Studio, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, desk, blackout drapes

Reviews of Hawthorn Suites by Wyndham Victorville

2.5 out of 5
Hawthorn Suites by Wyndham Victorville
11750 Dunia Road, Victorville, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 521 out of 1002 reviews" "
Rating 8 - Good. 266 out of 1002 reviews" "
Rating 6 - Okay. 100 out of 1002 reviews" "
Rating 4 - Poor. 60 out of 1002 reviews" "
Rating 2 - Terrible. 55 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Russell

Liked: Cleanliness
Disliked: Amenities
Booked this place because they provided breakfast. Without prior warning, breakfast room was closed due to an “emergency”. Therefore I asked for a price adjustment. I was told it would only be for $6 (coffee alone elsewhere was $5) and I have to go through you.

4/10 Poor

Mayra, Victorville

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy we stayed on the first floor and staff talking very loud, doors being slammed we couldn’t sleep or get any rest .
Stayed 1 night in May 2024

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice area
Stayed 2 nights in May 2024
Response from Management on May 20, 2024
Thanks Emanuel. Great to hear when the guest is satisfied with their stay.

6/10 Okay

Dianna

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I’ve already reviewed the property. Their bathrooms need updated for safety. No nonslip bathtubs and no mats available. Not one bar to grab when stepping out of the slippery tub. Towels on the wall over toilet with nothing to grip as you’re reaching for the towel. Absolutely no safety measures in the bathroom. They use the same slippery tubs In mobility rooms. They are a law suit waiting to happen. The sofas in the rooms are in need of replacement or recovered with new filling in the cushions. The window shades are also old and dilapidated. Housekeeping needs to speak and understand English and learn how to dust the furniture in the rooms. Ice machine on our floor wasn’t available due to needed repairs. Toilets are so low to the ground it’s ridiculous. You make enough money so UPDATE YOUR HOTELS!!!!!!
Stayed 1 night in May 2024
Response from Management on May 14, 2024
Thanks Dianna for taking time to give a rating, we appreciate you & are working diligently to address the issue you have brought to our attention.

6/10 Okay

Dianna

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It seems all wyndam hotels are different. Some have a bar near the bathtub and a non slippery tub/shower or shower mat and others don't. This property has niether in a king mini suite. The dusting of furniture is not good. The soffabed/ couch was horrible to sit on. Get new cushions or get a new couch! There's only one bed table at the side of the king size bed and only a floor lamp on the other side. Nothing on one side of the bed to sit a cup, a phone etc. Get rid of all tubs and put in showers you can't slip and fall in and shower doors. I'm surprised someone hasn't fallen and sued the crap outta you. My husband and I are in our mid 70's and we try hard to stay out of situations that might cause us injury. This hotel is one that we really should steer clear of. Even young people don't want their lives ruined forever by a slip and fall injury in one of your hotels. This hotel needs work but apparently you don't want to spend the money to fix it. You just want to rake it in. I could say a lot more but evn this wont make a difference. You're all about the money and nothing else.
Stayed 1 night in May 2024
Response from Management on May 13, 2024
Sorry to hear things are not up to par with your stay Ms Miller. We are hoping in the future to be able to make the changes that will make your stay a more satisfying one. In the meantime we appreciate you taking time to give us some detailed feedback, it helps in addressing the issues on our side.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay immensely. It was clean, quiet and had a refrigerator, micro and coffee. The breakfast was good. All in all, I'll stay here again in a New York Minute!!!
Stayed 1 night in May 2024
Response from Management on May 10, 2024
Thank you Gloria for your kind words. We look forward to seeing you again when you're in town next time.

8/10 Good

CHUCK

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was ok. The check in procedure was frustrating
Stayed 1 night in May 2024
Response from Management on May 6, 2024
Hi Chuck. Sorry to hear we were unable to provide with a smooth check in process, I do apologize on the properties behalf. If you don't mind giving a little more feedback on how we could improve in that area I'd love to hear. Our goal is to always make sure all aspects of your stay are to your standards.

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was great all were friendly and happy. the facility was clean. the bed was good the room was a nice size. i will be back on my stays when in the Hesperia area
Stayed 3 nights in May 2024
Response from Management on May 6, 2024
Thanks David. We are always happy to hear our guests are happy and we look forward to seeing you the next time you're in town.

2/10 Terrible

Frank

Stayed 1 night in Apr 2024
Response from Management on May 6, 2024
Wow, sorry to hear you didn't have the best experience Frank. I see you have had quite a few stays with us, we'd love to hear what areas we can improve to make your stays more pleasant. We look forward to hearing from you.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Apr 2024
Response from Management on May 6, 2024
Hi Kim, we are glad to hear you had a good stay. We hope to see you again.

