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Reviews of The Residence Zanzibar

5 out of 5
The Residence Zanzibar
Mchangamle, Kizimkazi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 112 out of 156 reviews" "
Rating 8 - Good. 27 out of 156 reviews" "
Rating 6 - Okay. 8 out of 156 reviews" "
Rating 4 - Poor. 4 out of 156 reviews" "
Rating 2 - Terrible. 5 out of 156 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

TASNEEM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly magical holiday with great attentive staff, Nitin and his team really looked after us. The resort is set in a very natural surrounding and there is lots of opportunity to catch the wildlife in action (including cheeky monkeys!). Pool was great for long swims, fitness centre was very well equipped. The food was immaculate! Both the lunch and dinner menu amazed us every time we dined. Evening entertainment was very entertaining! I recommend you go for all inclusive, full board or at a minimal half board.
Stayed 6 nights in Apr 2024
Response from Ko on May 5, 2024
Dear TASNEEM,Thank you for sharing your wonderful experience with us. We are thrilled to hear that you enjoyed the serene surroundings, our well-maintained facilities, and the diverse wildlife at our resort. It is always rewarding to know that our team, led by Nitin, made your stay memorable. Your kind words about our culinary offerings and evening entertainment are greatly appreciated and have been shared with our team. We look forward to welcoming you back soon for another enchanting stay with us.Warm regards,Ko HakamataRoom Division Manager

8/10 Good

Marek

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Amazing! Travel also to Tanzania to visit safari.
I stayed 9 nights (Feb 24) in Residence Zanzibar together with my 3 daughters (13, 17, 20y.) to have "onetime" holiday that included also safari in Tanzania. Hotel is situated approx. 90min far from an airport, surrounded by a tropical garden. Hotel offers only villas with private pools. We stayed at Frangipani villa, which easily accomodates 4 almost adult persons. Villa is very large (3 rooms, 2 bathrooms) pleasant, private pool very spacious. One may say, that a furniture is a little bit outdated, but we are in Africa and even though I am quite demanding - it was not a problem. In the middle of the resort, there is "master pool", there are also equipped gym, tennis court and other sport facilities. Food is absolutely excellent. During dinners they served local foods, seafood, grill, pasta - the offer is very varied and very tasty. Hide and low tide can be uncomfortable for someone, because it is almost impossible to swim directly at the beach, but it can be easily solved by various activities like snorkelling with dolphins, starfish, sandbank etc. They will take to by boat 10min from the hotel to the ocean and you can swim as much as you can. Definitely visit Stone town! Unbelievable city including arabic, afric, european elements. Prison island is not so interesting. And finally - if you have a time and energy, go to Tanzania to visit national parks. Even only for 2 days as we did it. The country is safe, people very nice and heplful and you may have unforgettable holiday
Stayed 9 nights in Feb 2024
Response from Ko on Feb 18, 2024
Dear Marek,Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you and your daughters enjoyed your stay with us and had a memorable holiday.It brings us immense satisfaction to know that our Frangipani villa provided comfortable accommodation for your family. Our top priority is to create a pleasant atmosphere for our guests while maintaining an authentic African experience.We are thrilled that you found our culinary offerings to be excellent, as our talented chefs strive to provide a diverse and delectable array of dishes using fresh, local ingredients. Your feedback on our activities and excursions is invaluable, as it helps us continuously improve and enhance the experiences we offer.Thank you once again for choosing The Residence Zanzibar for your special holiday. It was a pleasure having you as our guests, and we hope to have the opportunity to welcome you back in the future.Warm regards,Ko HakamataRoom Division Manager

