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Reviews of Super Inn Williamsburg

2 out of 5
Super Inn Williamsburg
6488 Richmond Rd, Williamsburg, VA

Reviews

4.8
Rating 10 - Excellent. 12 out of 75 reviews" "
Rating 8 - Good. 10 out of 75 reviews" "
Rating 6 - Okay. 7 out of 75 reviews" "
Rating 4 - Poor. 13 out of 75 reviews" "
Rating 2 - Terrible. 33 out of 75 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Elmyra

Stayed 2 nights in Oct 2023

2/10 Terrible

Dean

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Killed 25 roaches and they don't have no house keepers at all.
Stayed 2 nights in Oct 2023

6/10 Okay

Kenneth, Colonial Heights

Disliked: Property conditions & facilities
If you're looking for a place to stay for a night, then this will work. If you're looking for a place with a lot of amenities and luxury, there are better options in the area. I did see families there, so it's not a horrible or scary place. The staff was very pleasant and check-in was easy. The lights by the bed were broken, and the light above the sink did not work. Overall, the place suited my needs for the night. Think about your budget and how much you actually need.
Stayed 1 night in Oct 2023

2/10 Terrible

Michele

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

2/10 Terrible

Aleksey

Stayed 1 night in Aug 2023

4/10 Poor

Donna

Disliked: Staff & service
Here is what I did not like. I stayed in Room 132 The toilet was wobbling. I had to be careful when I sit on the toilet. When I sit on the toilet it was wobbling and when I got off the toilet, I had to be very careful so that I wouldn't fall because it was wobbling. Definitely the toilet was not stable because it was not secured on the floor good. When I turn on the hot water it was not hot. The shower head was not secured on the wall good. Housekeeping was not good at all. The time that I stayed they did not come in my room to empty the trash. They did not come to change the bed sheets. They did not come to bring in the towels like at other hotels. What they do is knock at your door and you give them the dirty towels. They say I will wash them and bring them back. They will knock first then hand you the clean towels. To me it looks like housekeepers are not allowed to come in the room like at other hotels. I will rate them a 1 star. Not going back.
Stayed 3 nights in Aug 2023
Response from GM on Aug 16, 2023
Thank you for your Three Days Business. Please tell truth about you stay. I came everyday 11.00am ask for anything you need and asking for to change Towel. You not open the Door and you not go out to Motel Room and my Housekeepers cannot clean the Rooms. If you in Room ,We cannot do any service.You never complain to any three days. or checkout time. Checkout time you came in Office and you say to me I Enjoy and coming back in future.

10/10 Excellent

Santana

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, it's only a 10 minute drive to get to Busch Gardens from here. If you stay, definitely go to Highway Pizza. Hotel was awesome.
Stayed 2 nights in Jul 2023
Response from GM on Jul 29, 2023
Thank you for your business.

4/10 Poor

Kasey

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The non-smoking room was fumigated with smoke and weed scent, there was a crack in the tub (hidden by the placemat in the tub), the bathroom light fixture was full of dead roaches, and the other tenants would argue all hours of the night. Not to mention the trains via the train tracks right next to the hotel. Would not recommend staying here again.
Response from GM on Jul 29, 2023
Sorry for Inconvenience. The management have reviewed your comments and they will be evaluated for the future satisfaction of our guest. Thank You.

2/10 Terrible

James

Stayed 9 nights in Mar 2023
Response from GM on Jul 29, 2023
Sorry for Inconvenience. The management have reviewed your comments and they will be evaluated for the future satisfaction of our guest. Thank You.

2/10 Terrible

Wayne

Business traveler
Disliked: Amenities, property conditions & facilities
It was not good. The roach bugs was overwhelming.
Response from GM on Jul 29, 2023
Sorry for Inconvenience. The management have reviewed your comments and they will be evaluated for the future satisfaction of our guest. Thank You.

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.... wonderful
Stayed 1 night in Dec 2022
Response from GM on Jul 29, 2023
Thank you for your business.

6/10 Okay

Yusuf

Business traveler
My room was not ready, I had to wait for a room to be ready and the condition of room didn’t worth to book.
Stayed 1 night in Oct 2022
Response from GM on Nov 9, 2022
Sorry for Inconvenience. The management have reviewed your comments and they will be evaluated for the future satisfaction of our guest. Thank You.

8/10 Good

RALPH, Yorktown

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Near train crossing.
Stayed 1 night in Oct 2022
Response from GM on Nov 9, 2022
Thank you for your business.

