。 今回のご宿泊に満点の評価をいただき 大変光栄でございます。 これからもお客様にご満足いただけるよう スタッフ一同 サービスの向上に努めて参ります。 お客様のまたのお越しを 心よりお待ちしております。 この度はお忙しい中 ご投稿いただき 誠にありがとうございました。

10/10 Excellent

Shiro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and confort stay
Stayed 1 night in Oct 2021
Response from Front Desk Yang on Oct 20, 2021
Dear valued guest, Thank you very much for staying with us and taking time to share the comments here, and glad to know that you are content to our staff. We are pleased that we were able to provide you with a comfortable environment and appreciate your wonderful comments about our hotel. We hope to welcome you back to our hotel soon in the near future. Yours sincerely,

6/10 Okay

Keiko

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
アメニティが豊富でよかったです。 部屋の中の電気ポットが洗っていない状況でした。
Stayed 1 night in Oct 2021
Response from 楊 on Oct 13, 2021
この度は当ホテルをご利用いただき、 誠にありがとうございます。 お部屋の電気ポットにつきましては、 お客様にご迷惑をお掛けし、 大変申し訳ございませんでした。 今後はお客様がお部屋に入る前に チェックにてこのような事がないよう 確認を徹底して参ります。 当ホテルのフロントは24時間体制ですので もしご宿泊中に何か困りことやお気づきことがございましたら ご遠慮なくフロントまで申し付けください。 そんな中、アメニティバイキングに関しましては、 ご好評いただき、大変光栄でございます。 当ホテルはロビーにて必要なアメニティを お取りいただく、 バイキング形式になっております。 お客様が少ないお荷物でもご宿泊いただけるような 様々なアメニティをご用意させていただきます。 また津市にお越しの際は 当ホテルに挽回の機会をいただければ幸いです。 この度は貴重なご意見をいただき、 誠にありがとうございました。

10/10 Excellent

TYRONE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from 担当:森田 on Jun 2, 2021
この度は当ホテルをご利用いただき 誠にありがとうございます。 今回のご宿泊に満点の評価をいただき 大変光栄でございます。 これからもお客様にご満足いただけるよう スタッフ一同 サービスの向上に努めて参ります。 お客様のまたのお越しを 心よりお待ちしております。 この度はお忙しい中 ご投稿いただき 誠にありがとうございました。

10/10 Excellent

Jun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family accommodation at affordable price😍
very affordable and free parking 😊 They recommend good places to eat outside and you can borrow games for children/ for the whole family to play,,,
Stayed 1 night in Mar 2021
Response from Yang on Apr 13, 2021
Dear valued guest, Thank you for sharing your comment with us following your recent stay at out hotel. We are pleased to learn that you were satisfied with our free parking, good place and rent games. We are pleased that we were able to provide you with a comfortable environment and appreciate your wonderful comments about our hotel. We hope to welcome you back to our hotel soon in the near future. Yours sincerely,

10/10 Excellent

Trevelan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from 担当:吉間 on Jul 2, 2020
この度は当ホテルをご利用いただき 誠にありがとうございます。 今回のご宿泊に満点の評価をいただき 大変光栄でございます。 これからもお客様にまた利用したいと 思っていただけるような ホテルを目指し精進して参ります。 この度はお忙しい中 ご投稿いただき 誠にありがとうございました。

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Court is an amazing low cost option!
The breakfast is an alright value, comfort was great throughout stay. I have no complaints whatsoever. It was an iverall enjoyable trip. Parking was full, so I did have to use their second lot. Not inconvenient at all, and they paid for the meter.
Stayed 1 night in Jan 2020
Response from Yang on Feb 1, 2020
Dear valued guest, Thank you very much for staying with us and taking time to share the comments here, and glad to know that you are content to our breakfast and parking lot. We are pleased that we were able to provide you with a comfortable environment and appreciate your wonderful comments about our hotel. We hope to welcome you back to our hotel soon in the near future. Yours sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved It
Couldn’t have been nicer…12:00PM checkout😃👍
Stayed 1 night in Oct 2019
Response from Front desk:Kichima on Oct 13, 2019
Thank you very much for using our hotel. We are very honored to receive a perfect score for this stay. We will continue to satisfy our customers. We will strive to improve the service. Until checkout time I am glad that you spend your time slowly. Our hotel check out is at 12:00, Even late night guests can relax. We look forward to seeing you again. Thank you very much for your valuable feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very well appointed hotel only had one night there however it was very good
Stayed 1 night in Sep 2019
Response from 楊 on Oct 3, 2019
Dear valued guest, Thank you very much for staying with us, We are delight to read that you had a good time in our Hotel. We are very appreciated about your review and we sincerely look forward to welcoming you back in the nearest future. Your Sincerely, Yang Reception