8/10 Good

Seham

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some positives: Was clean and the rooms were amazing. The rooms are very big, and you have your own private pool (well our room had this not sure if all rooms do) and we even got to see monkey's whilst we were there which was awesome. Food at the buffet was okay - wasn't amazing, but wasn't horrible either. It was decent. Staff were really lovely too, however they are not as friendly as staff at a different hotel we stayed at in Zanzibar. Some negatives: I booked a couples massage at the spa. The spa was very visually pretty and staff were friendly and were able to accommodate to quite last minute bookings. However the massage services was poor. There was no relaxing music playing, the therapists were whispering between themselves during the massage. At one point the massage just paused although the therapist was there sitting next to me. I'm not sure if she fell asleep or what had happened. It was worth twenty dollars but I paid one hundred and fourty dollars per person, and so I was quite disappointed with the massage. The actual massage itself was poor, no techniques were used and I think staff here need training. Also, my sister found a snake in her shower. There are two showers, one inside and one that is outside but still apart of your room. The snake she saw was in the outside one. She raised this with the reception and it took 1 hour for anyone to come, at that point she had no idea where it went. Staff said snakes are rare and so we were even more worried.
Response from Ko on Jan 11, 2024
Dear Seham,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your valuable input and are glad to hear that you found our villas spacious and enjoyed the private pool feature. It's also delightful to know that you had a memorable encounter with monkeys during your visit.We apologize for any shortcomings you experienced during your stay. In particular, we are sorry that your couples massage at our spa did not meet your expectations. We have taken note of your concerns about the lack of relaxing music, therapist behavior, and overall quality of the massage. Rest assured, we will address these issues to ensure that future guests receive a better experience.Regarding the snake incident, we sincerely apologize for the inconvenience and any distress it may have caused. Your safety is our top priority, and we will review our procedures to ensure that our response to such situations is more prompt in the future.We value your feedback and strive to improve our guests' experiences. We hope to have an opportunity to welcome you back in the future and provide a more satisfactory experience.Warm regards,Ko HakamataRoom Division Manager

8/10 Good

Magali

Stayed 4 nights in Dec 2023
Response from Ko on Dec 31, 2023
Dear Magali,Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a very good stay at our hotel. Our team is committed to providing exceptional service and it's rewarding to know that we have met your expectations.We look forward to the opportunity to welcome you back in the near future.Warm Regards,Ko HakamataRoom Division Manager

10/10 Excellent

Nazma, Luton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. It felt like a family environment. I was quite emotional after I left. The managers and staff did everything possible to make my stay perfect. Benjamin, kitchen staff and housekeeping and all cleaners helped me out a-lot during my stay. This was a dreamy luxurious stay. I was even given complimentary treats on my arrival. I booked the Ocean view prestige Villa and it was a great decision. You have bikes at the villa which you can use to explore around the resort and gardens. The spa is extremely amazing. I loved my therapist Anna she was brilliant. Highly reccomend.
Stayed 1 night in Dec 2023
Response from Ko on Dec 13, 2023
Dear Nazma,We are absolutely thrilled to hear about your wonderful experience at The Residence Zanzibar.It's heartwarming to know that our team members, including Benjamin, Anna, our kitchen team, and housekeeping, made such a positive impact on your stay. We strive to create a great environment and it's rewarding to see that reflected in your visit. We will make sure to pass on your kind words to them. It brings us immense joy to hear that the Ocean View Prestige Villa exceeded your expectations and you were able to enjoy the bikes to explore our beautiful resort and gardens.We look forward to welcoming you back for another memorable stay with us in the future.Best Regards,Ko HakamataRoom Division Manager

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect quality time in perfect place
Perfect Residence. Luxury amenities. Pool area, dinning villas stunning. Staff , every person very pleasant, smiling and ready to help, please you in any possible way. Food is good. Entertainment at dinner time with african bands, dancing. Nice music.extremly clean pool, bathrooms, all common area..Me and my housban enjoyed our stay. Thank you Residence.
Stayed 2 nights in Nov 2023
Response from Ko Hakamata on Nov 22, 2023
Dear Elena,We are delighted to hear that you had a pleasant stay at our hotel and enjoyed the luxury amenities we offer. We take great pride in providing exceptional service and ensuring that every guest's experience is nothing short of remarkable.Our team members are meticulously trained in hospitality, and we are pleased to hear that they were able to exceed your expectations with their attentive and courteous service. We strive to create an environment where every person feels welcome, comfortable, and cared for.Furthermore, we are thrilled to hear that you found our pool area and dining villas stunning. Our team takes extra care in maintaining the cleanliness of all common areas, including bathrooms, to provide a hygienic environment for our guests.Regarding the food quality, we always aim to provide a gastronomic delight with our dishes prepared by our expert chefs who use fresh ingredients. We appreciate your feedback on this aspect of your stay.Lastly, we are glad that you enjoyed the African band entertainment during dinner time. Our team works tirelessly to provide unique experiences for our guests through various forms of entertainment.Thank you once again for choosing our hotel as your preferred accommodation choice. We look forward to welcoming you back soon for another unforgettable experience.Ko HakamataRoom Division Manager