8/10 Good

RALPH, Yorktown

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decent sized mini fridge and has working elevator. Great front desk help by Chris/Yarish. Like trains nearby. Wish laundry was working, but not expected or anticipated regardless for price.
Stayed 2 nights in Oct 2022
Response from GM on Nov 9, 2022
Thank you for your business.

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was good
Stayed 1 night in Oct 2022
Response from GM on Nov 9, 2022
Sorry for Inconvenience. The management have reviewed the comments and they will be evaluated for the future satisfaction. Thank You.

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from GM on Sep 16, 2022
Thank you for your business.

6/10 Okay

Juan

Disliked: Amenities, property conditions & facilities
No comments
Stayed 2 nights in Sep 2022
Response from GM on Nov 9, 2022
Thank you for your business.

2/10 Terrible

Joelle

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to like. It's a dive.
Stayed 1 night in Aug 2022
Response from GM on Aug 12, 2022
Sorry for Inconvenience. The management have reviewed all the comments and they will be evaluated for the future satisfaction of our guest. Thank You.

2/10 Terrible

Doug

Stayed 2 nights in Jul 2022
Response from GM on Aug 3, 2022
Sorry for Inconvenience. The management have reviewed all the comments and they will be evaluated for the future satisfaction of our guest. Thank You.

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NASTY
Nasty nasty nasty...I get not having at the very least, coffee during covid however, all other hotels don't use that excuse anymore. Lazy ppl who just don't want to spend the few dollars a week it costs to make coffe for guests and why is there a coffee machine in the room but no pot? One would assume to make someone
Stayed 1 night in Jul 2022

4/10 Poor

Sharon

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was dirty and unkept the pool had white bird poop floating across the Whole surface of it. The bathroom was gross I went to take a shower in the morning and the shower curtain was so molded that it was sticking together and disgusting and Brown. Sink had a huge crack in it. Was very unsatisfied with my stay. Definitely not worth the money and it was out of my way. When I was looking for something close to Kings dominon.
Stayed 1 night in Jul 2022
Response from GM on Jul 21, 2022
Sorry for Inconvenience.It's a exterior pool & we do clean daily very frequently. The management have reviewed all the comments and they will be evaluated for the future satisfaction of our guest. Thank You.

6/10 Okay

Jeff

Disliked: Property conditions & facilities
Old and outdated. I had to plug in tv. Hairdryer had no fan working. Place has seen better days. Served our over night stay
Stayed 1 night in Jul 2022
Response from GM on Jul 15, 2022
Sorry for Inconvenience. The management have reviewed all the comments and they will be evaluated for the future satisfaction of our guest. Thank You.

8/10 Good

Terence

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from GM on Jul 2, 2022
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Duke

Liked: Staff & service
The room served its purpose. Wasn't anything amazing but the service during checking in was smooth and efficient. Could do a little better in minimizing the appearance of "renovations" being done, particularly in the bathroom in my room. It didn't blend in at all.
Stayed 1 night in Jun 2022
Response from GM on Jun 11, 2022
The management reviews all comments and they will be evaluated for the future satisfaction of our guest. Thank You.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a little time with GF
It was fine.
Stayed 1 night in May 2022
Response from GM on Jun 11, 2022
Thanks for your business.

2/10 Terrible

Norman

Disliked: Cleanliness, amenities, property conditions & facilities
The ceiling was caving in the whole room. It was dirty.
Stayed 2 nights in May 2022
Response from GM on May 31, 2022
Sorry for Inconvenience. The management reviews all comments and they will be evaluated for the future satisfaction of our guest. Thank You.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Great quiet and relaxing huge room
Stayed 1 night in Apr 2022
Response from GM on May 31, 2022
Thanks for your business.

10/10 Excellent

Edisheri

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from GM on May 31, 2022
Thank you for your business.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from GM on Jun 11, 2022
The management reviews all comments and they will be evaluated for the future satisfaction of our guest. Thank You.

8/10 Good

Fonda, Douglasville

Stayed 1 night in Mar 2022

4/10 Poor

Leigh

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was full of roaches. I had ordered food and had put it on the credezna and when I went to open the containers there were roaches all over the credenza. When I woke up there were roaches under the pillow. There was some crazy lady there who kept stalking me when I went out to walk my dog. She was nasty. They need an exterminator bad. There are no ground level rooms. So I had to walk steps that I am medically not suppose to climb. The owner I guess he was, was more concerned that I had a dog there who is a registered medical alert dog. I wpuld be more concerned aboit the cleanliness of the rooms and the roaches. I told them that when I registered. But he wanted to question me. The guy who checked me in was really nice. That was to only nice thing.
Stayed 1 night in Dec 2021

4/10 Poor

Rokeya

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So many restaurants nearby. They transferred me to a different room when I complained about the room because there were roached all over, the water won't drain on sink and the shower won't work. The new room they transferred me to wasn't that good as well. There were no roached but water drained slowly in sink. The water knobs were lose in the bathroom. The shower wasn't working properly. The room wasn't clean enough.
Stayed 1 night in Dec 2021

4/10 Poor

Loreen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Derek

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2021
Response from GM on Oct 18, 2021
Thank you for your Business.