10/10 Excellent

NEC, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with free pick-up of shampoo, face wash, toothbrush and additional pillow on request. Good twin room size and bed. Close to tsu station. Worth the price
Stayed 1 night in Jun 2019
Response from front:Kichima on Jun 18, 2019
Thank you for using our hotel. About the amenity buffet, I am very honored to have many compliments. Here you can reduce your luggage a little, We have various kinds of goods. Face wash, hair wax, There are also sleep products such as ear plugs and eye masks. I hope you liked it. The hotel is about 5 minutes walk from the nearest station. Even people coming from afar can come conveniently. We are pleased to be satisfied with the price. The hotel rates vary from day to day. There are many days where you can stay cheaply. Please consider by all means. We look forward to seeing you again. Thank you very much for your valuable opinion during this busy time.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Very comfortable..
Stayed 1 night in Mar 2019
Response from Darren Yang on Mar 17, 2019
Dear valued guest, Thank you very much for staying with us and taking time to share comment here. We are pleased that we were able to provide you with comfortable environment and appreciate your wonderful commnet about our hotel. We hope to welcome you back to The grandcourt hotel Tsunishi soon in the near future. Your sincerely Darren Yang Reception desk

10/10 Excellent

Naoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from リュウ on Feb 28, 2019
この度のご利用を有難うございました。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019
Response from 担当:吉間 on Jan 28, 2019
この度は当ホテルをご利用いただき 誠にありがとうございます。 今回のご宿泊にご満足頂けた様子が伺え 大変嬉しく思います。 これからもお客様目線を忘れず サービスの向上に努めて参ります。 お客様の又のお越しを スタッフ一同心よりお待ちしております。 この度はお忙しい中ご投稿いただき 誠にありがとうございました。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommend to family with kids as they provide kids set~~ nice breakfast buffet . the moisturizer in room make it good sleep
Stayed 1 night in Nov 2018
Response from Front Staff:Kichima on Dec 1, 2018
Thank you very much for using our hotel. I am honored to have recommended the hotel and compliments. The hotel's one bedroom has installed a queen size bed of 160 cm wide You can stay with confidence in families. In addition, we have given a cute child amenity set at check-in, You can also enjoy it during tooth brushing and bathing. I am pleased that we were able to spend comfortably with the humidifier even during the holidays. All of our rooms are equipped with a small humidifier so that you can stay with confidence on dry days. We also thank you for your compliments on our hotel breakfast buffet. We prepare children's chairs and cutlery set at the restaurant venue Please voice to the staff when you need it. I am waiting for your visit from the bottom of my heart. I am grateful for your valuable opinions while I am busy Thank you very much.

10/10 Excellent

Kit Kwan Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and nice staff
Good service and clean, nice staff
Stayed 1 night in Jun 2018
Response from Mukaide on Jul 3, 2018
Thank you for your staying at the grandcourt hotel. I am pleased that you have praised words. I will make an effort to keep you comfortable in the future. Please also use our hotel if you have a chance. Thank you for your valuable opinion.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room
Comfortable, clean but small room. Not much amenities around hotel. Near to train station with eateries about 5 min walk. Overall satisfied with the price paid
Stayed 1 night in Jun 2018
Response from Mukaide on Jun 5, 2018
Thank you for your staying at the grandcourt hotel. Overall we were pleased that you were satisfied. The rooms are not very sprcious, we apologize for the inconvenience. Amenity is in a buuffe style and we have many amenities. I would be pleased if things to serve you are available. There is also a restaurant around the station in about 5 minutes. If you have a chance, please come again. Thank you very much four your precious opinion this time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from 向出 on Jun 1, 2018
この度は当ホテルにご宿泊頂き 誠に有難うございます。 5の評価をして頂き有難うございます。 当ホテルで快適にお過ごし頂けて おりましたら幸いでございます。 これからも御客様にご満足頂けるよう 努力して参ります。 また津市へお越しの機会がございましたら 当ホテルを宜しくお願い致します。 この度は貴重なご意見を頂き 誠に有難うございます。

