Ratings based on 106 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Diamond Bar, CA

Nice close to river and lake

Posted Mar 16, 2015
Pros: It's location and the proximity to the river and lake.
Cons: Up grade the rooms and provide variation of foods in the buffet.
Location: There were options for tours and river excursions.
The stay was nice though the rooms which we stayed are in need of repairs and up grade. We had an incident one morning when repairs to the water system left us with out water for about 3 hours. Also the diner buffet was oriental for the night we were there, you would expect it to be more in the way of the local foods or have different options.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Great location great weather.

Posted Mar 1, 2015
Pros: Los Lagartos Restaurant for lunch or early dinner is great!
Cons: Prices for lodging and food are quite expensive. Maid service is done very late in the day - second day we had to call them -room cleaned at 6:30 pm.
Location: Great view from room of grounds and Chagras River. Day tours were fun.
At check-in, we were assigned a room on the 1st level. We requested a room higher up and were obliged, but it wasn't ready until after 5:30 pm. They have a "captive audience", so you can't go anywhere off the property (like a local restaurant or park) unless you have a car. Beautiful lobby and main building and grounds. Don't miss the free night ride. We could walk to the on site attractions, which were very good.
3 out of 5
Recommended
for Everyone
by A verified traveler

hotel needs updating

Posted Feb 15, 2015
Pros: size of rooms, location, optional tours
Cons: give the hotel a good cleaning and paint it
Location: good location and lots to do near by
This hotel is OK but needs major updating and a good cleaning.The location is lovely and the rooms are big with lovely balconies and the pool area is nice. The restaurants were ok. There were lots of optional tours to take which were good
3 out of 5
by A verified travelerfrom Florida.

Great Views, Poor Quality

Posted Feb 9, 2015
Pros: The View, the view, the view.
Cons: The potential of this facility is incredible. But the facilities need a lot of work.
Location: River cruises, bird watching, fishing.
The view from the hotel and its surroundings are magnificent. The quality of the Facility itself is very poor. This is a hotel that was built in 2000 in a very humid location and has not had any maintenance since then. The humidity smell all over the facilities, so is the mold. The food at the restaurants is good.
1 out of 5
by A verified travelerfrom cambridge, ma

Avoid at all costs! (Especially this overpriced on

Posted Dec 30, 2014
Where shall we start? 1. The staff are reluctant to be helpful (are they treated poorly by management?) 2. The room smelled intensely of mildew. 3. The hot water in the shower did not work. 4. Any trips through the hotel were very very expensive. 5. Hotel staff said they would pick us up at a certain time several miles from the Resort and they never came Leaving us to walk a few miles back. 6. Staff for unapologetic and extremely unhelpful in arranging transportation to and from the Resort. 7. Our stay cost 3x more than staying at the Radisson just down the street where the staff and amenities were much much more satisfying!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Redding, Ca

Great for birding and wildlife viewing

Posted Dec 16, 2014
The hotel is located right on the edge of a tropical rainforest. There are lots of birds and wildlife to view even right from the property. It is adjacent to the famous Pipeline Road for a birders paradise. The hotel was clean and the rooms were large. Nice spa facility on site. Biggest drawback was the food facility was limited in options and very pricey! Views of the Chagras River were superb! Although nice for birders and wildlife enthusiast, this is not a luxury accommodation and more of a 3 star type facility.
4 out of 5
Recommended
for Couples
by Juliafrom New York

Great Nature Options

Posted Dec 6, 2014 on Hotels.com
The hotel has wonderful tour options, and was also easy to stay at with older family members. The hotel buffet and food are mediocre, but the scenery is amazing.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Luxury in the jungle.

Posted Nov 21, 2014
Pros: Eco-friendly. Very knowledgeable staff regarding the wildlife. Very focused on the outdoors.
Cons: It's a huge place, and a big chore, but keep up on the repairs.
Location: In the jungle. Visit a nearby indian village, take a hike, bird watch, go fishing, ride the tram, lay at the pool, take a spa!
This is an older facility right on the Panama Canal. The hotel and rooms are large and clean. The services are great but at times a little slow (be patient...relax...you're on vacation). The tours are comprehensive. There is a big emphasis on the canal and the ecosystem. The Clarin's Spa was fantastic! And very reasonable. The setting, in the middle of the rain forest, is one of a kind. Lying in the hammock on our terrace, listening to howler monkeys and a myriad of bird calls was quite enchanting. Free wi-fi, buffet or off the menu meals, or room service when you just feel too relaxed to walk another step. Handicap accessible in all areas. My only regret is that we couldn't stay longer! We spent 3 days in the city and 5 in Gamboa. Gamboa is the best!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom tan

Jungle madness

Posted Nov 7, 2014
The night jungle tour needs a new truck. The hotel is lovely. Pool great. Setting Amazing!!
1 out of 5
by A verified travelerfrom UK

Dreadful place!

Posted Sep 16, 2014
Pros: The resort offers a range of trips and we went on an excellent boat trip on the canal. However you do not need to stay at the hotel to book trips.
Cons: Pretty much everything needs improving.
Location: Nice trips into the rain forest where you can see a range of wildlife and close to the canal.
We booked three nights at this hotel but checked out after one night as we could not stand it (and sadly there was no refund for early check out). We were originally given a standard room but had booked a deluxe room. The receptionist was reluctant to give us the room type we paid for as the deluxe room 'was only a couple of doors away'. The corridors and rooms smelled damp, fusty, dark and oppressive. The bathroom had a home made, unprofessional feel to it. The whole place was old fashioned, shabby and uncared for both inside and out. The layout and decor was very strange with huge (dirty) arched windows onto the river and an old fashioned library upstairs. Near the pool area were large unused expanses of concrete with weeds in the joins. The photo's of this hotel do not in any way give a realistic impression of the actual product! Rooms on the lower floors do not have a view of the river as they are below the tree room and you cannot see the canal from the hotel. When we checked out 2 days early, the staff didn't even bother to ask us why. We stayed in some excellent hotels in Panama and this one was a real disappointment.