4/10 Poor

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy customer
Elevator was down i had to climb 2staircases of steps my left leg is painful from back injury.the shower spikets were tight and i could not turn water on for a shower manager said water runs to room below my room. Wow not a happy stay at all
Stayed 3 nights in Oct 2021
Response from GM on Oct 18, 2021
Sorry for inconvenience during your stay. Shower works perfect but due to your age you can not turn on faucets. Elevator down one day because some parts issue but next days technician came and fix it and back to work. Thank you again for your Business.

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was OK, and that was all! The bathroom was a disaster. The toilet roll holder was broken. The toilet roll was almost fully used up. No additional rolls. The spigot in the bathtub was broken and was a steady stream all night. The bathroom towels were very thin and small. The switch between the shower and the bathtub only half released so that only a small flow came out of the shower. Fortunately my spouse was not with me. The facility is not handicap accessible. The facility is a 'walk up.' Stairs only. No elevator, no ground floor rooms. Terrible value for money.
Stayed 1 night in Oct 2021

2/10 Terrible

Patricia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Place to not stay here!
Not so good. Train kept us awake tracks ran behind hotel. Hardee’s next door lights kept us awake. Right on the busiest road closest it could get. No room service and rationed the number of towels. No towel rod in bathroom had to ask for additional toilet paper. Ceiling in bathroom coming down, tub crackled when you stepped in it. Carpet smelt like urine. Switch on light beside mirror would not keep light on. No cover on batteries in remote control. Had to ask for step mat of bathroom, hot and cold water in tub very hard to regulate and at times thought it would not even cut off. Asked for hand towels and were told they had none. I had to carry out our garbage to dumpster. Was told not room service or breakfast since Covid. Which could live with if other things had not be so bad. This place needs a whole gut job, remodel or tear down and rebuild it is so old and not been kept up. Only plus could park under it and go in and out without being in the weather.
Stayed 3 nights in Oct 2021

8/10 Good

Shirley

Stayed 1 night in Oct 2021

10/10 Excellent

Destiney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, super friendly staff. Would absolutely stay here again
Stayed 2 nights in Sep 2021
Response from GM on Oct 18, 2021
Thank you for your Business.

2/10 Terrible

Bridget

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how friendly the staff was. Also there is plenty of things to do within walking distance.
Stayed 1 night in Aug 2021
Response from GM on Oct 23, 2021
Thank you for your Business.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Bugs/roaches. Tv was small but for the price that wasn't a big problem. Everything else was smooth. They offer covered parking under the bldg (garage style), which was nice in bad weather.
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hate to be honest, but this was probably the most rundown $150 /night hotel I have ever stayed in. Bare minimum amenities, including the world's smallest coffee..creator?but no heat-resilient cups, only 2 Ghirardelli wafer-sized soap bars, broken fixtures & switches, and wall plugs that were mostly unusable due to the location of the bed. The door didn't close fully within the door frame, the pool closure was unlisted (and honestly my big selling point for even WANTING this stay), and the whole feel was far from the standard I considered acceptable for what I paid. Sucks because the concierge was polite and amicable, but if a hotel is to be positioned in a high-value area, it reeeeeally needs to be high quality top to bottom.
Stayed 1 night in Jul 2021

2/10 Terrible

Tawanda

Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very nice stuff
Stayed 1 night in Jul 2021
Response from GM on Oct 23, 2021
Thank you for your Business.

2/10 Terrible

Arlantis

Disliked: Staff & service, amenities, property conditions & facilities
Took three
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It smells like hell, no ventilation at all
Stayed 1 night in Jul 2021

2/10 Terrible

Checerr

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sucks
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!!!!
Horrible Horrible! Stay away from this hotel. Mold in the fridge and shower. Trash everywhere. The rooms werent cleaned and smelt so bad. The owner is rude and dismissive. Way over priced. There was a drug deal going on when we got there. Just the worst hotel i have ever stayed at.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing in the room worked the phone did not work 2 of the lamps did not work 1 had no light bulbs It was not clean the parking lot was atrocious the elevator did Not work the pool was covered and an accessible covered in dirt The staff was rude Cleaning service never came to our room a single day we were there
Stayed 7 nights in Jun 2021