Ratings based on 412 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Nice mountain setting

Posted Mar 26, 2015
Pros: Nice setting in the mountains with great views. Steep off-season discount (e.g. via Expedia). Good dinner, breakfast.
Cons: Somewhat noisy (barking dog in lobby; large gap between room door and sill). No reliable internet.
Location: Driving time to Las Vegas Strip is about 40 minutes even with little traffic (rather than the 30 minutes advertised).
Nice stop-over between Death Valley and Las Vegas (but with somewhat of a detour) with cool mountain setting. Great mountain setting. Clean. A bit noisy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for a last minute booking

Posted Mar 23, 2015
Cons: Maybe adding some road signs to the hotel
I wasn't sure what to expect as the driving is far... but was very satisfied of the location and remarkable views
1 out of 5
by A verified travelerfrom las vegas

Poor customer service

Posted Mar 11, 2015
we checked in late and the electricity went out from 3am.. My husband and my two babies were freezing and couldnt sleep so we talked to the hotel manager and asked for full refund and were leaving. The manager refused to because he said its not their fault that the electricity was out the whole night. My husband said we didnt pay for inconvenience.. We paid for a good sleep and convenient stay at the hotel. Apparently the manager argued about it and trying to let us pay half of the stay we've been there.. We checked in late and we didnt get to sleep. I wouldnt recommend this hotel because of their customer service.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom las vegas,nv

Hotel was okay

Posted Mar 3, 2015
Hotel needs updating but it was ok. The res restaurant was wayyy to expensive and the service in the restaurant was subpar
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 89120

a must visit place

Posted Mar 2, 2015
if you come down to Vegas or rather you live in Vegas it is a must stay it was amazing the employees made it that much more amazing it was very beautiful and peaceful we will be going back very soon I loved everything about it the drive is even amazing the scenery is beautiful and I dealt with the front desk manager precious she was very professional and great at what she does she's one of the reasons I will be returning she made us feel very welcome
1 out of 5
by A verified travelerfrom Idaho

Terrible staff

Posted Feb 7, 2015
Pros: Beautiful property.
Cons: Management needs to learn customer service. Would like a refund for rooms.
Wedding scheduled. Power outage day of the wedding. Staff did nothing to assist with relocation until it was too late. All guests had to find other accommodations with no assistance offered.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom honolulu

Water outside smells

Posted Jan 28, 2015
Food was good. Hotel needs a up grade. Staff was awesome
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Paulden, AZ

Needs Better Management

Posted Jan 20, 2015
Pros: The atmosphere was like a ski lodge.
Cons: Restaurant management for a better, quicker flow for lots of guests.
Location: Mt Charleston trails are fantastic!
What a beautiful location and the buildings are lovely, but the restaurant needs better management and to be open by 6 am for hikers, etc. There was a guy Loren at the front desk who was stellar and a waitress with a long red poneytail who was great. I would have loved a steam, but it was out of order. If a hotel charges full price for resort fee - everything should be working!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix, Az

Close to the snow

Posted Jan 9, 2015
Pros: It's close to the snow, hiking trails and the ski resort. It's a great getaway from the Las Vegas strip.
Cons: More staff, friendlier service and someone please take the fish out of the pond before they freeze next year.
Location: Hiking trails and ski resort.
Hotel is understaffed big time!! Rooms were ok but we were shorted towels, Kleenex , soap etc etc. also the frozen fish on the pond was kind of a downer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Relax & comfort on a island on the sky

Posted Jan 4, 2015
Pros: In the middle of no where
Cons: They are understaff
It was wonderful living for 48 hours with out Internet connection. Really in the wild the forest experience. A way to escape the busy world and be surrounded by nature and wildness. The staff is very kind and patient , but they are under staffed.