Ratings based on 887 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
79% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom texas

Nice hotel awesome staff except for the time share

Posted Jan 23, 2015
Very nice hotel and nice staff. Great shows! Food was very good. Except for the people insisting we should go for a time share presentation. We could even sit in the lobby because here comes Mauricio asking about the time share. Everything else in the hotel was great!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel.

Posted Jan 20, 2015
Respectfully nice, helpful staff. Food mediocre. Saving of chairs by pool, not appreciated.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom vancouver

great service Ventura de pool server is great

Posted Jan 13, 2015
customer service is the best ventura Ruben and juan carlos very friendly and always there make you feel welcome thank you guys
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Posted Jan 7, 2015
We found they have a lot of staff, so it was very easy to get help for anything. It was nice to find that downtown San Jose was only 20 minute walk of 5 minutes by bus. Watch out for people at the airport offering transportation or free excursions that are a catch for time share offers. It is easier to walk out and pick a taxi yourself.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Posted Dec 30, 2014
Pros: foods, drinks
Cons: minimizing the pressure of going to time-share presentation
Location: dolphin swim, taking the public bus to San Lucas was convenient.
Concierge seems to spend a bit too much time on getting you on the time-share presentation during the checking time. It took ~45min for checking in. in addition, booking the dinner reservation was not quite customer friendly. Hotel is right next to the beach ( very nice clean beach). The 2 dinner restaurants are good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2014
Great hotel and experience, especially for the price. This was the second time we went because we liked it so much the first time. The only negative was the bed was pretty firm, otherwise the room was great. I would absolutely recommend this hotel to anyone.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Dec 22, 2014
Pros: most everything
Cons: flavor and variety of food
Location: mega mart was a 10 min walk, san hose del cabos was a longer walk
Overall was satisfied with our hotel experience. Hotel is nice, clean, grounds well kept, no signs of damage. Food was generally good. Sunday the food was cold. Selection was adequate, breakfast was our favorite. Drinks were good and stiff. Pool and beach are nice. After we checked out, they allowed us to use the facilities until our taxi arrived (3:00 ish). Overall a pleasant stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

December Vacation

Posted Dec 17, 2014
Pros: Clean, good food and beverages, great staff. Great entertainment.
Cons: All good
Location: Good location
Very enjoyable.Great food, great service, very clean.
3 out of 5
Recommended
for Everyone
by A verified traveler

Needs some work

Posted Dec 17, 2014
Been once before, they are just finishing fixing up after hurricane. Food was not too good,especially at,reservation restaurants, as well as the staff. Overall waiters and waitress were good, The resort overall was ok, they were a little tight with beach chairs
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

AWESOME Entertainment Staff

Posted Dec 11, 2014
Best entertainment staff I have seen at an all inclusive. Given the hurricane situation a lot of the beachfront rooms were not available. Staff is super friendly and always available. Great food, drinks and pools!