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Reviews of Holiday Inn Express Villa Rica, an IHG Hotel

2.5 out of 5
Holiday Inn Express Villa Rica, an IHG Hotel
100 Cooley Way, Villa Rica, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 237 out of 402 reviews" "
Rating 8 - Good. 93 out of 402 reviews" "
Rating 6 - Okay. 28 out of 402 reviews" "
Rating 4 - Poor. 23 out of 402 reviews" "
Rating 2 - Terrible. 21 out of 402 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Danielle

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Bugs in the room (a lot of mosquitoes…how do they even get in with no open windows on a 2nd floor room?), so many patrons running up and down the halls/slamming doors all night, random man not staying with us was able to unlock our room with his key
Stayed 1 night in May 2024

6/10 Okay

Angela

Traveled with family
Liked: Staff & service
Pretty old
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, the woman working the desk was very nice and accommodating. Stayed here previously and was pleased everything was as expected. The only issue was the AC unit rattled when the compressor kicked on, but thankfully propping a chair against it helped.
Stayed 1 night in Apr 2024

2/10 Terrible

Earl

Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were nice. The gentleman that maintained the breakfast area was excellent.
Stayed 3 nights in Apr 2024

8/10 Good

Candace

Liked: Staff & service
Stayed 4 nights in Apr 2024

6/10 Okay

AQEEL

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was fine. But the breakfast needs a huge improvement. The meat options look very under cooked. My wife got sick from eating the sausage & gravy with biscuit.
Stayed 2 nights in Apr 2024

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, the staff friendly, the breakfast great. We had a comfortable overnight stay. We’ll come back when we’re in the area.
Stayed 1 night in Apr 2024

8/10 Good

Josefina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Villa Rica HIE was easy to find, lots of parking and amenities, clean, modern and large rooms. I was impressed with the services and delicious breakfast.
Stayed 1 night in Mar 2024

8/10 Good

Arthur Irving

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice overall... Great touch with the remote control blinds in the room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jordan, Memphis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel! I should visit more often when I go to special events.
Stayed 2 nights in Feb 2024

8/10 Good

Patrick

Stayed 1 night in Mar 2024

4/10 Poor

Hannah

Business traveler, Traveled with partner
Disliked: Staff & service
I listened to banging all hours above and beside me….. dirty towels thrown in hallway, disgusting! One elevator you have to wait in line on. breakfast was not enjoyable at all, went and bought breakfast elsewhere..! Night staff not so friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
From the front desk to the housekeeping staff, they were all professional and friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Stanley

Traveled with partner
Liked: Amenities
Seamless check-in.
Stayed 1 night in Feb 2024

8/10 Good

David

Stayed 2 nights in Jan 2024

10/10 Excellent

Debra Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and food was good.
Stayed 2 nights in Jan 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 3 nights in Jan 2024

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, efficient check in and comfortable beds
Stayed 2 nights in Jan 2024

8/10 Good

Lucero

Stayed 1 night in Jan 2024

4/10 Poor

Quamane

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over-all a good stay
Room was clean and comfortable. The only problem we had was the lady that checked us in was rude. We only seen her at checkin so that was a plus!
Stayed 2 nights in Dec 2023

10/10 Excellent

Keith

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Evan

Traveled with family
Could Be Better
The property looks good (though they could stand to clean up the cigarette butts around the entrance). The front desk staff is friendly but other than that the service is a little iffy. I’m not sure if our room was vacuumed once during our six night stay. There was no breakfast one day. Our beds weren’t made or towels exchanged twice.
Stayed 6 nights in Dec 2023

4/10 Poor

Alyssa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were incredibly disappointed to arrive after over 6 hours of travel to find that the TV in the room did not work. It was flickering and black and wouldn't show the picture. When trying to call the front desk, we realized that the phones weren't working either. Not sure if the staff wasn't answering the phone when we tried to call several times, or if the phone was simply broken as it seemed to be having issues. Not happy at all to pay what we paid and even the most simple of things would not function, and the staff wasn't available to help. We were tired, it was late, and it was severely disappointing to have that inconvenience and false advertisement. We travel to Georgia frequently to visit family, and have stayed here once before. Unless we receive a refund, we will NOT be returning.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 10, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Ashlee, McCalla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 10, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how convenient it was to the wedding venue
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 10, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Eric

Stayed 3 nights in Nov 2023
Response from Front Desk on Dec 10, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

8/10 Good

Ilse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was okay; gentleman on duty kept everything clean and organized. Exercise room was available - average. When guests stay 3 or more days, a discount should be applied. All necessary tasks were completed by us, the guests.
Stayed 6 nights in Nov 2023
Response from Front Desk on Dec 10, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff
Stayed 7 nights in Nov 2023
Response from Eva on Dec 10, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Tonya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall its was a nice place
Stayed 4 nights in Nov 2023
Response from Front Desk on Dec 10, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

8/10 Good

Takeomi

Stayed 1 night in Nov 2023
Response from Front Desk on Dec 10, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

6/10 Okay

Brent

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice but disappointed.
The hotel is nice and in a great location. The hotel seemed to be clean overall, and the staff was friendly. However, our room was a different story. My wife opened the microwave to heat her coffee and found a bowl of oats from a previous guest that had been overcooked in the microwave. When I went to shower the following morning, I found three washcloths hanging over the shower curtain rod from the previous guest and a small batch of what I sincerely hope was beard hair hanging on the shower curtain. I took care of the issues and kept them to myself until we checked out the next day. The lady at the front is supposed to add points to my IHG rewards card. She was very friendly and very apologetic about it.
Stayed 2 nights in Nov 2023
Response from Front Desk on Dec 10, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Marie M

Traveled with family
Liked: Amenities
Greatest
Stayed 3 nights in Nov 2023
Response from Front Desk on Dec 10, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
It was ok
Bed is broke and noisy. It was clean though
Stayed 1 night in Nov 2023
Response from FD on Nov 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

4/10 Poor

Christopher

Stayed 1 night in Nov 2023
Response from FD on Nov 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

8/10 Good

Morris

Stayed 1 night in Oct 2023
Response from Front Desk on Dec 10, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, super friendly staff, and very clean. Will definitely stay here again in the future! Thank you!
Stayed 1 night in Oct 2023
Response from FD on Nov 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from FD on Nov 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

4/10 Poor

Jose

Business traveler
Disliked: Cleanliness, property conditions & facilities
They didn't clean our room they just made the beds left open can drinks empty bottles on night stands and beds were very uncomfortable.
Stayed 3 nights in Oct 2023
Response from FD on Nov 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

6/10 Okay

stephanie

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from FD on Nov 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from FD on Nov 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Soledad

Stayed 1 night in Oct 2023
Response from FD on Nov 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from FD on Nov 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from FD on Nov 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.

6/10 Okay

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was fine. Very basic. Service was adequate. Location right off interstate. AC worked well. We stayed 4 nights and requested fresh linens. Received towels but sheets not changed. Lighting in room was minimal. Would have liked a brighter lighted bathroom or dressing table.
Stayed 4 nights in Sep 2023
Response from Eva on Sep 26, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from FD on Nov 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express VILLA RICA. Please know that your feedback is extremely valuable to us.