8/10 Good

Asma

Traveled with family and small children
Liked: Cleanliness, staff & service
The room was large and beautiful sea view and outdoor private pool. Please note not fully private pool. The bathroom was nice but lots of bugs. When I mentioned it to the hotel they came to spray with bug spray (including indoor with kids). Highly venomous snake in outdoor shower - could very easily come in as there was a glass sliding door between indoor and outdoor shower which has a large gap. Took security 1 hour to come to remove snake, it disappeared by the time they arrived. Stayed elsewhere in zanzibar and did not have as many bugs inside. Food not great. Very basic. Was ok but I wouldn’t stay here again. Lovely experience with monkeys though and enjoyed the pool. The beach isn’t proper sand so uncomfortable to walk on and water not clear because of this. Staff were nice.
Response from Ko Hakamata on Nov 14, 2023
Dear Asma,Thank you very much for taking your valuable time to share your experience at The Residence Zanzibar. I apologize for any inconvenience caused during your stay with us. We strive to provide our guests with an exceptional experience, and it appears we have fallen short of our goal in your case. Please allow me to address some of the concerns you have raised.Regarding the issue with bugs, we take all necessary measures to prevent and control their presence on our property. However, being located in a tropical climate, it is not uncommon for insects to be present in certain areas. We will ensure that our pest control measures are reviewed and enhanced where necessary.As for the snake you encountered, we understand how distressing this must have been for you. Our security team acted as quickly as possible to resolve the issue from the premises. We will review our procedures to ensure that such incidents are handled even more efficiently in the future.We are glad to hear that you enjoyed your interactions with the monkeys on our property and had a pleasant time at the pool.In terms of the food quality, we are disappointed to hear that it did not meet your expectations. Our culinary team takes great pride in providing a varied menu using fresh local ingredients whenever possible. We will certainly review your feedback and make any necessary improvements.We appreciate your kind words about our team members and the beautiful location of our property. It is always gratifying to hear that guests enjoy their time with us despite any issues they may encounter.Once again, thank you for taking the time to provide us with feedback about your stay. We hope that you will consider returning in the future so that we may demonstrate the true level of hospitality that we are capable of providing.Best Regards,Ko Hakamata Room Division Manager

10/10 Excellent

Estella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, stayed in a one bedroom villa and it was beautiful and clean, food choices were good also but could have more options. Pavilion restaurant was really nice. The place is really big and because they are all villas it sometimes feel like there’s not many people around, when in fact they are sold out. Would stay here again only downside is the location, the road conditions are not the best on some areas, and nothing around the resort so you are forced to only eat and stay on the villa. However it’s not too far from some of the activities.
Stayed 3 nights in Oct 2023
Response from Aftab on Oct 16, 2023
Dear Estella,We're delighted to hear that you had a wonderful stay in our one-bedroom villa. Your compliments about the cleanliness and the beauty of the villa, as well as your positive experience at the Pavilion restaurant, mean a lot to us. We understand your concerns about the location and road conditions, but we're pleased to be close to various activities. We'll certainly take your feedback on food options into consideration. We hope to welcome you back in the future and continue providing you with an enjoyable experience. Thank you for choosing our hotel.

4/10 Poor

Sachin

Liked: Cleanliness, room comfort
Disliked: Staff & service
5 star resort, 2 star sevrice
The food is below average, also the free water activities that the hotel provides were unavailable when we stayed there for 4 days. Similarly, the steam room was out of order. We had a half board stay and they would charge for water during dinner (but not for breakfast). Most of the vegetables were from the can although fresh vegetables are available in the market. For a five star hotel I would expect more.
Stayed 3 nights in Sep 2023
Response from Aftab on Oct 16, 2023
Dear Sachin,We deeply appreciate your feedback on your recent stay. We're truly sorry for the inconveniences you encountered, including the unavailability of certain activities, issues with the steam room, and concerns about the dining experience. Your comments are essential in our ongoing efforts to enhance our services and amenities. We will certainly address the issues you've raised and work towards ensuring a more satisfying experience for our guests. Your input is invaluable, and we hope to have the opportunity to provide you with a much-improved visit in the future. Thank you for sharing your thoughts with us.

