Ratings based on 403 Verified Reviews
They paid and stayed. We double-checked. 3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.We double-checked.
by A verified travelerfrom Idaho
Terrible staff
Posted Feb 7, 2015Pros: Beautiful property.
Cons: Management needs to learn customer service. Would like a refund for rooms.
Wedding scheduled. Power outage day of the wedding. Staff did nothing to assist with relocation until it was too late. All guests had to find other accommodations with no assistance offered.
Recommended
for Everyoneby A verified travelerfrom honolulu
Water outside smells
Posted Jan 28, 2015Food was good. Hotel needs a up grade. Staff was awesome
Recommended
for Everyoneby A verified travelerfrom Paulden, AZ
Needs Better Management
Posted Jan 20, 2015Pros: The atmosphere was like a ski lodge.
Cons: Restaurant management for a better, quicker flow for lots of guests.
Location: Mt Charleston trails are fantastic!
What a beautiful location and the buildings are lovely, but the restaurant needs better management and to be open by 6 am for hikers, etc. There was a guy Loren at the front desk who was stellar and a waitress with a long red poneytail who was great. I would have loved a steam, but it was out of order. If a hotel charges full price for resort fee - everything should be working!
Recommended
for Everyoneby A verified travelerfrom Phoenix, Az
Close to the snow
Posted Jan 9, 2015Pros: It's close to the snow, hiking trails and the ski resort. It's a great getaway from the Las Vegas strip.
Cons: More staff, friendlier service and someone please take the fish out of the pond before they freeze next year.
Location: Hiking trails and ski resort.
Hotel is understaffed big time!! Rooms were ok but we were shorted towels, Kleenex , soap etc etc. also the frozen fish on the pond was kind of a downer.
Recommended
for Everyoneby A verified traveler
Relax & comfort on a island on the sky
Posted Jan 4, 2015Pros: In the middle of no where
Cons: They are understaff
It was wonderful living for 48 hours with out Internet connection. Really in the wild the forest experience. A way to escape the busy world and be surrounded by nature and wildness. The staff is very kind and patient , but they are under staffed.
Recommended
for Everyoneby A verified traveler
Posted Dec 29, 2014
My husbsnd and I enjoyed the stay, eventhough we missed the snow...
Recommended
for Everyoneby A verified travelerfrom New York, NY
Mountain Charleston Resort.
Posted Dec 26, 2014Pros: The staff were
The staff is considerate and pleasant, but their is not enough of them. They can become overwhelmed at check in time. The dinning room is short staffed also. They do their best to accommodate everyone but do not have enough of what they offer on the menu available and the menu is not that varied. What they do have is decent. With the word resort in the name you would expect that they would have some activities available. They do not! Be sure to bring your own entertainment for anything that you would like to do i.e. sledding especially if you have children. We were their for two days before Christmas and It was decorated for the holiday, but they had no music or festivities. They do have some limited DVD rentals. It is more of a 3 star hotel than a resort. Very limited internet and phone service.
Recommended
for Couplesby A verified travelerfrom Tampa bay, Florida
Nice View,
Posted Dec 1, 2014Pros: view, price
Cons: spruce up room decor, activities
Location: beutiful view, not much else without snow.
Rooms very plain & outdated but comfortable. Bartender animated & fun. Not much to do if there is no snow.
Comment from Hotel Management
Dec 11, 2014 by Tony Cruz, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Recommended
for Everyoneby A verified travelerfrom Henderson
Really Enjoyed the stay staff was great
Posted Nov 20, 2014Cons: Beds were hard
Book room through expedia process was smooth and relaxed was surprised at the property great spot before going skiing.
Comment from Hotel Management
Dec 11, 2014 by Tony Cruz, Hotel Management
We are so glad you decided to choose us for your weekend away. We hope your weekend left you refreshed and ready for the week to come. Thank you for your kind words and your business. See you soon!
Recommended
for Familiesby Omita
Posted Nov 18, 2014 on Hotels.com