Plaza las Americas Tours

I really liked how it was clean, had friendly staff, and was near Old San Juan. I recommend this place because I also felt safe and well-cared for during my stay.

The place is very beautiful like the photos. The pool is nice and the there’s free parking in front of the place. We weren’t greeted at the door upon arrival. Just messy text instructions. Communication with the property manager was good until we needed help on WiFi. If you’re booking your trip here please be prepared to bring your own WiFi or use your hotspot. I kept texting the property manager for help with the WiFi and all we got back was “working on it”. He never fixed it. I got proof of that conversation. The bathrooms were nice but not deep cleaned at all. There was slime on the floor of the shower and u can tell it wasn’t cleaned properly. The outside bathroom is so disgusting. The toilet is not cleaned at all. There’s either rust or previous stains. The shower window view was beautiful though. The toilet outside is broken/clogged and when I told the property manager he didn’t say thing about it. I have those texts too. We all had to use one bathroom. The kitchen was nasty. So many flies! Don’t open the laundry door. We had to fumigate ourselves!! There’s a leak stain in the kids room. Clean that! The ground keepers are usually there in the morning, very nice men. The description didn’t say drive at your own risk. The drive to the house is so dangerous! Be aware of walking dogs, fast cars turning, and driving about an hour to your destination. Other than that it was an okay stay. I wouldn’t book here again but I got to experience vacationing in nature.