10/10 Excellent

Regina

Stayed 2 nights in Sep 2023
Response from Aftab on Oct 23, 2023
Dear Regina,We appreciate your feedback and are delighted to hear that you enjoyed your stay with us!Warm Regards,

10/10 Excellent

Gibbons

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Aftab on Sep 10, 2023
Many thanks for sharing your invaluable feedback on your recent stay with The Residence Zanzibar on the Spice Island Zanzibar

10/10 Excellent

boris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holidays
Amazing localization and very well maintained gardens. Staff is very nice and always helpful.
Hotel pool
Villa pool
Stayed 2 nights in Jun 2023
Response from Aftab on Jul 5, 2023
Dear Valued Guests,Thank you for your positive feedback on the amazing location and well-maintained gardens during your family holiday. We're glad to hear that the staff was friendly and helpful. We appreciate your review and value your experience with us. If you have any further comments or questions, please feel free to reach out. We look forward to welcoming you and your family back in the future!Best regards,

10/10 Excellent

Akilah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing but the highlight was Ms Joyce. She is incredible. My son was sick upon arrival and everyday she checked on him, brought him food to the room and made the stay so pleasant.
Stayed 4 nights in Jun 2023
Response from Aftab on Jun 7, 2023
Dear Akilah,Thank you for your fantastic review! We're thrilled to hear that you had an amazing stay at our property and that Joyce made such a positive impact on your experience. It warms our hearts to know that she went out of her way to take care of your sick son by checking on him and providing food to your room. We'll be sure to commend Joyce for her exceptional service. It was a pleasure hosting you, and we hope to welcome you back soon for another pleasant stay.Best Regards,

10/10 Excellent

Jon Arne

Stayed 2 nights in May 2023
Response from Aftab on Jun 3, 2023
Many thanks for sharing your valuable feedback of your recent stay at The Residence Zanzibar.

2/10 Terrible

lawrence

Stayed 2 nights in May 2023
Response from Aftab on May 20, 2023
Dear Lawrence,Thank you for providing us with your feedback. After careful consideration, we have thoroughly reviewed the details of your stay. We have noted that the courtesy call made during your visit indicated that everything was satisfactory, with no reported concerns.However, we kindly request additional information regarding the specific reasons behind your low rating. This will greatly assist us in understanding your perspective and identifying areas where we can further enhance our services. Thank you once again for your feedback.

10/10 Excellent

Henry

Stayed 2 nights in May 2023
Response from Aftab on May 17, 2023
Thank you for sharing your valuable feedback of your recent stay with The Residence Zanzibar

10/10 Excellent

KHILNA JAYESH

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
It was amazing! Loved everything about the property .. special thanks to Helen at the dinning hall for being very efficient as well as all her colleagues who were always smiling and extremely helpful. And to all the happy chefs who would come to check if all was okay.. not to forget the happy gentleman at the pool who would help us with our towels/fruits etc. loved it!
Stayed 3 nights in May 2023
Response from Aftab on May 9, 2023
Dear Khilna Jayesh,Delighted to hear you had an amazing stay with us. thank you for the special mention of Helen, the chefs, and Khatib (on the pool), indeed they are our stars, we will ensure to pass the message to the team, it means a lot to them. We look forward to welcoming you back soon.Thank you.

10/10 Excellent

Roger

Stayed 3 nights in May 2023
Response from Aftab on May 29, 2023
Many thanks for sharing your valuable feedback on your recent stay with us.

10/10 Excellent

Witness

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely had an amazing time at The Residence Zanzibar. Everything was perfect, thanks so much for the hospitality.
Stayed 3 nights in Apr 2023
Response from Aftab on May 9, 2023
Dear Witness,Thank you for sharing valuable feedback on your recent stay with The Residence Zanzibar.

