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Reviews of American Heritage RV Park

2.5 out of 5
American Heritage RV Park
146 Maxton Lane, Williamsburg, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 48 reviews" "
Rating 8 - Good. 17 out of 48 reviews" "
Rating 6 - Okay. 5 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 0 out of 48 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Keith

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, room comfort
Perfect
My son and I came for a soccer tournament and it was a great place to relax between games. The cabin was quaint but exactly what we needed without the fuss and distractions of a hotel.
Stayed 2 nights in Nov 2023
Response from Ann on Nov 20, 2023
Thank you for staying with us Rebecca! We are always happy when our guests enjoy their visit. We hope you will Come see us again next time your in the Williamsburg area.

8/10 Good

Juan

Stayed 5 nights in Sep 2023
Response from Ann on Nov 7, 2023
Thank you for staying with us!

10/10 Excellent

Debbie, Wills Point

Liked: Cleanliness, property conditions & facilities
Great place for two night stay while touring Williamsburg.
Stayed 2 nights in Sep 2023
Response from Ann on Sep 17, 2023
We are happy you enjoyed your stay in our cabins. Our goal is to always make sure our guests have the best experience!

6/10 Okay

Francesco

Traveled with family
Liked: Cleanliness, property conditions & facilities
I was not impressed with the cabin. Bathroom can use a privacy lock and an elongated toilet bowl to make a bit more man friendly. For added sense of security, an interior only bolt lock can be added to the front door since the only one in place is the keyed deadbolt. There's absolutely no storage space in the cabin and we were forced to live out of our luggage. A solution maybe to convert the bunkbeds room into a closet, simply remove the beds and build shelves, and replace the sofa with a sofa bed. Parking area by the cabin is completely dark in the night ours. This made it difficult when we cameback late, this felt unsafe. Maybe a motion sensor light can be added to the corner of the cabin before reaching the steps. We're not sure why the cabin entrance is facing the woods, maybe for privacy, but this was not to our liking. It gave us a sense of disconnect with the rest of the camp's sense of community. We were given a list of charges that can be applied if we had damaged the cabin and yet we found the blind in the bunkbeds room was broken. When i reported this to the office the response was " That's strange". This was not appreciated. I felt as it was implying that we had broken the blind.
Stayed 6 nights in Jun 2023
Response from Sylvia on Jun 16, 2023
Thank you for staying with us. We appreciate your business.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Family trip
The cabin wasnt to bad i was disappoited with the shower and the grill was not good no fire pit like in the ad
Stayed 4 nights in May 2023
Response from Ann on May 20, 2023
Thank you for staying with us. Fire pits are free of charge and are available on request. Each cabin has a bathroom with shower. Three is a charcoal grill and a picnic table outside for your enjoyment. We hope to see you in the future.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice spot
Stayed 1 night in Feb 2023
Response from Ann on Feb 19, 2023
Thank you for staying with us! We are glad you enjoyed your stay in one of our cabins. We hope you will come see us again soon!

10/10 Excellent

Keith

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2022
Response from Ann on Oct 3, 2022
Great! We are happy you enjoyed our cabins! Hope to see you again soon!

4/10 Poor

Eder

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Aug 2022
Response from Ann on Sep 3, 2022
We are sorry you didn't enjoy your stay. Please contact us and let us know how your stay could have been better.

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2022
Response from Ann on Apr 18, 2022
We are so glad you enjoyed your stay in one of our cabins. Thank you for your business and we hope to see you again soon.

8/10 Good

Jeanette

Traveled with family
Liked: Cleanliness, room comfort
Cozy little cabin
Initially I was disappointed that the “medium size” cabin was much smaller than I thought and did not look at all like the picture on Hotels.com (which was the picture that was emailed to me with my confirmation and was actually a picture of a large cabin). It was literally a room with beds - no chairs, table, or kitchen. The small mirror in the bathroom was so high that I could only see the top of my forehead! I honestly felt a bit misled. I also wished that there was mention that you needed to bring your own coffee and cups, as there was only a coffee maker with filters. However, the next day I spoke with a very nice lady in the office about it, and she offered us an available large cabin to move to for the second night for a $30 upgrade. It was lovely, and was well worth the upgrade. The remainder of our trip was quite pleasant. The cabin was so cute and cozy and just the right size with everything we needed. I absolutely loved the back deck overlooking some beautiful woods. It felt fairly private in the back. I would definitely recommend the large cabin!
Beautiful back porch, great for enjoying a cup of hot coffee in the morning
Stayed 2 nights in Sep 2021
Response from Ann on Sep 10, 2021
Thank you for staying with us...I am glad the Large cabin suited your needs. We hope you will come see us again in the future.

