Hato Rey Norte Vacations from $533

hotel had no amenities such as gym or pool and practice front desk staff however it was quiet, felt safe and it was clean . lobby was spectacular and modern. however the rooms need upgrade and fridge was not clean everything else met good standards and bathroom was modern however water pressure was low. 6 out of 10

Sorry but this was the most expensive hotel I have ever stayed in. While the staff were AMAZING, the maid service was horrific and I was surprised at how the aesthetics while pretty and seemingly grand, the furniture (dressers/closets/paint on the walls) were in poor condition. The hotel room itself was lipstick on a pig in my opinion. I was so disappointed because we were SO excited. The pictures are misleading for the quality of the room. Our friends stayed as well in another upgraded room and were equally disappointed. Example, on day 3 I had to beg someone to please clean the room. On day 4 the only service I got was the bed was made. The floors were not swept or mopped. The bathroom still had my toothpaste and hair in sink. I had to chase the housekeeping down and ask for her broom. Overall, for the money I was let down. Finally, in the rooftop bar, the server scammed us. The manager was amazing and professional. He asked us did we want to tip him, we seaid yes of course. I noticed he never handed us the machine to choose the tip. When he presented the receipt he had given himself a 30% tip. We asked why he did that, and he said "it does that automatically here" The manager confirmed he was lying. Apologized to us but it definitely left a bad taste in our mouth.

The property was great! The penthouse had a great space to see most of old San Juan, the ships, and the in air dinning experience. The apartments have no elevator so it was a nice climb to the top apartment but other than that I highly recommend this property.

Almost everything was perfect with the exception of somewhat uncomfortable beach chairs and spotty internet.