“There was a fire alarm at 6:30AM, and there was a ton of confusion over it without any offered explanation other than at checkout. This almost caused a very elderly woman in a walker to try to go down the stairs from the top floor since the elevator was out of service, and while I was able to reassure her I’m sure it was a false alarm (which it was), no staff ensured everyone was OK after it stopped. Not only that, but my key card stopped working for both the room door and the outer hotel door……
“There was a fire alarm at 6:30AM, and there was a ton of confusion over it without any offered explanation other than at checkout. This almost caused a very elderly woman in a walker to try to go down the stairs from the top floor since the elevator was out of service, and while I was able to reassure her I’m sure it was a false alarm (which it was), no staff ensured everyone was OK after it stopped. Not only that, but my key card stopped working for both the room door and the outer hotel door……
Ellie