Ratings based on 372 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from G

Hotel in downtown Rochester

Posted Aug 31, 2014
Our room was nice. The hotel staff were helpful and polite. I was disappointed that there was no complimentary breakfast as that is usually our experience in most hotels these days
2 out of 5
by A verified traveler from NY

Just unpleasant

Posted Aug 18, 2014
Parking garage is ridiculous to find a spot. Elevators to get to the hotel are creepy and confusing. Line to check in was super long with too little of staff. The carpet was certainly not vacuumed, light fixtures were extremely dusty. If you're choosing hyatt for it's reputation, this certainly won't be up to the hyatt standards you like. Completely disappointed. Only thing they have going for them is their comfy beds.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge ontario

Very nice hotel downtown rochester .

Posted Aug 18, 2014
Pros: I' like the way they treat guest when arrive. and they try to help with all you need.
Cons: I'don't see much for impovement i' was very happy with my room.
Location: location about this hotel is a good location has all you need nearby including all the mall's
My experrience at this hotel was god experience first time at this hotel and i' will stay there again in the feature.
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent stay in the heart of Rochester

Posted Aug 11, 2014
Pros: Comfortable beds, fairly clean (see more in the improvement section however) and the attached parking garage was convenient.
Cons: Although the room was clean, the floor was really stained in many spots so it made it "feel" not so clean. Attendant could have been friendlier.
Location: Zoo, Lake Ontario....and definitely eat at Dinosaur BBQ if you like BBQ.
Arrived for an overnight stay late night. Hotel has a connecting parking lot with which you validate the ticket for (at the time) $4/day. So you can drive right into the lot, bring your luggage in and validate your pass upon check in. My impression of the lobby was that it was clean and a I liked the decor. Rooms were decent, beds very comfortable and the view of the city was nice.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Hyatt in downtown Rochester, NY

Posted Aug 11, 2014
Pros: Nice staff and the meal we had in the evening was good.
Cons: Room was very dull and depressing. Needs to be updated, so does the bathroom. Overall it should be lighter in colour.
Location: Nothing to do except visit the Genessee brewery. Rochester is a very depressing city. No shops in the main area of the city basically nothing to do.
Expected more from the Hyatt Regency with regards to the accommodation. The room we had was very dreary especially as it overlooked the tops of buildings, at street level we saw car parks and the main street which had nothing interesting to see. The staff were very accommodating and welcoming. We used the valet service for our car which took forever to get to us on the last day. Better off parking your own car!
2 out of 5
by A verified traveler

Very expensive. .overpriced hotel

Posted Aug 11, 2014
Very expensive for what you get..no free WiFi. .no continental breakfast. . $4 extra to park your vehicle overnight....never again
5 out of 5
Recommended
for Everyone
by A verified traveler from whitesboro ny

Close to museum

Posted Aug 5, 2014
Pros: Clean accessible to museum close by
Cons: No
Location: Dining ,visit museum. Great time there !
Had a great time nice hotel. Great dining. Enjoyed pool
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice convenient to downtown

Posted Aug 4, 2014
Locally convenience for my stay was what I needed and it worked
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel- not the typical Hyatt standard.

Posted Jul 18, 2014
Overall, this is a good hotel for the price. However, water pipes in the wall were very loud with clanging and whistling noises. Shower lost all water pressure a few times during the stay. Parts of the hotel is updated where other parts are rundown. For example, pool floor is coming up, hot tub was very dirty, elevators are worn down, carpet in some areas are worn down to to the point of holes. Again, overall this is a good hotel and the staff is excellent. Some updates are needed though.
3 out of 5
by A verified traveler from Vancouver BC

Old hotel with average service

Posted Jul 13, 2014
Pros: Fast internet.
Cons: Renovate guest rooms. Improve the hotel restaurant
Location: In downtown Rochester.
I was in town for a business trip and stayed in the business suite for 1 night. I have stayed at many Hyatt's but this one doesn't feel like one. The hotel is old, especially the room. Room feels like a Best Western/Holiday Inn. The air conditioner in the room is loud waking me up multiple times at night. Internet was fast, so its a plus. Food at the hotel restaurant was below average. Service was just okay.