Stanley Hotel

We liked the hotel. We liked the location and the room. But the service was lacking. Checking in was a bit slow and difficult. Wasn't sure where to go or that they even cared if we were there. Housekeeping was horrendous. Basically just threw the bedspread over the sheets-lumpy, etc. trash partially taken out. not everything replaced--towels, water, etc.

We checked in on a friday afternoon.When we got unpacked started to watch the TV and it didn't,We called the front desk and someone came down to look at it.It was not fixable so they said they would up grade our room.Moved to the fourth floor smaller room and less space.This was not an upgrade.We left the next morning to view Estes Park and I called the front desk to let them know I wanted my room picked up since there were no signs to leave on the door.When we returned at 2pm room was still not cleaned.I had to get the maid from down the hall to dump trashes and get new glasses.No towels or sheets were replaced.

I went out of my way on a trip just to go to this hotel. I am glad I did. Chatty staff ...great service ... elegant decor and I was tickled to watch the Shining as I stayed at the hotel

The Stanley was very historic and was very educational. The staff was nice.

So much history at this hotel. It was really a treat to experience it.

It was such a nice place to go to that night after all that we had seen of the floods damage. They new that we had come up from Denver to spend some money to help out with situation and they still gave us a huge discount on our dinner that evening. We've stayed there before and will continue to do so gladly.

In June 2013, we reserved a room at the Stanley Hotel for one night; however when we arrived on the second Saturday of September for our stay, we were told by the front desk that since our reservation had come from Expedia there was some kind of confusion our reservation. I never did get a better answer than that. Apparently as a result of this confusion, the hotel said they were full in the actual hotel space and that they would have to put us up in a new addition of condos in back of the hotel. Although the condo accomodations were very nice, we were really anticipating staying in the hotel. This aspect was an overriding disappoint in our stay at the Stanley Hotel properties.

The parking was easy access for all those trips back and forth to the car. And the parking was free which is always nice. Dogs aren't allowed in the main hotel which was a little disappointing. The rooms in the pet friendly lodge next door are bigger. The room was very small so I can't imagine how tiny the hotel rooms must be! Some of the front desk were snooty instead of friendly and welcoming, but I guess that is to be expected at a historical place. The Stanley is a hot bed of activity which was fun. Just don't plan on sleeping past 7 am.

It's a character hotel which obviously trades on it's history and location, but for the price paid, the room was pokey and had no air conditioning, save a fan which just moved hot air around. We had 1 cup for 2 people to make coffee and 2 creamers and had to ring twice in order to get this sorted. I was however given a dinner refund to make up for all of this on checkout. Breakfast and dinner had to be reserved in advance which sometimes meant you couldn't get in and the dining room was tiny for the size of building.

As with many historic hotels, the rooms are small, at least the queen room we stayed in. We were in 426, a tiny room in a dormer window facing east. No A/C made the room uncomfortable although the ceiling fan helped a bit. Since this was just an overnight stay, we didn't have a chance to experience the amenities of the property. At $239 a night, the overall experience was disappointing although I am sure they have some very nice rooms if you are willing to spend the $$$'s. Given the historical significance of the property, I would like to stay there again but will be a lot more picky about the type of room I select.