Ratings based on 358 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from Yorkshire, England

Basic rooms, great facilities, good service.

Posted Sep 30, 2014
The rooms are quite basic, bit clean and comfortable. The reception is beautiful with stuffed animals and antiques , and a reasonably priced restaurant and bar. However the snack shop is extortionate, so you're better off buying snacks at the visitor centre further up the road. There is no grocery store in the area. Also very limited wifi, and our reception on television due to its location. Otherwise very well placed to explore Mount Charleston, provided you have a car to drive you the extra 2 to 3 miles up the road. The staff are lovely and very chatty mostly. They also have a few old 1980s arcade games, very nostalgic, and DVDs for rent at reception.
2 out of 5
by A verified traveler from Las Vegas

Still in business due to the lack of competition.

Posted Sep 23, 2014
Food service was the slowest I have experienced. The food was only mediocre. Staff was pleasant but unconcerned about service. I was on the third floor.The floor was actually sloped to one corner. You could see that the room had settled by the fit of the doors. The distortion was not small. . The hotel may have serious structural problems. The weather was very warm and the room remained hot well after midnight. It was equipped with a undersized and very noisy air conditioner. The location is good with nice scenery. The property needs serious attention from a professional manager to make it a satisfactory destination.
1 out of 5
by A verified traveler from las vegas

Nice view at the balcony

Posted Aug 31, 2014
Very duty carpet, so sticky could not walk whiteout shoes, dirty bathroom, we didnt take a shower for thr condition of it. Got charge an extra fee for no reason. Third time in that place it will not be a fort.
5 out of 5
for Everyone
by A verified traveler from Las Vegas

Mt Charleston

Posted Aug 18, 2014
Pros: Quiet, rustic, nice get-away from busy Las Vegas.
Location: Mountain area. Hiking and exploring and enjoying the coolness of the mountain temps!
Easy check-in with a helpful and pleasant desk clerk. I have visited here often. Always look forward to returning. :)
1 out of 5
by A verified traveler


Posted Aug 12, 2014
Pros: The view was nice
Cons: The staff should check up on the maid service and make sure the rooms are acceptable for their customers
Location: hike and just enjoy the outdoors
It was suppose to be a special night for the both of us. When we were ready to turn in for the night we turned down blanket and noticed that the sheets were stained. It was on both sides. It was late and I was to tired to go the front desk and let them know. So when we checked out we stated what the condition of the room was. I also noticed that the room was not gone over before we arrived. It was really dusty.
3 out of 5
for Everyone
by A verified traveler

Relaxing and a uick getaway

Posted Aug 12, 2014
The staff was friendly and genually seems to care. Room was clean. Bed was comfortable. They have done some updating of the rooms.
5 out of 5
for Everyone
by A verified traveler from Chicopee, MA

Close to Heaven

Posted Aug 6, 2014
Pros: They have about 5 parking spots available for patrons to charge their electric cars; 1 charger with a long cord & quicker 480 volt charge station?
Cons: Cell reception & a guest computer room. The $75 that they set aside from credit card for things like the daily $9.95 resort fee was not used by them.
Location: Las Vegas is very near & there is plenty to do there. Children enjoy the peace & serenity, plus the pond, fountain, dozens of carp & birds.
When I arrived, & quite late, around 9:30 PM, the front desk person had no booking for me. Another employee that had seemed to have just gotten off duty looked & found the Expedia reservation. The facility is in a very idealistic high altitude & scenic location in the mountains North & East of Las Vegas. They have 3 floors, but no elevator. I was put on the 2nd floor & had an exceptional view. I did get my reserved king size bed. There was an additional sink just outside the bathroom, which could come in handy. They provided 2 bottles of water complimentary, which was very nice, considering that the outside temperature could go to about 108 degrees Fahrenheit by 3PM daily. I only ended up drinking 1 bottle, though. The room air conditioner worked well to keep the room around 74 degrees. With the low humidity, 74 was quite comfortable. I never changed the setting. I didn’t use maid service, so I can’t comment on that. There was entertainment in the Bar, but I didn’t & don’t partake of that. I also did not use their dining room…I was there on business & spent most of my time away from that property. Cell reception was poor, but walking up the road & around the bend a short distance gave a clear shot to the cell tower in the National Park a few miles further up. When I was getting ready to check out, I found out that they didn’t have a dedicated computer & printer for guests, but the manager let me sit in his seat, access my email account & print out my boarding passes.
2 out of 5
by A verified traveler

Requires renovation

Posted Aug 4, 2014
Pros: Restaurant food was great and staff were all courteous
Cons: Total hotel renovation
Location: Othing much to do and see
Hotel needs total renovation, especially the carpets and paint
2 out of 5
by A verified traveler from hawaii


Posted Jul 31, 2014
Pros: Room was clean.
Cons: Offer refund when eating facilities are not available.
Location: Trails for walking and hiking we're available.
Our stay was so disappointing. No restaurant service, their shop and bar was closed. Nearest place to get something to eat was five miles away. Furthermore we were charged for incidental fees when there was nothing available. So disappointing.
3 out of 5
for Couples
by April Tracey from Las vegas

Mount charleston resort/hotel stay

Posted Jul 22, 2014 on Hotels.com
We went to mount charleston to get away from the heat. Plus to just get away. The over all look on the outside is pretty and the parking is easy. For checked in I thought I had booked a king balcony room but the guy at the front had desk told me I had booked two queen beds w/balcony. Ok then. Got into the room the floor carpet was dirty looking the door going into the bathroom had a big piece on the top broken off. I called the front desk and told them to either send someone on not it in r account. He did. The balcony was small but it was nice. Overall we have decided not to go back to this hotel for a while. They really need to consider upgrading the rooms and maybe even the patio furniture outside.