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Management on May 6, 2024
Thanks Meghan for a great rating.

10/10 Excellent

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best
Stayed 2 nights in Apr 2024
Response from Management on May 6, 2024
Thanks Deanna for a great rating.

10/10 Excellent

Ryan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy access to freeway. Clean rooms. Food and shopping walking distance.
Stayed 1 night in Apr 2024
Response from Management on May 6, 2024
Thanks Ryan. We are glad everything was good with your stay. Yes, you definitely have everything within reach at this location, it's great.

10/10 Excellent

Rafaela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the stay. Clean and quite. The staff was excellent in conversation and checking in and out.
Stayed 1 night in Apr 2024
Response from Management on Apr 22, 2024
Thank you Mrs Arteaga for a great rating. We enjoy having you as a guest and even more our little weekly chats during check in. Thanks again for choosing us here at Hawthorn Suites as we know you have many options for lodging while you are in the area.

6/10 Okay

brianna

Traveled with partner
Liked: Cleanliness, staff & service
This is a really decent area to stay in the hotels right off the freeway there’s a Walmart in the same parking lot and several restaurants as well all within walking distance it is so close to the freeway you can see it when you drive by the hotel is decent clean enough to stay at a good nights rest pillows are small bed is medium firm furniture could definitely use update TVs are not smart TVs
Stayed 1 night in Apr 2024
Response from Management on May 6, 2024
Thanks Brianna for your feedback. We love detailed feedback the most so we know where we can improve.

10/10 Excellent

Philip, Renton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming check-in. Good instructions. Many options for restaurants.
Stayed 1 night in Apr 2024
Response from Management on May 6, 2024
Hi Philip. Glad we were able to provide you with some friendliness while you were away from home, always nice to hear all was well with your stay.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on May 6, 2024
Thanks Adriana for taking time to give us a great rating.

2/10 Terrible

Chris

Stayed 1 night in Apr 2024
Response from Management on May 8, 2024
Sorry to hear your stay wasn't up to par, we'd love to hear some detailed feedback so we know what areas we can improve in. We strive to make your stays away from home pleasant.

8/10 Good

Stanley, Rockport

Stayed 17 nights in Mar 2024
Response from Management on May 6, 2024
Thanks Stanley for taking time to give us a rating. Which areas could we improve on to make your rating of a 4 switch to a 5? We love a good challenge, and strive for your stay to be the very best.

10/10 Excellent

Regina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and very quiet. Many dining and shopping options nearby
Stayed 1 night in Apr 2024
Response from Management on May 6, 2024
Thank you Regina. We are glad you found everything to your convenience, it's great having everything within a few steps.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on May 6, 2024
Thanks for an awesome rating Francisco.

10/10 Excellent

Brisia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Apr 2024
Response from Management on Apr 22, 2024
Thank You Brisia for taking time to give us some feedback. Always great to hear when things are good.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay while traveling through Cali.
Stayed 1 night in Mar 2024
Response from Management on Apr 10, 2024
We are glad you had a great stay, always happy to hear our guests are happy. Hopefully we see you again soon.

10/10 Excellent

Rafaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on May 6, 2024
Thanks for the great review. We love chatting and having you as a valued guest & appreciate you choosing Hawthorn Suites for your lodging needs.

10/10 Excellent

Gilbert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms and friendly staff, breakfast was nice and breakfast staff excellent. Adjacent to super store and many places to eat
Stayed 2 nights in Apr 2024
Response from Management on Apr 10, 2024
Thank you Gilbert. It was wonderful having you and we hope you choose Hawthorn again in the future.

10/10 Excellent

Jinell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Management on Apr 10, 2024
Thank you for taking time to share your feedback. It's awesome to hear when the guest have a great stay.

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable rates. Great restaurants and shopping.
Stayed 1 night in Apr 2024
Response from Management on Apr 10, 2024
Thank you Walter for taking time out of your day to give us some great feedback. We appreciate you and your business & hope to see you again.

8/10 Good

Dianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place with nice staff but we have one huge complaint. They have no nonslip mats for the tub and the tubs are very slippery. Add to this absolutely no hand bar to grab if you do start to slip. The bathroom is overall unsafe. We have stayed in other Wyndom hotels that do have nonslip mats for the tub and hand bars.
Stayed 1 night in Mar 2024
Response from Management on Apr 2, 2024
Thank you for taking time to give us some useful feedback Dianna. We have noted the issues mentioned and will address them with the correct department. We do apologize for any inconveniences this may have caused.

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was excellent wxcwpt the location which is totally out of the hotel’s control.
Stayed 1 night in Mar 2024
Response from Management on May 6, 2024
Thanks Heidi. Such kind words are always welcome. We hope you stop by and see us again when you're in the area & need lodging.

