The Resort on Mount Charleston

My first encounter with the hotel staff was a clear unwillingness to meet reasonable customer needs. Employees at front desk and wedding planner emulate the attitude of GM as well as the front desk manager. Hotel has structural problems and system management problems due to lack of follow-up, no inspections just waiting for guests to complain then problems band-aid not corrected. GM adopts "jack of all trades" unfortunately master of none..this may pose a serious problem in safety. GM unprofessional in attire, sweat shirt, no name tag..cannot differentiate GM from a maintenance person. Excuses given rather than effort to find problem and fix problem. If there are more than one legitimate problems reported GM, front desk and wedding planner seemed to villlainize that guest. Specific experience problems were..grocery bag of old fruit left in drawer in room when I checked in..Front desk manager said that's not a real problem..No iron or ironing board in room and Front desk gave excuse we don't have the inventory to provide each room with an iron and ironing board. Another experience problem was a leak directly over the commode that drips on guest and manager said just lay bath towel under area that should suffice. Internet cuts on and off or not on at all..GM said can't do anything about it because of the mountains instead of saying "that's unacceptable I will get to the bottom of it." If the problems are worked out managerially and structurally the resort would be a great place

A good place to stay. Hopefully, they will upgrade their wi-fi as my connection was atrocious.

Restaurant and service was horrible!!!

The food was great the only thing I noticed is that the carpet in the dinning room needs to be replaced. The staff was great, good experince.

We arrived late at about 8:00 PM but that was okay then we checked in and went to dinner, the restaurant had wonderful scenery very close to wildlife, we saw a live Fox and took a picture, we dined at the restaurant and enjoyed the scenery, afterwards we strolled outside and enjoyed the wonderful stars atmosphere.

We enjoyed our mini getaway very much. Close to Vegas and easy to get to but once you're there you feel really away from it all. It was nice and quiet, very relaxing and just what we needed to recharge. Dining room was wonderful, friendly staff and excellent food. We had dinner and breakfast there..both were excellent. Setting is really nice. Rustic feel, lots of interesting antique artifacts. Staff was really helpful. Rooms have very comfie beds, DVD and CD players. We'll go again soon.

We enjoyed being away from the strip. It was 20 degrees cooler!