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Nice and quiet and clean. My only gripe is lack of amenities in the large cabin. The website says you need linens for the bedrooms (i brought sheets), however, this also meant no bedspread and no towels in the bathroom. The kitchen only had one small suace pan, a small frying pan, and a large skillet. There are plates and utensils, but you need to bring a large pot, a cutting knife, cutting board, can opener and vegetable peeler(if you have a need for it). I have no complaints otherwise and would have had no issue supplying that if i knew i needed it.
Stayed 4 nights in Aug 2021
Response from Ann on Sep 3, 2021
Thank you for staying with us Jennifer. We will refresh the kitchenware in the cabin. Things go missing from time to time. We hope you will come visit us in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Great place..
Great people, place was spotless. Cabin was well equiped.. we didn't bring linens but management was kind enough to supply them for us..wifi needs some work..bad signal
Stayed 2 nights in Aug 2021
Response from Ann on Aug 23, 2021
Thank you for staying with us! We are glad you enjoyed the cabin. We are currently in the process of expanding the repeater density to have better coverage by the cabins. Thank you for the feedback.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Cabin was very clean and everything worked. The office is only open until 7, which wasn’t on the website or communicated on how to check in after hours
Stayed 3 nights in Aug 2021
Response from Ann on Aug 18, 2021
Hi, Thank you for staying with us. We appreciate your business. Sorry about the inconvenience of the office being closed upon your arrival. (After hours instructions are printed on your confirmation.) We hope to see you again in the future.

8/10 Good

Timothy

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021
Response from Ann on Sep 17, 2021
Thank you for staying with us. we appreciate your business,

8/10 Good

Verified traveler

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a 2 bedroom cabin. It was clean with a nice living room/kitchen combo. Master bedroom was comfortable. Second bedroom was very small like bunk beds in a closet with no ac. If you left the door open it was ok, but closed it was hot. I’d definitely use hem again. Maybe bring a fan to blow more air in the smaller room.
Stayed 2 nights in Jul 2021
Response from Ann on Jul 19, 2021
Thanks for staying with us. We look forward to your future visit.

8/10 Good

angela

Traveled with family
Liked: Cleanliness, room comfort
Nice place to stay. Peaceful. Near shopping and food.
Stayed 3 nights in Jun 2021
Response from Ann on Jun 24, 2021
Thank you for staying with us. We are glad you enjoyed your visit.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
There were only a few things i didnt like. 1. The bunkbed room had no place to hang or put clothes. 2. The bunkbed room had no A/C. Had to go to Walmart to get my daughter a fan that we han to put on a kitchen chair because there was no furniture in the room other than the beds. 3. The stove was a small 2 burner electric stove. Could only fit one pan.at a time on. 4. Could not get a good WiFi connection at the cabin. Other than those 4 minor issues everything else was great.
Stayed 3 nights in Jun 2021
Response from Ann on Jun 11, 2021
Thank you for staying with us. We are happy you enjoyed your visit.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, room comfort
Nice place to camp with family
The place is nice and clean. No over the top amenities but perfect for camping with a dog and kids.
Stayed 5 nights in May 2021
Response from Ann on May 14, 2021
Thank you for staying with us. We are glad you enjoyed your visit.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice little cabin very clean peaceful loved the trail will be back again soon
Stayed 4 nights in Mar 2021
Response from Ann on Mar 23, 2021
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

J.Walsh, Pine Beach NJ

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love the way the sites weere clean yet still in the woods.
Stayed 4 nights in Oct 2020
Response from Ann on Oct 29, 2020
Thank you for staying with us. We are happy you enjoyed the cabin.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2020
Response from Ann on Sep 2, 2020
Thank you for staying with us. We are glad you enjoyed your time here.

8/10 Good

Joe, Hampton

Traveled with family
Liked: Cleanliness, amenities
We were there for a little family get together. Everything went smoothly on our rental but my son’s rental did not go as plan. Unfortunately the booking dates didn’t match up with the confirmation email that they received or needed. The staff put them in another one that was not equipped as they needed. I’m pretty sure they booked directly with the staff for America heritage.
Stayed 3 nights in Aug 2020
Response from Ann on Aug 10, 2020
Thank you for staying with us. We always strive to give our guests the best possible experience. We hope to see you again.

