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Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Exterior
Indoor pool
Indoor pool
Indoor pool
Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Overview of Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3.0 star property

8.2/10 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
800 Jefferson Rd, Rochester, NY, 14623

Explore the area

  • Popular LocationMarketplace Mall17 min walk
  • Popular LocationCinemark Movies 103 min drive
  • Popular LocationStrong Memorial Hospital10 min drive
  • AirportRochester, NY (ROC-Greater Rochester Intl.)13 min drive

Room options

About this area

Rochester

In the business district, Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel is in an area with great shopping. Genesee Valley Park and Mary Jemison Landing are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Bill Gray's Regional Iceplex and Veterans Memorial Park. Manhattan Square Park and Ice Rink and Strasenburgh Planetarium are also worth visiting.
Visit our Rochester travel guideOpens in a new window
Map

What's nearby

  • Marketplace Mall - 17 min walk
  • Cinemark Movies 10 - 3 min drive
  • Rochester Institute of Technology - 5 min drive
  • Mount Hope Cemetery - 6 min drive
  • Strong Memorial Hospital - 10 min drive

Getting around

  • Rochester Station - 17 min drive
  • Greater Rochester Intl. Airport (ROC) - 13 min drive

Restaurants

  • Sticky Lips BBQ Juke Joint - 4 min walk
  • Palmer's Direct To You Market - 5 min walk
  • Sodam Korean House - 7 min walk
  • Red Robin - 9 min walk
  • The King and I - 10 min walk

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3-star hotel in the business district
Dry cleaning/laundry services, a bar, and a gym are just a few of the amenities provided at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and a restaurant.
Additional perks include:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), an electric car charging station, and express check-out
  • A front desk safe, meeting rooms, and a banquet hall
  • Guest reviews speak highly of the proximity to shopping
Room features
All 120 rooms feature comforts such as air conditioning, in addition to amenities like free WiFi.
More amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch HDTVs with premium channels
  • Refrigerators, microwaves, and free infant beds

Languages

English, Spanish, Ukrainian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee weekdays 6:30 AM–9:30 AM
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities

Business services

  • Business center
  • Computer station
  • Conference space (4300 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

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Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pool use is for registered hotel guests only.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"

Frequently asked questions

Does Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

As of Dec 2, 2022, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel on Dec 11, 2022 start from $129.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Check-in is from 3:00 PM - midnight.

What time is check-out at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Check-out is at 11 AM.

Where is Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel located?

Situated near the airport, this hotel is 0.8 mi (1.2 km) from Monroe Community College and 2.3 mi (3.7 km) from Rochester Institute of Technology. Marketplace Mall and Bill Gray's Regional Iceplex are also within 2 mi (3 km).

Can I cancel my reservation for free at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel and receive a full refund?

Yes, Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel Reviews

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel Reviews

Overall score and ratings

8.2

Very Good

Rating 10 - Excellent. 438 out of 1000 reviews" "
" "10 - Excellent 44%
Rating 8 - Good. 341 out of 1000 reviews" "
" "8 - Good 34%
Rating 6 - Okay. 129 out of 1000 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 57 out of 1000 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 35 out of 1000 reviews" "
" "2 - Terrible 4%

8.4/10

Cleanliness

8.4/10

Staff & service

7.5/10

Amenities

8.2/10

Property conditions & facilities

7.7/10

Eco-friendliness

10/10 Excellent

Diandre
Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality nice little bar in hotel
Stayed 1 night in Nov 2022

10/10 Excellent

John
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were so many places to eat and shop in walking distance to this hotel. The hotel was clean and comfortable and quiet during out stay. I know the management is working so hard to make sure the customers are happy. Staff is hard to come by and not always dependable these days but I have NO complaints about how well were cared fro during our stay. Jeff checked us in and took great care of us. THNX for a great vacation getaway.

6/10 Okay

Jeanette
Traveled with family
Liked: Amenities
The sheets had stains on them. No soap in the washroom, the room was very small. Hard to move around in. There also was 2 buses parked outside our window that left their motor running all night and was very loud. We had a baby who was kept up all night by the noise as well as the rest of us. The beds were comfortable and the room was clean.
Stayed 1 night in Oct 2022

10/10 Excellent

Lori
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff!
Stayed 1 night in Oct 2022

10/10 Excellent

Michael
Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel inside and out. Very clean room, clean bathroom nice big tv!!!
Stayed 1 night in Oct 2022

4/10 Poor

JoAnn
Traveled with family
Disliked: Staff & service, amenities
We stayed 4 nights; Thursday through Sunday. The rate for Friday and Saturday nights was outrageous given the lack of amenities and complete absence of service. We did not have our room refreshed even once in the four days we were there. I requested fresh towels on Saturday; didn't happen. When checking out I mentioned the lack of service and was told they don't work on weekends! The days they charge the most and no service. Also they charge for the in-house breakfast on Sat. and Sunday mornings - free other days.
Stayed 4 nights in Oct 2022

6/10 Okay

Christopher
Liked: Cleanliness, staff & service, amenities
AC Unit whistled annoyingly and constantly even when unplugged. Wasn't staying long so I didn't bring it up with staff, so I can't complain too much. Other than that, weirdly enough the bathroom didn't have a fan and the door frame to the bathroom was rusted due to moisture. Minor stuff like paint or nail polish stains on carpet/chair. Could tell righthand side of toilet hadn't been cleaned in a while. Big positive was free Level 2 EV charger on site, which I was able to charge up on nightly. Also had a Tesla charger next to it. Quite a lot of dining options nearby from fast food to dine-in. Staff was friendly and helpful in limited interactions.
Stayed 3 nights in Oct 2022

4/10 Poor

Marco
Business traveler
Disliked: Property conditions & facilities
The Room was never cleaned, and the breakfast selection was very poor.
Stayed 3 nights in Oct 2022

4/10 Poor

Donna
Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room I had was very disappointing. Not really clean! Went into the refrigerator and who was ever there before me had left drinks in the refrigerator and it wasn’t cleaned out. In the morning, I went to make coffee and a used pod was left in the coffee maker. The bathroom sink back splash had toothpaste stuck to it. The cleaning staff was obviously either short on time when it came to cleaning the room, or short on staff which is understandable these days but no one checks the rooms to see the quality of the work? Just grossed me out to think that if they are not able to get these minor house keeping things done, what else are they short changing on?
Stayed 1 night in Oct 2022

4/10 Poor

crow
Disliked: Cleanliness, amenities, property conditions & facilities
D
Stayed 1 night in Oct 2022