Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Boutique hotel in great location

Posted Mar 3, 2015
The Reefs is a lovely hotel on the smaller side. The staff was very friendly and accommodating, offering a warm hand towel and rum swizzle upon our arrival. Given that our stay was off-season, it's a bit hard to judge what the experience would be when the hotel is busy. That having been said, the room was nice (although I wouldn't want a first floor poolside room during high season), the spa was excellent, and the location was lovely. The views from the rooms, pool, etc were exquisite. The beach is small, but private. Breakfast was excellent - a great selection of very tasty items. The bus stops just outside the hotel, so it was easy to get around the island. I wouldn't bother with taxis unless it is after 9pm, when they pretty much stop running. We would definitely return to The Reefs.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cape Coral, FL

Nice hotel with great views!

Posted Feb 25, 2015
Pros: The views are awesome and the beach is very private.
Location: We took the bus right outside the hotel as it is safer than a moped. It runs from one end of the island to the other and we took full advantage.
We stayed at The Reefs for a week and really enjoyed it. Breakfast and dinner were very tasty with a good selection. If you don't see what you want, just ask. The entire staff is very accommodating. The views were to die for! We could have stayed in a chair for a week looking out at the ocean! The only real negatives were the bed and the shower. Our king bed was actually 2 twin beds pushed together. They might as well have kept them separate because there was no way you were going to lie in the middle and be comfortable. Also, the shower was nice and new but water got all over the floor because the glass wall wasn't able to keep the water from dripping out from the bottom onto the floor. We did have a problem with a broken heater but that was taken care of immediately. We were given the option to change rooms but we didn't want to give up our ocean view up the coast for one that just looked straight out over the water. I would definitely go back though as these are relatively minor inconveniences. The staff was wonderful and we totally enjoyed our stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Long Island, NY

Wonderful stay.

Posted Feb 23, 2015
Pros: Everything
Cons: Pool is smaller than appears in picture.
Location: Great location on cliff overlooking beautiful beach. Bus stop right in front of hotel to Hamilton. Bus service very reliable and frequent. Quiet area.
Beautiful hotel, gorgeous view, excellent service. All staff very friendly and accommodating. Incredible view from cliffside terrace room. Private beautiful beach. Had great massage at spa. Food very good. All in all great stay.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Canada

The cliff views from The Reefs are amazing.

Posted Feb 4, 2015
Pros: The old world style and charm, with modern amenities.
Location: Renting a scooter, visiting the caves and travelling the island from end to end is possible in two days.
The views made the stay. The Junior Suite was very nice and our only view was of the ocean and cliffs. It was amazing. The food was delicious. The staff was very flexible to meet patrons requirements. I would recommend the Reefs as a great get away; from winter, to another time and to a beautiful space.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London, England

The best hotel on the island

Posted Jan 5, 2015
The Reefs was fantastic and exceeded our expectations in every way. Incredible view, friendly and helpful staff, delicious breakfasts and access to a variety of activities (tennis, snorkeling, sea kayaking, among others) were some of the many reasons we loved our stay. I would absolutely recommend this first rate hotel to couples, families and anyone who appreciates a wonderful get-a-way.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2015
Overall a pleasant experience. Problems that did emerge were resolved.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, OR

Loved the hotel and the staff

Posted Dec 30, 2014
Pros: The best part of staying at The Reefs was the friendly staff. Everyone was so personable and seemed genuinely happy to be working at this resort.
Cons: The lunch and dinner food prices are a bit steep but I'm guessing that is true for all the resorts in Bermuda.
Location: The private beach is so beautiful and peaceful. The Gibbs Lighthouse is within walking distance and offers panoramic views of the islands.
We spent nine nights at The Reefs for our honeymoon and absolutely loved it. The friendly hotel staff, delicious food, private beach and breathtaking view from our room made our trip such a pleasant and memorable experience. We are ready to go back! We had breakfast included in our stay and it was an impressive menu. They were very accommodating on customizing our meals too. We stayed in a Cliffside room and the view was gorgeous! It was worth the upgrade to get away from the Poolside rooms (which are a bit noisier). The infinity pool is even more beautiful in person and same for the beach. Our favorite time of the day was lunch at Coconuts including a Dark & Stormy drink (local specialty). The food is pricey but very tasty and high quality. I've been to Bermuda once before and stayed at The Fairmont Southampton. The Reefs was absolutely a better choice and a better experience. We met several other guests that come back year after year to The Reefs and we can tell that the staff treat them like family. We hope to continue to be part of The Reefs family too. :-)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2014
Cons: The room patio furniture was uncomfortable.
The staff and local community were friendly, helpful and a joy to meet !
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Nice hotel close to the beach.

Posted Dec 1, 2014
Best location out of all the hotels on the island. Incredible views and beautiful private beach with free paddle boarding and kayaking. There is a moped rental store across the street as well which is extremely convenient.
5 out of 5
Recommended
for Couples
by Richardfrom Houston

November is a great time to visit.

Posted Nov 25, 2014 on Hotels.com
Spectacular location, attentive staff, quiet with the soothing sound of the surf in the background. Nice to be able to enjoy such a top notch resort hotel in such peaceful surroundings, this is the benefit of the off season!Immediately started making plans for our next visit.