10/10 Excellent

Therese

Stayed 7 nights in Apr 2023
Response from Aftab on May 9, 2023
Thank you for sharing valuable feedback on your recent stay with The Residence Zanzibar.

10/10 Excellent

guillaume

Stayed 6 nights in Apr 2023
Response from Aftab on May 9, 2023
Thank you for sharing valuable feedback on your recent stay with The Residence Zanzibar.

10/10 Excellent

Jean

Stayed 1 night in Apr 2023
Response from Aftab on May 9, 2023
Thank you for sharing valuable feedback on your recent stay with The Residence Zanzibar.

10/10 Excellent

Kenneth

Stayed 1 night in Apr 2023
Response from Aftab on May 9, 2023
Thank you for sharing valuable feedback on your recent stay with The Residence Zanzibar.

10/10 Excellent

Kenneth

Stayed 3 nights in Apr 2023
Response from Aftab on May 9, 2023
Thank you for sharing valuable feedback on your recent stay with The Residence Zanzibar.

10/10 Excellent

Kunaal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, bit far from the airport but definitely worth the trip. Amazing food, a very polite and pleasant group of staff, very helpful, attentive to details, large clean rooms, very well kept and maintained hotel and facilities and amazing activities, great snorkelling site nearby.
Stayed 3 nights in Apr 2023
Response from Aftab on May 9, 2023
Dear Kunal,Thank you for sharing valuable feedback on your recent stay with The Residence Zanzibar. Delighted to hear you enjoyed varied food and quality, our spacious private pool villas, and resort services & facilities during the stay.

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Aftab on May 9, 2023
Thank you for sharing valuable feedback on your recent stay with The Residence Zanzibar.

10/10 Excellent

christophe

Stayed 1 night in Feb 2023
Response from Aftab on Feb 6, 2023
Many thanks for sharing your valuable feedback.

10/10 Excellent

Shital Prakash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jan 2023
Response from Aftab on Mar 8, 2023
Dear Shital,Appreciate leaving awesome feedback, delighted to hear you enjoyed your overall stay with us.Thank you.

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant wait to be back
Amazing as it is my 4th time to stay in the residence, its so comfortable feela like home, the food options one of the best on the island.
Stayed 2 nights in Nov 2022
Response from Aftab on Nov 16, 2022
Dear Sara,Delighted to hear you loved your stay with us.we eagerly await your return for yet another amazing stay.With regards from all of us.

10/10 Excellent

Husain

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel, with plenty to do and a very large space to explore. Staff were amazing and very friendly, in particular Nuhu was always on hand to assist with any requests, including catering complimentary room service whilst my wife was ill on the first night. This was an amazing unexpected gesture.
Response from Aftab on Nov 12, 2022
Dear Husain, Delighted to hear you loved your stay with us. Thank you for the special mention, indeed Nuhu is one of our many amazing staff on the ground making sure all our guests are well taken care of.we look forward to welcoming you back for yet another memorable stay.With regards from all of us.

6/10 Okay

Lia

Stayed 3 nights in Oct 2022
Response from Aftab on Nov 12, 2022
Many thanks for your feedback.

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved our stay at the Residence Zanzibar. The staff was excellent and so kind and always happy. Overall the resort’s grounds are really beautiful. The facilities were great. We always felt safe with friendly staff on grounds whenever needed, but also had lots of peace and quiet to enjoy our stay. Our luxury garden pool villa was huge. We loved the private pool and the massive bathroom - amazing tub and both an indoor and outdoor shower. Another big highlight for us was the spa. We tried a variety of treatments and all of them were excellent. Felt completely relaxed and at peace. The dining options were also good, with a breakfast buffet that has a huge variety of foods as well as live omelette and waffle/pancake stations. Some nights we enjoyed the buffet dinner and others we enjoyed the quieter, more intimate set menu of the pavilion dining area. Every night at dinner a different act provided entertainment and we were really impressed by the quality. Would highly recommend The Residence for any stay in Zanzibar.
Stayed 10 nights in Oct 2022
Response from Aftab on Oct 24, 2022
Dear Valued Guests,Delighted to hear you loved your stay especially our spacious private pool villas, food & beverage, and services offered by our amazing staff during your stay.We look forward to welcoming you back for yet another memorable stay.

