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Reviews of Best Western Kendallville Inn

2.5 out of 5
Best Western Kendallville Inn
621 Professional Way, Kendallville, IN

Reviews

8.0

Very Good

Rating 10 - Excellent. 135 out of 348 reviews" "
Rating 8 - Good. 127 out of 348 reviews" "
Rating 6 - Okay. 42 out of 348 reviews" "
Rating 4 - Poor. 17 out of 348 reviews" "
Rating 2 - Terrible. 27 out of 348 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Jill, Seymour

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
All of the equipment in the fitness room was broken. One of the beds in the room had broken box springs.
Stayed 1 night in Mar 2024
Response from Meera on Mar 28, 2024
Dear Jill,Thank you for staying with us and sharing you feedback. Please accept my sincerest apolgoies for the inconvinience. Ths is very unlike of our property, we upkeep our rooms and amenities. I will look into the issues mentioned in your feedback and make sure to get it addressed. I hope you will give us a second chance to serve you. Please feel free to contact me if there is anything I can assist your with.Warm Regards,Meera Piprottar General Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would stay again, no problem.
Stayed 3 nights in Mar 2024
Response from Best Western Kendallville Inn on Mar 28, 2024
Thank you! We greatly appreaciate it. -Best Western Kendallville Inn.

10/10 Excellent

Diana, Trevor

Traveled with partner
Liked: Amenities, property conditions & facilities
Room was very clean and comfy! Breakfast was good and so was coffee! Enjoyed our stay, will be back!
Stayed 2 nights in Jan 2024

4/10 Poor

Ian

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff we very helpful. The breakfast was average, and the room was just ok.
Stayed 1 night in Jan 2024
Response from Bianca on Jan 24, 2024
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Stacie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service
Old and somewhat rundown
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant think of anything.
Stayed 4 nights in Dec 2023

2/10 Terrible

Gurmeet

Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Tammie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
It was a very enjoyable stay, they were pet friendly. Our room was very comfortable. The bed and pillows were great. Location is centrally located to a lot of the places we traveled to while there.
Stayed 4 nights in Nov 2023

10/10 Excellent

Johnathan D.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was nice
Stayed 1 night in Nov 2023

2/10 Terrible

Amilcar

Terrible
Stayed 1 night in Oct 2023
Response from Meera on Nov 2, 2023
Dear Amilcar,On behalf of our entire team I sincerely apolgize for not exceeding your expectations. Please give me some additional detais so that we can use it to better ourself. We hope you will give us other chance to have you expereince our gunuine hospitality.We thank you for your valued feedback.Thank you!

6/10 Okay

Stephanie

Liked: Staff & service
Disliked: Cleanliness
Hotel very affordable. Room smelled like cigarette smoke, but room was clean. Shower leaked but we could manage.
Stayed 1 night in Oct 2023
Response from Meera on Nov 2, 2023
Dear Stephanie,Thank you for staying with us and sharing your feedback. I am glad you liked our cleaniliness. Please accept my sincerest apolgies for the inconviniece. I will share your concern with our team to make sure it gets addressed. Please feel free to contact us if there is anything we can assist you with your lodging needs.Warm regards,

10/10 Excellent

Melea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, affordable and friendly. Good stay
Excellent customer service at check in, very clean room and fresh environment/atmosphere. Fair breakfast. The bed was pretty hard but the pillows were great and plentiful! Over all DEFINITELY would recommend staying there.
Stayed 1 night in Oct 2023
Response from Meera on Nov 2, 2023
Dear Melean,Thank you for staying with us and sharing your fanstatic feedback. I am thrilled to know you liked our clean, affordable rooms and friendly staff. I am excited to share that we are upgrading our mattresses in next two weeks. We are looking forward to seeing you during your next stay.Best regards,

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Marcie

Stayed 3 nights in Oct 2023

8/10 Good

Waclaw

Traveled with group, Traveled with family
Liked: Staff & service
Proximity to the place we visited.
Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Kent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best part! So willing to help with the smallest things, and cheerfully!
Stayed 3 nights in Sep 2023
Response from Meera on Nov 2, 2023
Thank you for your kind compliments! We greatly appreicate it.

6/10 Okay

Kimberly

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very musty smelling.
Stayed 1 night in Sep 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and friendly,the room was very nice and we were able to park right outside our room.
Stayed 1 night in Sep 2023

8/10 Good

Clinton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

pierson

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly service.
Stayed 1 night in Aug 2023

10/10 Excellent

ed

Stayed 2 nights in Aug 2023

2/10 Terrible

Candice

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Awful smell, problems with door, curtain covered air, hard bed
Stayed 2 nights in Aug 2023
Response from Best Western Kendallville Inn Management on Aug 8, 2023
Dear Candice,Thank you for staying with us and providing us with your feedback. We apologize that your stay was less than satisfactory. We have noted your concerns and working with appropriate dept. to take corrective actions.Hope you will give another chance to prove our services and accommodations.

10/10 Excellent

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Robin M

Stayed 1 night in Jul 2023

8/10 Good

Michael

Stayed 1 night in Jul 2023

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing spectacular. Just a clean room. Good condition. Breakfast is wasn’t good.
Stayed 1 night in Jul 2023

10/10 Excellent

Sally

Stayed 3 nights in Jun 2023

6/10 Okay

Allen

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Neil

Traveled with family
Liked: Cleanliness, staff & service
Property was clean and staff were great. Shower lacked pressure, bed was very firm, and cost was pretty high for this type of hotel
Stayed 1 night in Jun 2023

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Peggy

Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to rest your head and awesome country.
Stayed 1 night in May 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Margaret

Liked: Staff & service, amenities
Old carpeting small pool but otherwise very nice.
Stayed 1 night in May 2023

10/10 Excellent

SUSAN P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southsidesue
Front desk girl very friendly and helpful. Breakfast was hot and area very clean.
Stayed 1 night in May 2023

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Allen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Beth

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
No inside pool
Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motion sensor light in room entrance was pretty annoying and safety lock was broken. Overall was a good room.
Stayed 1 night in Apr 2023

10/10 Excellent

Monica

Stayed 1 night in Mar 2023

8/10 Good

Timothy

Business traveler
Liked: Cleanliness, staff & service, room comfort
Nice hotel in town
Nice hotel but needs a little bit of up-keep on some of the doors and wall. Great breakfast and wonderful service.
Stayed 3 nights in Mar 2023

10/10 Excellent

Cathleen

Traveled with family
Liked: Cleanliness, staff & service
I really enjoyed our stayed. Very friendly and quiet
Stayed 1 night in Mar 2023

10/10 Excellent

Robert, Nashville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in Mar 2023

10/10 Excellent

Mary

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staying here
Stayed 2 nights in Mar 2023