Ratings based on 496 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington

Convenient hotel to Stanford University.

Posted Mar 2, 2015
Pros: We like pretty much everything, including the exercise room.
Location: There are plenty of places in Palo Alto and Menlo Park to eat that are walking distance from the hotel. That includes Stanford Shopping Center also.
We like this hotel because of it's convenience to Stanford University, but also because it is spacious, clean and quiet. It also has ample parking.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Rhode Island

Nice but not loyal

Posted Mar 2, 2015
Beautiful hotel and great lication but was very disappointed when i wanted to add a 3rd night amd there was admittedly plenty of room, but the mgmt charged me double price of first two nights. NOT cool and no loyalty program
4 out of 5
Recommended
for Couples
by A verified travelerfrom sacramento

nice hotel, friendly staff, closed to shoping

Posted Feb 18, 2015
Pros: roomest, clean, friendly, fire place and pool
Cons: you do a great job!!!!
Location: shoping, ocean, garden near by and more
the hotel picture and facility said what it have. It fire place make me feel like home and very comfortable.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Danville

Valentine's Day Celebration

Posted Feb 16, 2015
Pros: The King size with fireplace rooms are very romantic and cozy.
Cons: Providing equity when it comes to their Promotion whether you purchase a package via Expedia or in person.
Location: Close to a variety of restaurants.
My sister and I stayed with our boyfriend in a King suite with fireplace. The hotel is very nice and the rooms were wonderful. The only disappointment is the hotel had a special Valentines promotion. If you stayed overnight at the hotel you would receive a $40 breakfast with your stay. Since we purchased our room reservations via expedia, the hotel did not honor us with the $40 breakfast package. We were a bit disappointed upon our departure. Overall nice experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

値段相応の上質なホテル

Posted Feb 6, 2015
総合的にみてこの地域では最高クラスのホテルだと思う。 近くにコンビニとかは無いですが。 ただ、この辺りはどこも高いですね。地価を考慮しなければ割高に感じると思います。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Beverly Hills, CA

Luxury and Character

Posted Dec 29, 2014
Pros: Look and feel, welcoming staff, very nicely furnished and comfortable rooms, good restaurant.
Location: Five minutes from Stanford University and Palo Alto. Located on main artery through the area.
This hotel has style, luxury and character. Perhaps because it is not part of a chain, it looks and feels different, i.e. more welcoming and less corporate configuration than the typical chain hotels. The staff is very welcoming and attentive. Free coffee in the morning, free water and snacks in the rooms, and a very good restaurant add to the experience. We travel frequently to this area to visit our daughter and grandchildren and this is where we always stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to where we needed to be for a business meet

Posted Dec 15, 2014
Lovely place. We would like to return when the weather is better
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Great hotel with meaningful extras

Posted Dec 3, 2014
This is a great hotel with an excellent staff, nice rooms, and within walking distance of restaurants and shopping. They provide water, coffee, snacks, and internet access for free so you don't have to be annoyed with little things during your stay. I'd strongly recommend it if you are going to Menlo Park or Palo Alto.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2014
excellent from all measures- close to downtown and rail
Comment from Hotel Management
Nov 29, 2014 by Patrick, Hotel Management
Dear Anonymous, Thank you for letting us know our accommodations and service to you were at a high standard. Our location is convenient to public transportation and is a plus for many of our travelers. Hopefully on your next visit you will have more leisure time to enjoy the relaxing ambiance of our location or a sumptuous meal in the Menlo Grill Bistro and Bar. We look forward to seeing you soon! Patrick .
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel close to everything

Posted Nov 18, 2014
Staff was great yet inconsistent. We had wonderful service from most of the staff but in our second day struggled a little to get the valet to get our car and the doorman was only there once