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Reviews of Holiday Inn Express Hotel & Suites Tampa Northwest - Oldsmar, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Tampa Northwest - Oldsmar, an IHG Hotel
3990 Tampa Rd, Oldsmar, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1004 reviews" "
Rating 8 - Good. 272 out of 1004 reviews" "
Rating 6 - Okay. 61 out of 1004 reviews" "
Rating 4 - Poor. 23 out of 1004 reviews" "
Rating 2 - Terrible. 14 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Traveled with group
Liked: Staff & service, property conditions & facilities
The room was clean and bed was as comfortable. The only complaint was the food ran out before breakfast was over. It appeared the service staff was taking food for themselves and not worried about guests. The coffee creamer was empty and when the staff (making plates) were told they laughed and said “no speak English”.
Stayed 1 night in May 2024
Response from Christina Armstrong Front Desk Manager on May 10, 2024
Thank you for taking the time to share your feedback with us. We’ll take your suggestion into account for future improvements. We hope to have the opportunity to welcome you back in the future. Have a great day

8/10 Good

Carlos, Trumbull

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 4 nights in May 2024
Response from Christina A on May 7, 2024
Thank you for your fantastic review! Your feedback means a lot to our team.

10/10 Excellent

Erick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to pay additional payments for a dog to stay which I was not aware about.
Stayed 1 night in May 2024
Response from Christina A on May 7, 2024
Thank you for taking the time to share your feedback with us. We’ll take your suggestion into account for future improvements. We hope to have the opportunity to welcome you back in the future. Have a great day.

10/10 Excellent

Samuel, Summerfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel that is convenient to Tampa Downs and a good variety of dining in walking distance or a very short drive. The staff was friendly and helpful, very welcoming. The room was clean and comfortable, also very quiet which surprised us in the busy location. Standard hotel breakfast but still tasty and decent variety. Price point very good for location and quality of room/service. We were impressed and highly recommend.
Stayed 1 night in May 2024
Response from Christina A on May 10, 2024
I want to express my thanks for your wonderful review. We’re delighted to hear that you had a great experience with us. Your feedback is truly appreciated, it motivates us to continue providing excellent service. We hope to welcome you back soon!

10/10 Excellent

Rachelle, HENDERSON

Business traveler, Traveled with family
Wonderful stay. TY for uour assistance at check-in, Christina. You were so helpful!
Stayed 1 night in May 2024
Response from Christina A on May 7, 2024
You are so welcome! Thank you for your fantastic review! Your feedback means a lot to me and our team.

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this location. Clean and quiet, friendly staff. We stayed in the first room on the first floor and was afraid it was going to be noisy. To our surprise we did not hear a thing and slept through the night. We only stayed for one night.
Stayed 1 night in May 2024
Response from Christina A on May 7, 2024
I want to express my thanks for your wonderful review. We’re delighted to hear that you had a great experience with us. Your feedback is truly appreciated, it motivates us to continue providing excellent service. We hope to welcome you back soon!

4/10 Poor

Hudson

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Clean and good location. Only a single elevator for all floors. My bed was behind the elavator and would get very loud everytike elevator was being used. Breakfast needs improvement.
Stayed 5 nights in Apr 2024
Response from Christina A on May 7, 2024
Thank you for taking the time to share your feedback with us. We’ll take your suggestion into account for future improvements. We hope to have the opportunity to welcome you back in the future. Have a great day.

8/10 Good

Adrianne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very kind. Clean, quiet, safe.
Stayed 1 night in Apr 2024
Response from Christina Armstrong Front Desk Manager on Apr 30, 2024
Thank you for your fantastic review! Your feedback means a lot to our team.

