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"Always a pleasure to stay here"

"Very nice property right on the harbor. Room was clean. Staff was good, but service was slow in restaurant. Parking is an issue as there are a limited number of spaces in front of the hotel."

"We had an excellent stay. The staff was very friendly. We stayed in the honeymoon suite and the view from the large deck is excellent. Breakfast was also very good. Highly recommend!"

"Really enjoyed my stay on The Santos Express train Royal coach. Very unique experience . Right next to the beach . Great outdoor space . Falling asleep to the sound of the sea and waking up to amazing view of the sea"

"Had a wonderful suite overlooking the ocean. Great property. Amazing location. "

"Wonderful experience here. We saw 10 different wild animals species. Great service, great staff. Luan, our game guide was terrific !! "

"Exceptional hotel. Service was fabulous the staff could not do enough for you. Stunning golf courses. Rooms were lovely ask for a golf course view if possible. Would highly recommend."

"This is a very beautiful hotel and has amazing safari grounds. Rooms are beautiful, clean and inviting. Overall very expensive for what you get and has a lot of hidden fees on arrival. It is a shame that things such as breakfast or activities are not included or discounted with the significant cost of a room per night. We paid approximately AU$1500 per night and only received the hotel room. Even arrival drinks come at a cost. The experiences such as the safari tour and horse riding were excellent, and the staff members were fantastic. However, staff at the guest services and throughout the hotel facilities were not inviting and often ignored guests. Would think with the price paid and 5-star experience customer service would be better. When seated for dinner and breakfast you have a designated seated table for your room. If asked to sit in an alternative place staff members respond by stating "the viewing tables and window seating is for those guests who have paid more money and stay for longer". Understandable, however, due to the large period of time provided for breakfast and dinner perhaps guests could sit where seats are available. I would recommend doing the safari tour/alternative activities as a day trip only and not staying at the hotel. You can visit this hotel and have the same experiences - with much less of a cost. "

"We had a wonderful stay. The staff were wonderful. The food very tasty. The grounds of the hotel spacious and beautiful. We especially enjoyed playing bowls on thier bowls lawn"