Ratings based on 424 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom califonia
Good stay for the pricePosted Apr 7, 2015
This lodge is a little of the beaten path, but worth the drive. Beautiful scenery and setting. The staff were all very pleasant and helpful. That being said, the facilities left much to be desired. The exercise facility was being remodeled with no access at all. The WiFi in the room was nonexistent and there was no data signal either. You are truly "off the grid" while here. I tried to get a refund of the "resort fee" but they said it was just part of the price.
for Everyoneby A verified travelerfrom Los Angeles, CA
Nice mountain settingPosted Mar 26, 2015
Pros: Nice setting in the mountains with great views. Steep off-season discount (e.g. via Expedia). Good dinner, breakfast.
Cons: Somewhat noisy (barking dog in lobby; large gap between room door and sill). No reliable internet.
Location: Driving time to Las Vegas Strip is about 40 minutes even with little traffic (rather than the 30 minutes advertised).
Nice stop-over between Death Valley and Las Vegas (but with somewhat of a detour) with cool mountain setting. Great mountain setting. Clean. A bit noisy.
for Everyoneby A verified traveler
Nice hotel for a last minute bookingPosted Mar 23, 2015
Cons: Maybe adding some road signs to the hotel
I wasn't sure what to expect as the driving is far... but was very satisfied of the location and remarkable views
by A verified travelerfrom las vegas
Poor customer servicePosted Mar 11, 2015
we checked in late and the electricity went out from 3am.. My husband and my two babies were freezing and couldnt sleep so we talked to the hotel manager and asked for full refund and were leaving. The manager refused to because he said its not their fault that the electricity was out the whole night. My husband said we didnt pay for inconvenience.. We paid for a good sleep and convenient stay at the hotel. Apparently the manager argued about it and trying to let us pay half of the stay we've been there.. We checked in late and we didnt get to sleep. I wouldnt recommend this hotel because of their customer service.
for Everyoneby A verified travelerfrom las vegas,nv
Hotel was okayPosted Mar 3, 2015
Hotel needs updating but it was ok. The res restaurant was wayyy to expensive and the service in the restaurant was subpar
for Everyoneby A verified travelerfrom 89120
a must visit placePosted Mar 2, 2015
if you come down to Vegas or rather you live in Vegas it is a must stay it was amazing the employees made it that much more amazing it was very beautiful and peaceful we will be going back very soon I loved everything about it the drive is even amazing the scenery is beautiful and I dealt with the front desk manager precious she was very professional and great at what she does she's one of the reasons I will be returning she made us feel very welcome
by A verified travelerfrom Idaho
Terrible staffPosted Feb 7, 2015
Pros: Beautiful property.
Cons: Management needs to learn customer service. Would like a refund for rooms.
Wedding scheduled. Power outage day of the wedding. Staff did nothing to assist with relocation until it was too late. All guests had to find other accommodations with no assistance offered.
for Everyoneby A verified travelerfrom honolulu
Water outside smellsPosted Jan 28, 2015
Food was good. Hotel needs a up grade. Staff was awesome
for Everyoneby A verified travelerfrom Paulden, AZ
Needs Better ManagementPosted Jan 20, 2015
Pros: The atmosphere was like a ski lodge.
Cons: Restaurant management for a better, quicker flow for lots of guests.
Location: Mt Charleston trails are fantastic!
What a beautiful location and the buildings are lovely, but the restaurant needs better management and to be open by 6 am for hikers, etc. There was a guy Loren at the front desk who was stellar and a waitress with a long red poneytail who was great. I would have loved a steam, but it was out of order. If a hotel charges full price for resort fee - everything should be working!
for Familiesby Lisafrom Las Vegas
FYI there's no WiFiPosted Jan 10, 2015 on Hotels.com
We went on New year's day to go tubing at Mt. Charleston. Ate at the restaurant and stayed overnight. Precyous, who was working at the front desk was very nice and helpful. I do recommend you make reservations to avoid long waits at the restaurant. We had a very nice stay