10/10 Excellent

Christopher

Stayed 2 nights in Mar 2024
Response from Management on Apr 2, 2024
Thank you for taking time to give us your feedback Chris. We are always pleased when we hear our guest had a good stay. Hope to see you again soon.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was very nice place to stay. Staff was very friendly.
Stayed 2 nights in Mar 2024
Response from Management on Mar 26, 2024
Thanks for taking time from your day to gives us your feedback. We are always pleased when our guest have a good stay.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 26, 2024
Thanks for taking time from your day to gives us your feedback. We are always pleased when our guest have a good stay.

10/10 Excellent

Donisha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 26, 2024
Thanks for taking time from your day to gives us your feedback. We are always pleased when our guest have a good stay.

10/10 Excellent

rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Thank you for the great feedback. Always happy when our guest are happy. Hope to see you again soon

10/10 Excellent

Deb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the above.
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Thank you for taking the time to give us the great feedback. We are always happy to hear when the guest had a great stay

4/10 Poor

Sharon, ARROYO GRANDE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel was in pretty good condition. However, my room had two windows that the roll up window shades did not work to cover the window. I did not complain (as I should) and had to live with all kinds of outside lights coming into the room all night. Their roll-up shades only covered about 1/3 of each window and did not go up or down.
Stayed 1 night in Feb 2024
Response from Management on Mar 1, 2024
Thanks for taking a minute to express your concerns, we do apologize and are taking initiative to have maintenance address the issue at hand. We hope in the future you will give us another try for you to endure a better nights sleep.

10/10 Excellent

Lacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Management on Mar 1, 2024
Thank you for taking the time to give us feedback. We are always delighted when our guests have a great stay. We hope to see you again in the future.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Jennifer at the front desk was very helpful. All the staff very friendly. Great location, walk to Walmart, and restaurants. Good breakfast options. Comfortable clean beds. We will be back. John and Coral from 🇨🇦
Stayed 1 night in Feb 2024
Response from Management on Mar 12, 2024
Thanks for taking a minute of your time to give us some great feedback. We are glad to hear you both had a great stay and we look forward to seeing you two again soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Feb 2024
Response from Management on Feb 27, 2024
Thank you for taking time to share your feedback with us, we hope to see you again in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Feb 27, 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

10/10 Excellent

Juliana

Stayed 1 night in Feb 2024
Response from Management on Feb 27, 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

10/10 Excellent

Juliana

Stayed 1 night in Feb 2024
Response from Management on Feb 27, 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

2/10 Terrible

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Walked into room, turned aroi d and walked right out. It stunk so bad! I dont know how much Marijuana was smoked in there, but somebody hot boxed that room bad! Was given another room, and went to bed. Was woken up by the room next door. They were having a party that would put any frat house to shame. It was so loud you felt the music coming through the wall brfore you heard the words. It lasted until around 3:30 - 4 am. Then around 6:30- 7 am, all you could hear is the poor soul paying for his night of bad decisions and his prayers to the porcelain god as he puked his guts out. One of the worst stays I can remember.
Stayed 1 night in Feb 2024
Response from Management on Feb 27, 2024
Oh no, we are sad to hear your stay wasn't what you were expecting and send our most sincere apologies for the inconveniences you endured during your stay. We are working as a team to try to keep these things under control and for the most part they are. Unfortunately sometimes a bad night does happen, and again we at Hawthorn extend our apologies.

10/10 Excellent

Pat, Apple Valley

Stayed 1 night in Feb 2024
Response from Management on Mar 21, 2024
Thank you for the great feedback. Always happy when our guest are happy. Hope to see you again soon

10/10 Excellent

Roxanne

Staff members are helpful and professional, have been staying here when visiting our grandson. It’s close to lots of restaurants and stores. Great location and clean.
Stayed 1 night in Feb 2024
Response from Jennifer Hernandez on Feb 8, 2024
Thank you, Roxanne, We enjoy seeing you and the family!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Management on Feb 27, 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

10/10 Excellent

Maresha

Stayed 3 nights in Feb 2024
Response from Management on Mar 21, 2024
Thank you for the great feedback. Always happy when our guest are happy.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Feb 27, 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Feb 27, 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

10/10 Excellent

Robin

It was nice. The desk people were great. We arrived late at night and missed breakfast. I was upset cause I was very hungry. No your fault though. We had a great stay.
Stayed 1 night in Jan 2024
Response from Management on Feb 27, 2024
Thanks for taking time to share your feedback, we hope to see you again in the future & this time hope you get to sit and enjoy our wonderful breakfast.