10/10 Excellent

ABDUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Villas, service and food
Stayed 4 nights in Sep 2022
Response from Aftab on Sep 23, 2022
Dear Valued Guests,Delighted to hear that you enjoyed your stay with us.Looking forward to welcoming you back in near future.With regards from all ou us.

2/10 Terrible

douglas

Traveled with partner
Disliked: Cleanliness, amenities
This could be a great five star property, but as it is, it misses completely. The pool is great, the rooms are nice. Half the staff try very hard. The problem is it is misses on almost all fronts.. the food is often themed like a cruise ship, there are ants all over the utensils... it is the kind of place honeymooners enjoy but experienced travelers will be very, very very, disappointed.
Stayed 3 nights in Jun 2022
Response from With regards from all of us. on Aug 17, 2022
Dear Valued Guests, Thank you for sharing your feedback with us, greatly disappointed to hear the concerns you have kindly pointed out, together with the management team, we have taken the necessary measures to improve the areas highlighted and will ensure that all that is highlighted is well addresses.

10/10 Excellent

Ralph

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We’ve been blessed to be able to stay at a lot of top hotels around the world but this was one of the best! An absolutely stellar hotel. From the architecture to the interior design, to the attention to detail to ensure you are as comfortable as possible (for example they even fumigate the property so that you don’t get mosquito bites!). The garden view room was beautiful, private, peaceful and gorgeous. The facilities are great - the suites come with a gorgeous bathroom designed to perfection, with a stand-alone bath tub with bath salts, a beautiful marble large shower, an outdoor “cold water” shower if you’re feeling adventurous, beautiful lighting, beautiful scents. There is a spacious living room with multiple seating. The bedroom is gorgeous, you wake up looking into the private pool terrace. The buffet was great - lots of options and I’m pleased that they also include local food in the African Buffet which was one of the nights on rotation (a lot of other top hotels abandon local food which is a shame). Great gym with well maintained equipment. Lovely spa, beautiful massages. There’s also a sauna and steam room. Golf buggies plus complementary bicycles are the modes of transport if you don’t want to walk around the resort. The team have thought of everything! Huge thanks to Masemo, Benjamin, Nuhu, Nubia and the entire team for making our stay incredible and allowing us to celebrate our wedding anniversary in style! Couldn’t recommend enough - peaceful luxury!
Stayed 1 night in Jul 2022
Response from With regards from all of us. on Aug 17, 2022
Dear Ralph, Delighted to learn that your stay with The Residence was One of the best, what a great way to describe a perfect stay, an absolutely a Steller. Glad to hear that you like the way our spacious private villas and their interior, the pool, the food & beverage service, the gold car, the Spa and its services, and every minor detail you noticed and have shared with us and our readers are really amazing. We are nothing without our amazing team and thank you for the special mention of Masemo, Benjamin, Nuhu, and Nubia we will ensure to pass the message to the team. We eagerly await your return for yet another one of its kind experience to cherish.

10/10 Excellent

Carine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PARADISE ON EARTH ! One of my best vacation to date. The staff at the residence was very friendly and professional. It all started with Abdul who picked me up from the airport and gave me a nice guided ride to the property. He is so friendly and knowledgeable. I stayed in the unit 309. Everything was impeccable! From the fresh flowers on the bed, cleanliness, and beautiful and subtle decor. At the restaurant, Josephine always greeted me with a smile. She is so much fun and was very attentive to all my needs and allergies!! The food was immaculate! Chef Sumesh was splendid! I cannot forgot about Benjamin at the reception. My Go to guy. No issues seemed too small or too big for him! The whole staff was nice and professional but those particular ones went the extra mile to make my vacation amazing !!! The residence is intimate yet entertaining. The right balance of quietness and fun. I will most definitely be back.
Stayed 5 nights in Jan 2022
Response from Aftab on Mar 7, 2022
Dear Valued Guests, What a true pleasure & heartwarming to hear that your stay at The Residence Zanzibar was "Paradise on Earth". My lovely team joins me in thanking you for taking the time to write such a warm and caring review about your stay. Thank you for the special mention of our stars Chef Sumesh, Benjamin, Josephine, for the exemplary service provided to you during your stay. The highest reward for all of us is exactly what we have offered to you, a fantastic stay combined with unforgettable memories. We truly hope to see you return to our paradise for another wonderful experience!

