Ratings based on 246 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
78% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Texas

Oh, PLEASE!

Posted Jul 27, 2015
Pros: Nothing
Cons: Everything
Location: Only stayed one night
WHERE do I begin???? The lady at the desk seemed nice enough, but not pleasant. Got to the room, and found that there was NOTHING in the kitchen! Had to call the desk and ASK for Coffee Pot, Cups, Coffee, and Glasses. Come to find out, there was NO ICE available. An EMPTY ice tray was in the freezer. THEN, the bathtub had lots of HAIR. So..... I got concerned. Bed Bugs? Made a thorough check.. Didn't find any signs, BUT the mattress already had a bug-proof cover!!!! So, I checked the pillows, and found HAIR! No breakfast either. I WILL NOT stay in an Extended Stay America Hotel again!!!!!!!!
2 out of 5
by A verified traveler from Oregon

Poorly run.

Posted Jul 27, 2015
We had reserved a room with two double beds. Upon arrival (and having to wait for the room to be cleaned even though we arrived 1.5 hrs after check in) we discovered the room had one King bed and a dirty sofa twin sleeper? Asked the receptionist about this and her reply: "I guess we didn't have the room you reserved so we just put you in that one". No apology. It's a quiet location and nice setting. It was relatively clean inside but the exterior and walkways were back alley dirty.
2 out of 5
by A verified traveler

smelly

Posted Jul 25, 2015
The hotel was smelly and musty. The room we were given was not ready when we arrived.
2 out of 5
by A verified traveler

Room was not well cleaned

Posted Jul 24, 2015
Our room had new towels, nicely folded, so staff had been in the room, but it was not well cleaned. There was dried shampoo on the bathroom floor, mold in the shower grout, food crumbs and splatters around the stove and kitchenette sink, crumbs and splatters in the refrigerator, the refrigerator handle had crumbs in the groove, and there were hairs in the bed.
1 out of 5
by A verified traveler

Disgusting place

Posted Jun 29, 2015
No lobby, just front dest. No place to park when you arrive. No breakfast area to eat the "free breakfast". Converted run down apartment complex, dirty and poorly kept. Rooms smell, pets everywhere, stains and garbage in walkways. My room was dirty, hair and ants in bed. I turned around immediately and checked back out without place to stay. Better to sleep in your car.
2 out of 5
by A verified traveler from Seattle

2 star not 3.

Posted Jun 29, 2015
Cons: If it was rated with a Motel 6, and they forgot about the breakfast then you would get what you expect.
extremely noisy air system, not so much as a coffee cup in the kitchen area and the breakfast makes a gas station look good.
2 out of 5
by A verified traveler

Posted Jun 28, 2015
Hotel was shabby. Bathroom was moldy. Bedding and carpeting was old and worn. Stay somewhere else!
2 out of 5
by A verified traveler from CA

Bring your own tools to fix things.

Posted Jun 20, 2015
Pros: I didn't like a thing about the hotel.
Cons: EVERYTHING could be improved.
Location: I was there on business.
To start, the room didn't have complete bedding. The door safety latch was missing...the one that helps keep someone out just encase someone else's key works on your door. The lock was missing so I had to rig something to keep the window closed or at least let me know if someone was trying to come in through the window. I also took all of my things so they wouldn't disappear during the day. AND...don't expect to find anyone after 10pm and before 10am because they don't exist. Never properly checked out. Never again staying at this particular hotel. PS...the parking is horrible if you arrive after 8pm.
1 out of 5
by A verified traveler from San Diego

Terrible experience

Posted Jun 10, 2015
Pros: Near to location of meetings
Cons: Management oversight
Room cleanliness doubtful Air conditioner very noisy and cycled on and off all night Door safety latch broken off and sharp protruding screws cut my finger No coffee pot in room Had to go to the office to get more clean towels Hotel front desk staff not responsive
2 out of 5
by A verified traveler from Bend, OR

Will not recommend

Posted Apr 27, 2015
Pros: The outside was beautiful.
Cons: Update the rooms! Have them cleaned properly!
Location: Close to highway, nothing within walking distance.
The outside of the hotel was beautiful. The room was dirty, with red stains in various places on the very old carpet. The room has a stale odor. The bed was old and uncomfortable. Will never stay at this hotel again or recommend it to anyone.