The staff were very accommodating, understanding, friendly, and helpful. It really says a lot about a place how they react to mishaps and complications. The staff helped me sort mine out in a kind and generous manner. The site (including the lobby, restaurant, and the rooms) were very clean and well maintained. The courtyard restaurant is beautiful (very cute!) and was probably my favorite part of the visit. The beds were clean and well made, with a nice shower and bathroom. Although, the rooms are small, with thin walls, and more like an upgraded hostel room. There was no coffee available in the hotel room itself, which was disappointing. But of course there was coffee in the restaurant below.