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Aftab on Jan 25, 2022
Thank you for your awesome rating. We hope to welcome you again in near future. With regards from all of us!

10/10 Excellent

Osaretin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my many years of traveling, The Residence Zanzibar has been one of the best hotels I have ever stayed in. Now the route to get there was very daunting and long, however, you are immediately gratified by the open, serene, and tranquil entrance as you move past the gates. I never put much thought into my arrival but the attendants here help set the tone for such a beautiful stay. The property was lush with natural wildlife, beautiful flowers everywhere and a wonderful natural aroma that helps ease you into what is about to be a wonderful getaway. This review comes extremely late so I have forgotten many of the staff names but EVERY SINGLE ONE of the people I encountered were extremely helpful, polite and welcoming. I was able to book all my excursions with the front desk staff. Breakfast was wonderful with a variety of food options, fresh fruits and pressed juice, and my favorite, the omelette station. And though breakfast was great, dinner was AMAZING. Every night brought a different cultural cuisine that was expansive and delicious. You left dinner feeling satiated and yet excited for what tomorrow would bring. I highly recommend upgrading to the all-inclusive or at least breakfast and dinner options. The villas were well kept and the layout so beautiful that I don't believe the pictures do it justice. The spa was also good and the gym was updated. I recommend that if you plan any excursions, ensure you leave time to enjoy the Residence, it is worth it.
Stayed 7 nights in Sep 2021
Response from Aftab on Jan 11, 2022
Dear Valued Guest, Thank you for your generous review, this has made our day here at The Residence Zanzibar. we are delighted to hear that you enjoyed your stay with us. we greatly appreciate your time taken to highlight every single detail and appreciated the efforts from our team which contributed to your overall experience. we look forward to welcoming you back. With regards from all of us! Thank you. Aftab

8/10 Good

Anthony, Dubai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a beachfront apartment which was beautiful, the private pool was amazing and fully lived up to the expectation set by the website photo's. I really enjoyed by 5 days here. I would have enjoyed it more if a) there was an a la carte dining option (everything was a buffet), and b) the sea was more appealing for swimming and snorkeling (the last point is not the hotels fault, just an observation).
Stayed 5 nights in Dec 2021
Response from Aftab on Jan 11, 2022
Dear Valued Guest, Delighted to hear that you greatly enjoyed staying with us. we have taken the suggestion you have kindly pointed out and will ensure that we will work on it to improve on it. I hope you will choose to stay with us again in near future and will give us the opportunity to serve with you an entirely different experience. With regards from all of us! Aftab

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Aftab on Mar 29, 2022
Thank you

10/10 Excellent

Amit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay at Zanzibar
Had an amazing family holiday ...beautiful property....very classy....with an amazing beach . The service was excellent ....specially the F&B area managed by Pritam....who took care of our dietary needs of pure veg good ...and chef Somesh really made it very special for us by making most amqzing veg dishes eveey day...and the best part was the special ice cream cake made for my daughters birthday. Really made us feel special. The rooms / villas were very nice and spacious. The dinner was different theme every night....with live music / band
Stayed 3 nights in Aug 2021
Response from Aftab on Aug 23, 2021
Dear Valued Guests, How truly heart-warming to read your beautiful tribute! There is nothing more gratifying than to know your expectations were exceeded during your stay and that you found everything perfect. Thank you very much for your words of praise- especially for the outstanding attention you received from our team members and for recognizing our entire team. we are all looking forward to the great pleasure and honor to welcome you again to The Residence Zanzibar and we will do our best to offer you again a fire-cracking stay! With kind regards and sweet memories from all of us,

2/10 Terrible

Oliver

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We had an amazing time very relaxing ! Gorgeous property
Stayed 1 night in Oct 2020
Response from Aftab on Jul 16, 2021
Thank you for choosing to stay with The Residence Zanzibar. Great to hear that you enjoyed your stay with us. look forward to welcoming you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Amazing stay!! Staff was great
Stayed 3 nights in Oct 2020
Response from Aftab on Jul 16, 2021
Thank you for your gracious feedback.