10/10 Excellent

Walter

Stayed 1 night in Apr 2024
Response from Christina Armstrong Front Desk Manager on May 10, 2024
Your feedback means a lot to our team and we hope to welcome you back soon!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place was very clean and great breakfast
Stayed 2 nights in Apr 2024
Response from Christina A on Apr 23, 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

10/10 Excellent

Dana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelling for work. Last Minute Plans, front desk staff super helpful, room was next to elevator was very quiet u til morning when guests were leaving. Wasn’t an issue since we were getting up and leaving. Would definitely stay there again.
Stayed 1 night in Apr 2024
Response from Christina A on Apr 23, 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Restaurants and bars are walking distance. Clean hotel with all the amenities you need.
Stayed 1 night in Apr 2024
Response from Christina A on Apr 23, 2024
Thank you for taking a moment to let us know about your great stay! We look forward to your next visit!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was very friendly and accomadating. I would stay here again.
Stayed 2 nights in Apr 2024
Response from Christina A on Apr 16, 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, well kept
Stayed 1 night in Mar 2024
Response from Christina A on Apr 16, 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

8/10 Good

George

Business traveler, Traveled with partner
Liked: Cleanliness
The pool is so tiny. Only holds like 4 people tops!
Stayed 1 night in Mar 2024
Response from Christina A on Apr 16, 2024
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Shauna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and everything you need for an overnight
Stayed 1 night in Mar 2024
Response from Christina A on Apr 16, 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024
Response from Christina A on Apr 16, 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Updated. Breakfast buffet nice. Staff helpful.
Stayed 2 nights in Feb 2024
Response from Christina A on Mar 17, 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Clean. Friendly staff.
Stayed 1 night in Feb 2024
Response from Caleb on Feb 26, 2024
Thank you for choosing our hotel, and for taking a moment to let us know you had a great stay! We look forward to your next visit.Sincerely,Caleb S.Assistant General Manager

10/10 Excellent

Sumdarash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Caleb on Feb 26, 2024
Thank you for choosing our hotel, and for taking a moment to let us know you had a great stay! We look forward to your next visit.Sincerely,Caleb S.Assistant General Manager

10/10 Excellent

Omayra

Liked: Cleanliness, staff & service, property conditions & facilities
Safe location, clean property.
Stayed 1 night in Jan 2024
Response from Caleb on Feb 26, 2024
Thank you for choosing our hotel, and for taking a moment to let us know you had a great stay! We look forward to your next visit.Sincerely,Caleb S.Assistant General Manager

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a simple stay, with great staff! The only thing that I thought could use improvement is the breakfast
Stayed 2 nights in Jan 2024
Response from Caleb on Feb 26, 2024
Thank you for taking a moment to rate our hotel and share some feedback about our free Express Start hot breakfast. We look forward to your next visit!Sincerely,Caleb S. Assistant General ManagerHoliday Inn Express & Suites Oldsmar

10/10 Excellent

Louis

Stayed 1 night in Jan 2024
Response from Caleb on Feb 26, 2024
Thank you for choosing our hotel, and for taking a moment to let us know you had a great stay! We look forward to your next visit.Sincerely,Caleb S.Assistant General Manager

10/10 Excellent

Viraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Caleb on Feb 26, 2024
Thank you for choosing our hotel, and for taking a moment to let us know you had a great stay! We look forward to your next visit.Sincerely,Caleb S.Assistant General Manager

10/10 Excellent

James F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Caleb on Feb 7, 2024
Thank you for choosing our hotel. We are glad you had a great stay, and we look forward to your next visit!Sincerely,Caleb S.Assistant General ManagerHoliday Inn Express & Suites Oldsmar

10/10 Excellent

Tingting

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Caleb on Feb 7, 2024
Thank you for choosing our hotel. We are glad you had a great stay, and we look forward to your next visit!Sincerely,Caleb S.Assistant General ManagerHoliday Inn Express & Suites Oldsmar

10/10 Excellent

Tara

Stayed 2 nights in Dec 2023
Response from Caleb on Feb 26, 2024
Thank you for choosing our hotel, and for taking a moment to let us know you had a great stay! We look forward to your next visit.Sincerely,Caleb S.Assistant General Manager

