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Premium bedding, down comforters, minibar, in-room safe
Premium bedding, down comforters, minibar, in-room safe
Premium bedding, down comforters, minibar, in-room safe

Guest reviews

4.3/5 Excellent
876 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services

Map

Explore the area

Popular LocationCastel dell'Ovo4 min walk
Popular LocationPiazza del Plebiscito10 min walk
Popular LocationRoyal Palace12 min walk
AirportNaples (NAP-Naples Intl.)23 min drive

Choose dates to view prices

  • Classic Double Room

    4.5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsClassic Double Room
  • Superior Single Room

    4.9/5 guest room rating

    Room amenities

    • 161 sq ft
    • City view
    • Sleeps 1
    • 1 Twin Bed
    More detailsSuperior Single Room
  • Superior Double Room

    4.7/5 guest room rating

    Room amenities

    • 215 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsSuperior Double Room
  • Deluxe Double Room, Sea View

    4.8/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sea view
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsDeluxe Double Room, Sea View
  • Junior Suite, Sea View

    4.8/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sea view
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsJunior Suite, Sea View
  • Standard Suite, Sea View

    3.8/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sea view
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsStandard Suite, Sea View
  • Suite, Sea View

    Room amenities

    • 431 sq ft
    • Sea view
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsSuite, Sea View
  • Executive Suite, Sea View

    Room amenities

    • 592 sq ft
    • Sea view
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsExecutive Suite, Sea View
  • Superior Double Room, Connecting Rooms

    4.5/5 guest room rating

    Room amenities

    • 431 sq ft
    • City view
    • Sleeps 6
    • 2 King Beds OR 4 Twin Beds
    More detailsSuperior Double Room, Connecting Rooms
  • Superior Triple Room

    4/5 guest room rating

    Room amenities

    • 215 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsSuperior Triple Room

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Naples

Located in Naples's Historical Center neighborhood, Eurostars Hotel Excelsior is in the city center and near the beach. Port of Naples and Lungomare Caracciolo are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Galleria Umberto and Via Chiaia. Naples Aquarium and Edenlandia are also worth visiting. Our guests appreciate the hotel's location for the sightseeing.

Visit our Naples travel guide
Map
Popular Location

What's nearby

  • Castel dell'Ovo - 4 min walk
  • Piazza del Plebiscito - 10 min walk
  • Via Chiaia - 11 min walk
  • Royal Palace - 12 min walk
  • Teatro di San Carlo - 14 min walk

Getting around

  • Dante Station - 5 min drive
  • Montesanto Station - 7 min drive
  • Naples Intl. Airport (NAP) - 23 min drive

Restaurants

  • Il Posto Accanto - 1 min walk
  • La Bersagliera - 1 min walk
  • Rosolino - 1 min walk
  • Ba-bar officina - 2 min walk
  • La Locanda di Robin Hood - 2 min walk

About this property

Eurostars Hotel Excelsior

4-star Naples hotel in Historical Center, walk to Castel dell'Ovo
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and concierge services. All 122 rooms offer comforts like premium bedding and down comforters, plus free WiFi and 24-hour room service. Flat-screen TVs, minibars, and safes are among the other amenities available to guests.
Eurostars Hotel Excelsior offers 122 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Self parking: EUR 30 per day
Train station drop-off shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 30 per person
1 restaurant
1 bar
24-hour room service

Things to do

Fitness center

Family friendly

Dry cleaning service
Laundry facilities

Conveniences

Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken

English
French
German
Italian
Russian
Spanish

Business services

Meeting rooms

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Well-lit path to entrance

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Down comforter
Premium bedding

Bathroom

Bathtub or shower

Entertainment

Flat-screen TV

Food and drink

Minibar

More

Phone
Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Renovations and closures

This property is closed from 14 March 2020 to 30 June 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 30 per person (approximately)
  • Self parking fee: EUR 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Individually-wrapped food options are available for breakfast.
  • Each guestroom is kept vacant for a minimum of 24 between bookings.

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations; for further details, please contact the property using information in the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Excelsior Hotel Naples
Excelsior Naples
Excelsior Naples Hotel
Hotel Excelsior Naples
Naples Excelsior
Naples Excelsior Hotel
Naples Hotel Excelsior
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior
Eurostars Excelsior Naples
Eurostars Excelsior
Eurostars Excelsior Naples
Eurostars Hotel Excelsior Hotel
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior Hotel Naples

Frequently asked questions

Can I cancel my reservation for free at Eurostars Hotel Excelsior and receive a full refund?
Yes, Eurostars Hotel Excelsior offers free cancellation on select room rates, because flexibility matters! Please refer to Eurostars Hotel Excelsior cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Eurostars Hotel Excelsior?
As of Jul 3, 2020, prices found for a 1-night stay for 2 adults at Eurostars Hotel Excelsior on Jul 12, 2020 start from $152, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self parking is available for EUR 30 per day.
What time is check-in at this hotel?
Check-in begins at 2:00 PM. Late check-in is available during limited hours.
What time is check-out at this hotel?
Check-out is at noon.
Where is this property located?
Located in Historical Center, this hotel is within a 5-minute walk of Via Partenope and Castel dell'Ovo. Piazza del Plebiscito and Lungomare Caracciolo are also within 15 minutes. Toledo Station is 20 minutes by foot and Naples Piazza Amedeo Station is 24 minutes.

Guest reviews

Overall score and ratings for Eurostars Hotel Excelsior

4.3
Excellent
5 - Excellent
473
4 - Good
271
3 - Okay
92
2 - Mediocre
31
1 - Poor
9
4.5
Cleanliness
4.3
Service and Staff
4.1
Amenities
4.2
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel with great history. Beautiful scenery. Close to great restaurants. Fantastic stay!

Stayed 1 night in Feb 2020

2/5

  • Disliked: Amenities, property conditions & facilities

Property needs some serious upgrading. From a distance it looks great but the chairs and tables are broken, tile is falling off, shower leaks. Staff clueless about local tourist items; told us that the ferry for Sorrento runs every day, even when we said we heard otherwise. Not helpful at all, instead very misguiding.Amazed that they would not take time to learn about what trips/ bus and ferry routes were available to their guests ! Appalled that they would easily mislead. Breakfast could be better, serving dishes very ancient looking, needs upgrading. We were booked to spend a night on our way back, decided to cancel instead!!!

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel overlooking the sea

Beautiful hotel overlooking the bay. Nice spacious room and very good buffet breakfast. Would absolutely stay again.

Stayed 3 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Charming and fabulous location, staff very friendly

Stayed 3 nights in Jan 2020