10/10 Excellent

ESchmidt, Minneapolis, MN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW words cannot describe how beautiful this resort is. We booked 4 nights here for our honeymoon and wish we had stayed longer!! We could not find a single thing to complain about here - it was clean, the food was phenomenal, the staff was friendly and helpful and everything from the rooms to the main pool to the restaurant views of the beach were stunning. You will not regret staying here!!
Stayed 4 nights in Feb 2020
Response from Aftab. on Jul 16, 2021
Dear Valued Guests, Your review has made our day, thank you so much! There is nothing more gratifying than to know your expectations were exceeded during your stay. It was absolutely a pleasure hosting you and the whole team eagerly awaits your return. With kind regards from all of us,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
A great resort in which we enjoyed a very enjoyable week. Friendly staff, great food and a spacious well cleaned.
Stayed 6 nights in Feb 2020
Response from Aftab on Jul 16, 2021
Thank you for your lovely feedback, great to learn that you enjoyed your stay with The Residence Zanzibar. Look forward to welcoming you back for yet another memorable experience!

10/10 Excellent

Owain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
Superb! Highly recommended - from the villa, to the food, to incredible staff. Would go back tomorrow if we could.
Stayed 3 nights in Feb 2020
Response from Aftab on Jul 16, 2021
Wow, Thank you for your lovely words. Looking forward to welcoming you back soon!

10/10 Excellent

MelHayward, Reading

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service and staff were impeccable throughout our stay.
Stayed 6 nights in Feb 2020
Response from Aftab on Jul 16, 2021
Thank you for your lovely feedback. Look forward to welcoming you again!

8/10 Good

Jack

Liked: Cleanliness, property conditions & facilities, room comfort
Will try again.
We enjoyed our vacation very much overall - there were some areas of improvement in terms of service at meal times where one felt a little "processed" as if you were in a holiday camp rather than a prestige private resort. The food offering was adequate. Housekeeping was excellent for the first two days and then dwindled in efficiency - The property was very busy and one felt that it was understaffed versus the guest occupancy and therefore service levels were unimpressive. We had a misunderstanding in terms of a "complimentary" spa treatment which actually turned out to be merely a discounted treatment, but the management of the hotel dealt with the matter graciously - my feeling is that any complimentary offerings should be made crystal clear as to what that really is.... The property, in the main, is well looked after and extremely well laid out and the beach is kept constantly clean which is refreshing, the pool area is very attractive and relaxing but again the service levels need to be raised in this area because you are constantly looking for a waiter for drinks or a snack. The resort front gate access control personnel need to be far better briefed on arrivals for the day because you are kept embarrassingly waiting for a long time whilst you are checked out and you feel as if you are almost intruding..... At the $ rates charged I was underwhelmed - Not a good welcoming feeling at all. However after all said and done we will return.
Stayed 6 nights in Jan 2020
Response from Aftab on Jul 16, 2021
Dear Valued Guests, Thank you so much for this amazing review. It is great to know that you had enjoyed your stay here. While we thank you for your kind words, we take very good note of your constructive comments and we will certainly work for immediate improvements. We hope to welcome you back. With kind regards from all of us,'

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very kind and service oriented! I enjoyed the bikes at disposal :-) Food is excellent! There is entertainment every evening.... is this necessary? We choose this place hoping to be in the middle of nature! First evening the music was so loud that we couldn’t hear each other’s speaking. Luckily the other evenings it was calmer and the African music very nice ... yet I would have appreciated just the sound of the wind in the palm trees !
Stayed 5 nights in Jan 2020
Response from Aftab on Jul 16, 2021
What a true pleasure & heartwarming to hear that your stay was good. My lovely team joins me in thanking you for taking the time to write such a warm and caring review about your stay. We truly hope to see you return to our paradise for another wonderful experience!