Ratings based on 1,008 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
78% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from KC

Very beautiful hotel.

Posted Jul 27, 2015
Pros: The staff and hotel location.
Cons: Should mention that even though it's on the beach, there is no swimming in the ocean allowed because of the wave size and undertow make it un safe.
Location: There are a few shops across the street but they do have a shuttle to take you into Cabo for more shopping areas. The tour of the city is recommended.
Staff at the hotel is amazing and willing to help any way they can.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Amazing hotel, great staff, fabulous trip!!!

Posted Jul 26, 2015
Pros: Seriously, everything.
Cons: The mattresses were a little firm.
Location: Cabo Adventures!!
Seriously can't understand where all the negative reviews on this place are coming from? My husband and I wanted to take a low budget, last minute trip for our anniversary. We have been all over the Caribbean at much more expensive places, and our stay at the Royal Solaris San Jose was one of our more memorable and favorable trips we've taken. We weren't interested in becoming members at this resort, and were never harassed into doing so. The food was amazing, the staff was extremely attentive and polite, and we had a wonderful time. Be sure to check out Cabo Adventures and go on the Sunset Catamaran ride in Cabo and also the Camel Safari and Excursion ride. We made beautiful memories that will last a life time. Miguel was most helpful at the hotel when we checked in. We were mistakenly checked into a room with double beds upon arrival, but Gerardo quickly and graciously moved us into a king bed room and upgraded us free of charge to a jacuzzi on our balcony. Ruben was also very sweet and helped us with our baggage on our way out to the airport. WOW what a great deal for the price. You will have an amazing time here!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2015
Pros: Pool, staff
Cons:
Location: Close to beach and downtown.
Nice hotel and food, but limited option for fiord joined,mo
Comment from Hotel Management
Jul 28, 2015 by Hoteles Solaris ^G, Hotel Management
Thanks for sharing your comments, we will gladly welcome you back another time at Royal Solaris Los Cabos.
3 out of 5
by A verified traveler from Ca

Great if you're on a budget

Posted Jul 19, 2015
No activities nearby, no real access to the ocean for swimming, hot food wasn't hot enough, cold food wasn't cold enough, staff was great!, hot water wasn't hot enough, the views were great, time share presentation was too long, lots of food and drinks, swim up bar was fun, too many kids around the swim up bar, not enough shuttle service options, too far from public transportation and town.
Comment from Hotel Management
Jul 21, 2015 by Hoteles Solaris ^G, Hotel Management
We would like to thank you for the opportunity you have provided us to be of assistance. We do greatly appreciate your comments and will share them with management
2 out of 5
by A verified traveler

Posted Jul 16, 2015
My room was not available at the time of checked in.. I was told that my room was sold and they did not have my reservation number on file. I was told that they could not get a room until. I had to pay for another room. It took me until the next day to fix the problem.
Comment from Hotel Management
Jul 21, 2015 by Hoteles Solaris ^G, Hotel Management
Let me inform you that we had not made any charge to your credit card and we have spoke with Expedia and now everything is as it should be. Sorry for the misunderstanding.
4 out of 5
Recommended
for Families
by A verified traveler from Texas

Great staff!

Posted Jul 16, 2015
Pros: Helpful staff and themed nights.
Cons: Food and drinks!
Location: Location is good if you don't want to venture out of the resort.
The food and drinks are not the highlight of this resort. They were pretty bad. They had themed nights, which everyone enjoyed! Especially Mexican night! That night the food was amazing and the show was one of my favorites! Hotel is very tidy and all the employees were so nice and helpful! If you're looking for a resort near any clubs this isn't the one for you. All are a pricey taxi ride into downtown.
Comment from Hotel Management
Jul 28, 2015 by Hoteles Solaris ^G, Hotel Management
Thanks for sharing your comments about Royal Solaris Los Cabos, and thanks for the compliments about our staff, we will let them know. And sorry if the food or drinks were not from you likening, your comments will be passed to our executive chef.
5 out of 5
Recommended
for Everyone
by A verified traveler