6/10 Okay

Weekend-Getaway, Newport News, VA

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
We had a large cabin, but not worth $150.00...the only thing supplied was a half roll of toilet paper, a few kitchen trash bags, and dish soap. The water in the kitchen and the bathroom smelled like sewage every time the water was turned on. The pool had hair in the water along with other debris and the mini golf needs to be repaired/replaced...the green carpet is in very bad shape and weeds were growing out of the hole where the ball drops. The arcade is VERY small. And the AC units in the cabin blew out air that smelled like mildew. The parking could have better options for Cabin 8 as the tenants in Cabin 9 like to take the whole spot and then you have to park in front of Cabin 9, but Cabin 8 has a very nice view of the trees...the deck is lovely to sit out on. No fire pit option really for Cabin 8, but we were okay with that. The shower head fell off, but they responded pretty quickly and the maintenance guy "Charlie" was very friendly. Customer service at the front desk is very nice, also. Family owned. Golf cart is $50/day...a little too pricey we felt. All-in-all, we enjoyed our family time together as it was much needed. Just some things that American Heritage could improve on.
Stayed 2 nights in Jun 2020
Response from Sylvia on Jul 3, 2020
We strive to make sure our guests have the best experience possible. Please let the staff know while you are at the property so we can reply to your concerns in a timely manor.

10/10 Excellent

BEN, VIRGINIA

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities
VERY NICE ROOM FOR US. WE ENJOYED OUR STAY. WE WERE VERY COMFORTABLE.
Stayed 3 nights in Jun 2020
Response from Sylvia on Jun 25, 2020
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time/ Memorial Weekend ,and we recommend this place to anyone.
Stayed 3 nights in May 2020
Response from Sylvia on Jun 2, 2020
We are glad your enjoyed your visit with us! We hope to see you again soon.

4/10 Poor

Tina

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I'm not sure if it was a hotels.com error or American Heritage RV Park error. I was led to believe that I had a queen bedroom and a twin bunk bedroom with a full kitchen, living room with a pull out sofa and bathroom. Upon arrival on a Thursday evening for a (3) night stay, I was given (2) remote channel pages as the lady up front said you have (2) tv's, one in living room one in the bedroom (accurately describing the large cabin that I was expecting). I walked into the cabin to find 1 queen and 1 set of bunk beds, 1 tv, a mini fridge and mini microwave all in the SAME small room & a separate bathroom. I was devastated, & told that I booked a "medium" cabin. I had local guests from Williamsburg coming for dinner that night, we had to rearrange other spare time over the weekend to stay out and about as the cabin was extremely small and uncomfortable (it was a my daughters wedding weekend at a venue that was about 15 minutes from the RV park). Fortunately it only affected me the worst on Thursday night, when local residents were planning to visit. On Sunday morning, I had to drive people staying with me to Richmond and asked about a late checkout (it was highlighted as an option upon availability on the paperwork) they charged $20.00 but I had no choice as I couldn't get checked out in time.
Stayed 3 nights in Oct 2019
Response from ann on Oct 16, 2019
The Hotel.com booking comes directly to us as booked thru their site. At the time of your booking there was only a medium cabin showing available on Hotels.com as all of our Large cabins had already been reserved. We did everything we could under the circumstances to make your visit with us as enjoyable as possible. We hope you'll come visit us again in the future.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice and cute cabin, clean, beds were comfortable. Definitely plan to come back again in the near future.
Stayed 3 nights in Aug 2019
Response from Ann on Aug 11, 2019
Thank you for your kind words..we are so glad you had a wonderful experience at Hatteras Sands!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our cabin was beautiful, very clean, and very comfortable. The campground is lovely and the staff is very friendly! We would absolutley stay here again! We didnt get a chance to use the pool but it looked really nice, didnt see a hippo waterslide.
Stayed 3 nights in Jul 2019
Response from Ann on Jul 18, 2019
Thank you for staying with us! We appreciate your business.

8/10 Good

Verified traveler

Stayed 2 nights in May 2019
Response from Ann on May 28, 2019
Thank you for staying with us. We are so happy you enjoyed your time with us at Hatteras Sands.

8/10 Good

Bell, Aberdeen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here in the large cabins. The water had a slight sulfur smell and the filters in the air conditioner were both due for a change. From how nice they were, i'm sure they wouldve changed the filters if i notified them immediately but i hadn't realized. Overall great trip and i will be visiting agail
Stayed 2 nights in May 2019
Response from Sylvia on May 16, 2019
Thank you for staying with us. We hope to see you in the future!

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2019
Response from Tammy on Apr 3, 2019
Thank you for staying with us..we hope you enjoyed our beautiful Park.

10/10 Excellent

Janelle, Columbia, SC

Liked: Cleanliness, property conditions & facilities, room comfort
It was very nice. Very clean and quiet. The propriety is very nice. Lots of things to keep kids busy.
Stayed 2 nights in Oct 2018
Response from Ann on Oct 26, 2018
Thank you so much for staying with us! We hope to see you again soon.

