Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

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Indoor pool
Indoor pool
Indoor pool
Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Overview of Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3 out of 5

4.2/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing
  • Temperature checks
800 Jefferson Rd, Rochester, NY, 14623

Explore the area

  • AirportRochester, NY (ROC-Greater Rochester Intl.)12 min drive
  • Popular LocationVictorian Doll Museum and Chili Doll Hospital18 min drive
  • Popular LocationSeabreeze Amusement Park18 min drive
  • Popular LocationOntario Beach Park27 min drive

Choose dates to view prices

About this area

Rochester

In the business district, Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel is in an area with great shopping. Genesee Valley Park and Mary Jemison Landing are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Bill Gray's Regional Iceplex and Veterans Memorial Park. Park Avenue and Strong are also worth visiting.

What's nearby

  • Marketplace Mall - 5 min drive
  • Strong Memorial Hospital - 10 min drive
  • Victorian Doll Museum and Chili Doll Hospital - 18 min drive
  • Seabreeze Amusement Park - 18 min drive
  • Ontario Beach Park - 27 min drive

Getting around

  • Rochester Station - 19 min drive
  • Greater Rochester Intl. Airport (ROC) - 9 min drive

Restaurants

  • Sticky Lips BBQ Juke Joint — 4 min walk
  • Palmer's Direct To You Market — 5 min walk
  • Red Robin — 9 min walk
  • The King and I — 10 min walk
  • LongHorn Steakhouse — 10 min walk

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3-star hotel with restaurant and indoor pool
A restaurant, an indoor pool, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area. All 120 rooms provide free WiFi and free wired Internet, flat-screen TVs with cable channels, and conveniences like refrigerators and microwaves. Room service, coffee makers, and free local calls are among the other amenities available to guests.
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: USD 8-11 for adults and USD 3-11 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities

Languages spoken

  • English
  • Spanish
  • Ukrainian

Business services

  • Business center
  • Computer station
  • Conference space (4300 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 11 for adults, USD 3 and USD 11 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pool use is for registered hotel guests only.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Guests under 18 years old are not allowed in the swimming pool or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 453 out of 986 reviews
5 - Excellent 46%
Rating 4 - Good. 360 out of 986 reviews
4 - Good 37%
Rating 3 - Okay. 107 out of 986 reviews
3 - Okay 11%
Rating 2 - Poor. 42 out of 986 reviews
2 - Poor 4%
Rating 1 - Terrible. 24 out of 986 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.2/5

Property conditions & facilities

3/5 Okay

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Bizarre room, with virtually no amenities. NOTHING at all in the kitchenette. No plates, utensils, coffee cups, detergent. When I asked for corkscrew, it didn't exist. Managed to get a few paper places, cups. Asked for a shower cap... no go. No option to have room cleaned unless we stayed FIVE days.
Stayed 3 nights in Oct 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness
Mold in room
Stayed 1 night in Oct 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cleanliness and comfort
Stayed 3 nights in Oct 2021

2/5 Poor

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel listed a bar, but it was closed. Don't list that the hotel has a bar if you are not going to open it. No one cares about a closed bar. Why not pay the front desk clerk run the bar and check someone in every hour and a half instead of paying the front desk clerk to stare at a cell phone. They don't re-fill the kurig, so in room coffee if for one morning only even if you are a multiple night guest.
Stayed 2 nights in Oct 2021

4/5 Good

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff was clean and friendly as always.
Stayed 2 nights in Oct 2021