“Very clean room and nice shower. Excellent free breakfast, friendly and professional staff, safe parking in front of the property. great location and outstanding panoramic view of the mountains and waterfall.”
“La hostería esta un poco alejada de todo, sin carro hay que llamar un taxi para todo. Hay pocas opciones de transporte.
El.personal es sumamente amable y servicial.
La arquitectura del lugar es agradable pero las habitaciones son un poco viejas, son espaciosas.”
“La reservación a pesar de haberla hecho pro la aplicación no fue confirmada por el hotel. Al momento de contactarlos indicaron que no tenían ninguna reserva a través de Expedia y tuve que buscar otro alojamiento ”
“Rocio was such a great host. Made us feel very welcome and was always available for whatever we needed. Offering us coffee and free laundry service were very generous gestures we really appreciated. The views from our room were spectacular. This is a family run business and their attention to detail really shows. We can’t wait to return to this oasis in the mountains.”
“Bettina and Darwin are the most hospitable hosts imaginable. There are only 2 rooms, so you immediately feel one of the family. My room was divine, colourful and comfortable. Breakfast with a breathtaking view over Banos, under the supervision of their two llamas grazing nearby. It’s worth coming to Banos just to stay here.
Only caution- the road is very steep. My taxi wouldn’t take me up as it had been raining. There is a driveway - i should have taken the left fork by foot, instead i……
“Susanna the general manager was very professional and helpful throughout my stay. She arranged reliable transportation for day trips and to the airport. She made great suggestions on local good and activities. The spa is lovely, Turkish baths, cold plunge, hot tub, several therapeutic massage options. Just a great stay in Baños at Isla with Susanna. ”
“Teníamos una reserva confirmada, pero al llegar, el encargado nos informó que no había agua y que no podía recibirnos. Sin embargo, esto resultó ser falso, ya que descubrimos que había duplicado la reserva y la habitación ya estaba ocupada. Esta situación fue una total falta de respeto. Nos vimos obligados, en pleno feriado y con la alta ocupación en Baños, a buscar alojamiento de última hora, lo cual fue extremadamente complicado.
Es inaceptable este nivel de irresponsabilidad y falta de……
“They were very kind the whole time, my room was beautiful and big with a view of the river. I did many activities inside the Lodge. I visited the Dragon Fruit plantations. And I drank some delicious wine. ”