10/10 Excellent

Aiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect!!
Good service and the comfortable room. Especially, as a Japanese breakfast lover, it was really wonderful! So many things you can choose and delicious. Also the “all free-amenities service” was helpful that you don’t need to bring anything by yourself. The car parking is free as well. I will definitely come back to stay again!
Stayed 1 night in May 2018
Response from Mukaide on Jun 2, 2018
Thank you for your staying at the grandcourt hotel. I'm pleased that you were satisfied with our hotel. Breakfast has been well received by many customers. Especially, the daily menu is popular. Please also appreciate another day. We prepare various amenities to make you stay even if you are not prepared. We also received voice from many customers that the parking lot is free. If you have a chance again, please stay at our hotel. Thank you very much for your precious opinion this time.

8/10 Good

Kate, Khon Kaen, Thailand

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
will stay again
Nice hotel, 5 minutes from train station and a 24hr convenient store. The check in was not very pleasant because one of the staff was not friendly. She even looked me up and down like I was a homeless person begging for a place to stay. Other than the bad check in experience, I love everything about this place: a separate smoking room, delicious breakfast croissants, quiet and peaceful neighborhood, laundry facilities, etc.
Stayed 3 nights in Nov 2017
Response from スタッフ 奥田 on Dec 20, 2017
This time we stayed at our hotel, Thank you very much. Breakfast seemed to be deliciously delicious, I am very pleased. However, Despite having stayed as much as possible, At the check-in staff's response, It made me feel uncomfortable, I am deeply concerned. I am very sorry. Never again like this kind of thing, All the staff, We will keep in mind the customer service from the customer's perspective. If you have a chance, I would be pleased if you could stay with us again.

10/10 Excellent

KOZO, KISHIWADA CITY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
津へ行く時は、いつもこのホテルを利用。 駅から近く、大変便利。 また、宜しくお願い致します
Stayed 1 night in May 2024
Response from 久門 on May 14, 2024
いつも当ホテルをご用いただき誠にありがとうございます。お客様が当ホテルの滞在にて満足していただけた事大変嬉しく思います。今後もクオリティを維持してまいりますので以降のご贔屓、よろしくお願いいたします。また宿泊料金に関しましては日によって値段設定が異なっております予めご両所下さいませ。この度は貴重なご意見ご感想をいただき誠にありがとうございます。また津にお越しの際はぜひ当ホテルをご利用くださいませ。

8/10 Good

YOSHIDA

Business traveler
Liked: Cleanliness, staff & service
今回は安く宿泊できました 部屋も広くゆっくり宿泊させて頂きました
Stayed 2 nights in May 2024
Response from 久門 on May 14, 2024
この度は当ホテルをご用いただき誠にありがとうございます。お客様が当ホテルの滞在にて満足していただけた事大変嬉しく思います。今後もクオリティを維持してまいりますので以降のご贔屓、よろしくお願いいたします。また宿泊料金に関しましては日によって値段設定が異なっております予めご両所下さいませ。この度は貴重なご意見ご感想をいただき誠にありがとうございます。また津にお越しの際はぜひ当ホテルをご利用くださいませ。

8/10 Good

kazumi

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from 近藤 on May 19, 2024
この度は、当ホテルにご宿泊いただき、誠にありがとうございました。評価より、当ホテルでのご滞在中はご不便なくお寛ぎいただけた様子が伺え大変嬉しく存じます。今回は素泊りでのご利用でしたが、レストランにてご朝食のご提供も行っております。次回ご宿泊時は是非そちらもご堪能ください。また機会がございましたら是非ご利用くださいませ。スタッフ一同、心よりお待ちいたしております。