Vacation

Posted Jul 14, 2015
We had a fantastic time. Room was clean and comfortable with a beautiful ocean view. Food was excellent and there was a lot of variety to choose from as well has great restaurants on the property. Staff was very friendly and helpful. Evening entertainment was ok. I would recommend it to any of my friends and family. Would love to go back there.
Comment from Hotel Management
Jul 21, 2015 by Hoteles Solaris ^G, Hotel Management
Thank you very much for your great review. We are very happy that you enjoyed your accommodations and that our team helped to make your stay effortless and relaxing.
3 out of 5
by A verified traveler from Texas

Second Time Was Just OK

Posted Jul 13, 2015
Pros: Entertainment staff is nice and friendly. Some of the slap-stick comedy may feel uncomfortable to conservative families with young children.
Cons: Bring back the Mariachis in the evening.
Location: Walk, bus, or taxi over to "downtown" in San Jose del Cabo. It's about 1.5 mi (2.4 km) away. The town square has a church, galleries, restaurants...
While the staff is mostly very pleasant and accommodating, the street view room I was assigned on the 5th floor was disappointing. The sink did not drain well and my call to the operator for maintenance went unanswered. The A/C fan is uncomfortably loud even on the slowest setting. Even though it is sold as all-inclusive, there is a daily fee for the safety deposit lock and key. Updated rooms have safety deposit boxes with combination locks. However, the daily fee still applies. While WI-FI was available in the lobby for no additional fee back in 2013, the fee in 2015 is $15 per day. However, the signal does not reach most rooms. Royal Solaris Los Cabos is a good option for working families with young children. The children's area is better than most I've seen.
Comment from Hotel Management
Jul 28, 2015 by Hoteles Solaris ^G, Hotel Management
Thank you for your comments. We are sorry to read about the inconvenience you experience at our hotel. Please know that we take comments like yours seriously and that we have addressed them with the respective department, as we strive to provide a seamless experience to all of our guests. On rooms with digital safety deposit box theres no extra charge for it.
4 out of 5
Recommended
for Couples
by A verified traveler from Colorad

Booked on Reviews..

Posted Jul 7, 2015
Pros: Having limited experience with all inclusive, this place was much better than expected, very clean, a lot of activities for kids,
Location: The resort is on a stretch of beach that you can walk for miles, We walked into san jose and back (3.5 miles every morning..
My wife and i decided to get away as our 3 kids would be in S California playing baseball.. I went online and found a package deal to a part of Cabo we have not really spent time at.. We checked in to welcoming margaritas, we upgraded to Ocean view room with patio jacuzzi . I have to say that the staff here is very friendly, ANNA our concierge was very informative, very pleasing to speak with and funny. Every morning, i got up 7am-ish grabbed the towel cards, went to beach and staked out a Palapa showered and hit the breakfast buffet. We were very pleased with a cook to order chef, fresh juices fresh fruit and so many selections.. WE had excellent service every morning, always tipping these guys as they are on anything you would need.. Lunch time there is a made to order Pizza oven place on the beach or you can go to buffet style same as breakfast.. I have to say the food was better than i expected.. Nights were mostly theme nights, the shows were entertaining service was very good..
Comment from Hotel Management
Jul 28, 2015 by Hoteles Solaris ^G, Hotel Management
We can’t thank you enough for your stellar review of Royal Solaris. We are thrilled that our friendly and helpful staff have left you with a great impression of our resort. We strive to provide incredible service to each and every one of our guests and it is very fulfilling to know that we have succeeded in providing that to you! We are truly humbled to receive such fantastic comments about the service provided by our staff and we will proudly share your compliments with the rest of our staff. We are grateful for the opportunity to serve you and we look forward to your next stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from H

Nice views staff was helpful and friendly

Posted Jul 5, 2015
Too bad you can't have beach access but views and amenities were very nice we enjoyed our week there. The food was good too