Ratings based on 320 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
81% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Melbourne, Australia

Nice Hotel for the price

Posted Jul 17, 2014
Easy to find, clean, no utensils or tea/coffee making in the room which is inconvenient. The provide this downstairs until 9.30 so again inconvenient.
Comment from Hotel Management
Jul 19, 2014 by Manager, Hotel Management
Debbie - Thank you for your review of our property. We appreciate your kind comments about our convenient location and the the cleanliness of our hotel. Still, I do apologize that the amenities in your kitchen did not meet your needs. Your feedback will be helpful to us as we continually work to improve our hotel. Thank you again for sharing your experience with us. It would be our pleasure for you to repeat your experience with us in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from On. Canada

Reasonable price

Posted Jul 11, 2014
Cons: Laundry facilities need better maintenance
Everything is not new but most are in good condition.
Comment from Hotel Management
Jul 16, 2014 by Manager, Hotel Management
We want to thank you so much for taking the time out of your day to post a review of your stay. We are sorry to hear that our laundry facility did not meet your expectations. We will be working with our maintenance staff to ensure that it gets more attention and that everything is functioning properly. We are glad that you had a comfortable and affordable stay at our hotel. Again, thank you for review and we hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Nassau, Bahamas

Great location for shopping and restaurants

Posted May 8, 2014
Pros: Convenience to the airport and to the shopping areas
Cons: The breakfast definitely need to be improved.
Location: Restaurant and shopping close by.
The hotel staff at the front desk were welcoming. The room is comfortable and clean. The breakfast was nothing to get up at mornings for, it was sugar coated cereal bars with limited fruits. To advertise that breakfast is included is quite misleading and disappointed.
Comment from Hotel Management
May 9, 2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our friendly staff and clean rooms with fully equipped kitchens at a great value. Your feedback regarding our free grab-and-go breakfast is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay!

Posted May 6, 2014
Even though I didn't bring a pet this time, I chose this hotel to support it's pet friendly policy. I really enjoyed my stay. The room was spacious, clean and the kitchen was a pleasant surprise (I wish I would have known ahead of time that it would have a full size refridgerator and freezer so I would have brought groceries with me)! The hotel staff were friendly and attentive and made me feel at ease as I was traveling alone. It was a comfortable area to walk around to the restaurants and shops. Great place to stay!
2 out of 5
by MaryEllen from Ontario

Close to the CruisePort

Posted Apr 29, 2014
Pros: If we were stay longer, that is "extended stay", the accommodations would have been quite reasonable with the kitchen. Moises was great!
Cons: The price for the decor and the breakfast was not worth it.
Location: It was close to the cruise port so if heading there, cheap taxi ride and some shuttle options available. Restaurants and some shopping.
Went with this hotel as they were the least expensive option of the ones close to the cruise port however for almost $300 Canadian we expected some bling and over the top accommodations. However what we got was a terrible breakfast option, uncomfortable bed and had to pay to get the cruise port ourselves. We did realize after that it was Easter weekend which meant that all hotels upped their prices so perhaps at their regular rate this would have been acceptable however at the price we paid....very disappointing.
Comment from Hotel Management
Apr 30, 2014 by Manager, Hotel Management
Mary Ellen – Thank you for taking the time to write a review of your stay. I’m disappointed to learn that our overall accommodations did not meet your expectations. Your feedback regarding our free grab-and-go breakfast is greatly appreciated and it will help us in our efforts to continually improve our hotel. Again, thank you for the comments. We hope that you will give us another chance to provide you with a better stay in the future!
3 out of 5
by A verified traveler

Service needs help!

Posted Apr 15, 2014
Day time staff was great and friendly. I stayed Saturday night and the clerk didn't even know how to transfer calls. She hung up on me twice and was about to allow a complete stranger into my room because they found my wallet. I'm glad my wallet was returned but I would never want a stranger in my room. I don't know what she was thinking! I would not stay again for the fear of my safety due to this lady.
Comment from Hotel Management
Apr 18, 2014 by Manager, Hotel Management
I appreciate you bringing your experience to my attention. Please accept our most sincere apologies. To ensure that a situation like yours doesn't happen again, I will have a meeting with our staff about the importance of guest security and our policies. Your feedback is very important to us, so thank you for sharing. I do hope that you will give us the opportunity to provide you with a better stay in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Apr 14, 2014
Pros: Location
Cons: Squeaky beds ughh
Squeaky beds and kitchens should be set up for 4 not three same for bathrooms especially if you have 4 people registered !
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, very clean

Posted Apr 10, 2014
Reception staff very friendly, we only stayed one night Very good !!
Comment from Hotel Management
Apr 11, 2014 by Manager, Hotel Management
Thank you so much for sharing your experience with us. I’m so happy to hear that you enjoyed your time at our hotel and the service our staff provided. Again, thank you for the comments. We look forward to hosting you again in the future!
4 out of 5
Recommended
for Everyone
by Mrs. Connor from NC

Awesome Staff!

Posted Apr 7, 2014
Pros: The upgraded unit
Cons: Elevator should be updated
Location: Very good location. You can walk to the port.
The staff was great. We simply adored our driver.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the port

Posted Apr 2, 2014
Pros: it is close to the cruise ports
Cons: nothing
Location: many stores and restaurants
It was great and the staff is perfect, appreciated the shuttle services from the airport and to the port
Comment from Hotel Management
Apr 8, 2014 by Manager, Hotel Management
I appreciate you taking the time to write such a wonderful review of your stay. I'm so pleased to hear that you enjoyed our location and the shuttle service we provide. As well, I'm glad that our staff met your needs during your visit. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.