6/10 Okay

Cheryl, Sanford

Liked: Staff & service, room comfort
Very nice campground overall but mattresses on all 3 beds in the medium cabin were terrible and the picnic table for our cabin was in need of cleaning/painting. Would like to stay again if sleeping was better
Stayed 2 nights in Oct 2018
Response from Ann on Oct 24, 2018
Thank you for your feedback. We want to make sure our guests have as good as experience possible.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Bed wasn’t very comfortable and we had to bring our own linens. Cabin was clean and well kept. Fine for us as we only stayed one night.
Stayed 1 night in Oct 2018
Response from Ann on Oct 24, 2018
Thank you for your visit and your feedback. We hope to see you again next season.

10/10 Excellent

Maria, Connecticut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love my visit, my husband and I want to buy an RV and want it to see the area and how is like. I was so exited whe I saw my cabin. I felt like a little girl and my dogs love it too. We went walking to the trails and it was so nice. It’s so peaceful and beautiful. The only thing, was, I didn’t know that you should bring your own sheets, but we went to Walmart and resolve the problem and I think you could add a linen package too. I didn’t wanted to leave, I can’t wait to come back.
Stayed 2 nights in Aug 2018
Response from Rachel on Aug 9, 2018
Thank you so much for your visit! We are glad you enjoyed our park and the beautiful Natural surroundings. We hope you'll come see us again soon.

6/10 Okay

Verified traveler

Liked: Staff & service
Not what I had expected from photos
It was an ok place to stay. Awful expensive when you have to provide everything. The cabins feel like they are just thrown in at randomly spots at the back of the rv Park. Will not go back there again
Stayed 4 nights in Jul 2018
Response from Sylvia on Aug 29, 2018
Hello. Thank you for staying with us at American Heritage Rv Park. The cabins were placed so that each front porch faces the woods and not another cabin or campsite. We appreciate your business.

10/10 Excellent

Brent, Newton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Nice clean and quietcampground with helpful staff in a convent location to local attractions. We rented a nice clean cabin. Highly recommend.
Stayed 2 nights in Jul 2018
Response from Sylvia on Aug 29, 2018
Thank you for staying with us at American Heritage RV Park. We appreciate your business and hope you'll visit us again in the future.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Ok Stay
Cleanliness of the cabin was mediocre; beds extremely uncomfortable; worst part - every time we flushed the toilet an unpleasant odor unveiled...looking into it the sewer drain was right out front of the cabin.
Stayed 2 nights in Jun 2018

10/10 Excellent

McMom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
Beautiful grounds, clean, spacious, quiet. Playground for kids and a fully fenced in dog run. Wonderful stay!
Stayed 1 night in May 2018
Response from American Heritage on Jun 14, 2018
Thank you for your feedback! We hope you come again soon.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean cabin
My family of 4 stayed in one of their large cabins. There was 2 bedrooms . Our bedroom was a decent size (queen bed) and the other bedroom was small but adequate (bunk beds). The place was clean and it had a kitchen and small living room and small bathroom. We enjoyed it. The only negatives were that the kitchen was not well furnished and the WiFi signal was often weak but we would stay there again.
Response from American Heritage on Apr 11, 2018
Thank you for your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great surprise!
My wife and 2 dogs spent the Christmas weekend in a large cabin. Had everything we needed and room to run for the dogs who enjoyed the nature trail as well. Just a few minutes from everything around Williamsburg. We will be returning!
Stayed 2 nights in Dec 2017
Thank you for your feedback! We are glad you enjoyed your stay and we can't wait to see you again.

10/10 Excellent

melissa, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cabins
Wonderful place to stay! Very clean cozy and quite and the staff were very friendly!!
Stayed 1 night in Dec 2017
Response from American Heritage on Dec 12, 2017
Thank you so much for your feedback. We hope to see you again soon!

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Thank you! We are glad you enjoyed your stay!

10/10 Excellent

Daniell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip with pups
Went for my husbands birthday and traveling with two dogs so this was perfect. We stayed in Medium cabin. Small but cozy. Very clean. Just remember you are still at a campground, not a fancy resort. Great location and nice helpful staff. Easy Uber ride to Busch Gardens and Historic Williamsburg.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than a hotel!
We stayed in a large cabin and loved it! It was very clean, had dishes, utensils and coffeemaker in the small but complete kitchen. Our front deck faced the woods and the location was quiet and lovely! Dog-friendly cabins are available.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was fine....we would stay there again.