10/10 Excellent

Saburo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅近、スタッフの対応よし、でした。
Stayed 1 night in May 2024
Response from 久門 on May 7, 2024
この度は当ホテルをご利用いただき誠にありがとうございます。お客様が当ホテルでの滞在に好評いただけた事大変嬉しく思います。今後もお客様へのサービス品質の維持並びに向上を忘れずにまいります。また津にお越しいただいた際にご利用いただきますようお願い致します。

6/10 Okay

ヒデキ

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from ホテルザ・グランコート津西 on May 5, 2024
この度は、当ホテルにご宿泊いただき誠にありがとうございました。快適にお過ごしいただけましたでしょうか。エキストラベッド(幅60cm)の簡易ベッドを備え付けたお部屋は、ぐっすりお休みになるには大きさが適切ではないかもしれません。家族連れや友達同士、一緒のお部屋でのご利用の際はご案内するお部屋ではあります。旅の中の一つの思い出として残るホテルにしていきたいと考えております。また、三重県にお越しの際はぜひご利用くださいませ。

6/10 Okay

Org

Traveled with group
受付の方に話が通じておらすど 連泊の受け付けずに対応に時間がかかっていた。
Stayed 1 night in Apr 2024
Response from ホテルザ・グランコート津西 on May 5, 2024
この度は、当ホテルにご宿泊いただき誠にありがとうございました。連泊いただいた際のこちらの対応が至っておらずお客様には大変ご迷惑をお掛けいたしました。申し訳ございません。以後、再度お客様の情報を改めて周知し素早くご対応できるよう努めて参ります。

6/10 Okay

Tadashi

Liked: Cleanliness, staff & service, property conditions & facilities
よく利用しています
Stayed 1 night in Apr 2024
Response from 楊 on May 3, 2024
いつも当ホテルをご利用いただき誠にありがとうございます。今後もお客様にご満足いただけるサービスが提供できるようスタッフ一同、一生懸命努めて参りますのでぜひ次三重県にお越しの際は当ホテルをよろしくお願いいたします。この度は貴重なご意見をいただき誠にありがとうございました。

8/10 Good

Yukiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 担当:新堂 on May 1, 2024
この度は当ホテルにご宿泊いただき誠にありがとうございます。次回も津市へお越しの際には当ホテルにご宿泊いただければ幸いです。この度は貴重なご意見をいただき誠にありがとうございました。

10/10 Excellent

Kousuke

Stayed 1 night in Apr 2024
Response from 楊 on May 16, 2024
この度は当ホテルをご利用いただき誠にありがとうございます。お客様が当ホテルでの滞在に好評いただけた事大変嬉しく思います。今後もお客様へのサービス品質の維持並びに向上を忘れずにまいります。また津にお越しいただいた際にご利用いただきますようお願い致します。

6/10 Okay

??

Traveled with family
Disliked: Staff & service, amenities
櫛がアメニティコーナーにも無かったのと、鏡はテーブルにも欲しかった。
Stayed 1 night in Apr 2024
Response from フロント 新堂 on Apr 24, 2024
この度は当ホテルをご利用いただきありがとうございます。また、貴重なご意見も頂き、重ねて御礼申し上げます。櫛につきましては、フロントにて300円で販売してますアメニティセットの中に入っています。次回、三重にお越しの際も是非、当ホテルをご利用ください。またのお越しをスタッフ一同お待ちしております。

10/10 Excellent

??

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設もとてもきれいでした。お正月なのにお値段も安くすごく満足しました。
Stayed 1 night in Aug 2023
Response from 楊 on Apr 22, 2024
この度は、当館をご利用いただき誠にありがとうございます。満点の評価をいただけ大変光栄でございます。今後ともお客様にご満足いただけるサービスが出来るようスタッフ一同精進して参りたいと思います。

8/10 Good

Junko

Liked: Cleanliness, staff & service
部屋にコーヒーがないのが残念
Stayed 1 night in Apr 2024
Response from 楊 on Apr 19, 2024
この度は当ホテルをご利用いただき誠にありがとうございます。コーヒーにつきましては1階ロビーにて24時間ご利用いただけるコーヒーマシンもございますので次回お越しの際はご利用いただければ幸いですこの度は貴重なご意見をいただき誠にありがとうございました。

10/10 Excellent

YUTO

Stayed 1 night in Apr 2024
Response from ホテル on May 5, 2024
この度は、当ホテルにご宿泊いただき誠にありがとうございます。GWも終わり日数いており、たくさんのお客様にご利用いただいております。ホテルからお車で10分くらいの場所に潮干狩りが出来る海がございます。海の家では炭火で焼いた貝もご賞味いただけますので夏の津市を満喫に是非お立ち寄りください。

10/10 Excellent

??

