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Rating 10 - Excellent. 464 out of 873 reviews" "
10 - Excellent
464
Rating 8 - Good. 275 out of 873 reviews" "
8 - Good
275
Rating 6 - Okay. 81 out of 873 reviews" "
6 - Okay
81
Rating 4 - Poor. 30 out of 873 reviews" "
4 - Poor
30
Rating 2 - Terrible. 23 out of 873 reviews" "
2 - Terrible
23
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
Willie
Traveled with family and small children, Traveled with partner, Traveled with family
This is a great hotel. It's clean. The decorations seem new and stylish. I was only disappointed because the pool hours are published as 6am to 11 pm and the pool does not open until 8am. The pool was pretty cold to swim in. Everything else was wonderful.
Kim
Stayed 1 night in Feb 2024
Response from Alisha on Mar 26, 2024
Thank you so much for taking the time to leave us feedback.
I think the hotel needs a little face lift to make it brighter.
The breakfast was not tasty. The apple juice is great.
Wonderful pillows! Liked the shower. All of the staff were
very nice and helpful.
Mary Diane
Stayed 3 nights in Feb 2024
Response from Alisha on Mar 26, 2024
Thanks so much for sharing your experience with us
Great overnight stay on the way to Buffalo. Everything was wonderful across the board. Excellent service, room, cleanliness and really great breakfast. Will definitely stop over here again!
Breakfast was very very very limited, the female that was working kitchen was more worried about having to do dishes, then cooking bacon and eggs. Also they "ran out" waffle mix, bagels and had to ask several times for orange juice, because she was lazy, and didn't want to leave the table. She had horrible attitude!
This is a ne of the nicest hotels we’ve been to in a long time. Much larger pool and workout room than you usually get. Very nice breakfast in a cheerful lobby with contemporary furnishings.
Theodore
Stayed 1 night in Nov 2023
Response from Alisha on Dec 26, 2023
Thank you, Theodore. We are happy you enjoyed your stay.
10/10 Excellent
Eugene
Nov 26, 2023
Eugene
Stayed 1 night in Nov 2023
Response from Alisha on Dec 26, 2023
Thank you, Eugene. We are happy you enjoyed your stay.
Not sure what time the quiet hours start but there were people in the lobby that were loud. Finally got fed up and called the front desk around 11:30pm. The front desk attendent was not apologetic but said thry would say something to the people. I think they did say something once but the people were still loud for another hour. If we had not traveled most of the day, i would have asked for a room far from the lobby. The next morning people were being loud starting at 5am! Needless to say we didn't get much sleep
Thank you for taking the time to give us your feedback; we really appreciate it. I am very pleased to know that you enjoyed your recent stay with us as we take pride in offering the best guest experience possible. Please be sure to come back and visit us the next time you are in the area.Thank you for taking the time to complete our survey. I am happy to know you have enjoyed your overall stay with us. We look forward to welcoming you back again the next time you find yourself in the Mohawk Valley for another great experience.
Thank you for taking the time to give us your feedback; we really appreciate it. Please be sure to come back and visit us the next time you are in the area.
Thank you for taking the time to give us your feedback; we really appreciate it. Please be sure to come back and visit us the next time you are in the area.
Thank you for taking the time to complete our survey. I am happy to know you have enjoyed your overall stay with us. We look forward to welcoming you back again the next time you find yourself in the Mohawk Valley for another great experience.
10/10 Excellent
Gigi
Sep 17, 2023
Gigi
Stayed 1 night in Sep 2023
Response from Alisha on Oct 31, 2023
Thank you for taking the time to give us your feedback; we really appreciate it. I am very pleased to know that you enjoyed your recent stay with us as we take pride in offering the best guest experience possible. Please be sure to come back and visit us the next time you are in the area.