Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
5.0 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by Kahnfucious from New York, NY

Impeccable Service - Perfect location for Lavenham

Posted Sep 3, 2013 on Hotels.com
The hotel is very charming -- holds true to its medieval charm with the required updates to plumbing and decor while still holding onto its 16th century roots. Lavenham isn't very big but this is located within a few hundred meters of the market area where all the shops and restaurants are.
5 out of 5
for Couples
by A verified traveler

Glorious Weekend

Posted Mar 5, 2013
Pros: everything,,,the whole experience
Cons: nothing
Location: unique and beautifully English
The Swan encapsulates the ultimate English beamed hotel full of authentic detail combined with the warmest welcome and 21st century snug and cosy comforts. Add excellent food and service with the most splendid of old Suffolk village surroundings and you are in a lovely place.Simple pleasures are easy. Just relax with a glass or three and read the Sunday papers in front of the log fire. The hotel food is a delight, plus we do highly endorse The Great House restaurant in the market square a few minutes walk away. It is French cuisine as it should be.
5 out of 5
for Everyone
by A verified traveler from New Jersey, 20min from Manhattan


Posted Jan 2, 2012
Pros: The ancient hotel itself!!!
Cons: Ouch! Those IKEA table and chairs are so out of place in the Brasserie! What WERE you thinking, Mr. Decorator and whoever approved those plans?????
Location: Charming 14th century village, leaning houses, etc.; but enough little shops to provide necessities and items to take home.
We have stayed at the Swan Hotel 5 or 6 times in the past 20 years. It has changed hands a few times, and undergone renovations a couple of times. This management is superb; everything was wonderful. The dining room is beautifully managed; this time it was without compare in service and food. Megan at reception, and the other young women there were polite and professional and always smiling and eager to help. Dave was friendly and helpful with the luggage and reminding us of tea time and the champagne toast before dinner the days we were there (we stayed for only part of the New Year's package). One, and only one gripe: ditch that silly IKEA - style setup in the brasserie! It was always so wonderful with the lovely wing back and upholstered chairs...especially in front of the only open fire (really didn't like the other contained fire stoves, but understand the safety issue, as we remember guests putting too many logs in the open fires and the smoke would billow. :) THIS HOTEL IS A TREASURE THAT ON ONE SHOULD MISS! IT'S LIKE SOMETHING OUT OF ROBIN HOOD!. And you will be beautifully treated and have an extremely nice time. Very up-market, as the Brits say. Wonderful rooms...comfortable mattresses...charming village, with houses that lean on each other! Bring a good camera....go home with photos and wonderful memories.
5 out of 5
by A verified traveler

Swan Hotel, Lavenham

Posted Dec 12, 2011 on Hotels.com
The room was excellent, the food was wonderful and the service was exceptional
5 out of 5
by A verified traveler from Billericay, Essex

The Swan Hotel - wonderful place

Posted Nov 1, 2011 on Hotels.com
We had a wonderful one night stay in the The Swan. Hotel feels very welcoming and provides a perfect base for exploring Lavenham and the surrounding area. We had dinner in the Gallery restaurant. The food and service were very good, and although some might think a little on the expensive side, well worth it. The room was very comfortable although the bathroom was perhaps a little on the small side. Breakfast was also very good, every thing cooked fresh. All in all an excellent hotel.
5 out of 5
by A verified traveler from London

Swan Hotel - a classic

Posted Oct 24, 2011 on Hotels.com
Beautiful hotel, extremely well maintained. Breakfast is served at your table and is not to be missed. Only two gripes: first parking is not ideal, although there is an overflow across the road; secondly the direct booking hotel rates were opportunistically high with the wedding "concession" rate sold out - fortunately hotels.com were cheaper that the concession rate!
5 out of 5
by A verified traveler from Chelmsford, Essex

An absolute joy....

Posted Aug 23, 2011 on Hotels.com
This is probably one of the nicest hotels I have ever stayed in. The staff were very polite and helpful and the hotel itself was an absolute delight. Full to the brim with history. It is exceptionally well maintained in all the areas - rooms as well as communal areas. Only one slight moan - my breakfast was a touch on the cold side - the hollandaise on the eggs benedict looked like it had been spooned straight out of a jar on to the dish - cold sauce on warm eggs is not nice! Other than that, could not fault the hotel. I would highly recommend this hotel. It may seem a touch on the expensive side but you do get what you pay for. We were even offered fruit and freshments for our journey home.......
5 out of 5
by A verified traveler from Felixstowe, Suffolk

Escape and be pampered

Posted Jun 2, 2011 on Hotels.com
We asked for a quiet room and were allocated one looking over the garden, the room was lovely and everything of the highest quality. It felt as if we had come away for a real treat. It was my partners birthday and the hotel had left a card and box of Hotel Chocolat chocolates. The restaurant was lovely, service could not have been better and the food was fantastic (a bit pricey though, as there was no choice of one or two courses - you had to have three, although the wine was reasonable). Breakfast was also wonderful, and you could have it in your room for a tray charge of £5.00. apart from the usual english there were other choice such as smoked salmon and scrambled eggs or eggs Benedict. The hotel in right on the high st which is lovely to potter around. I would certainly recommend the Swan for a quiet, relaxing, pampered break.
5 out of 5
by A verified traveler from Santa Barbara, CA

Beautiful, historic AND comfortable. Wow !

Posted Jan 19, 2011
A beautiful historic coaching Inn ,set in a fabulous little English town, that was pretty, had great service and an amazing ambiance. The bed was comfortable, the bathroom luxurious, and breakfast was delicious .