Staybridge Suites Rochester University, an IHG Hotel

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Pool
Pool
Balcony
Premium bedding, pillowtop beds, in-room safe, desk

Overview of Staybridge Suites Rochester University, an IHG Hotel

Staybridge Suites Rochester University, an IHG Hotel

3 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning
  • Kitchen

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 140°F
  • Contactless check-out
1000 Genesee St, Rochester, NY, 14611

Explore the area

  • Popular LocationUniversity of Rochester7 min walk
  • Popular LocationStrong Memorial Hospital19 min walk
  • AirportRochester, NY (ROC-Greater Rochester Intl.)4 min drive
  • Popular LocationOntario Beach Park21 min drive

Choose dates to view prices

About this area

Rochester

Staybridge Suites Rochester University, an IHG Hotel is located in Rochester. Village Gate and Marketplace Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Genesee River and Susan B. Anthony Square. Looking to enjoy an event or a game while in town? See what's happening at Blue Cross Arena or Frontier Field.

What's nearby

  • University of Rochester - 7 min walk
  • Genesee Valley Park - 14 min walk
  • Strong Memorial Hospital - 19 min walk
  • Susan B. Anthony House - 3 min drive
  • Ontario Beach Park - 21 min drive

Getting around

  • Rochester Station - 5 min drive
  • Greater Rochester Intl. Airport (ROC) - 4 min drive

Restaurants

  • Campi's — 13 min walk
  • Texas de Brazil — 3 min drive
  • Country Sweet Chicken & Ribs — 3 min drive
  • The Beer Market — 3 min drive
  • Panzari's Italian Bistro — 3 min drive

About this property

Staybridge Suites Rochester University, an IHG Hotel

3-star hotel with free breakfast and 24-hour fitness center
This smoke-free hotel features a 24-hour fitness center, a snack bar/deli, and a 24-hour business center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, coffee/tea in a common area, conference space, and dry cleaning are onsite. All 88 rooms feature kitchens with refrigerators, stovetops, microwaves, and dishwashers. Free WiFi and pillowtop beds are standard, as are flat-screen TVs with cable channels.
Staybridge Suites Rochester University, an IHG Hotel offers 88 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM–9:30 AM on weekdays and 7:30 AM–10:30 AM on weekends
  • Free reception (select days)
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Shopping

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Kitchen
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space (3000 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 8:00 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities
  • Shuttle services

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per night (maximum USD 150 per stay)
Up to 80 lbs

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per night (maximum USD 150 per stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision
Guests under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Rochester Staybridge Suites
Staybridge Suites Rochester
Staybridge Suites Rochester University
Staybridge Suites University
Staybridge Suites University Hotel
Staybridge Suites University Hotel Rochester
Staybridge Suites Rochester University Hotel Rochester
Staybridge Suites Rochester University Aparthotel
Staybridge Suites University Aparthotel
Staybridge Suites Rochester University Hotel
Staybridge Suites Rochester University
Staybridge Suites Rochester University an IHG Hotel
Staybridge Suites Rochester University, an IHG Hotel Hotel
Staybridge Suites Rochester University, an IHG Hotel Rochester

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 569 out of 900 reviews
5 - Excellent 63%
Rating 4 - Good. 238 out of 900 reviews
4 - Good 26%
Rating 3 - Okay. 57 out of 900 reviews
3 - Okay 6%
Rating 2 - Poor. 20 out of 900 reviews
2 - Poor 2%
Rating 1 - Terrible. 16 out of 900 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Awesome place
Stayed 2 nights in Sep 2021

5/5 Excellent

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really was impressed how the staff was so receptive to the clients needs and concerns. It is in a great location to the university of rochester and the airport. Will come and stay here everytime I come to visit my son.
Stayed 10 nights in Aug 2021

1/5 Terrible

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel itself is kept in nice condition although the amenities such as a wine bar and pool are not available. The young man at the desk told us that, due to a management change, certain services are not available. Be aware that this hotel is in an area of Rochester that is very questionable. We did not feel safe or comfortable leaving the property. Within an hour of our arrival the toilet handle broke. When we asked for another room we were told none was available and that the plumber could not come until the next day. We were told we could use the lobby toilet all night! When we asked to speak to the manager we were told he was not available. We were told to seek out another hotel but the young man at the front desk refused to help us locate another residence. Kept repeating that it was “not his job.” The experience was the worst we’ve had in over twenty years of traveling. We would recommend that anyone considering this hotel stay far away. The service was horrible beyond belief. The front desk was also not helpful in giving us a refund for our three nights. We spent at least an hour on Expedia sorting this out. The only saving grace was that it was not late at night and that we were able to locate another excellent hotel on the other side of town. The entire experience was a nightmare and the front desk clerk was incredibly non professional. This hotel deserves to be out of business.
Stayed 3 nights in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet nice and clean and the staff was very professional and friendly
Stayed 2 nights in Aug 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Toilet doesn’t flush well
Stayed 1 night in Aug 2021