Condado Vacations from $522

Pleasant staff in day.

I stayed on the 4th floor. Unfortunately, my experience was not very pleasant. The walls seem to be quite thin, as I could clearly hear the person in the next room snoring and their alarm going off. The room was also small and felt cramped. Additionally, the pillowcases and bed sheets were not changed during my stay, which was disappointing. The staff are friendly and nice.

Great staff very large oops. NO hot water, no coffee available per staff good location

I had a high expectation for this hotel, as it is extremely beautiful online. The lobby and staff were exceptional. I gave this review 3 stars because of the lack of attention to the room. Our exterior door in the bathroom (only source of fresh air) was broken and unable to open. We called about it but nothing was done. Also, the room felt a little dirty - some shelves and walls looked dirty. Additionally, on 2 days, our room was not serviced and we needed to make a call to remedy. The hotel roof turns into a nightclub at night. We were there on opening night for dinner and the bar and ambiance were amazing. However, don't try to fall asleep any time before 2am on Friday or Saturday - the club music is so loud. And the hotel and bar are not owned by the same people so the hotel doesn't have any control over the volume. The hottub was out of commission for 2 days - kind of a bummer. Overall - this hotel has promise - but needs more attention to detail.