4/10 Poor
Brianna
Traveled with group
Apr 28, 2024
Disliked: Staff & service, property conditions & facilities
The area didn’t feel very safe and the staff didn’t seem quite pleasant. I spoke to the person at the desk 3 times about one of the wall art pieces in the room being broken and his excuse was that because we were in the room he didn’t send anybody so that we could have our privacy but I asked him three time to remove it because broken glass is unsafe and I didn’t want to be charged for something I didn’t break. Also the free breakfast was very limited and would not allow us to bring it back to the room. The hot tub was very un appealing and the pool wasn’t great either. The was a patched hole in the bathroom door that wasn’t repainted and there were stains on the bed as well. They left a used toilet paper roll there and one of the soaps were already torn open. They also never picked up the trash we left outside the room. No one came to replenish our soaps towels or anything. The air conditioner was terrible it wouldn’t stay on the right temperature and it smelled terrible. Over all it was really a terrible experience and only one of the staff members was nice to me she checked me in and set me up but there were two men who weren’t very helpful at all!!
Brianna
Stayed 3 nights in Apr 2024