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントも良い対応でした 部屋も綺麗です 満足です
Stayed 4 nights in Apr 2024
Response from ホテルザ・グランコート津西 on Apr 13, 2024
この度は、当ホテルにご宿泊いただき誠にありがとうございます。ごゆっくりお過ごしいただけとても嬉しく思います。行き届いていない部分もございますが、日々の1つひとつの積み重ねがお客様にご満足していただけるサービス・環境つくりになるよう努めて参ります。建物が古くてもいつもきれいなホテル。いつきても居心地のいいホテル接客を目指してお客様のお越しをお待ち申し上げております。

6/10 Okay

Yuka

Stayed 1 night in Mar 2024
Response from 楊 on Apr 7, 2024
この度は当ホテルにご宿泊いただき誠にありがとうございます。お客様に快適にお過ごしいただける様に今後も精進して参ります。次回も津市へお越しの際には当ホテルにご宿泊いただけると幸いでございます。

8/10 Good

???

Traveled with group, Business traveler
タバコが吸えてよかった
Stayed 1 night in Jan 2024
Response from 今西 on Apr 2, 2024
この度は、当館をご利用いただきありがとうございます。喫煙フロアがございます。また、ロビー1階にも喫煙室がございますのでそちらをご利用くださいませ

10/10 Excellent

Jun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食がいろいろ選べて良かったです。
Stayed 1 night in Mar 2024
Response from 今西 on Apr 2, 2024
この度は、当館をご利用いただき誠にありがとうございます。ご朝食は、ドリンクを含め約30種類以上ご用意しておりご満足いただけたようで個嬉しく思います。また、次回ご宿泊の機会がございましたらご朝食ご賞味くださいませ

6/10 Okay

Megumi

Traveled with family and small children
フロントの、対応は良かった
Stayed 4 nights in Mar 2024
Response from 今西 on Apr 2, 2024
この度は、ご宿泊いただき誠にありがとうございます。フロントの対応についてお褒めいただき誠にありがとうございます。今後もお客様にご満足いただけるよう努めて参ります。

6/10 Okay

ヨシアキ

隣の客室の音が聞こえてくる。
Stayed 1 night in Mar 2024
Response from 担当:大河 on Mar 20, 2024
この度は当ホテルにご宿泊いただき誠にありがとうございます。今回、お客様にはお隣の生活音の件でご迷惑をお掛け致しました事、申し訳ございません。当日、お客様のご利用状況をみて感覚を開ける等し配慮して参ります。津市にお越しの際には、またのご利用お待ちしております。

6/10 Okay

Maki

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from 担当:大河 on Mar 20, 2024
この度は当ホテルにご宿泊いただき誠にありがとうございます。今回、お客様にご満足いただける接客・サービスをご提供できましたでしょうか。津市にお越しの際には、またのご利用お待ちしております。

8/10 Good

YUTAKA

親切でよいホテルでした。
Stayed 1 night in Mar 2024
Response from 大河 on Mar 17, 2024
この度は当ホテルにご宿泊いただき誠にありがとうございます。今回のご宿泊、お客様にご満足いただける接客サービスをご提供できました事嬉しく思います。またのお越しをお待ちしております。

8/10 Good

のりこ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
室内も清潔で快適に過ごせました。
Stayed 2 nights in Mar 2024
Response from 大河 on Mar 14, 2024
この度は当ホテルにご宿泊いただき誠にありがとうございます。今回、お客様にご満足していただける接客サービスをご提供出来ましたこと大変嬉しく思います。次回津市にお越しの際には、またのご利用お待ちしております。