Ratings based on 303 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
for Couplesby A verified travelerfrom Ottawa, Canada
Thank you for staying with us... They mean it.Posted Mar 22, 2015
Pros: The STAFF!
Cons: A kibble ... Offering more than one type of beer!
This is what the hotel staff say. We know there are lots of options, thank you for choosing us. You feel welcomed from the first steps onto this beautiful property. Beautifully maintained gardens, rooms are all very private, clean and well appointed. The food is very good at buffet, the restaurant, the beach grill and at the chef's table. The beach is across the street but probably less of a walk than at larger resorts. No need to stress out about getting a spot at the beach. There's plenty of chairs in the sun or in the shade, you choose. The sand is white and the water is warm and turquoise. The pool although small is an option at times when you want a break from the beach. Which was never judging by the occupency rate in the afternoon. Would recommend for those who want a quality stay and a quiet retreat. No bingos, aerobics at pool or crazy games here. Just very friendly staff and great service.
for Everyoneby A verified traveler
Posted Mar 19, 2015
We had an excellent stay, the beach was beautiful and kept clean. The atmosphere was quiet and felt quite private. I wouldn't choose anywhere else if I was going back to Negril, Sunset at the Palms would be the only choice.
for Everyoneby A verified travelerfrom Philadelphia, PA
Only Place to Stay in Jamaica!Posted Mar 18, 2015
Pros: We loved the ambiance of the tree house style lodging and tropical landscape. The staff was extremely personable, remembering our names from day one!
Cons: Although trivial, the only thing I wished for was a hook to hang my robe on in the bathroom!
Location: We took advantage of a couple excursions, zip lining and horseback riding, about 45-90 minutes away. The bus ride allowed us to see the countryside.
My husband, 20-year old daughter and I enjoyed our stay like no other vacation! The beautiful landscape and quiet surroundings was just what we needed. The staff at SATP is like no other. They are very warm and welcoming, and treated us like family. They are very "real" people and were happy to take the time to talk to us. We looked forward to seeing them each day! The food was delicious and there was enough variety so that we were always more than satisfied. The Chef's Table was enjoyable but could have been a bit more lively. A couple excursions broke up the week and were fun for all of us. We went on the zip lining and kayaking trip and while the zip lining was amazing the kayaking was a little slow as there had not been much rain. Stick to the zip lining! Horseback riding was my daughter's favorite with a trail through the countryside and then into the water on the beach. We went out on the glass bottom boat snorkeling for a couple of hours one morning which was great. Go in the early morning when the water is calm. A 15-minute cab ride to Rick's Café is definitely a must. Although crazy busy, it is worth seeing the cliff divers! The only negative experience we had was with a cab driver outside of the hotel gate. Negotiating with them upfront is a must. We were definitely taken advantage of. A trip to Rick's Cafe which probably should have cost $30-$40 cost us $90. Stick to the drivers inside the gate that work for SATP. Overall, wonderful experience!
for Everyoneby A verified travelerfrom raleigh nc
Relaxing beach stay spring break for grownupsPosted Mar 18, 2015
Wonderful small boutique beach resort . I never learn people's names but staff was exceptional . Food was good most days at Buffett . Drinks were for real with premium liquor and not watered down . Intimate . Beach across the street was fine .plan to take family back later this year . Very clean and warm environment .
for Everyoneby A verified travelerfrom Virginia, USA
All Around Nice ResortPosted Mar 16, 2015
Pros: A-1 customer service! The staff were wonderful. Everyone was very friendly and catered to all of our needs without hesitation.
Cons: Although there is Wi-Fi in the lobby & in your rooms, it sucked! I would get right near the router in the lobby and barely had a signal.
Location: You can walk across the street to the beach and there's a grill and bar that's apart of the resort that is also all inclusive.
I have just gotten back from my vacation at this all-inclusive adult's only resort. The pictures of this resort on Expedia does Sunset at the Palms absolutely no justice! The resort is beautifully setup like a villa, was very clean and up-to-date. The room was very spacious and I loved the balcony. The resort it self was very quiet. I'm in my early 20's and my friend and I were the youngest there and even though we like to party it was nice to come back to our peaceful "home away from home." Also, the food was delicious, I personally would recommend reserving reservations at the Chef's Table and the restaurant within the Palms. Both of them include a 5 course fulfilling meal. All of the staff were very pleasant, friendly and you could tell they loved their jobs and helping others. This was my first time visiting Jamaica and because of the nice people there I will definitely be planning to come back very soon.
for Everyoneby A verified travelerfrom B
Great place for our first time to JamaicaPosted Mar 14, 2015
Fantastic resort. We enjoyed ourselves thouroughly. Staff was friendly and helpful. WiFi was weak, but we weren't there for that!
for Everyoneby A verified travelerfrom ohio
Nice, relaxing stay.Posted Mar 10, 2015
Perfect place for couples looking to relax and unwind. If you want a big party, this is not your place. The entertainment every evening was fun and lively. Walking to the beach was never a problem. The bungalows feel very private with all of the foliage. Can't wait to return! My only recommendation to the resort is creating a map/pamphlet if info for guests upon arrival. It took us a bit of time to figure everything out. The staff was always friendly and willing to give us the info we were looking for.
for Everyoneby A verified travelerfrom san francisco
Nice stayPosted Mar 10, 2015
Pros: Beautiful and tropical environment. Big room with a nice deck and hammock
Cons: Food variety
Location: Seven mile beach is about three miles away.
We spent three nights there before tensing pen hotel. The resort was beautiful and clean. The room was big with a very nice deck and hammock. It was very private as well. The staffs were nice and helpful except the people in reception desk. Beach was outside of the resort, it was right across the street. There was a bar there. The food was Ok, and it lacked varieties.
for Everyoneby A verified travelerfrom ohio
Best staff ever!Posted Mar 8, 2015
Pros: The staff and the cleanliness.
Cons: Needs to have better internet service.
Location: The location is excellent for nice quiet evenings.
We were very pleased with every aspect of this resort. One of the cleanest, most friendly beautiful places we have stayed.
for Couplesby A verified travelerfrom USA
Relaxation in NaturePosted Mar 1, 2015
Pros: The beach and grounds was our favorite part. Lush, beautiful, clean and relaxing.
Cons: The buffet food can be improved. Nature activities like bird watching tours could be offered.
Location: Beautiful location! We did not leave the resort as we had enough to do on-site.
The beauty of the beach and low-key feel of the entire resort was fantastic. The private beach was clean and inviting, and was supplied with chairs, food, bar and activities. Activities were optional, as the relaxing water supplied what we needed for a good vacation. The resort grounds were lush, beautiful and well-maintained. The staff took great pride in their work, and seemed genuinely interested in the quality of our experience. The staff seemed to care about our happiness and enjoyment. We enjoyed watching the wildlife, and found the grounds pretty good for bird watching. Many of the species were easy to see as they were attracted to the water, and hummingbird feeders. We spent many hours on our porch watching for birds each morning, and the grounds did not disappoint us. Although the resort sprays for insects each evening, we still needed to wear insect repellant early morning and evening. The buffet food was mostly good, with a few exceptions. At times there seemed to be shortages of some popular items, and some long lines to get food. We enjoyed the Chef's Table experience and found all of the food served excellent. Overall a highly recommended resort for a quiet, relaxing vacation! We will go again.