2/10 Terrible
Felicia
Traveled with family
Mar 13, 2024
Disliked: Staff & service, property conditions & facilities
I stayed at this property in hopes to get a piece of mind and going dining in the area. After I checked into the room. And need to go out to my car. We discovered that there was a malfunction with the door lock. I reported it to the front desk. The guy came up and looked at it and said he was coming back with some tools. I wanted to go out for a while and he hadn’t returned so I went down to talk to him. To find that the front desk was closed for the night. So I could not leave the property with all of my belongings in an unlocked hotel room. I had to make sure to sleep with the latch on the door for my safety, but I still felt unsafe because the major lock wasn’t locked. I reported it the next morning when checking out. The rep took my information and said the manager was out until Monday. I did not hear back so I called Monday afternoon. They placed me on hold for a very long time and never returned to the phone and still haven’t called back to address my issue.
Felicia
Stayed 1 night in Mar 2024