Ratings based on 799 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
79% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from orange county,ca

Nice hotel and food was my preference

Posted Jul 30, 2014
Pros: Restaurants and their service.
Cons: Rooms commodities.
Location: Wasn't very much to do. But love el centro.
Did quite like the pool wasn't clean enough and too hot. Room was just ok bed was hard. The food was the best of all.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to beach.

Posted Jul 30, 2014
Surprised at how rude other people staying at hotel were. Also we wished there was more food choices. We don't necessarily bring fancy clothes when going on vacation to a hot place especially so we couldn't eat at the other two restaurants that required a dress code and reservations.
3 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City,OK

Nice hotel with a nice beach

Posted Jul 27, 2014
Pros: The pools and the beach
Cons: Food, quality and availability
Location: The beach!
The hotel overall is a nice place to stay. There was confusion at check in and regarding excursions. The food was average at best. The pool is beautiful and the beach is excellent.
4 out of 5
Recommended
for Families
by A verified traveler from fresno, ca

Nice place to stay

Posted Jul 22, 2014
Pros: Great location. Great beach. Small enough to be personal.
Cons: I wished the rooms had dehumidifiers. The rooms were very humid.
Location: Walking distance to downtown San Jose, clubs, restaurants, and shops
The hotel was nice, the beach was great. We never used the pools, because the ocean was so warm and wonderful. The dinners in the restaurants in the evening were very good, even though the cafeteria style breakfasts were not so good. I liked the location and we were able to walk to San Jose in the evenings and enjoy the city as well. I would go back and recommend the hotel to my friends.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good place for families

Posted Jul 16, 2014
For families with children a very good place ( at least in the summer) for couples not so much... Loud and noise.
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Very nice on the beach close to Walmart 10 minutes

Posted Jul 15, 2014
Had a great time very close to the beaches shopping centers walking distance airport 25 minutes Cabo20 minutes not crowded people very friendly kids pool nice everybody treat you very well
3 out of 5
Recommended
for Everyone
by A verified traveler

Great time!

Posted Jul 13, 2014
Had an excellent time! Entertainment staff did a great job of keeping you occupied with a lot of fun games and activities! Hotel is very well maintained. Food is the the greatest but there is enough variety that you will find something you like.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Food was plentiful but not that good.

Posted Jul 12, 2014
Food was plentiful but not that great. Activities were fun and constant. Pool staff really made an effort to engage the pool goers.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

The service that I got from the personal .

Posted Jul 10, 2014
Pros: Good services ,
Location: It is close to see different place and enjoy them at same time ,
Well As I said I got a good services for these persons , Yair , Josue and fredy , always when I need something they were there if they can't do it they will tell me what to do , thanks to all of them, I will recommend it, Thanks,
1 out of 5
by A verified traveler from Sydney

Coloured bands makes you feel like a caste system

Posted Jul 6, 2014
Pros: Unfortunately there was nothing that we liked about the hotel. We felt uncomfortable during our entire stay there.
Cons: - Being sold timeshare by concierge manager on arrival - They need to have a better system for all inclusive than coloured hospital bands
Location: Close proximity to beach and nearby shops (if you have a rental car). Unless you are a strong swimmer, swimming is not recommended on the beach itself
We were due to stay at this resort for 3 nights but checked out after the morning after. The resort is easy to find and close to the other resorts with guarded car port. After check in, where we were given coloured wristbands we then had to sit with the concierge manager who talked us through the resort facilities and then proceeded to sell us timeshare with the resort when all we wanted was to go to our rest to freshen up for dinner. We didnt get a chance to eat the the other restaurants but the main restaurants which served buffet breakfast and dinner was of low standards. Everything looked cheap and dirty and the food wasn't great - everything screamed low quality including the entertainment (resort guests performing). The rooms were clean but old, in need of a refresh and our room had a glimpse of the ocean, not exactly the ocean view room we had paid for. We have never been to an all inclusive hotel and would probably never recommend it to anyone as the food and beverages are of low standards. Great place for families wanting to spend their holiday by the pool and to save money, not couples. The fact that we had to wear wristbands set off alarms for us as we felt like we were being categorised into a particular group and made us question what the other colours meant and why ours was red as this wasn't explained to us. We just felt uncomfortable and were not able to relax. After staying there for 12 hrs, we checked out and found a cheaper and better hotel to stay at.