10/10 Excellent

mujjahidul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing condition , clean and professional, breakfast was amazing , cookies and snacks daily , workout room was on point , rooms were spacious and new
Stayed 3 nights in Dec 2023
Response from Caleb on Feb 26, 2024
Thank you for choosing our newly renovated hotel! We are so glad you enjoyed our free hot breakfast, newly built fitness center, afternoon cookies, and awesome staff. We look forward to your next visit!Sincerely,Caleb S.Assistant General Manager

10/10 Excellent

T

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Caleb on Feb 7, 2024
Thank you for choosing our hotel. We are glad you had a great stay, and we look forward to your next visit!Sincerely,Caleb S.Assistant General ManagerHoliday Inn Express & Suites Oldsmar

10/10 Excellent

Rickey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Caleb on Feb 7, 2024
Thank you for choosing our hotel. We are glad you had a great stay, and we look forward to your next visit!Sincerely,Caleb S.Assistant General ManagerHoliday Inn Express & Suites Oldsmar

10/10 Excellent

WANDA

Stayed 2 nights in Dec 2023
Response from Caleb on Feb 7, 2024
Thank you for choosing our hotel. We are glad you had a great stay, and we look forward to your next visit!Sincerely,Caleb S.Assistant General ManagerHoliday Inn Express & Suites Oldsmar

10/10 Excellent

sunita

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
RELAXED AMBIENCE.
amazing, relaxed, ease of parking, driving, and relaxed stay
Stayed 2 nights in Dec 2023

6/10 Okay

Ashley

Stayed 1 night in Dec 2023

8/10 Good

Richaren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and accommodating staff. Rooms are comfortable and clean. Minor issue the staff quickly responded to and rectified. Wonderful location to visit family, 20 min to Tampa Airport.
Stayed 4 nights in Dec 2023

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay yearly here to visit my aunt on west coast. It’s so nice which is why it’s my hotel pick every time. Great staff, location, clean & quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

Vanessa, Largo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Caleb on Feb 7, 2024
Thank you for choosing our hotel. We are glad you had a great stay, and we look forward to your next visit!Sincerely,Caleb S.Assistant General ManagerHoliday Inn Express & Suites Oldsmar

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Hotel was spotless, exterior, lobby, halls, room. Complimentary cookies and lemon water in lobby. Pleasant check in, clean, full, frequently tended breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and welcoming desk service. Will definitely use them again when in Tampa.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cesar

Stayed 1 night in Nov 2023

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s good
Stayed 2 nights in Dec 2023

10/10 Excellent

delip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay. Clean and safe
Stayed 2 nights in Nov 2023
Response from Caleb on Feb 26, 2024
Thank you for choosing our hotel, and for taking a moment to let us know you had a great stay! We look forward to your next visit.Sincerely,Caleb S.Assistant General Manager

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Christina A on Nov 30, 2023
Thank you for your fantastic review! Your feedback means a lot to our team.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding!!!
Stayed 3 nights in Nov 2023
Response from Christina A on Nov 30, 2023
Thank you for your fantastic review! Your feedback means a lot to our team.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Caleb on Feb 7, 2024
Thank you for choosing our hotel. We are glad you had a great stay, and we look forward to your next visit!Sincerely,Caleb S.Assistant General ManagerHoliday Inn Express & Suites Oldsmar

10/10 Excellent

Richard, Newnan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and comfortable. Very convenient location.
Stayed 1 night in Nov 2023
Response from Christina A on Nov 30, 2023
Thank you for your fantastic review! Your feedback means a lot to our team.

10/10 Excellent

Donald

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and the breakfast was delicious!
Stayed 1 night in Nov 2023
Response from Christina A on Nov 30, 2023
Thank you for your fantastic review! Your feedback means a lot to our team. We are glad that you enjoyed the breakfast.

10/10 Excellent

Charlie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Only 1 elevator is a dowside
Stayed 3 nights in Nov 2023
Response from Christina A on Nov 30, 2023
Thank you for your review! Your feedback means a lot to our team.

8/10 Good

CHRISTINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was near elevator
Stayed 1 night in Nov 2023